Excellent experience setting up was easy Can always get in touch with staff from start to finish they help you through to set up site.
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What people talk about most
Reviews shaping this summary
Daryl is very hands on as my web manager and is full of ideas about how my website can be even further improved. I would suggest that he has has been a driving force the past 6 months in growing my a... See more
Company replied
From the initial call to the set up I chose the team was both knowledgeable and more important listened to what your needs were. No pushy sales just informative conversations based around your needs.... See more
Company replied
Enquired into Yell Business and spoke with a very helpful and friendly sales rep. They were genuinley interested in my enquirey and wanted to get an understanding of my business and needs. It felt lik... See more
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Company details
About Yell
Written by the company
Yell, a champion of local business since 1966, empowers consumers and businesses to effortlessly connect. Every month, we help millions of consumers find the local services they need, while businesses across the UK benefit from our powerful digital marketing solutions to be found, trusted, and chosen online. We want to transform everyday business to improve everyday life.
Digital marketing solutions provider
As the UK’s number one for managed digital advertising for local businesses*, and 50+ years of experience, we know how to help your business grow.
Over the years, hundreds of thousands of businesses have trusted Yell’s marketing services. In fact, some of our clients have been with us for over 30 years!
We build and manage digital marketing solutions that help your business to get the leads you actually want. As a partner of Meta and Microsoft, as well as one of the UK’s top Google partners**, we know how to level up your marketing and drive your business’s success.
From your business profiles, reviews, social media, websites, and advertising campaigns across search engines and social media, we do it all as part of an all-in-one managed digital marketing solution.
We offer 3 powerful digital marketing solutions that will be tailored to your business, industry, ideal customers, and goals:
Activate
Activate is great for businesses who want to be found online, apply for customer jobs & build credibility.
Amplify
Amplify is ideal for businesses who want a strong online presence and a professional, conversion-focused website (trust us – we’ve built over 140,000!).
Accelerate
Accelerate is perfect businesses who want to reach ready-to-buy customers across multiple platforms and drive leads.
Features you get as part of our digital marketing solutions:
- A strong online presence across up to 58 platforms
- Ads across Yell.com & the Yell app to drive ready-to-buy enquiries
- Instant access to local customer leads with Yell Ads & Jobs
- Request & manage Yell reviews
- Post across social media platforms in a tap
- Easily manage reviews across platforms (Amplify & Accelerate only)
- A conversion-focused website (Amplify & Accelerate only)
- Expertly managed search, social & display ads (Accelerate exclusive)
- Help & support just a call or message away
- Advice & guidance to help get the most out of your solution
- Manage your solution & view performance via the app
- Updates to your profiles, website & ads whenever needed (Amplify & Accelerate only)
- Regular performance reviews & optimisations (Amplify & Accelerate only)
- Advanced call tracking & analytics (Accelerate exclusive)
- A dedicated account manager (Accelerate exclusive)
Let us take care of your marketing so you can focus on what you do best – running your business.
Want to grow your business? Let's get started today. Call us on 0800 777 445 or visit our website.
*We’re number 1 among direct competitors (those that target local businesses regardless of the customer’s industry)
**Google, 2024
Written by the company
Contact info
United Kingdom
- 0800 777 445
- www.yell.com
4.1
Great
17K reviews
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Dear Yell Team,
Dear Yell Team,
Thank you for your response.
I am surprised by your statement that my complaint was resolved in April 2026, as this is not my understanding of the situation.
If the complaint was genuinely resolved, I would not still be raising concerns publicly in June 2026.
For clarity, my concerns remain unchanged:
• I paid £298.80 per month for six months.
• I did not obtain a single genuine customer contract that I can directly attribute to the service.
• My website was offline for approximately one week without proactive notification from Yell.
• I repeatedly raised concerns regarding the quality and commercial value of the enquiries received.
• I expressed dissatisfaction before entering into a further agreement.
• I requested an amicable exit solution, which was refused.
If Yell believes the complaint was resolved, I would be grateful if you could explain publicly what resolution was offered and when I agreed that the matter had been resolved.
