Fairly nervous about making such a large purchase on line, but I can honestly say that I've never been happier. Their customer service is outstanding, with a real person answering all my daft question... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From not knowing what to do from the outset we were carefully advised and led through the process by people that cared about us. If that was hand holding Xupes did it completely. Advice was offered an... See more
Company replied
Such a joy purchasing my dream bag from Xupes. A personal and faultless service, thank you Lizzie your thoughtful emails were very much appreciated. The bag looks unworn, she’s so beautiful. She... See more
Company replied
I love this Company, they have the best quality second hand goods. Their attention to detail is what sets them apart, it feels like when you receive your purchase, it’s the same experience as going... See more
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Company details
About Xupes
Written by the company
Xupes Promise
Shop confidently.
We understand that purchasing luxury pre-loved items online can be daunting. Our entire business is based on trust and integrity so when shopping with us, you can be assured that every single item in our collection has passed a rigorous quality and authentication process, conducted by our team of in-house experts. Every purchase is backed by our Xupes Promise which includes our industry leading 30-day return policy and a money-back authenticity guarantee so you can shop our hand-picked collection with confidence.
Contact info
The Victorian Barn , CM23 1JG, Bishop's Stortford, United Kingdom
- 01279704142
- info@xupes.com
- www.xupes.com
Lizzie was absolutely marvelous when…
Lizzie was absolutely marvelous when helping me with my purchase from Xupes. It was a special purchase for me and she was so helpful with every aspect. Will definitely be purchasing from them again.
11 April 2024
Unprompted review
Reply from Xupes
Dear Andrea,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie and team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
My Chanel bag is perfect better than…
My Chanel bag is perfect better than described or shown in the pictures.
I relied on Fiona's expertise and OMG she was spot on.
There was a problem with delivery Royal Mail messed up but Reece stepped in and went above and beyond.
3 April 2024
Reply from Xupes
Dear Valued Client,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona and team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Amazing Service
I had an incredible experience, Lizzie was amazing throughout the whole process! So happy with my item! 😊 Thankyou 🙏
6 April 2024
Unprompted review
Reply from Xupes
Dear Valued Client,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie and the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Brilliant service !
I have never dealt with any other pre-owned company that is so professional, so helpful and simply the best. Lizzie in particular was absolutely amazing, nothing was too much trouble for her, she was extremely patient with every request,issue and favour I asked her! I cannot recommend Xupes enough and their product quality is second to none. I have purchased twice from them now and both items I received were like new! I will definitely come back and purchase alot more for future no doubt ! Their customer service alone is enough for you to revisit , they are a fabulous team ! Keep it up girls !
5 April 2024
Unprompted review
Reply from Xupes
Dear Najwa,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie and the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Waiting for a Response
This is my second time purchasing vintage from Xupes. Great service up until I made the purchase. However, after my purchase my questions have gone unanswered. Quite disappointed as I'd like to continue to use Xupes in the future.
28 March 2024
Unprompted review
Reply from Xupes
Dear Dina,
Thank you for taking the time to share your experience with Xupes. Your feedback is incredibly important to us, and I want to personally address your concerns here.
Firstly, please accept our sincere apologies for the delay in responding to your queries after your recent purchase. We always strive to deliver exceptional service from start to finish, and I regret that we did not meet this standard in your case.
I would like to explain that the delay was due in part to your dedicated consultant you attempted to WhatsApp being on annual leave. Additionally, our office was closed for the Easter public holiday here in the UK, which unfortunately contributed to our slower response time. I have sent you an email earlier this week as soon as our office reopened which I hope you found beneficial and have since followed up.
Your continued trust in us is vital, and we are committed to regaining your confidence in our brand. We look forward to the opportunity to demonstrate our high standards of service in your future interactions with Xupes.
Thank you once again for your feedback, and please feel free to reach out directly should you have any further questions or concerns.
Warm regards,
Reece Morgan
Director
Xupes
Another brilliant Xupes experience
I’ve bought and sold with Xupes and every interaction has been incredibly positive.
Most recently I purchased one of my holy grail bags and it was absolutely faultless from start to finish. Their sales team (shout out to Lizzie for all of her help) was brilliant and was able to answer all of my questions. The item was exactly as described (if not better) and I’m looking forward to using it this weekend!
25 March 2024
Unprompted review
Reply from Xupes
Dear Hazel,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie and the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent item and even better service
I wasn’t sure about whether or not to make the purchase so I visited the head office to see the bag rather than buying online. I made an appointment for the same day and was met by Lizzie. The bag was great but the in store service was amazing, she was very knowledgeable about the bag, showed me multiple products and just it was all round a brilliant service. Highly recommend, and I’ll definitely be back!
