Ybonline Reviews 

During the course of the last 3 months Yorkshire Bank have linked their app to verify transactions as now prevents me from making payments online. The service team don't know how to resolve, worse still is with more complaints, you will sit on the 'phone for a minimum of 3/4 hour. Not a week goes by without an issue. I've had enough and plan to move my personal and business account to someone more reliable. They clearly didn't test these releases. Hopeless.

Multiple attempts to get online , never had a problem til
2 mths ago. Cust service refuse to help trying to push me on their app. Staff rude and obnoxious never again.

Forced me to install their app. Now the app doesn't load any useful data. To make matters worse the internet banking is useless now.

Disgusting service. I have a lot of money in this bank and when i get paid my accounts coincidently unavailable. I will be taking all my money from this bank! They are absolutely disgraceful. How can a decent banking company withhold your wage and stop you from making payments?!?! I use the B app and i now cant pay any bills until Yorkshire bank authorise it. It's MY MONEY!!! NOT YOURS

shocking bank been with you 13 years. Firstly, I check my account DAILY! and not once in this few months have I been over drawn(previously I would get a family member to transfer me money before 12pm to rectify) But yet I still get letters saying on particular days I was over drawn!!
This is either your completing having my pants down and charging me willy nilly or they is an error on your banking app!!
Secondly everytime I sign in between midnight and 1am i cannot see my balance or use the app or even on the Internet!! I want access to my iwn money at my convenience!!
And lastly why do I have to, when logging in on my phones Internet not the app have to confirm by opening the app??!@
How many times I have lost my phone or it has died and been unable to do so is un countable! This needs rectifying. I absolutely hate this bank
Stay clear!!!

Trying to close a matured ISA. Haven’t acted on my online or written instructions, spent a hour waiting in a phone queue and gave up. On line bank doesn’t work. What a shambles. Just want my money out and get away from this shower.

Ive never previously had a problem but you've apparently updated the app but now it doesn't work properly, I can't transfer money from it which I need to do regularly it's so frustrating I've contacted them they can't give a time when it will be fixed been like this all week I'm getting fed up might move banks I rely on internet banking a lot

Payments constantly blocked with funds in the account. Not an unusual payment (paying our usual suppliers). Happens every time we pay somebody. We complained (twice) and heard nothing back for 4 months! Their response was 'There's nothing we can do about blocked payments'. We've given up and will be opening elsewhere. I cannot believe they don't read the reviews and do something about it!

Never had any problems for 20 years + until the the useless new online banking security app. It fails completely on every level, it took me 2 days just to make a payment .
"YORKSHIRE BANK WHY DON'T YOU READ THESE REVIEWS AND FIX YOUR ABYSMAL ONLINE BANKING SHAMBLES "

I've had trouble with online banking since day one .reset all my details and now it's telling me that I don't have an account.i give up rubbish customer service as well.i will be now taking my money else where .shower of s#it

Trying to move fathers account on line, it's really rally difficult, reset pass words and locked it's all over the place may need to close his account, mines on Lloyd's and dont have any issues

Mobile phone on the blink, so can't use mobile app, obviously. Went into town to the bank to explain and ask for my customer number so I could use my laptop to reach my accounts. Am given my customer number, rush home excitedly to input details to laptop - only to be told that I can't get to my account via laptop without verifying login on my mobile!!!! Now I have to go back to bank in blistering heat tomorrow to explain/complain and get them to move money across for me. Grrr.

This bank is really disappointing at the moment I would avoid them. The online banking services are so frustrating to use its so hard to access your own money. First you enter your password, then your secret code then wait for a text message then input the code. Now your in and can do transfers? NO 500 pound daily limit per transfer up to 1k annoying but ok. NOT the end now you have to put in another text message but guess what that message won't come immediately and you might get logged off before it comes in. They want to force you onto their app but you should avoid taking on third party apps onto your personal devices they are not to be trusted.

Tried to do a money transfer which failed. Went to webchat & was told to try again, even though then message on the screen said not to. When I tried again it locked me out of internet banking - rubbish advice! Rang the "helpline" where it was 25 minutes before I got through, which is ridiculous. They were unable to restore my internet banking and passed me to someone else. So much for their "help". After a further 25 minutes a new person shunted me into a dead line. After 50 minutes, I got exactly nowhere. What a shambles it is at Yorkshire Bank! I am so disappointed with the "service" that I am sorely temted to move my account elsewhere.

Appalling service from these muppets. How they can draw their salaries and sleep at night is beyond me. Blocked accounts/lost funds - you name it I've had it with this so-called bank. Avoid at all costs.

Wish I'd never relied on these cowboys. They screw everyone's ability to operate during these trying times which poor software "enhancements" to the app. I'm unable to even make transfers. You'd think they would have taken extra-care to ensure no disruption during this time where reliance on on-line services is vital, but instead they've just slapped in a glitchy update. It's the worst service I've ever experienced. To add insult to injury, I requested to make a complaint in the app and they gave me a completely unusable link because links don't work in the app. I cannot operate my business when I can't rely on my bank. Frankly I'm disgusted with their poor service and nonchalant attitude.

Been trying to activate and use internet app for 11 days, no joy, trying to move money from my late husbands estate to the wishes in his will, diabolical, had to wait ten days for a postal code to be told now the payments have been on hold so long that it would go back to the fraud team who in turn would contact me, no they havent, if im expected to wait another ten days to access the app and MY money rest assured when allowed in branch i will be removing it all to a different bank, i understand security side of things but this is a joke

The mobile business banking app is useless. Every month when I try to pay salaries, it locks me out. I then have to spend over an hour on the phone getting help from one of the team (who are always lovely). They aren't always able to resolve the problem quickly which means that salaries have been paid late every month this year. Rubbish!

Should be zero but cannot go that low. Spent half of last year complaining about the on line system not working, and finally after months and months of that, was awarded £200 as compensation. Here we are in another year and the on line banking is as bad as last year. Thought I would give the bank another chance once Virgin Money took over, but no difference in its performance. Given up and searching for a bank with a system that works. Then will be closing all my accounts with Yorkshire.

The systems fails...and it's all our fault.....terrible service and so stressed...5 days still the apps stops working...ahhhhhh