At present, I remain dissatisfied and continue to seek a fair and constructive resolution.
Kind regards,
Diosdado Biaho Soy
5 July 2026
Unprompted review
Reply from Yell
Hello Mr Soy,
Thank you for your further response.
We're sorry to hear that you remain dissatisfied with your experience. We appreciate you taking the time to outline your concerns, and we understand that you feel the matter has not been resolved to your satisfaction.
As we don't want to discuss the specifics of your account in a public forum, we'd welcome the opportunity to review your concerns again with you directly. Please contact our Customer Care team at your earliest convenience so we can revisit your case and discuss the issues you've raised in more detail.
We value your feedback and remain committed to working with you towards a resolution.
Kind regards Chris
Reply from Yell
Hello Mr Alhadi,
Thank you for your review.
We're pleased to hear you found the explanation clear and easy to understand. We appreciate your feedback and are always here if you need any further support.
Kind regards Paul
Fantastic service and knowledge again.
3 July 2026
Unprompted review
Reply from Yell
Hello Tom,
Thank you for your wonderful feedback. We're thrilled to hear you've had another positive experience with us. It's great to know our team's service and expertise continue to meet your expectations. We really appreciate your support.
Kind regards Paul
My experience working with Yell has…
My experience working with Yell has been so easy and simple and very helpful
30 June 2026
Reply from Yell
Hello Alex,
Thank you for your kind review. We're so pleased to hear you've found working with us easy, straightforward, and helpful. Providing a smooth experience for our customers is always our goal, and it's great to know we're delivering that. We really appreciate your feedback and look forward to continuing to support you.
Many thanks Abbie
Waste of money spent over 12k in a…
Waste of money spent over 12k in a fixed contact with this company who missed sold information would not recommend
3 July 2026
Reply from Yell
Hello Gabe,
Thank you for taking the time to leave your review. We're sorry to hear you're unhappy with your experience and that you feel let down by the service you received.
We'd really like the opportunity to look into your concerns and see if there's anything we can do to help. Please contact our Customer Care team at your earliest convenience via this link https://yell.com/contactus/ so we can discuss your experience and review your account with you.
We appreciate your feedback and hope to hear from you soon.
Kind regards Priya
Yell takes my money and doesn't provide…
Yell takes my money and doesn't provide a service of any value. I have paid them already over £5000 and not received any enquiries let alone new business. Yell should be avoided at all cost.
3 July 2026
Reply from Yell
Hello Richard,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience and that you feel your advertising hasn't delivered the results you were expecting.
We understand how frustrating this must be, and we'd like the opportunity to review your account and better understand your concerns. Please contact our Customer Care team with your Yell account number via this link https://yell.com/contactus/ so we can investigate your experience and discuss your campaign with you in more detail.
We appreciate your feedback and hope to have the opportunity to address the issues you've raised.
Many thanks Chris
Very professional and personable…
Very professional and personable talking all the way through the process. Brandon and Tiffany are excellent
1 July 2026
Unprompted review
Reply from Yell
Hello,
Thank you for your fantastic review. We're delighted to hear that Brandon and Tiffany made the process clear, professional, and personable from start to finish. We'll be sure to share your kind feedback with them.
We really appreciate your support.
Kind regards Marie
Working with Nikki and Ciran
Working with Nikki and Ciran
Good as good
Checks on my progress
2 July 2026
Unprompted review
Reply from Yell
Hello,
Thank you for your great feedback. We're so pleased to hear Nikki and Ciran have been supporting you and keeping in touch with your progress. We really appreciate your review.
Many thanks Mark
Very Helpful explained everything
Very Helpful explained everything, as im not great with technology. i would highly recommend Lara from Yell
2 July 2026
Unprompted review
Reply from Yell
Hello Keith,
Thank you so much for your lovely review.
We're delighted to hear that Lara took the time to explain everything clearly and made the process easy to understand. We know technology can sometimes feel overwhelming, so it's great to hear she was able to support you so well.
We'll be sure to pass on your kind words to Lara. Thank you for your recommendation, and we look forward to continuing to support you and your business.
