Wynsors Reviews 1,989

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to assist with purchases, locate specific items, and offer valuable advice without pressure. People also appreciate the wide selection of products, including well-known brands, available at excellent and affordable prices, making it easy to find what they need. The overall service is frequently described as first-class, efficient, and pleasant, contributing to a positive shopping experience in well-maintained stores. However, some customers also noted issues with product quality, reporting instances of shoes falling apart after minimal wear or being faulty upon purchase. A few other people also felt that sizing could be inconsistent, leading to returns, and some were dissatisfied with the company's handling of these issues, including policies regarding faulty goods and returns.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being very helpful,... See more

Product

Customers generally express satisfaction with the product selection and quality. Many reviewers appreciate... See more

Retail

Consumers generally express satisfaction with their retail experiences. Many reviewers highlight the helpful... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the friendly, helpful, and... See more

Price

Users describe positive interactions with price, consistently finding items to be well-priced and offering... See more

Based on these reviews

Rated 5 out of 5 stars

The Lady was so helpful and quickly brought the pair to buy. Although these were not quite what we wanted, she checked with our requirements and suggested an alternative and quickly brought the next p... See more

Rated 5 out of 5 stars

Wynsors have a great selection of footware. I went in specifically for a pair of Skechers, and found a fantastic pair of green trainers in my price range. An assistant greeted me as I walked in, event... See more

Rated 5 out of 5 stars

Nothing too much trouble for the staff, smiling, knowledgeable and helpful. Went in to buy a pair of light walking boots after failing to find anything suitable in Go Outdoors, Decathlon and Sports Di... See more

Rated 5 out of 5 stars

Have just purchased a pair of work-boots from Grimsby store,same style I've used for at least 6 years.The price on these has remained almost the same in all that time,the boots excellent quality but o... See more


Company details

  1. Shoe Store

Written by the company

Buy discount womens shoes, men's shoes, children's shoes and trainers online at Wynsors. We also have a wide range of slippers and boots so take a look now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 76% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

The customer service iawful

The customer service is worse the useless. I bought two shoes 1 slip on & one pair of shoes. They sent two sets. I was told to. Take it to a evri point. I couldn't I was ill. So I offered to buy the extra shoes nothing. I was honest enough to tell them they'd sent 2 sets instead of one. I haven't heard anything from them. I am extremely retisent to deal with them again. The way I've been treat is outrageous. & dissapointing the shoes are still in a wynsor bag. I have replied to wynsors only to be accused of being dishonest. I am retisent to reply. This has gone on too long. I was honest now I seem to be being hounded by wynsors

17 January 2026
Unprompted review
Wynsors logo

Reply from Wynsors

Hi

We are sorry to hear you are not happy with the customer service you have received. Please can you contact our helpdesk team on - customer.services@wynsors.com to enable us to assist you further.

Kind Regards
Wynsors Helpdesk

Rated 2 out of 5 stars

So disappointed with this company

So disappointed with this company. I ordered some Adidas trainers for my son for Christmas. I get him a pair every Christmas.

He wore them for about 10 minutes and they pinched and rubbed his heels so he had to return home and change. He had thought they were tight due to newness.

I returned these for quality control and they were found to be the incorrect size. So rather than offering to refund or replace I was told that as they had been worn (for at the most 10 mins) they could not offer a refund and I had to organise for the to be collected for return!

I actually asked if they were kidding. They had sold faulty goods, they wouldn't replace them and had the audacity to tell me I had to arrange and pay for the collection and return! What a cheek and terrible customer service.

I received a reply saying as a gesture of goodwill they would refund me.

Am I wrong to have expected to have been refunded or a replacement made? They had sold me faulty goods for which I am sure I am entitled to a refund, but make it sound like they are doing me a BIG favour and making a goodwill gesture.

I will not be using them again and you have lost a regular customer.

18 February 2026
Unprompted review
Wynsors logo

Reply from Wynsors

Hi Hazel

We are sorry to hear you were not happy with the item you purchased from our company in September 2025.
All goods should be tried on indoors to ensure the item is the correct fit, at this point we would expect a customer to return the item unworn and in the original packaging if the item is not suitable. Customers must ensure the goods are the correct fit before wearing the goods outdoors. On this occasion this has not happened. A full refund has been issued for the order.

Kind Regards
Wynsors Helpdesk

Rated 5 out of 5 stars

Best service in Newcastle.

Brilliant Service.The staff go above and beyond every time we go in .My husband has great problems with shoes and as his foot has been broken. Nothing is to much trouble for them. We have shopped there since the opened in Swalwall.

14 February 2026
Unprompted review

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