The Lady was so helpful and quickly brought the pair to buy. Although these were not quite what we wanted, she checked with our requirements and suggested an alternative and quickly brought the next p... See more
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Buy discount womens shoes, men's shoes, children's shoes and trainers online at Wynsors. We also have a wide range of slippers and boots so take a look now!
Contact info
Newchurch Road, OL13 0BL, Bacup, United Kingdom
- 01706 871910
- customer.services@wynsors.com
- www.wynsors.com
Replied to 76% of negative reviews
Typically replies within 48 hours
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Staff in staff shop where very good and…
Staff in shop where very good and didn’t rush us
The customer service iawful
The customer service is worse the useless. I bought two shoes 1 slip on & one pair of shoes. They sent two sets. I was told to. Take it to a evri point. I couldn't I was ill. So I offered to buy the extra shoes nothing. I was honest enough to tell them they'd sent 2 sets instead of one. I haven't heard anything from them. I am extremely retisent to deal with them again. The way I've been treat is outrageous. & dissapointing the shoes are still in a wynsor bag. I have replied to wynsors only to be accused of being dishonest. I am retisent to reply. This has gone on too long. I was honest now I seem to be being hounded by wynsors

Reply from Wynsors
No hassle decent sales guy very well…
No hassle decent sales guy very well presented and got what I needed
Joanne is always so welcoming and I…
Joanne is always so welcoming and I love coming into store the staff are always really helpful.
First class service from staff member…
First class service from staff member very nice and helpful
Staff were very friendly and shoesnothing…
Staff were very friendly and nothing was too much trouble.
lovely staff at the barnsley store…
lovely staff at the barnsley store today polite and helpful great customer service. went to pick up an item I'd reserved lovely helpful staff 😊
Ladies working today where very…
Ladies working today where very considerate & friendly service .
The staff was very helpful nothing was…
The staff was very helpful nothing was to much trouble all very friendly credit to them 😊😊
So disappointed with this company
So disappointed with this company. I ordered some Adidas trainers for my son for Christmas. I get him a pair every Christmas.
He wore them for about 10 minutes and they pinched and rubbed his heels so he had to return home and change. He had thought they were tight due to newness.
I returned these for quality control and they were found to be the incorrect size. So rather than offering to refund or replace I was told that as they had been worn (for at the most 10 mins) they could not offer a refund and I had to organise for the to be collected for return!
I actually asked if they were kidding. They had sold faulty goods, they wouldn't replace them and had the audacity to tell me I had to arrange and pay for the collection and return! What a cheek and terrible customer service.
I received a reply saying as a gesture of goodwill they would refund me.
Am I wrong to have expected to have been refunded or a replacement made? They had sold me faulty goods for which I am sure I am entitled to a refund, but make it sound like they are doing me a BIG favour and making a goodwill gesture.
I will not be using them again and you have lost a regular customer.

Reply from Wynsors
Best service in Newcastle.
Brilliant Service.The staff go above and beyond every time we go in .My husband has great problems with shoes and as his foot has been broken. Nothing is to much trouble for them. We have shopped there since the opened in Swalwall.
Tracey was brilliant
Helpful with us not knowing what work shoes to get great communication and service and thanks for your help
lovely shop assistant helped me pick…
lovely shop assistant helped me pick some shoes for funeral.
Good value for money & lovely staff
Visited the Macclesfield store to buy a pair of wellies. The female assistants were very helpful and engaging and my purchase was good value. A positive experience.
Very pleasant people and really helpful…
Very pleasant people and really helpful good quality shoes
We visited the Dalton shop
We visited the Dalton shop. It was lovely clean shop, had plenty of space & seating to sit & try on the shoes etc... the staff were polite & helpful.
Good range of footwear ,nice relaxed…
Good range of footwear ,nice relaxed atmosphere and very helpful, polite and happy staff,
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