Kind regards Lee
All my questions were answered with…
All my questions were answered with ease.
Pam has been great dealing with me and brought back the confidence In Yell.
I’m really pleased with the service.
2 July 2026
Unprompted review
Reply from Yell
Hello Happy,
Thank you for your wonderful review.
We're delighted to hear that all of your questions were answered and that Pam was able to provide such great support. It's especially rewarding to know she helped restore your confidence in Yell.
We'll be sure to pass your kind comments on to Pam, and we're so pleased you're happy with the service. Thank you for your feedback, and we look forward to continuing to support your business.
Many thanks Abbie
Yell business is a disaster do not ever…
Yell business is a disaster do not ever think of using them .We entered into a 12 month extremely expensive contract being promised the earth .But to our dismay the phone maybe rung at most three times in a month .It would come across more however they called several times themselves to increase calls.When the contract came to expire three weeks before we contacted our sales contact whom was ill so we emailed the company to confirm that the package was no good .However despite getting a ticket number this was no good as we were informed that we should have called instead of email .So once talking with them this came to the end of our 12 months contract and we were in negotiation with trying to get a better package and less money .This went on for a couple of weeks over the 12 months contract but un beknown to us they had just rolled on the contract so a further payment was due for something that we had cancelled despite it was totally clear that we had cancelled this 12 months and were not to enter into a same contract .They were aggressive in tone and insisted that this was a legitimate invoice .So completely blindsided us and to avoid court actions we paid and moved on .our advise is never ever use Yell Business
1 July 2026
Unprompted review
Reply from Yell
Hello Mark,
Thank you for taking the time to leave your review. We're sorry to hear about your experience and that you feel let down by both the performance of your advertising package and the handling of your contract renewal.
We appreciate how frustrating this situation must have been, particularly if there was any misunderstanding around your cancellation request and the renewal process.
Please get in touch with our Customer Care team if you would like us to look into your concerns further via this link https://yell.com/contactus/.
We value your feedback and would welcome the chance to address the issues you've raised.
Kind regards Zoe
I used Yell.com for a 6-month paid…
I used Yell.com for a 6-month paid advertising campaign and the results were extremely disappointing.
Despite paying for the service over several months, the campaign failed to generate any meaningful commercial return. In fact, the revenue generated from the campaign was significantly lower than what I had previously achieved through another provider/company. For a paid advertising service, that level of performance is unacceptable.
The issue was not just poor results; it was the overall lack of value. When a business invests in paid ads, the expectation is simple: measurable leads, proper campaign oversight, and a return that justifies the spend. In my experience, Yell.com delivered none of that at a commercially reasonable level.
After 6 months, I was left with wasted budget, poor lead generation, and no real confidence that the campaign was being managed in a way that protected my business interests.
Based on my experience, I would not recommend Yell.com for paid advertising unless you are prepared to risk spending money with little to no meaningful return. For businesses that rely on real enquiries and actual revenue, I would strongly suggest looking elsewhere.
1 June 2026
Unprompted review
Reply from Yell
Hello Minhas,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations, and we understand how disappointing it is when a campaign doesn't deliver the results you were hoping for.
We take concerns like yours seriously and would appreciate the opportunity to review your experience in more detail. Please contact our Customer Care team at your earliest convenience via this link https://yell.com/contactus/ so we can investigate your account, discuss your concerns, and see if there's anything we can do to help.
Many thanks Greg
We value your feedback and hope to have the chance to speak with you directly.
Reply from Yell
Hello Simon,
Thank you for your kind review.
We're so pleased to hear you found our service helpful, professional, and easy to work with. Your feedback means a lot to our team, and we look forward to continuing to support you. Thanks again for choosing us.
Kind regards Penny
great knowledge helpfull
2 July 2026
Unprompted review
Reply from Yell
Hello Harry,
Thank you for your kind review.
We’re delighted to hear that you found our team knowledgeable and helpful. Your feedback is greatly appreciated, and we’re always here to support you.
