WORX Tools Reviews 

I bought a WORX SoniCrafter Model WX671.4 approx 8-10 years ago, Can't seem to buy the WA2109 sanding pads (vented) anywhere, Argos,Amazon,Saxton Blades,Worx ???
Because Worx has newer models of the Sonicrafter with different fixing (WX Range) they can't even tell me if they will fit each other, When i ask questions about WX671 they take you to a WX686 model for sale which has different fixing, Useless and will never buy Worx again, To think of the people i have told to get themselves a worx sonicrafter i now feel i have let them down, Their web site makes it hard for people to ask Worx a question or it puts you back to Amazon or Argos, Thanks Mike

Don't buy Worx mowers! It’s the worst device I’ve ever bought.
It broke down before the warranty period expired, and the company only procrastinated without intending to fix the problem.
Their service company LetMeRepair GmbH returned my mower back in much worse condition than before. Total disaster. I spent many months in conversation without success.

I bought this mower because its supposed to cut to a
depth between 20mm - 70mm....
But it Doesn't,
On the lowest setting, I put a straight Edge diagonally across the wheels, then measured to the blade it was 35mm....
So I phoned the helpline numerous times, to see if there was some other way of adjustment....
But they were Very Unhelpful, and never even bothered to return any of my calls, or come up with an answer to this problem.....
So if your looking for bad customer service and a Mower that only does a LONG CUT OF 35MM...Maybe try this one....

Tried to buy chainsaw for 6 weeks. One never made it, 2nd one was delayed twice. Ordered a greenworks, had it in 5 days. Customer service with worx is as poor as it gets. Incredibly unqualified people.

They sent me a non-functional $400 lawnmower (unable to turn on). After I tried to get a replacement they sent me another non-functional lawnmower (stops running while mowing every few feet). When I asked for a refund they said it would be 'pro-rated based on time of purchase.' It has now been a week of back and forth and they still have not told me what the refund amount will be. My Amazon review about this was rejected and they deleted my comment on their Facebook, so if you're wondering why you don't normally see bad reviews of this company, that's why!

Sent drill back under warranty 2 months ago not had updates discussing customer service would not buy anything else from them

I purchased a WORX Sander (WX 642) When I tried to use it for the first time the supplied sanding sheets fell apart, they had the consistency of blotting paper and could easily be pulled apart - useless. I contacted WORX help desk who were totally disinterested and told me to return the sander to where I had purchased it. They didn't want to know about the issue and were happy for me to have to go to the trouble of packaging it up and sending back to Amazon, rather than a). discuss the issue - are all their sanding sheets faulty ?) b). Consider sending some replacement sanding sheets. I am disgusted with WORX and won't be purchasing from them again

I had a fault appear after almost three years of great performance and the customer service I received was fantastic.

They were fantastic throughout the process and replaced the faulty part free of charge.

I have had Worx tools for a long time, I have tried previous brands but they are heavy and hard to use all day. I love the power to weight of the Worx products, they are always up to the task, they have never let me down, the drills and reliable and strong and take all the abuse I throw at them. My favourite tool is the plunge saw, it cuts through OSB board like but it save hours of work, its simply genius. Well done Worx keep it up, you've neve let me down.

Lawnmower broke after a few months. Was supposed to have a 12 month warranty. Tried 5 times to get support and they would simply not respond

I recived my worx slammer combi drill and i love it. I compered it to my dewalt dcd778 combie drill andit wipedthefloor with it. I would highly recomend thier tools to anyone and i will continue to buy them thankyou worx.

Worx Tools customer service took on my complaint about the Bauker 30cc 4-in-1 Petrol Multi Tool (SBC30) I bought from Toolstation for £149.98. The original purchase stopped working after the first use, this was then replaced by Toolstation in 2019 (no receipt for the replacement was issued.) The replacement worked OK for just over a year but, when using it in autumn 2020, it developed a dangerous fault whereby the motor (and therefore hedge blades) kept running and could not be overridden with the ON/OFF switch. Luckily my toddler wasn't home and I was able to leave it propped safely and watch it closely until the fuel ran out. Because the original purchase was more than 2 years ago, I've been told repeatedly that this hazardous product is out of warranty and they will not take responsibility for it.
My advice, save your money!

