Yorkboutiquelets Reviews 

168
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Visitors frequently praise the fantastic central locations, noting that the apartments are spotlessly clean, beautifully decorated, and conveniently close to popular local attractions and restaurants. Travelers also deeply appreciate the exceptionally comfortable beds, secure parking facilities, and well-equipped kitchens that make their short breaks feel like a true home away from home. However, some customers also noted minor cleanliness or amenity issues, such as occasional dust, Wi-Fi limitations, or minor stains on furnishings. A few guests mentioned that certain spaces felt a bit cramped or slightly difficult to locate upon initial arrival.

What people talk about most

Location

Users describe positive interactions with location, frequently praising the brilliant proximity to the city... See more

Facilities

Customers had positive experiences with facilities, frequently highlighting spacious rooms, well-equipped... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the exceptionally... See more

Product

Customers consistently note positive experiences with product, describing the accommodation as an amazing,... See more

Service

Clients share positive opinions on service, highlighting that the staff went above and beyond to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed in Aura Retreat for a few days and was perfect for the 2 of us. It came with parking and located near to 3 different supermarkets so perfect if you want to save money and cook meals. The fla... See more

Rated 5 out of 5 stars

Stayed at Dixon’s Yard for 3 nights. Excellent apartment clean, comfy and in an excellent position to visit all the sites York has to offer Great to have secure parking on site. Close to some gre... See more

Rated 5 out of 5 stars

Our recent 3 night stay at Minsters Keep was fabulous. The apartment is ideally situated exactly as described just 2 minutes walk from the Minster and the shambles. It was fully equipped with all e... See more

Rated 5 out of 5 stars

Malt Shovel Court York with Free Parking Great information beforehand made the self check in faultless and the parking stress free. The property didn’t disappoint either. Looked exactly like the ph... See more


Company details

Written by the company

York Boutique lets specialises in boutique accommodation within York City centre or within a 15-minute drive into the centre . We take care of all aspects of managing the property with keeping the highest standards. York Boutique lets pride ourselves on high quality service, not just with our property standards but with our entire service from start to finish and take pride in always offering the highest customer service standards. Our small friendly team of 7 staff have in-depth knowledge of York and the surrounding area and are able to advise guests to make the entire experience enjoyable and to help property owners get the most out of their property investment. Our purpose is to make sure that our guests get the very most out of their stay and have a memorable and enjoyable time so they want to return time and again and recommend us to friends and family members. Compared to other booking agents, we are a small company which means any issues or complaints that you may have regarding your booking and the trip itself will always be dealt with promptly as there is always someone at the end of a phone where you will be talking to a member of the team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.6

All reviews

(168)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome

Awesome
I stayed in Ministers Reach appt for 8 days .
It’s fabulous.

2 October 2023
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

As always, thank you for booking with us and reviewing us again Beena, we look forward to accommodating your next trip to York!
Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

This was a well located apartment to…

This was a well located apartment (Aura)to the centre of York city. The apartment was very clean and well presented, some areas of wear and tear but nominal and did not in any way affect our stay. Support from team prior to visit could not be faulted. Overall we really enjoyed our stay! Definitely book again!!

8 September 2023
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

Hi Melanie,

Thank you so much for leaving us such a lovely review. We are so glad you enjoyed your stay! We would love to accommodate you again in the future!

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

Excellent stay for 3 nights

Excellent stay for 3 nights, enjoyed how relaxing and quiet it was.
Great to have the cows welcome you on arrival 😆

26 August 2023
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

Thank you for your review, we are so glad you enjoyed your stay with us!
Kind Regards,
York Boutique Lets

Rated 1 out of 5 stars

False advertising

False advertising. Broken raised Broken floor tiles. Paint peeling of ceiling in bathroom. Nails sticking out off floor. They say it's been recently be refurbished to an high standard. Very may other faults. Very poor customer service. I definitely look into more bad reviews before you book. If anyone else has issues see the trading standards legislation of 1968 act. To get places like these stopped from false advertising

