I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from YARD Direct
Good Afternoon Sam,
We are happy to hear you found our service good! We hope to hear from you again sometime soon! Please don't hesitate to contact us in future for any other inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Reply from YARD Direct
Good Afternoon Lubomir,
We are glad you found our service and process excellent, we hope to hear from you sometime in future! Please don't hesitate to contact us in future for any other inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Competitive Price & Prompt delivery
Competitive Price & Prompt delivery, really good customer service and kept informed about delivery times. Would happily recommend this company and use them again.
10 September 2024
Reply from YARD Direct
Good Afternoon Rob,
Thank you for taking the time to share your positive experience with us! Your feedback is greatly appreciated. We are delighted to hear about your experience with our service from our great little team we have here and how you where impressed by our prompt delivery! Please don't hesitate to contact us in future for any other inquiries.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Very happy with the service provided by…
Very happy with the service provided by the company - many thanks!
10 September 2024
Reply from YARD Direct
Good Afternoon Yaroslav,
Thank you for taking the time to share your positive experience with us, your feedback is much appreciated. We are happy to hear about your experience with our service from our fantastic team! Please don't hesitate to contact us in future for any other inquiries.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Outstanding Helofulness & Service.
Very friendly, competent and helpful staff. Rory, in particular was able to assist in ensuring I had the correct product and his friendly and professional telephone manner were a great advert for this company.
26 September 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Pete,
It's fantastic to see that you had a great experience with me over the phone! All of our team are fantastic in assisting over the phone and we're glad we where able to reflect that to yourself. Please don't hesitate to contact us if you have any inquiries in future.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Great service and very pleasant to deal…
Great service and very pleasant to deal with. I had to return one of the 3 lots I had ordered and James dealt with this in a very professional and friendly manner. All of my orders were delivered on time and in great condition. This is a very solid and trustworthy company.
12 August 2024
Reply from YARD Direct
Good Morning George!
Thank you for taking the time to share your positive experience with us, we are delighted to hear you where impressed by our service, it's fantastic that you mentioned James, he's great and so are all of our team! I'll make sure to pass your comments onto James. We're glad you had a fantastic experience overall with us. Please don't hesitate to contact us in future for any inquiries you may have.
And thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Goods delivered promptly at a fair price but
The OEM goods were delivered promptly by Yard at a fair price. I was a little disappointed with the after sales advice provided by Yard which didn’t provide all the answers I needed. I had to contact the OEM to get more information and help.
12 August 2024
Reply from YARD Direct
Good Afternoon,
I am sorry to hear your experience with us was less than stellar and wasn't up to the standards that we strive to offer to all of our customers. We will have a look into providing more information about the products you purchased and other products we deem have insufficient information in their descriptions. This isn't the norm for our team to be unhelpful when asking for information. We are glad however you have now received the information you required from VELUX themselves. We hope this does not deter you from inquiring with us.
Please don't hesitate to contact us in future for any inquiries you may have and thanks for choosing YARD.
Kind Regards,
Rory - Marketing
Great company to deal with and a great…
Great company to deal with and a great product at an excellent price. Fitted easily and the quality is as good as much more expensive equivalents. Will certainly use YARD Direct again.
12 August 2024
Reply from YARD Direct
Hi Gary,
Thank you for taking the time to share your positive experience with us, we're glad you where impressed with our services and we hope to hear from you again sometime in future! Please don't hesitate to contact us in future for any inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Reply from YARD Direct
Good Afternoon Geoff,
Thank you for taking the time to share your positive experience with us, we're very happy to hear what you thought about our service. Please don't hesitate to contact us in future for any inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
EXCELLENT COMPANY
I found Yard Direct to be an excellent company to deal with. I ordered Velux windows and blinds on a Friday and they were delivered the next Wednesday.
Their website is very good, the prices are the best, the staff really helpful and good communication.
What more could you ask for?
30 August 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Malcolm,
Thank you for taking the time to share your positive experience with us. We're very happy to be hearing about your opinions on our website and our teams service. We really appreciate your feedback. Please don't hesitate to contact us in future if you have any other inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Best price but awaiting delivery yet.
Best price, helpful sales team, easy checkout. Could be 5 stars but not received the goods yet so it would be foolish to rate high at this point.
28 August 2024
Unprompted review
Reply from YARD Direct
Good Morning Paul,
Thanks for taking the time to write a review, feedback is invaluable. Thank you also for your time on the phone this morning to discuss your order.
I am pleased that once we took a look at the email closer you could see the delivery dates on the ETA email. They are under the individual products in case products have different lead times which is quite often the case although it is not the case with your order.
I totally understand you cannot give a full review until the products arrive. We send review invitations at the point of order to review our service so far with things such as price, advice and website usability. We then send separate invitations to review the products.
