I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Review summary
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Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Delivery was made on time and…
Delivery was made on time and communication was good. The product is as ordered.
Thank you.
24 August 2026
top service and price 👍🏼
perfect advice and service, would highly recommend and will defo use in future projects!
21 August 2026
Great experience with Yard Direct…
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an issue with the window arriving damaged (through no fault of theirs) and they did all they could to get a replacement to me in one piece and as soon as possible. I highly recommend Yard Direct and won't hesitate to order from them again future.
9 September 2026
Unprompted review
Sapphy the dog was incredibly easy to…
Sapphy the dog was incredibly easy to deal with, great customer service and straight forward process.
Biscuit bonus should be granted.
14 August 2026
VELUX windows
We spoke with Luke who was very knowledgeable and helpful in our choices of what we needed for our VELUX windows. Highly recommend them for there professional ism of the products.
Thank you so much
Barry and Debbie
19 August 2026
Unprompted review
Prompt
Prompt, courteous and helpful service. Great prices and delivery👍
17 August 2026
Unprompted review
Super friendly and helpful ☺️
Super friendly and helpful when i called to check on delivery date. Even called me back later same day cos id ordered the wrong type of blind for my window and changed it for me ☺️
14 August 2026
Unprompted review
Excellent service from first phone call…
Excellent service from first phone call to final delivery
12 August 2026
Unprompted review
They are fast and efficient.
7 August 2026
Unprompted review
Good prices and good support
3 August 2026
Unprompted review
Velux windows at a great price
Velux windows at a great price, the website was easy to navigate and the windows I required easy to select by code for the sizes I required along with flashing kits.
The order was delivered as communicated, and the team were always reachable by phone to answer any questions.
If I had one minor thing that could do with improvement is the response to emails. Having contacted the team by email requesting an adjustment of my delivery date, I received no reply and the delivery was made on the original date.
27 July 2026
Unprompted review
This is the second time
This is the second time, so far, we have used Yard Direct. The order system is simple, the staff very helpful when needed, the product and delivery first class.
Oh and the prices are the lowest we could find.
27 July 2026
Unprompted review
Quick and easy to order
27 July 2026
Unprompted review
Before ordering some velux blinds I…
Before ordering some velux blinds I asked what the delivery time was, I was told 13-15 days. Having made the purchase on that basis I have now learnt it will be over 30 days.
17 July 2026
Unprompted review
Reply from YARD Direct
Good morning,
Thank you for your feedback, and we're very sorry for your disappointment.
We completely understand your frustration, particularly as you checked the lead time with us before placing your order. When we provided the estimated delivery time, it was based on the information available to us through VELUX's ordering system, which indicated a manufacturing lead time of 13 working days. We added a two-day buffer to allow for delivery.
Unfortunately, once the order was accepted by VELUX, the confirmed manufacturing lead time increased significantly due to exceptionally high demand following the recent hot weather. This delay is affecting VELUX's production schedule and is, regrettably, outside of our control.
We appreciate that this doesn't change the inconvenience caused, and we're sorry that the lead time changed after you had placed your order. We always aim to provide accurate information based on the manufacturer's live system, and it's disappointing for us when those estimates change unexpectedly.
Thank you for your patience and understanding. We value your custom and hope you'll give us the opportunity to provide you with a much better experience in the future.
Kind Regards,
James & The YARD Team
I’’m so glad we ordered again from you…
I’’m so glad we ordered again from you for our new house. The blackout blinds are fitted and look great but more to the point they cut out all the light so will use that function when needed.
Thank you again. It was a pleasure to deal with you!
Kind regards
Janice Roberts
10 July 2026
Unprompted review
Poor communication and too slow to deliver.
I am still waiting for my order ID is 100053004.
The last communication was over a week ago saying “my order is progressing”.
9 July 2026
Unprompted review
Reply from YARD Direct
Hi Richard,
Thank you for your feedback, and we're sorry to hear that you were disappointed with your experience.
Having looked into your order, I can confirm it was placed with VELUX on 1 July after being received late on 30 June, and the current estimated delivery date is 20 July.
Unfortunately, we've recently experienced an issue with our automated ETA emails, so it's possible you didn't receive the delivery update. We apologise for the lack of communication and understand how frustrating that must have been.
We're a small business and pride ourselves on responding quickly to customer enquiries. Had we known you were concerned, we would have been happy to provide an update straight away.
Thank you for bringing this to our attention. Your feedback has highlighted an area where we can improve our communication, and we're already reviewing our processes to help prevent this happening again.
If there's anything else we can help with, please don't hesitate to get in touch. We look forward to getting your order to you as soon as possible.
Kind Regards,
James & The YARD Team
A friendly and knowledgeable telephone…
A friendly and knowledgeable telephone chat confirmed my requirements and was followed up by an email link to the order page where I was able to make payment and have my order confirmed.
Excellent customer service.
7 July 2026
Unprompted review
Great for Velux
Second to none on service, super quick to get through to and very helpful. I bought two Velux blinds, excellent price and service.
8 July 2026
Unprompted review
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