YOKKAO  Reviews 

I order boxing gloves, but never received them. When I contact them, they not respond. Very sadly, because it was a Christmas present.

After this message , costumer service contact me and i received my package.

Accidentally bought the same item twice. Return policy rejected my request to give me a refund. Unbelievable. No one wants store credit for stuff that is extremely overpriced. Never ordering from here again.

I simply cannot recommend shopping at Yokkao, which is a shame because their products themselves are good quality (the only reason this is not a lower score).

I purchased multiple items from the website in November and December 2025. After carefully using their sizing guide to select the correct sizes, I discovered upon delivery that the sizing was completely inaccurate. For example, I am 188cm (6ft 2) and the large shin guards extend past my knee.

I requested an exchange (for a medium) and was then required to submit multiple photos, provide various body measurements, and pay for the return postage as well as the shipping cost for the replacement, despite the fact that I followed their sizing guide exactly. On top of this, I was informed I would also need to pay the price difference because the original item had an automatic discount applied at the time of purchase.

To be clear: it appears Yokkao do not offer refunds. If you want an exchange, you must pay return shipping, pay shipping again for the replacement, and you lose any discount applied to your original order.

To make matters worse, some items I paid to return for exchange are now “no longer available”, and I have been offered store credit instead; again, because they do not provide refunds.

So, after spending hundreds of pounds, I am left with some decent equipment, a t-shirt that is far larger than stated on the website, another that is far too small, and store credit I cannot use for the item I originally wanted.

This is simply terrible customer service.

Importantly, the customer service agents themselves were polite and professional throughout. The issue lies entirely with Yokkao’s store policies, which place all the risk on the customer and, based on the circumstances described above, may not be compliant with UK consumer law.

On a separate note: during this same period, I made a purchase of multiple items from Hayabusa. The majority fit exactly according to their sizing guide; however, one item was quite tight. After contacting their customer service, they immediately offered a full refund. Once I uploaded the return tracking number to their system, the refund was automatically processed without having to wait for the item to be received. This allowed me to place a separate order for a larger size straight away. The customer service representative also ensured free shipping and applied a discount so I did not miss out on my Black Friday offer.

That is customer service done right.

Bought 2 items 28. nov, and it isn’t even been packed in yet (19. December now). I sent an email and have been waiting for over a week without any answer…. I don’t think it’s a scam, but it’s definitely something wrong with their shipments and customer service…

Dreadful customer service. My item has been sat more than 14 days according to the tracking number and has not been delivered. Yokkao has assumed no responsibility, and suggested it's my issue to solve. They suggested I should have taken out shipping insurance, which does not shift delivery responsibility to the customer. Overall a disastrous level of customer service.

It's not hard to see why they have such bad customer ratings. Do not waste your time.

Disappointed with Customer Service and Defective Product

I purchased a pair of shin guards from this company, and unfortunately, they arrived defective — the stitching was clearly off. I only tried them once at home, and as soon as I noticed the defect, I immediately contacted customer service to request a resolution.

Initially, I was offered a refund in an earlier email, but now, they are refusing to honor that and are only offering a replacement, despite the fact that the product is clearly faulty.

I’ve made it clear that I haven’t used the product beyond that initial check, and under EU consumer law, I am entitled to a full refund for defective goods, regardless of minimal usage. I have referenced these laws, but the company still refuses to process a refund.

I am extremely disappointed with both the defective product and the lack of proper customer service. I will not accept a replacement and will be pursuing legal action if this issue isn’t resolved promptly.

Avoid this company if you value your rights as a consumer.

Bought a pair of shorts and received them in about 2-3 weeks. True to size good materials

I bought a pair of gloves that I never received. I reached out to yokkao, and in the beginning they were very receptive, and told me they were figuring it out with the delivery services. Then they stopped getting back to me, and now somehow their email is invalid when I try to reach out to them. I have tried contacting yokkao throughout their website and no one is getting back to me. Horrible customer service, I have spent over $100 on those gloves that I got no feedback of any kind on. Horrible company that doesn’t care about it’s customers.

This all started back in February with my first order from them. I ordered a simple kicking pad and some focus mitts for my kids. I waited for several weeks then they contacted me and told me the color combination I ordered has been discontinued. So I changed it out for the tiffany color which was a pre-order item so I figured i would get a vest and some freestyle kicking pads to match. 4 months go by before I finally get my first order (pads & mitts) The second half of the order has still not showed up. I've been in contact with them for weeks now they marked my order as fulfilled and shipped on the 9th of September six months after purchase. It's now the 24th of September customer service reached out to me, and said its still in production and will ship out mid October. We'll see how it goes but at this point its going to be 7 months before I get my order according to yokkao. If you're reading this PLEASE use a different company like combat corner. I wish I had read trustpilot before I purchased from them. I will never buy nothing from them ever again.

Be aware that this company and its Customer Service are terrible. I only needed an exchange in size, but they refused because I had passed their 14-day return policy by 3 days. I WILL NEVER buy from them again.