I hope this all makes sense but if you have any further questions then please do get in touch. You can reach me Monday-Friday from 08:30 to 17:00 on the number I called from this morning.
Kind Regards,
James & The YARD Team
james new exactly what was required for…
james new exactly what was required for replacement install and changed it to be the correct material required would definitely recommend
23 July 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Graeme,
Thank you for taking the time to share your positive experience with us, James will be delighted to be hearing all this, I will make sure this is passed across to him. Please don't hesitate to contact us in future for any further inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Great price, but poor delivery from Velux
The online ordering process was easy and straightforward to follow. Unfortunately, Velux failed to show the full delivery address on their shipping label resulting in a failed delivery by Parcel Force. Fortunately I was able to use the tracking ID to contact Parcel Force and provide my full address for redelivery.
8 August 2024
Unprompted review
Reply from YARD Direct
Hi Stephen,
Thank you for taking the time to share your experience with us, we apologise about the slight miscommunication with VELUX on that behalf, we aren't quite sure what happened there as all the details where correct on our end. Glad to hear you where able to sort it though! Please don't hesitate to contact us in future for any further inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Ross very good to deal with
2 August 2024
Unprompted review
Reply from YARD Direct
Good Morning James,
Thank you for taking the time to share your experience with us! Ross is on fire with our customers! I will be sure to pass your positive comments across to him, I'm sure he'll be delighted to hear them. Please don't hesitate to contact us in future for any further inquiries!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Really great windows at a good price
Really great windows at a good price. They were very helpful in figuring out what we needed. Arrived very quickly and were easy to fit. Look great and feel solid.
12 July 2024
Reply from YARD Direct
Good Morning Peter,
Thank you for sharing your positive experience with us! We're glad to be hearing about your experience with our competitive pricing and how quick our delivery was. Please don't hesitate to contact us in future for any further inquiries!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Great service.
15 July 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Alan,
Thanks for taking the time to share your positive experience with our team & our service with us, it's much appreciated. Please don't hesitate to contact us in future with any other inquiries you have.
Thanks for choosing YARD.
Kind Regards,
Rory - Marketing
Company staffs very helpful and…
Company staffs very helpful and polite,and nothing was too much trouble.
24 July 2024
Unprompted review
Reply from YARD Direct
Good Morning Steven!
Thank you for taking the time to share your positive experience with us! I'm delighted to hear you where impressed by how polite our team was to you and how easy you found our process from ordering to delivery. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD,
Kind Regards,
Rory - Marketing
It’s been three days since I’ve ordered…
It’s been three days since I’ve ordered and I’ve received 2 emails about “good service” yet I’ve not even received an invoice or even a delivery date.
17 July 2024
Unprompted review
Reply from YARD Direct
Hi Nick,
I just tried to call you, but I could not reach you.
Thank you so much for your honest feedback. I have looked into your order to understand the issue. Your order was placed on July 16th, just a day before your review. As noted, our lead times for Keylite products are typically 3-5 working days. We send automated feedback emails for customers to review the service provided during their purchasing process.
Our website is designed for retail purposes, and we collaborate with partner businesses offline to issue VAT invoices. Your order confirmation serves as your receipt of payment, and you will receive updates throughout the delivery process. Since it has now been two days, our system has issued an ETA for your order, and a member of our team will provide a VAT invoice, as you requested.
We are always striving to improve our service, and your feedback is invaluable in helping us maintain and enhance the quality of our offerings.
We are glad to hear that everything has arrived now however and apologies for the slight misunderstanding.
Thanks once again for providing us with this feedback.
Best regards,
Lawrie Fraser
Head of E-Commerce & Digital
Great Prices, great service
Found Yard whilst looking for a supplier for Velux roof windows. Found them to be a good deal cheaper than the direct Velux site. Easy to use web site to select products. I received a confirmation phone call next working day (I ordered online in the evening) advising delivery date. Was kept in touch with delivery confirmation (Unfortunately Velux's delivery company rescheduled to a day later than first advised but Yard were on it keeping me informed. Definitely recommend them.
1 July 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Chris!
Thank you for taking the time to leave us such a positive review! It's so exciting to hear about your experience with us and how happy you where with it! I'll be sure to let our team know of your experience! If you have any future inquiries please don't hesitate to contact us!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Ordering Solar Blinds
Had lots of problems to start with as we had older windows. The guys were really patient and helpful to make sure we had the correct Solar Blinds. Will be using them again.
8 July 2024
Unprompted review
Reply from YARD Direct
Hi Bailey,
Thank you very much for taking the time out your day to leave us with such a kind review.
We are super excited to hear you are happy with our service! We look forward to working with you again in the future!
Please let me know if we can be of any further assistance. Have a lovely day.
Many Thanks,
YARD Direct,
Marketing & E-Commerce
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