Many thanks Chris
good phone meeting regarding website
good phone meeting to discuss updating the website, completed in a timely, friendly manner.
2 July 2026
Reply from Yell
Hello Karen,
Thank you for your positive feedback.
We’re pleased to hear that your phone meeting was helpful and that the website update process was completed in a timely and friendly manner. We appreciate your support and look forward to continuing to assist you.
Kind regards Priya
Published my data against explicit, repeated instructions, then hid behind "guidelines" when I invoked GDPR
I submitted a full listing, was told approval takes 2 days, and heard nothing for 4. I contacted customer service to chase the approval and, at the same time, clearly stated I did not want my phone number published. Nobody told me this was a problem. They said the request had been escalated to get the listing approved.
A day later I got a call that turned out to be a long, mandatory SEO sales pitch, I was asked about pricing, margins, travel radius, website traffic, and more, all framed as necessary to "list my business," while being used to push their paid services. I told the agent repeatedly, multiple times, that I did not want my number listed. He said "OK" each time. At the end of the call, he told me the listing was published. I checked the listing and found my number published, against explicit instructions I'd now given to two separate people. I went to live chat to get it removed. Instead of addressing what I'd actually said, I was met with a wall of scripted "guidelines" language, repeated regardless of what I typed. When I explicitly stated I was revoking my consent under GDPR, they didn't engage with that at all, just more guidelines, as if their internal policy overrides UK data protection law.
This isn't a case of me not understanding how the platform works. I gave clear, repeated, explicit instructions to two different people before anything was published, and was actively reassured both times. Yell published my personal data anyway, then treated a formal GDPR consent withdrawal as something to be managed with a script rather than a legal right. Followed all this up with an unsolicited email telling me what's "wrong" with my SEO.
I've now spent hours dealing with a problem they created, on top of a sales process that used data-gathering as leverage before I'd even agreed to anything.
If you're a business with any reason to keep your number off a public listing, be aware that "no" does not seem to register with their staff until it's already too late.
2 July 2026
Unprompted review
Reply from Yell
Hello Rene,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must have been.
We take matters involving customer communication and data privacy extremely seriously, and we regret that your experience did not meet the standard we aim to provide. Your concerns regarding the handling of your listing, your repeated requests, and your interactions with our team are important to us.
We would like the opportunity to investigate this matter further and address your concerns directly. Please contact us at your earliest convenience via this link https://yell.com/contactus/ with your account details so we can review this fully and work toward a resolution.
Thank you for bringing this to our attention.
Zoe
very satisficed with customer care…
very satisficed with customer care personnel
2 July 2026
Unprompted review
Reply from Yell
Hello Eze,
Thank you for your kind review.
We’re delighted to hear that you were very satisfied with our customer care team. Providing excellent support is our top priority, and your feedback means a lot to us.
Many thanks Lee
Excellent experience setting up was…
Excellent experience setting up was easy Can always get in touch with staff from start to finish they help you through to set up site.
2 July 2026
Reply from Yell
Hello Mark,
Thank you for your wonderful review.
We’re so pleased to hear that you had an excellent experience and found the setup process easy. Our team works hard to provide support every step of the way, so it’s great to know you felt well supported from start to finish.
We truly appreciate your feedback and look forward to continuing to assist you.
Many thanks Greg
Helpful Staff
Nina was very helpful and explained other things I needed to implement to help my business have more online presence.
2 July 2026
Unprompted review
Reply from Yell
Hello Fola,
Thank you for your lovely feedback. We’re delighted to hear that Nina was so helpful and took the time to explain additional ways to support your business’s online presence. It’s great to know you found the advice valuable, and we really appreciate your kind words and support.
Kind regards Abbie
Most accommodating
Elizabeth was most accommodating, and we discussed all processes. Impressed with updated website
2 July 2026
Unprompted review
Reply from Yell
Hello Norma,
Thank you for your wonderful feedback. We’re delighted to hear that Elizabeth was so accommodating and took the time to discuss all the processes with you. It’s also great to know you’re impressed with your updated website.
Kind regards Paul
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