I didn't even sign up because of terrible , RUDE customer service . I had to call because the pages were locked in to payment only trying to force me to pay over $440 for a 1 yr membership that I coul... See more
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DO NOT USE! They offer a one month free trial but require credit card detials and then charge you even after the subscription is cancelled. Confirmed cancellation via their web portal and aske... See more
Company replied
Their website is legitimate & you can see past sale prices on art with descriptions just as advertised, but their 7 day or 7 views being free isn't real. As soon as you pay for the subscription they c... See more
Company replied
Worthpoint, after their new version of the app rolled out, is basically worthless. The new app is horrible. Doesn't work with biometrics, login doesn't work right half the time, which leads to Worthpo... See more
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Company details
Written by the company
WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?
Contact info
5 Concourse Pkwy, 30328, Atlanta, United States
- 877-481-5750
- support@worthpoint.com
- www.worthpoint.com
2.4
Poor
413 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed
Very disappointed. I just renewed my subscription today 5/27. I haven't used this site for several years. I started to research the item; it wasn't a resource. It's another selling site like I have with Ebay and Market Place. Just comparing what an item costs on Ebay etc.
I did contact them immediately with my disapproval. Waiting for a response.
27 May 2024
Unprompted review
Reply from Worthpoint
Hi Terry,
We weren't able to find an email in our system associated with your name. If you'll be so kind and provide some details of your account for us, we'll be happy to assist via email and also here on TrustPilot as well.
Thanks,
WorthPoint Team
Support@WorthPoint.com
It’s not a “free 7 day trial” as they…
It’s not a “free 7 day trial” as they advertise. It’s 7 free lookups. Any business that misleads customers is, at best a one star company.
5 May 2024
Unprompted review
Reply from Worthpoint
Hi Linda,
Thanks for leaving us your feedback. Our free trial has always been 7 lookups, or 7 days, whichever comes first. We're always here if you need any assistance with utilizing the site if you need us. Feel free to contact us.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
I did not join
I did not join, but it seems to me that ANY website that insists you join, can't be good. That's like buying something, site unseen and then complaining about it when it arrives because it's a cardboard cutout. Just not worth my time.
1 May 2024
Unprompted review
Reply from Worthpoint
Hello,
Thanks for leaving us your feedback. Our free trial has always been 7 lookups, or 7 days, whichever comes first. We're always here if you need any assistance with utilizing the site if you need us. Feel free to contact us.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
It's not a bad site to use
It's not a bad site to use. It was pretty easy to try out the free trial and then cancel. I didn't need it but for a few items to research. It's pretty standard for most services to have free trials that you need to cancel before charging.
1 April 2024
Unprompted review
Reply from Worthpoint
Thanks for your review! We appreciate your feedback!
Thanks,
WorthPoint Team
Support@WorthPoint.com
Worthpoint is very disappointing
Worthpoint is very disappointing. It seems 99% of their results come from ebay yet they haven't figured out how to report ebay sales results accurately. For example, if an item on ebay allows "best offers", Worthpoint doesn't show you the accepted offer. Instead they show you the price the item was originally listed at. So you never know if the price Worthpoint shows you is the actual sell price or if the sell price is actually much lower. They also don't get all the pictures from ebay (or they don't use them all). Most Worthpoint listings have just one or two pictures, but most ebay listings have more than that. This makes it very hard to draw any conclusions from the sale price because you can't see all the pictures needed to determine the condition of the item or see everything that may have been included in the lot. I've tried to discuss this with Worthpoint and it was pointless. Their staff seemed disinterested and acted like they didn't see the problem. It seems they take very lightly the sole point of their existence. They charge way too much for the quality of product they're putting out.
13 April 2024
Unprompted review
Reply from Worthpoint
Hello, Thank you for your feedback.
We definitely want to make sure Worthpoint is a valuable tool for you. Here's what we can do:
Best Offer Accuracy: You're absolutely right, seeing the final accepted offer price is crucial. We're always working on improving our data sources, and your feedback is a big help! We'll pass this on to the team to see if there are ways to incorporate best offer details.
Image Inclusion: Having all the available pictures is key for proper evaluation. We'll look into why some eBay images might be missing and see if we can improve image inclusion within Worthpoint.
Support Experience: We apologize your previous attempt to discuss this with our staff wasn't helpful. We take user feedback seriously, and we'll be sure to address this with the team to ensure everyone is providing the best possible support.
