We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable ab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YBS have good interest rates compared to other providers and I have been with them since 1996. My complaint is that they keep introducing new accounts with higher interest rates, especially for ISAs.... See more
Company replied
A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... See more
I visited the Kingston upon Thames branch to open a new account. Both counter staff and the lovely lady I saw to open my account where friendly, helpful and knowledgeable. It made me think how much we... See more
Company replied
Company details
Written by the company
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.ybs.co.uk
4.7
Excellent
11K reviews
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great interest rate and straight…
great interest rate and straight forward application process
9 August 2026
Reply from Yorkshire Building Society
Hello Michael,
Thank you for sharing your positive feedback. Its great to hear that application process was straight forward for you. 🙂
Kind regards.
Rubbish customer service
I opened a 1 year ISA and strangely 3 months later they emailed me stating I could top up my 5 year ISA which I immediately refuted. They stated all they could do was close the 5 year and open a 1 year and the penalty would be a year's interest. The correspondence I received was addressed to a different person so I believe it was their mistake. All I asked was a bit of goodwill but I got that is the best we can do.
Update
I have already discussed this with your complaints person and got no satisfaction.
25 August 2026
Unprompted review
Reply from Yorkshire Building Society
Hello Stephen,
Thank you for sharing your feedback. I apologise for any confusion caused.
If you believe you were sent correspondence intended for a different customer, please call us on 0345 1200 100 so we can look into this for you.
Kind regards.
Excellent service
16 August 2026
Reply from Yorkshire Building Society
Hello Graham,
Thank you for sharing your positive feedback.
Kind regards.
Reply from Yorkshire Building Society
Hello Brian,
Thank you for your positive feedback. 🙂
Kind regards.
Staff were friendly and accommodating.
17 August 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Straight forward
Straight forward, clear instructions, easy to follow, and great savings account.
8 August 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
New accounts
On line accounts explained well .
Have been pleased with what I have opened
10 August 2026
Reply from Yorkshire Building Society
Hello Jackie,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Simple really just walked in asked for…
Simple really just walked in asked for a isa was taken to a room they explained everything I signed up straight away thankyou for a easy transaction
9 August 2026
Reply from Yorkshire Building Society
Hello Angela,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Reply from Yorkshire Building Society
Hello John,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very helpful staff and customer service
12 August 2026
Reply from Yorkshire Building Society
Hello Jane,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
face to face professionalism
i was dealing with a professional face to face .the appointment was timely and i was expected. the customer service was above and beyond. Why do not more firms employ middle aged women especially those who always know how to deal with people?
9 August 2026
Reply from Yorkshire Building Society
Hello Sheila,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Easy to get to the website
Easy to get to the website, I did need some help with it though, as I am a much older lady who isn’t very computer savvy. I do find, as much of my generation, I much prefer talking to a human being. Once the account was opened, I do like everything the app has to offer and am sure I will eventually merge in to the 21st century.
23 August 2026
Reply from Yorkshire Building Society
Hello Annie,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
New savings account opened.
The three members of Staff at the Worthing office all clearly from a high background of ability and as a side issue a real pleasure to meet. Sound a bit over the top but true.
15 August 2026
Reply from Yorkshire Building Society
Hello,
Thank you so much for taking the time to share your lovely feedback. I have passed your comments onto the branch.
Kind regards,
Reply from Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Reply from Yorkshire Building Society
Hello Mr Miller,
Thank you for your positive feedback.
Kind regards. 🙂
Chester branch
Chester branch: Excellent service from Holly who was polite, efficient and professional. Highly recommend this branch.
19 August 2026
Unprompted review
Reply from Yorkshire Building Society
Hello,
Thank you for sharing your positive feedback for the Chester branch. 🙂
Kind regards.
I appreciated the advice and help your…
I appreciated the advice and help your team provided during what was a difficult time for me.
Thank you.
15 August 2026
Reply from Yorkshire Building Society
Hello Susan,
Thank you for taking the time to share your positive feedback.
Kind regards.
YBS YBS Doncaster My recent cash ISA was processed in…
My recent cash ISA was processed in branch quickly and efficiently and at the same interest rate of 4.40%.
Just as if I had done it on line.
I am not comfortable with the security on line, so I
appreciated this safe option for me,
Thank you.
13 August 2026
Reply from Yorkshire Building Society
Hello Idris,
Thank you for your positive feedback. We are happy to hear your ISA transfer went smoothly. 🙂
Kind regards.
Great staff who were welcoming
Great staff who were welcoming, efficient and knowledgeable
8 August 2026
Reply from Yorkshire Building Society
Hello Chrystella,
Thank you for sharing this positive feedback.
Kind regards.
Reply from Yorkshire Building Society
Hello Anne,
Thank you for your positive feedback. 🙂
Kind regards.
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