I have purchased a Worx cordless mower with a 3 year warranty, yippee. First problem, registering it for the warranty which is not straightforward. Having filled out the lengthy form and submitted it, the web page then takes me to a page telling me “there are advantages to registering”. I thought I had done that but I did it again and submitted it again. The web page then returns me to the same page again. At this point I thought right I will contact Worx, this is where I find I cannot email them and the phone number which is on the UK customer support, is a very obscure number which I don’t recognise, it could be a far distant expensive call charge or a premium expensive call charge. It appears that if a fault develops in the warranty period (assuming you have managed to register your machine of course) you have to risk calling this risky number, very, very user unfriendly. Looks like I have bought a machine with zero warranty not 3 years

I had two Rockwell 12V drills that had lifetime battery replacement. Apparently they are no longer available.
I was just expecting to have to buy new drills. But
Worx apparently has bought Rockwell or was a parent company or something. They sent me new drills and if they last 1/2 as long and the Rockwell I will be super happy. Great customer service compared to what is out there for other companies.

I can not assess the customers service because my Worx mower has worked perfectly and reliably. It is powerful and mows my 70 square metre lawn twice between charges. It seems well made and is also light and easy to handle, definitely one of the best battery operated items I have bought

Last week we purchases a Worx 400W XL circle saw. It looked very nice, but when I started to use it for the renovation of my stairs, it showed to be a disaster. It was not possible to make a straight cut an I even spoiled a overlay for my stairs. I got my money back and went for the Bosch version. What a difference. Leave the Worx in the shop and get yourself a Bosch!

I was wrong about being contacted in 32 days about my warranty question. The WG 512 didn't even last 30 days. On the second use, the motor started to slow down, there was a burning smell and sparks started flying out of theotor housing. I would have expected it to last longer.. How do I get customer to respond. I bought a Worx Trivac WG 512. The box and advertising claim a 3 year warranty. But what is misleading and buried in the fine print is that it's only three years if you register your product within 30 days. When you try to register online, it rejects it because it's missing the serial number. I emailed customer service to ask for assistance as to the location of this number and they still haven't gotten back to me. Guess they'll return my email on day 32, if ever.

Bought cordless hedge trimmer from Lidl with 3 year warranty provided by Worx Tools. Developed a charging problem, Worx were completely unhelpful- do not answer telephone or deal with e-mails. Appears they just do not want to honour the warranty.
They should appreciate the frustration of being ignored and having an item that doesn’t work.
Never again will I spend my money on a product handled by them. AVOID.

Don’t listen to these bad reviews I suspect they were people expecting too much or expecting the tools to do something they weren’t designed for I truly suspect they havent tried hard as what they are saying is wrong. Also you buy something in the US and expect it to work in the UK and you give a bad review for that sorry but everyone know the power demands are completly miles apart. Do your research for anything you buy it is not hard.

i have all my tools from Worx I have a drill driver, plunge cutter, sonicrafter and a screwdriver Worx is a great DIY tool specialist and make some great tools my drill driver is 8 years old it’s built a 18 foot by 9 foot workshop, a 9ft by 6 ft deck and many other things it’s never once gone wrong I bought a plunge cutter and it stopped working it was replaced by the place I bought it Homebase who replaced it under the Worx warranty

So please make your own discoveries and don’t rule out Worx they make some great stuff

After reading the reviews on here I was rather shocked at how many people disrespect a supplier without contacting them first. I have been in a Worx group and even bought some tools some are worth the money others are not. My overall experience with the customer service is one I would highly recommend. You buy and item it goes faulty everything does in time but you get a good warranty with the item same as any other company.
I have been with Worx group on facebook quite a long time and have bought tools. Some are heavy duty others are not but they are value for money. Tools break down but they get a good warranty and the issue is resolved very quickly. People you talk to either Customer Services or if you are in a Worx group it could be one of the admin who help make sure you are kept satisfied by there service.
I have not bought any battery shared Worx tools but have talked to others that have and they all seem very pleased with the quality and durability of the battery or the bare body which ever they purchase.
I have read other reviews that do not give any company a chance they just had to drag the company down without actually experiencing the product and the people who work for the company without actually giving them a chance.