In the meantime, if you're open to it, we'd love to chat more about your specific concerns.
Perhaps there are some alternative ways to use Worthpoint that might still be helpful for you. Feel free to shoot us an email at support@WorthPoint.com.
Double billed me for 10 months and…
Double billed me for 10 months and wouldn't refund me the $270 I overpaid. Not a very good database on top of it. STAY AWAY!!
Now commenting on their message below. They know they messed and while they have refunded about $70, they still owe me $200. I spoke to them and tried to resolve this on the phone, and they admitted there was a glitch. They said I had to work it out with PayPal they said I had to work it out with Worthpoint. Months ago when I called I had to start a new account because I no longer had access to my old email address. They do not have the ability to change your email and thus if you change your email address or no longer have access to it, you have to start a new account. Convenient though how they still bill the old account - they know exactly what they are doing! They have my phone number and can call me but they would rather to comment on my feedback and do damage control to the public. All they have to do is call me and make me whole and I stop spreading the word about the reality of this bad app. Any above-board company will refund you on a double bill situation.
25 March 2024
Unprompted review
Reply from Worthpoint
Hello Robert,
We appreciate your feedback, and we are happy to help clear things up. We researched our records and here are our findings:
We found there were two accounts associated with your billing information, and we’ll list the dates and details.
The subscription associated with bcxxxxxxx1000@gmail.com was created via email to our customer care team on 6/29/23. You were able to get a promotional discount as well. A few months later, this subscription was canceled by another customer care representative call on 3/26/24.
While that subscription was set up, we found that another login associated with your information was also in our system under the email address bcxxxxxxx@chexxxxxxxxxxxco.com. This subscription was created on 5/1/19, and was canceled by the system due to an issue with processing payments on 6/14/23. However we found that another monthly subscription was created by this user via an ios application subscription on 6/23/24.
In essence, there were two subscriptions that were created. The one associated with bcxxxxxxx1000@gmail.com was set up per your email request, while the application subscription was set up via the user under the email login bcxxxxxxx@chexxxxxxxxxxxco.com. We understand that there was some confusion, and have provided multiple refunds. In order to prevent future confusion with your accounts, we have suspended the login associated bcxxxxxxx@chexxxxxxxxxxxco.com.
Please feel free to contact us, if you have any further questions, 877-481-5750, M-F 9am-7pm EDT.
Kind Regards,
WorthPoint Customer Care Team
Support@WorthPoint.com
Making money out of nothing
Making money out of nothing, pathetic. They don't provide really any service to the trade community and they asking for money, you can get all this information for free on the ebay seller hub.
21 March 2024
Unprompted review
Reply from Worthpoint
Thanks Gaby for your review. WorthPoint works to bring new data partners on daily to provide the broadest spectrum of pricing, which helps our users infer what their items could possibly be worth.
While we aren't able to see that you've used our system with the information provided, we're always happy to assist our users with any issues or questions that they have. Please feel free to contact us at any time.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
I am trying to cancel my subscription
I am trying to cancel my subscription, the free trial is a scam, you are supposed to get 7 looks at an item. Under subscription there is NO cancellation option. No one is responding to my emails.
22 January 2024
Unprompted review
Reply from Worthpoint
Hi Catherine,
We thank you for your review, and hope we can clear some things up for you. It looks like we received several emails from a "Catherine P" on 1/22/24, 1/23/24, and 1/24/24. Our customer care team replied to the respective emails on 1/23/24 and 1/24/24 reassuring that there was not an active subscription to cancel, and therefore would not be charged.
We're always here to help answer questions if you still have them, or need any assistance.
Thanks,
WorthPoint Team
Support@WorthPoint.com
Some guy in his mom's cellar with a bad…
Some guy in his mom's cellar with a bad attitude and delusions of grandeur. Avoid this little tin pot dictator.
18 January 2023
Unprompted review
Reply from Worthpoint
Hi there,
Thanks for your review. We're happy to help out, but not sure what we can assist with here. WorthPoint is an online price guide, and does not sell any items. We're always here to help clear things up on what we do and services we provide. Feel free to contact us at support@WorthPoint.com.