22 August 2023
Unprompted review
Rated 4 out of 5 stars

Great communication in advance of our…

Great communication in advance of our stay at Abbots Chambers and they agreed for us to drop off our luggage whilst they were cleaning from the previous guests. It is in a great location, only 5 minutes walk to get into the walled area.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

The Creamery

We stayed in The Creamery for a week - what a house! Absolutely beautiful, so much space, so cosy and welcoming. We wished we lived there! House had everything we needed for a week's stay. Such a great location on the outskirts of York too and was super handy for our family in Haxby, just a quick drive to the supermarket and village for supplies, close to town and the designer outlet mall too just down the bypass. Really quiet location and highly recommend, and the team at York Boutique Lets were also super helpful with any questions we had.

30 July 2023
Unprompted review
Rated 5 out of 5 stars

York Boutique Lets

I book with this company for work accommodation every week and all the different properties available are great. The team are also easy to get in touch with and are very helpful. I would definitely recommend.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing stay at the cocoa suites

We stayed in the cocoa suites and it was fabulous. The room was gorgeous and perfect for just the two of us. The old style window was my favourite part as it was old brick and looked down onto a river. The one and only complaint a little fan would have been lovely as it was very warm and the windows only open a crack. Thankyou cocoa suites for an amazing stay! We will be back!

12 August 2023
Unprompted review
Rated 1 out of 5 stars

Awful Management company with shoddy…

Awful Management company with shoddy cleaning standards and very poor (if any) maintenance efforts. Rented Patrick’s Pool, one of their most expensive properties in York for 5 nights, paying £2000+. Horrendous cleaning quality in the property, looked as if only some carpets and bathroom floors were cleaned. Food and waste on the kitchen walls, dust and cobwebs in most rooms. No cleaning products provided, so no way to clean the cooker if you want to use it or sweep a floor. Dirty/dusty light shades over the breakfast bar and the ceiling light in the living room.
Token £50 refund offered which doesn’t even cover the cleaning fee I was charged.

19 July 2023
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

Hello Tahir,

We are extremely sad to see such an unfair review left for us. We would like to point out that throughout your stay you appeared to be immediately looking for issues from the first day of your arrival, when you messaged within the first few hours of your arrival regarding the 'Tv switching itself back on', on from that you said the bathroom fan was faulty although upon sending someone out after your departure it was simply turned off at the switch.

Your stay commenced on Wednesday. We had numerous conversations throughout Wednesday and Thursday, however Friday was the first day you mentioned any sort of issues in regards to cleaning, mainly cobwebs and dust in the kitchen space. Even though you were already over 48 hours into your stay, we offered to send a cleaner straight back over to you to get this rectified, you refused. Friday evening you then brought more minor cleaning issues to our attention, which again, we offered to have someone straight back out to rectify, we even offered to replace a brand new kettle which simply needed descaling. But for a second time you refused and made it clear we were not going to be able to please you.

We had conversations every single day of your stay, in which we tried our absolute best efforts continuously to rectify any issues you encountered. Only after 11am Sunday (after you had departed) did you then mention a refund request.

As we explained to you numerous times, our cleaning standards are very high, and we carry out maintenance checks on the property regularly, however they are only human, and time to time can miss things, in these very rare cases, as a management company, we can only act promptly and rectify these issues as soon as we are made aware, in this case, we offered to do this 3 times and each time was refused.

On the Monday following your stay, you then proceeded to complain there were other issues, but none of which we were made aware of when you were actually present, and not many of which actually was valid when an inspection was carried out on the Monday.

You clearly was inconvenienced throughout your stay so we offered you a £50 refund and a 10% discount on a future stay in York but you declined. We recommended for you to take this up with your 3rd party booking agent (booking.com), which you did as they contacted us. They clearly must have thought your complaint did not stand as they did not take it any further as they're usual process would be to.

