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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the website and user experience, including problems with email organization, content display, and an illegible new design. Customers frequently reported difficulties with account access and verification, often being locked out without adequate support. Some people were dissatisfied with the service, mentioning that their email accounts were deactivated due to inactivity and that the email system often failed to send or receive messages. Additionally, some customers found the security measures overly complex, requiring multiple verification steps that were often problematic.

What people talk about most

Website

Consumers find the website experience to be negative. Many reviewers express frustration with issues like... See more

Customer service

Users describe negative interactions with customer service, often citing a lack of real human support and... See more

User experience

Customers express significant dissatisfaction with the user experience. Many reviewers report issues with... See more

Service

Reviewers highlight negative aspects of service, with many expressing strong disappointment. Customers report... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report significant difficulties... See more

Based on these reviews

Rated 1 out of 5 stars

Rotten email service! Got locked out of my account and upon answering all the necessary security questions, both online and via phone call; they still required me to submit my state ID. They’re so hun... See more

Rated 1 out of 5 stars

Yahoo Mail itself us so irritating. It clumps together emails in threads so you can't find anything, it "trims content" so you can't see it. Hopeless to use. Why can't you just have a chronological... See more

Rated 1 out of 5 stars

Would give no stars if I could. Locked out of Yahoo Mail. I am expecting an important email and I cant access my email account. Sign in takes me to verification screen, no verification code is sent to... See more

Rated 1 out of 5 stars

For some reason, the identity verification e-mail address is NOT MINE and I cannot change this verification info. Called Yahoo twice, had me scan my drivers license and upload a selfie, then told me t... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Yahoo gets even worse!

Yahoo keeps blocking be and making me redo my password and more. It now is only letting me open my account again through my wife's account. Last night, when this happened, I did get through to someone a Yahoo who was understanding and great. I don't know how it happened, but theat number is no longer on my phone. I looked on line for Yahoo phone customer service and there are at least 5 numbers ghosting Yahoo services. No kidding, "You can receive a free heart monitor" How old are you? Company name? NO!
Service has gone to hell. When I do open my phone, it wants to go through 50 questions or settings "NEW FEATURES!" crap that I don't want. BULL SHIT is too kind! The FCC and FTC need to act soon.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

There customer service is a absolute…

There customer service is a absolute joke i needed to get my password reset and recovery email changed cause the emails
That are on file are gone i gave them my dob/location/even my phone number on flie and they shoo me off saying thats not enough and wont help me out at all ....WHAT?!? They are the worst they have no care 0/10

1 April 2026
Unprompted review
Rated 1 out of 5 stars

THE SERVICE IS SHIT

THE SERVICE IS SHIT. THAT AGENT NAMED HERSHEY---"IT" WASTED MY 30 MINUTES FOR NOTHING. CAN SOMEONE OR A REAL PERSON HELP ME? WHEN I SAID I'M FROM THE PHILIPPINES THE AGENT WALKED OUT AND LEFT THE CHAT INSTEAD OF HELPING ME RECOVER MY ACCOUNT AND I HAVE ALL MY PROOF LIKE IDs. IS THIS HOW YOU DO BUSINESS?

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Irritating

I can't even remember how long I have had a Yahoo account. I used Yahoo when I was living and working (running a successful music company) in the USA and I have used it for many years in the UK. I also have an iCloud account and a google account. Now, just trying to access my account with Rolling Stone magazine, yahoo is preventing me from finding this - why? I do now read their news on their pages and when I repost any, I credit them - even though what they publishing has been published by magazines or newspapers or Sky or BBC or ITV

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Support Chat Is A Joke

The support chat is a joke. April fools joke. Went through the issue to the same dead end 20 times. Can't get live support even with a paid subscription.
Absolutely the worst customer support experience ever.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