Thanks,
WorthPoint Team
Bait and Switch
I thought I would try the free trial to see how I would like it. I did not like it. The website allowed me to be uncover 4 different prices, then it would not allow me to view any other prices and said, "This action requires a paying subscription" I thought that is what the free trial was for? Is to allow me to use the service as if I was a paying customer. I get 4 prices and then it wants me to pay during my so-called free trial So, I cancelled my so-called free trial. After I cancelled a status notice pops up and it reads, "You are currently a non-paying account that allows you to search but not view any details." Heck, I did not get any details anyhow but except 4 prices and then requires payment during my free trail. Why call it a free trial? I think the free trial is a way of hoping you will forget you got a pending subscription out there and get nothing for it during the free trail.
14 January 2024
Unprompted review
Reply from Worthpoint
Hello,
We thank you for your time to leave us a review. We’re sorry that you didn’t have a better experience with us. Since we don't have your information to research for this instance, it sounds like you may have tried to set up the subscription to start the free trial, which is 7 lookups or 7 days, whichever comes first.
However, we need to dig a little deeper to help get to the bottom of your issue. Please reach out via email at support@WorthPoint.com, or phone 877.481.5750 and we’ll be glad to get things resolved for you.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Won’t cancel my subscription but keep charging me
I cancelled my subscription but they won’t stop charging me 30$ and won’t respond to emails, save your time and money
20 December 2023
Unprompted review
Reply from Worthpoint
Hi there Timothy, looks like we stopped the attempted payments. You can always reach out to us at support@WorthPoint.com to get quick assistance.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
False security in a price
False security in a price, no guarantee the person got paid, total scam
Stay away from inflated princess for this website
23 November 2023
Unprompted review
Reply from Worthpoint
Thanks for your feedback Scott. While we do indeed depend on our data partners for the sold price information, we know that having a wide array of data sources will help our users infer the worth of their items. Please feel free to contact us if you ever have any questions in the future.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
Horrible how can you offer someting for…
Horrible how can you offer someting for sale with no price I don't need to sign in to a website to find out what the price is
11 October 2023
Unprompted review
Reply from Worthpoint
Hello,
Thanks so much for your review. WorthPoint does not buy or sell any items. WorthPoint is a digital research tool for any kind of collectible, family heirloom, or antique. We help people discover more about what they have and what it’s worth.
We are a subscription service. You are able to find out what an item is potentially worth via a subscription to our platform. WorthPoint’s price guide gives subscribers access to more than 500 million historical prices and over 1.2 billion photographs. This data is aggregated from online marketplaces, including eBay, and from some of the leading auction houses in the country. We have the largest database that covers information as far back as 2006.
Please feel free if you any additional questions on what sort of service WorthPoint provides.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
I was able to talk to a human being…
I was able to talk to a human being when I press 2 for billing and payment. I have been a customer for over a year. They say they sent emails about payment decline which is probably due to a new card, but no emails can be found in any of my boxes. The price increase also is bad, for most of the items can be found on Google for free. They are hurting their customer base by being so expensive, I am glad they said my subscription is canceled!!
2 October 2023
Unprompted review
Reply from Worthpoint
Hi Jay,
We truly appreciate your feedback and membership with us. We're always here if you would like to return ever again in the future.
Thanks,
WorthPoint Team
support@WorthPoint.com
The website images take forever to load…
The website images take forever to load when I use the price guide search. Website has been not working all day today. Apparently because they have no competition so they don't care about their subscribers at all. 2 stars because there is sadly no alternative.
28 September 2023
Unprompted review
Reply from Worthpoint
Hello Taryn,
We thank you for your review, and we're sorry that you have experienced issues with the site. The issue of images loading should now be resolved. If you have any additional questions, please don't hesitate to contact us.
Kind Regards,
WorthPoint Customer Care Team
Support@WorthPoint.com
Inaccurate pricing
Inaccurate pricing. Small inventory to peruse. Hard to cancel free trial.
3 September 2023
Unprompted review
Reply from Worthpoint
Hello Kim.
While we do indeed depend on our data partners for the sold price information, we know that having a wide array of data sources will help our users infer the worth of their items. This is why we work to bring on new partners each month. You can always take a look at our industry partners that are at the bottom of each page on our website.
Our customer care team is always available to assist with issues you have with cancelling as well. Please feel free to contact us if you ever have any questions in the future.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
Could only see 7 prices a month
Could only see 7 prices a month, total waste of money I cancelled and asked for my account to be deleted since there seems to be no way of doing it. Endless spam emails from them as well, despite opting out. Their site is also like a time warp its like something from the stone age. Imagine charging $200 per year and not investing any of that into making your site look like it's from this decade.
