Your Move Reviews 

Unfortunately, this was a very frustrating and exhausting property purchase experience that ultimately collapsed after several months.

To be fair, most of the core issue came from the vendor and the vendor’s solicitor, who delayed matters for months and failed to properly progress essential repairs and legal documentation. Even after lender reports clearly confirmed the property was not mortgageable due to a single-skin basement bathroom wall issue, there was still no proper action taken for a very long time.

However, I also feel the agency could have managed the situation much better. Communication often felt reactive rather than proactive, and I repeatedly had to chase updates myself. At one stage, after months of discussions, I was still being asked to identify which wall was affected, despite already providing lender explanations multiple times in writing and even discussing it during viewings.

Another major issue was that the legal process barely even started properly. Despite the sale being agreed at £... , weeks and months passed without the vendor’s solicitor issuing a proper draft contract pack to my solicitor, which caused huge unnecessary delays.

On top of that, I was charged for ID checks during a transaction that never meaningfully progressed, and when I requested a refund after months of wasted time and a failed purchase, it was refused. Considering how little actual progress was made, this felt very unfair and left an even worse impression.

Overall, the process caused significant stress, wasted time, lender costs, rental costs, and unnecessary expenses. I appreciate that some staff remained polite throughout, but better coordination, stronger pressure on the vendor side, and more accountability could have avoided much of this experience.

I genuinely hope future buyers receive a smoother and more professionally managed process.

Very friendly and helpful. xxx

During my stay as a tenant under YourMove, I have been blessed with a very strong and amicable relationship. With the finest customer service that always allows me to sort out issues at my own pace.

As an example, Susan was very gracious in her cooperation and communication during the time my induction hob replacement.

Thank you YourMove, I would Highly Recommend.

We were in the process of buying an apartment with your move Newton Abbot. We were very confused with the involvement of 'IAMSOLD ' auction house's involvement .
A late discovery after paying a 'holding deposit' of some UKP 6,400 of sewage/water pipes directly under the property caused us to pull out .
We lost our UKP 6,400 , and the manager of th branch -
'Vicky ' , stated well at least we will get our commission
We were devastated , the company had been MOST pushy with daily emails threatening other purchasers and more . Horrible experience , upset us for months .
Bella France

I needed some general advice on the property market in my local area and Alan at Your Move Whitton assisted me above and beyond what I initially asked for. He recommended a path for me along with providing me with further information which is extremely useful. Helpful, polite and sincere. Well done Your Move and thank you Alan

Alan and Amish in the Whitton office have been amazing and helped with the paperwork throughout the entire process

Really happy with the service we received, super helpful and always kept us informed of any developments.

The advice given is clear and supportive buying a property is not easy, but with the team at Swadlincote Derbyshire it’s been to date an excellent journey . We are for the first time in a chain but again this process has been explained very well
Thanks to you all especially Lyn and Terry .

Great service, Always kept up to date what's happening, friendly and no need to worry about anything it's all taken care of .

From the very start of this journey, I have had nothing but slick, professional and clear advice/support. I would 100% recommend Your Move based in Walkden.

Excellent performance was achieved in the selling period.

Everyone in the office handled our enquiries, viewings and follow up after buying with total professionalism. Special mention to Katrina, Denise, Meghan, Hazel and Alex.

Very professional experience from the initial visit to the house sale. No real pressure. Excellent communication and explanations during the process. Highly recommend.

We explored the services provided by many local estate agents and at the outset Your Move, Dundee appeared to be an estate agency that wanted to get the best price for us, rather than a quick sale.
Your Move kept in touch with us throughout the time our property was on the market so we knew exactly what each step involved and that helped to take the stress out of the process for us. Your Move arranged professional photographs which made our property look very appealing while providing a realistic view.
We felt that Your Move, Dundee followed the guidance for estate agents closely which is import for such a significant transaction.
We would definitely recommend Your Move, Dundee.

After many months with Your Move Dumfries, we removed our property from the market due to a deeply disappointing level of service throughout the sales process.

While I understand that property sales can fall through and buyers can change their minds, the core issue here was not the outcome, but the repeated misinformation, poor communication, and lack of transparency from the agency.

At the outset, we were given clear assurances regarding proactive management, communication, and buyer qualification in order to secure our instruction. Unfortunately, those assurances were not met at any stage of the process.

Throughout the sale, we had to repeatedly chase for basic updates and were given information that later proved to be inaccurate or incomplete. Key aspects of the chain were not clearly communicated, and at times we were operating on assumptions that turned out to be wrong.

This lack of clarity directly affected our ability to make informed decisions and created unnecessary stress, uncertainty, and financial risk during an already pressured period. The handling of the chain felt reactive rather than actively managed.

We also experienced inconsistent communication between staff members and were informed of comments and updates during the process that were, in our view, inappropriate and unprofessional to be passed on to clients.

Ultimately, we lost confidence that our sale was being properly managed or that our position as the seller was being protected.

While individual members of staff were polite in their interactions, the overall service delivery fell well below a reasonable professional standard.

Based on our experience, we would not recommend Your Move Dumfries.

First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client

WARNING: If you withdraw from this branch because they fail to sell your home, expect to be hit with a discretionary "AML fee" termination penalty.

We instructed Your Move Whickham for nine months last year. They failed to secure a single second viewing, let alone an actual offer, directly costing us our onward property purchase.

This branch mismanaged our strategy from day one. After launching with a overvaluation and promises of a quick sale, our listing sat stagnant. Meanwhile, two comparable properties on our exact street sold within weeks through other agents—proving the issue was agency performance, not the market. Despite us promptly dropping the price by 10% to find the true market, their total lack of strategy still yielded absolutely nothing.

They arranged roughly 20 viewings with a 0% conversion rate. We withdrew before Christmas, exhausted by constant domestic disruption for unvetted "tyre-kickers" who just fancied a nosey around. The agent continuously passed on feedback regarding unchangeable layout features (small third bedroom/garden, downstairs bathroom) that any competent agent should have pre-vetted before booking them in.

A month later, they sent a completely unexpected invoice, aggressively pursuing a wholly discretionary "AML fee" exit penalty handwritten into the small print. This directly contrasts with their "NO SALE NO FEE" marketing. Passing this cost to consumers as an exit penalty is a choice most reputable independent agents absorb.

Following a formal complaint, their own Operations Director confirmed in writing that the branch holds no record or proof of ever providing us with the statutory contract documentation. Yet, they still ruthlessly upheld the charge. We eventually settled under protest strictly to safeguard our ongoing move.

Avoid this branch if you expect basic professional competence, regulatory compliance, and an agent that can actually sell your house.

From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.

We are purchasing a flat in Nuneaton. Charlotte has been great. Emailing updates & always calling to follow up in case we had any questions. It is nice to be using an agent who is on the ball!! Thank you for the service we have had so far!