I would also like to point out that the curtain pole you mentioned, was not broken prior to your stay.

You are more than entitled to voice your opinion, even if we believe this is extremely untrue and unfair. However looking at some of the other reviews you have left for service providers this is not the first time you have left such a review. We really hope this review does not tarnish our very well reviewed reputation as we can see you have done to so many others.

Wish you all the best.

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

Great location and free parking...

We stayed at Blue Bridge Appartments, fantastic location, very spacious and quiet area! Short walk to centre of York. Very clean and all mod cons. Would definitely recommend this apartment.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

York Boutique Lets

Beautiful house spacious well decorated and very clean. A bottle of Prosecco milk tea and coffee were a welcoming touch. Games to be played as well. Very close to the city centre . Certainly a lot more freedom than a hotel and more comfortable. Friends had one just around the corner not as big rooms but again well decorated and clean . The bonus also free parking. Well worth the money.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

We recently stayed at St John Street…

We recently stayed at St John Street property, fantastic property in an ideal location. York Boutique Lets are very easy to deal with and. They areevery accommodating. I will definitely we using them again.
Thank you for great service.

17 July 2023
Unprompted review
Rated 5 out of 5 stars

a happy mistake

We originally booked a different apartment to stay at, but when we arrived on the day, we found out that the booking agent had made a mistake. The original room wasn't available.

We were told we would be getting an upgrade at no extra cost, and that the new house was truly a great upgrade. They couldn't of been more correct.

FERIA PLACE - YORK

The house was IMMACULATE. Clean, cosy, open, beautiful don't think i could run out of compliments about the place. All instructions for coffee machine, hob, key vault etc were easy to understand and concise. The utilities were fantastic and the location was perfect. A picturesque 10 minute walk to the centre of York city centre, what more could you ask for ?

Only met the host for 2-3 minutes, but her pride in her home and her welcoming attitude was apparent straight away.

Cannot recommend this place enough.

Fantastic happy mistake

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic stay

The house we stayed in was incredible! We had a really lovely stay. It was true to description, looked exactly as it did on the photos and very clean. The host was really helpful and sent all detailed instructions beforehand with recommendations of what to do in york and was always quick to reply when I had questions. The house was really spacious and great for our hen do party! Lovely location and not too far from the city centre. Had a fantastic experience and would highly recommend them!

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

The accommodations were great, very comfortable, clean, excellent location.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Top class apartment that was just inside the city…

The apartment was just inside the city walls so very close to the centre of York. The soft furnishings are really lovely and comfortable. Very luxurious property. First appearance was lovely, spacious and facilities were top notch. Everything you could ever wish for in a short stay holiday home. The beds were comfortable clean and tidy.
The only problem we had was finding the property as we hadn't been given the property number only the street.
Otherwise everything was fabulous. Will book again for sure as definitely value for money.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

An ideal base in York catering for a diverse family group

Hope Street House York is in an ideal position within walking distance of York city centre and attractions. It was a brilliant base for a family gathering of 3 generations, including off street parking for 3 cars. The facilities and cleanliness were exceptional and we lacked for nothing. Despite being positioned among houses there was an outside area for sitting which was very pleasant on a warm sunny night and which made the most of limited scope

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon with the flat…

Absolutely over the moon with the flat in York, it was a birthday present for my mum and both her and my dad can’t stop talking about it. They have been to York many many times and always went to the same place and they said they will always be going back to this place as it had ever comfort available. The free parking was amazing and the location is perfect - my dad even made a new friend in the Italian restaurant just below the apartment. Thanks so much and I can guarantee they will be back very soon…my dad was already looking at dates too book - thanks again and highly recommended.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Get together with friends.

Loved our stay at Patrick Pool accommodation for a 2 night get together with friends. Very comfortable and spacious apartment, everything you need, beds very comfy too. Excellent location next to the Shambles. Would definitely recommend.

1 June 2023
Unprompted review

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