29 August 2023
Unprompted review
Reply from Worthpoint
Hi there,
We thank you for your feedback and review. We're sorry that you didn't have a better experience with us. Once a user has completed the free trial, which is 7 lookups, or 7 days, whichever comes first, the lookups are unlimited. You are never forced to only gain access to 7 lookups per month. Please know that your price lookups are absolutely unlimited once your subscription is active.
Additionally, if you do not wish to receive our newsletters, you can always select the "unsubscribe" option to stop the emails. Of course, we're always here to help if you have additional questions, so please feel free to contact us via the information below.
Kind Regards,
WorthPoint Customer Care Team
Support@WorthPoint.com
I opted in for the free trial
I opted in for the free trial, I couldn't see any prices unless I paid in full for the month. Well what's the point of a free trial? I've had nothing but a disappointing experience with these guys, I won't ever let my friends or family even think about utilizing this site. Save contacting me back worthpoint, I am appalled at what I just went through today and nothing more than a true free trial would fix it.
26 August 2023
Unprompted review
Reply from Worthpoint
Hello Lori,
We appreciate your review and your feedback. We’re sorry that you didn't have a better experience with us.
We see that you subscribed to WorthPoint via the email address loxxxxxxx@gmail.com on 8/26/23. The free trial entails 7 lookups or 7 days, whichever comes first. Our records indicate that you were able to look up 7 prices and then canceled the subscription before the trial ended.
We aren’t sure about not being able to view the prices, as we can see per our records the items researched, however we’re happy to go over this with you if you would like. Please feel free to reach us via the information below.
Thanks,
WorhtPoint Team
support@WorthPoint.com
877-481-5750
legitimate, but their free 7x7 is fake
Their website is legitimate & you can see past sale prices on art with descriptions just as advertised, but their 7 day or 7 views being free isn't real. As soon as you pay for the subscription they charge you, which I get b/c your accessing their database, which isn't free. If you want to see past sale prices you must pay for the $47 full access subscription & not the $28 subscription. They wouldn't get bad reviews if they just allowed you to pay a one time fee for the item you want to see.
15 August 2023
Unprompted review
Reply from Worthpoint
Hello Chris,
Thank you for your review. We appreciate your feedback and we would love to help improve your experience.
Our free trial includes 7 lookups or 7 days, whichever comes first. From the sound of it, we aren’t 100% sure if you selected the Price Guide Premium, which is 28.99 monthly, or if you selected M.A.P.S. (Marks, Autographs, Patterns, and Symbols) and Library features. The Marks and Library subscription, which is 27.99, provides strictly research and no pricing. The Price Guide Premium package provides the sales price data.
We’re happy to assist and dig deeper into the case for you, please feel free to contact us at the information below.
Thanks,
WorhtPoint Team
support@WorthPoint.com
Customer Service Absolutely Useless
I inadvertently had two PAID subscriptions going with this company. Since they were due on different dates I didn't pick up on it right away. When I asked for a refund for the unused subscription they said I "abused" the free trial offers and so they weren't going to help me. I don't see anywhere where it states you can't have more than one free trial. I have had TWO paid accounts since December of 2021. Pretty loyal customer and they told me to scram!
Customer Service is a huge part of any online business. There are other sites to look things up. Stay away from Worthpoint if you don't want to be treated like dirt!
This company needs to realise no matter how good their product, their SERVICE is a complete horror story.
1 August 2023
Unprompted review
Reply from Worthpoint
Dear Cathy,
We certainly understand that it can be concerning to find that you had an additional subscription to WorthPoint, and we are here to help clear up any confusion.
After investigating the account information, our records show that on 9/10/21, an account was created with the email address Bxxxxxxxolxxxs@xxxxx.com, and was canceled and refunded per phone call on 6/28/23. Via the recorded call, we discovered an additional account created with the email address csxxxxxxnsxt@xxxxx.com. It was created on 11/27/21. We concluded via the call that the account associated with the email address csxxxxxxnsxt@xxxxx.com would remain active; at your request.
When we received your email on 8/10/23, we canceled the subscription as requested. The account associated with the email address csxxxxxxnsxt@xxxxx.com was provided with a refund on 8/10/23.
We are happy to assist with any additional questions. Please feel free to contact us if you have any further questions, 877-481-5750, M-F 9am-7pm EDT.
Kind Regards,
WorthPoint Customer Care Team
Support@WorthPoint.com
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