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youknow.co.nz Reviews 

183
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TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and approachable staff for providing exceptionally helpful assistance and creating a welcoming, family-friendly atmosphere in physical stores. People also consistently love the overall product quality, highlighting the warm, comfortable clothing options and the fantastic range available for everyone in the family. Shoppers note that online platforms are very easy to navigate, making it simple to find what they need quickly. Though some customers experienced minor issues with item sizing, irritating clothing tags, or missing promotional items during their shopping experience. Some reviewers were not happy with customer service, mentioning delayed responses, unhelpful staff interactions, and frustrating return processes.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, welcoming, and approachable without ever feeling pushy.... See more

Product

Clients share positive opinions on product quality, frequently praising the amazing materials, streetwear... See more

Service

People report high satisfaction with the service, praising the friendly, helpful, and accommodating staff.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the clothing. Consumers... See more

Customer service

Users describe positive interactions with customer service, consistently praising the helpful staff and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased some things on their sale and as a result got a free tee. I didn't get the tee with my order, but they sent it separately to me in Sydney at their own cost. Always top quality go... See more

Rated 5 out of 5 stars

Brilliant quality clothing, I have decked all my grandkids (aged 2-7 ) with the warmest winter tracksuits I’ve ever found. Quick delivery means you are never waiting long to receive your order. I woul... See more

Rated 5 out of 5 stars

First in-store shopping experience after always shopping online. Staff were epic, shop is a vibe. Will definitely be back!

Rated 5 out of 5 stars

Love the quality of everything!!! makes it so hard to choose 😩 will definitely be back when i’m back in Auckland! Customer service 10/10 aswell 🤏

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Printed Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store

Written by the company

Since the day we started back in 2017, YOUKNOW. has been built bit-by-bit with the help of friends, whanau and most importantly our wider community. The brand couldn’t have started more organically even if we tried. Since those first plain black t-shirts, we’ve always tried to stay true to ourselves. Getting our friends and whanau to model, the super creatives to take the photos & even parents to help pick and pack orders. Since then, we have grown and turned this passion project into a reality. We are on a mission to become a household name in fashion in Aotearoa.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

183 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(183)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top quality products and customer service

I recently purchased some things on their sale and as a result got a free tee. I didn't get the tee with my order, but they sent it separately to me in Sydney at their own cost. Always top quality goods with great customer service. Will always order from there and hopefully visit their store next time I'm in Auckland.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

This is why you should shop @ You Know Clothing 🫶🏾

You cannot go wrong with YouKnow Clothing. Been my go to brand for the last few years & has been a great present filler for my whanau who absolutely love wearing You Know Clothing also. Because I am a shifter, I am always so blessed to see The Morning Shift merch up when they drop it! S/o to Webby & the whole team at You Know for blessing our FB/IG/TT Feeds always! The only ads I approve of haha! Much love team & god bless you all! 🙏🏾

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I love youknow as a whole

I love youknow as a whole. The company, the clothing, the quality and style is outstanding. My favourite brand of all time. I finally got to go in store last June (I'm from Dunedin and went to Auckland) and loved seeing the clothing on the racks and thought the customer services was so good. I loved how they took the size/style you wanted, and instead of giving you the one off the rack, they go out back and get you a freshly packed item already folded and in the youknow bag. I thought that was a really nice touch. The only down side is the website. It's frustrating when things you've added to your cart disappear when you go to pay for them because they've been sold to someone else.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

YouKnow is overall amazing…

YouKnow is amazing at how quick the turnaround on orders are from the moment you purchase to receiving your items within a matter of days. Clear communication as well whether it’s upcoming promos or regarding your orders. Never had an issue with any of their clothes as they’re made with great quality.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

YOUKNOW is epitome of QUALITY

Clothing, the designs and the overall vibes. All definitions of quality! Love that you can get an outfit for everyone in the family from this brand. Even better with TMS being a part of the brand. Sooo.. when's the next pop up in Sydney 👀❤️

29 January 2026
Unprompted review

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