An absolute nightmare. The product was listed without specific measurements, so I ordered size L, which turned out to be far too small. After returning it, I was scammed — I never received anything back. I strongly advise against shopping with this company.

I really wanted to love Yokkao, but my recent experience with their customer service has been incredibly frustrating.

I ordered shin guards and followed the size guide exactly, but the guards that arrived were way too big. The product page didn’t list actual measurements, so I had no way of knowing the fit would be off. I followed the height guide, but my shins are shorter than average for my height — making the guards far too large.

When I tried to return them, I had to go through 11 emails just to get basic return instructions. I was asked to send multiple sets of photos — including duplicates of ones I’d already sent — as if my previous messages weren’t even read. It felt like I was being made to prove myself instead of being helped.

In the end, they stuck firmly to their “no refunds on discounted items” rule and only offered store credit, despite the issue being tied to missing product information. Throughout the exchanges I had to repeatedly ask for return instructions, while continuing to be polite, cooperative, and even praising the quality of the gear. I wanted to give them my money, and they made it incredibly difficult to do so.

Now I've spent $130 on shin guards and $35 for shipping them back. I don't have a single piece of Yokkao that I can comfortably wear, yet I've spent $165. After all this, I assume I'll receive store credit as promised, but at this point, I don't want to represent their brand.

Since I'm getting store credit (given they keep their word), I asked for free shipping for my next order, which they promptly denied. Unfortunately, I am not made of money, and the $35 to return my guards + shipping costs of whatever I order with my store credit is incredibly irksome.

I will warn everyone in my gym, everyone I encounter at fights/events, and any newbie who is looking for gear to spend their money elsewhere. It won't be hard- I'll just tell the truth.

To be fair, the gear itself is well-made, and the hassle of dealing with their returns has convinced me not to order again. There are other Muay Thai brands (like Muay Thai Addict) that make exchanges simple and actually put the customer first.

Yokkao has sick gear, but a sickening process for customers. Save your time, money, and self-respect by shopping elsewhere.

I wrote a previous review pretty unhappy with customer service. They rectified my experience by splitting my bundle to get my equipment to me faster. I appreciated this very much saving me from having to use loaner equipment any further. I will say the build quality is unrivaled. I am very happy with the fit of the shin pads and gloves. You can tell they are hand made by the stitching. That makes a difference having a larger diameter thread. Padding is thick but not heavy. Overall I am satisfied with my purchase and will probably by more from them knowing that they are so well mad. I will make sure not to need them quickly and plan ahead to accommodate my expectations of arrival. Thank you for making things right Yokkao.

I ordered the flame full kit, shorts gloves and shin guards. Beautiful and arrived within 7 days of purchasing.
All happy about it i just ordered two other bundles. All good.. 😊…

Then I decided to read the reviews.
My order is due to arrive Friday. Let’s see.

So far great experience though..

(2 days later)
Today is Thursday, one day before scheduled delivery and my kits just arrived.
I ordered three times in a month and a half and everything arrived on time or early, great quality and nicely packaged.

Thanks again Yokkao team,

Gatien from London UK..

Avoid. Ordered 2 items, one arrived plus an empty package company adamant posted. Checked on reviews this seems to be a regular thing. Don't waste your money or time.

Great quality, great fit and fast delivery 5*

I revised this review from one to two stars. I bought a pair of gloves and wanted to return them. They refused the return. I pointed out that UK consumer law is that any online order (nearly everything) can be returned, simply for a change of mind. They said that their returns policy only allows exchanges.

Talking to the consumer helpline, I could have taken them to a small claims court, but the time this would have taken would not be worth it. So I eventually agreed to an exchange.

Overall, they have been responsive to the returns request (hence two stars). But, they still violate basic consumer rights for on line orders.

My experience with this store has been deeply unsatisfactory, and I believe it is necessary to warn other consumers. First of all, the company does not have a return policy that complies with European Union regulations, which constitutes a serious violation of consumer rights.

Secondly, they take no responsibility if the item is not delivered to the customer, refusing to refund the corresponding amount even when the product has not been received.

Likewise, the store ignores the legal right of contract withdrawal, as established by Spanish and European legislation, preventing the customer from cancelling the purchase and receiving the corresponding refund through the original payment method.

To make matters worse, the customer service is ineffective and clearly focused on protecting the company’s interests, offering no real solutions and showing no empathy towards the affected customer.

In short, I do not recommend this store under any circumstances. My advice is to avoid making any purchases here to avoid unnecessary risks with your money and your consumer rights.

Do not buy from this company!
Bought a pair of gloves from Yokkoa, didn’t like them and requested a return and refund. Gloves never used and removed from packaging briefly to inspect.
Received notification that return/refund was not eligible. Automated response.

Yuliia, the customer service manager and her team went above and beyond in providing an exceptional customer experience. Appreciate the clear & prompt communication in every touch point as well as their solution based approach.