It's NOT a COMMENT section it's an AGREEABLE section

They limit number of comments and will block ANYTHING they perceive as "opinionated". There was NOTHING offensive at all about one of my most recent comments and yet it was flagged and blocked within minutes. They are allowed to print biased articles with misinformation and OPINIONs masquerading as "news" but will block comments that are not POSITIVE or in agreement. It's not a comment section.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Yahoo has changed the comment section…

Yahoo has changed the comment section again and like last time, they deleted my account and assigned me a new handle. I wish there was an alternative where you could comment on news and not be an instant delete because you hurt some cream puffs feelings.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from Nobl Travel

**THIS IS NOT A REVIEW ABOUT YAHOO!**
Do not buy from Nobl Travel! While they boast about their 100 day no questions asked return policy, you will never get return information. I even paid for the "Protection Plan" that includes free return shipping. From what I've read, if you ever get return authorization, it can cost upwards of $100 to send it back. My first request for a return resulted in an immediate email asking why, even though I have put it in my original email. Since that time, I only get apology emails telling me that someone will reach out in 24-48 hours. It's been weeks!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Yahoo is trash

When simple words in comments get flagged for inappropriateness, when they are simply words that have nothing to do with anything. Then, you know that Yahoo has been taken over by the right 1 star 0 star. Yahoo is trash and I can say that here. But, I can't say Yahoo is trash on Yahoo. Because Yahoo will take it down. Because they know they're trash

30 March 2026
Unprompted review
Rated 1 out of 5 stars

The yahoo customer care is bullshit

The yahoo customer care is bullshit. i can’t create an account for over a week because they don’t send me the verification code also I got error to turn java scrip on and to disable ad blockers even if I don’t have any, and they do nothing all the solutions they gave me it doesn’t work also they respond too slow and you can’t talk with them only with the AI chat which does nothing. And they don’t have a contact call number for Romania, I don’t know if I can reach to them through calling. And I also tried 4 devices nothing work. This yahoo customer care is garbage.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

My Experience Purchasing a Honda Talon…

My Experience Purchasing a Honda Talon 1000R from GoAZ Motorcycles (Prescott Valley)
I am sharing my personal experience so others can make fully informed decisions.
On June 2, 2023, I purchased a new Honda Talon 1000R from GoAZ Motorcycles and traded in my CF Moto for $6,000. I believed the total price after trade in was $22,205.03, and I was told services were “included.” I also believed the financing term was 5 years. I did not receive a copy of the full contract at the time of purchase.
On March 25, 2026, I requested the contract for the first time so I could check my remaining balance. What I discovered was extremely shocking to me.
The contract shows $8,641 in add on products that I did not realize were being added:
• Service Contract: $2,599
• Prepaid Maintenance: $3,399
• Tire & Wheel: $1,399
• Battery Contract: $699
• Doc Fee: $495
• DMV Fees: $50
It also shows a 10 year financing term, not the 5 years I believed I was agreeing to. The amount financed was $30,848.03, and the total of payments is $53,371.20 — far beyond what I understood or intended.
I felt blindsided when I finally saw the full contract. I would never have knowingly agreed to a 10 year loan or thousands of dollars in prepaid add ons. I am posting this review to share my experience and to encourage others to carefully review every page of their paperwork before signing.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

IDIOTS…

NOW STARTED FREEZING GARBAGE ADVERT OVER TEXT NOW WHEN YOU TRY TO REMOVE!
YOU CANNOT READ ANYTHING !
IDIOTS

24 March 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

I am having troubles recovering my email... a problem that you could fix in hours is taking them weeks to solve... just terrible I wont probably get my account back even after being a user for 10 years....

19 March 2026
Unprompted review
Rated 1 out of 5 stars

garbage

garbage, impossible to log into your email if you lost your phone number, and even when u try to use your recovery email, they wont let you access that account either unless you use same phone number that you dont have anymore, the level of iq in western countries is so extremely low to even come up with this log in system. wont be using yahoo mail anymore i guess, since u wont allow me to log in anymore.

21 March 2026
Unprompted review

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