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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like phone cases and laptop skins are durable, fit perfectly, and feature impressive print quality with vibrant colors. Many consumers highlight the fast delivery and excellent service, appreciating the ease of the ordering process and the helpful technical support. People frequently mention that the products exceed their expectations and are a great value. However, some customers also noted issues with their orders, such as incorrect items being delivered or promotional items not arriving. A few people experienced difficulties with the material of some products, finding it too thin or hard to apply. There were also occasional reports of slow delivery and, in rare instances, products arriving in poor condition or not as advertised regarding features like wireless charging compatibility.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the perfect fit, vibrant... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent print quality,... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the fast and quick delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent service,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the simple ordering process, quick... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing company, delivery is fast and I wouldnt buy a case from anywhere else. They do the job protecting your phone and they also look AMAZING! Ever since getting my new case I have had nothing but c... See more

Rated 5 out of 5 stars

The website is easy to use and they have a wide variety of different cases/skins making it accessible for almost every device. My Macbook skin is still doing amazing months later without any scratches... See more

Rated 5 out of 5 stars

The skin turned out better that expected. It was a picture that I had taken myself, but you are never sure if it will become pixilated when made bigger. Perfect, the exact size looks great. Quick with... See more

Rated 5 out of 5 stars

Recently ordered an iPhone pro max case. The finished product is of exceptional quality. The image adaptation software is straightforward to use and delivers results that feel far more premium than th... See more


Company details

  1. Graphic Designer

Information provided by various external sources

Producers of high quality personalised gifts including phone cases, laptop skins, iPad cases, photo cushions and hundreds more fantastic products. Use your own photos and text to create your design, it's easy and great fun.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Nice product, but with issues

First things first, I got a skin for an iPhone 15 Pro that fit beautifully. The quality looks great, it was delivered reasonably on time, I got compliments about it, honestly good value - the works.

The problem came a couple of weeks into having this - last night. I went to a concert I was very excited about and when I got home, most of the few videos I took had terrible sound (completely muffled). I thought it was my hands blocking the microphone, the case (which was also new) but upon close inspection I realised this only happened when I had zoomed in, so I tested at home, without the case, and not moving my hands. Indeed, zoomed out=sounds perfect, zoomed in=sounds like underwater.

I was ready to take the phone to be checked, as it's under guarantee, so I removed the wrap and then thought... shall I try? And like magic, the sound is perfect now when filming with or without zoom.

I can imagine the piece that comes cut out for the camera (it does not visually block any of the sensors or lenses) probably interferes with something. I can't know and surely, the rest of the skin is fine, but I contacted customer services explaining the situation and suggesting, not necessarily to get money back (it's peanuts) but to make sure some instructions are added (it comes with none) or a warning about the possible issues. The response was that they've never had a problem and I can return it for a refund.

Anyway, the wrap is in the bin (can't be bothered to either buy a stamp to post back or stick back the large bit) - and since it does not seem likely they will add more clarity on the website, I believe it's best to add a note so you're careful about how to use the skin.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

great skins at a great price

was looking for a new MacBook skin with a personalised photo, and after searching the usual suspects I came across this site... I read the reviews and those with the price I was set... the website was easy to follow and after a few days my order arrived and I was really chuffed with quality of product.... one slight issue was not having an application tool to help smooth out air bubbles, but after a second small lift and a damp rag it went on great and looks amazing

1 June 2024
Unprompted review
Rated 3 out of 5 stars

Insufficient packaging - water damage

The order arrived but was water damaged. I can appreciate not using plastic packaging for environmental reasons but the cardboard tube did not protect my MacBook skin and despite drying it out, the skin did not stick on properly and had to be binned. The image I uploaded was also very high res, but the printed image looked fuzzy. The apple logo cut out also ripped upon removing the cut out area. Customer service resolved the problem by offering me a replacement or a refund. Due to the reduction in image quality I went for a refund, but I have upgraded to three stars because CS were very good about it.

8 June 2024
Unprompted review
Wrappz logo

Reply from Wrappz

I am very sorry to hear that your skin arrived damaged, if you contact our customer support department they are always happy to help and would arrange a replacement.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, speedy delivery, simple to order, great value for money and high quality product. Would highly recommend.

6 May 2024
Unprompted review
Rated 3 out of 5 stars

Ok but quality a little disappointing

Ordered and delivery was in 5 days which is ok. The quality of the product was not what I’d expect to pay £18 for. Granted the issue with the photo may have been pixels although it was saved as DPI 300. The case itself isn’t very protective though.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Once again first class

I have ordered many phone cases for IPhone from Wrappz over several years and have always been delighted with the product. Website easy to use, customer service second to none and the end result is first class.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Just received my clear soft silicone case for my Samsung Galaxy S10 5g. This is the second time I have purchased a Wrappz product. The quality is brilliant as always & fits my phone perfectly. Loved that I could use my own design which I customised. Would use this company again & will definitely recommend to all.

22 April 2024
Unprompted review
Rated 4 out of 5 stars

Good company

Service is good, and the quality of the case is good too.
The only thing is that considering I designed it myself, the print wasn't as good as I expected. But it's a bit of a complicated design, so I guess that's on me. I had a problem with my case too and they sent a replacement one. So I would definitely recommend this company, they seem pretty on it if you have any problems.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company, cases are amazing they are very sturdy and hasn't scratched and keeps my phone well protected.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Bought a phone case from FP and it was terrible. I remembered that I used Wrappz for my last phone and used them again. The case is far superior and the print quality in so much better. Excellent case, just a little slow on the production and delivery.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Quality Cases

Amazing quality cases, always printed perfectly and vibrantly! Quick and easy to order and will definitely be ordering again 😊 Thank you Wrappz!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Up to my standards! Thank you!

The company who has made all my wraps before no longer makes those that fit my older iPhone. I have a clear backed case which finally needed to be replaced and I wanted something new to enjoy. I searched and searched and finally found this company! I am so grateful they have what I need and despite my being in the US it came quickly. The quality is up to my standards - it’s thin but substantial enough. I was even able to place it over my old skin with no adherence or thickness issues. I chose for them to print a copy of a centuries old oil painting I wished I’d had the money to purchase (haha) yet now I can enjoy it every day! The reproduction is crisp. I will definitely do business with them again and suggest this company to others.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Fits my laptop perfectly and totally transforms it. Delivered on time. Highly recommended.

2 April 2024
Unprompted review

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