16 March 2024
Unprompted review
Reply from Xupes
Dear Lisa,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie and the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Reply from Xupes
Dear Carolyn,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Was an absolute pleasure to visit and…
Was an absolute pleasure to visit and worth the trip. The experience was better than visiting some designer shops. Lizzie was brilliant and so helpful. Would recommend.
19 February 2024
Unprompted review
Reply from Xupes
Dear Maria,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to LIzzie and the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
First purchase from Xupes and excellent…
First purchase from Xupes and excellent from start to finish. I ordered my ring yesterday morning and double checked that the courier would be Royal Mail as I noticed they also use DHL and unfortunately we have had a few problems with that courier in the past. The ring is an anniversary gift from my husband - fifty years! - I’ve always wanted a trinity ring and I honestly think the older or ‘vintage’ ones are superior to the latest models. This is the ‘les must de Cartier’ version. It is beautiful and fits perfectly.
I spoke with both Lizzie and Fiona - both lovely ladies and very helpful. This purchase is particularly important because my wonderful husband has sadly developed Alzheimer’s so I’m not sure how many more anniversaries we might have together.
I can highly recommend this company for those ‘special’ purchases. Thank you.
15 February 2024
Unprompted review
Reply from Xupes
Dear Antoinette,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie, Fiona and the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Great item but enhanced by the sublime packaging and attention to detail - exceptional.
Great item, well described and a very competitive price. I bought it in a very easy check out system. So far so good but then it started to become exceptional
Confirmation details sent along with tracking message, as I was in Ireland I did not expect anything before next week - but it arrived ahead of time in a very secure package.
I gave the box to my wife to open and inside the box was a smaller box beautifully wrapped and she opened this and found the Louis Vuitton box and her present inside. She loved it and asked me which store I had purchased it from and I told her and she said that this was the best presented gift she had ever received. Better than if it had arrived from Louis Vuitton directly. Thank you for adding real value to my present, I will be back again soon.
7 February 2024
Reply from Xupes
Dear Charles,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
The very best experience purchasing…
The very best experience purchasing Hermes. Beautifully packed, sent next day and perfect condition with a great deal. Will definitely buy again and highly recommended. Thank you am over the moon with my bag.
25 January 2024
Unprompted review
Reply from Xupes
Dear Danielle,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Fantastic experience from my first purchase from Xupes
Fantastic experience from my first enquiry to purchasing my lovely piece from Xupes. Fiona was amazing! I love my wonderful purchase. Thank you!
24 January 2024
Unprompted review
Reply from Xupes
Dear Shenaz,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona and the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Love the earrings
Love the earrings.
Look brand new.
And very helpful from Lizzie.
Thank you so much
17 December 2023
Unprompted review
Reply from Xupes
Dear Iris,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Fabulous service from start to finish
We recently had our first experience with Xupes to purchase a vintage Chanel handbag. Our sales consultant, Lizzie, was extremely helpful from booking the appointment to helping us choose a bag of high quality. At no point did we feel any sales pressure and really appreciated her experience and knowledge.
Highly recommend.
19 December 2023
Unprompted review
Reply from Xupes
Dear Susan,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
WONDERFUL EXPERIENCE - HIGHLY RECOMMENDED
FIRST TIME CUSTOMER- JUST RECEIVED MY LOVLEY LV BAG. DESCRIPTION EXTREMELY ACCURATE AND WONDERFULLY PACKAGED. I WILL DEFINITELY BE A REPEAT CUSTOMER. HIGHLY RECOMMENDED
18 December 2023
Reply from Xupes
Dear Audrey,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent quality and customer service
Excellent customer service, kept me informed during the whole process. This is my third purchase with Xupes and I have always found the team to be friendly, responsive and helpful. The quality of the bags and their service is always excellent. Thank you!
16 December 2023
Unprompted review
Reply from Xupes
Dear Jennifer,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Satisfied and happy
I must say I am one satisfied and happy customer.My first purchase handbag is a beauty.Lizzie was very helpful and answered my query .Efficient service🤩 .Xupes,highly recommended.
23 November 2023
Reply from Xupes
Hello,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
I was really pleased with my shopping…
I was really pleased with my shopping experience. Thank you
7 November 2023
Reply from Xupes
Dear Maia,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Great quality pre-owned jewellery
Great website with clear pictures and accurate descriptions of fabulous jewellery. It was easy to register and complete the purchase of my chosen item. Delivery was very quick and secure in a well packaged and "anonymous" box. I'm very happy with my purchase.
26 November 2023
Reply from Xupes
Dear Wieslaw,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
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