Cost Plus World Market Reviews 

Nice store, but their managers need to focus on their job more and keep their politics out of the store. Will shopping at a World Market a few months back, I could clearly hear a couple of Managers loudly trashing LEOs. I was on the opposite side of the store from them, but could hear them as though I was right next to them and they went on for 5mins. It was disgusting thing for them to do while on the floor. I commented to a sales person about it, but they probably all had a good laugh about it after I left.

Ordered a full length mirror. Received the half-sized one. Contacted WM, was told they were out of stock and sent me a return label unprompted and initiated a refund. Asked how much the mirror I received cost, because depending on the price I might keep it instead. They resent the same email. Emailed again, asking the same question. Received the same email. This happened multiple times. Called. Customer service rep. was very rude, uninterested in the story, and unapologetic. Finally agreed I could just be refunded the difference and keep the mirror. Couldn't use the 30% off I'd originally used on the mirror I didn't get since I 'already used the coupon'. So I ended up paying full price for the mirror I didn't order because they couldn't fulfill the order I used the coupon on. Makes sense! At this point, just said ok, hung up, etc.
Then I was waiting for a nearly $500 daybed. Delivery scheduled, delivery company called to tell me the box was damaged but the bed was fine. Called back to tell me actually, the bed is not fine. They'd get a new one and reschedule delivery. 3 weeks later after checking the status regularly, decided to check in since it still said 'waiting for carrier'. They emailed back saying - surprise! - the bed is out of stock. Here's a refund! Obviously at this point I flipped out. Told them I don't want a refund, I want the bed. They emailed me back...about...the mirror. I emailed back asking them to read the email I sent them this time before continuing to waste my time. Now they email me a repeat of the same email from the first time. I tell them they need to find the bed at a store, then, and ship it to me from the store. They finally tell me the bed is out of stock in all the stores - which is hilarious, because I was at my local store about three weeks ago and they had it, so I'm sooo glad they waited until *I* suggested a solution on their behalf, and now it's too late! It's almost as if they could have resolved this on their own weeks ago, if only I had been working for them and instructing them on how to resolve problems! They then tell me they 'called me multiple times today but the phone rang busy' which is factually untrue based on: I had my phone in my hand all day as I spent most of my day EMAILING THEM. My phone did not ring. I have no missed calls, as proven by the call log I sent them a screenshot of. I have no voicemails. And do cell phones even ring busy??? I wasn't even on the phone today! How would it ring busy??

So basically, I ordered furniture over a month ago, and two of the main items I ordered are out of stock and WM does not have a single soul in their office who can read, comprehend, and respond to emails, nor do they know how to actually find a solution to anything besides 'sending a refund'. Do note, on my order status log it STILL shows that the bed is 'awaiting carrier pickup'.

For context, I had an issue with WALMART getting me a mattress once, and they fixed it in literally ONE DAY. For emphasis, *WAL MART*. I also had an issue with Target twice. Both times the issue was resolved with ONE EMAIL. The SAME DAY. I have 15 emails from WM customer care dating back from 3/31 through today, and nothing has been resolved beyond just like...refunding me for what they decided not to send me after I paid for it...which is just legally what they have to do.

Two orders were deemed "lost in transit." That information took one month to get and another month to process a refund.This is the gang that couldn't shoot straight when it comes to online, NEVER order anything from them - you will live to regret it.

Guys, please do not put your money in here. I invested $6000 here and also got 2 other people in. I have since made several withdrawal requests, nothing.
This is a cun company and cunning people of their hard earn money. It is a criminal enterprise that is well calculated. I spoke with their front office staff and warned them that one day, they will die and will be answerable to their deeds. They don't have to believe this, but it will happen. These people make several people cry for their very hard earn money.
Please stay away!!

I only had trouble with this company from ordering cancelling delivery and in the end the package was not delivered and you have to wait 7 days before they start looking for package or refund Money!!!!

I love everything about World Market. My home is World Market on fleek!! More to come...

Stole money! Worst customer service. Egift purchased which doesn't work, even had manager at the store try it and didn't work for her either. Have been back and forth on phone and email... and the only answer they keep sending me is "the gift card is active and has balance". I never asked them if its active, I asked them to send me one that work... still don't have it!

Wonderful products and service. Recently I've been remodeling my home. I have ordered online and it arrived exactly as expected + free shipping and a 10.00 off coupon. And I've gone into the store. Great customer service. So knowledgeable and easy to work with. Helpful.

My experience with an online order has been absurd. It has been 6 business days and the item hasn’t even shipped yet. I have called customer service 3 times and it’s the same story, the order is still being processed. No one can give me any answers as to why there is a delay in shipping. I was promised it would be shipped yesterday and still it has not. Their customer service and eagerness to due the right thing for their customers is by far one of the worst performances I’ve seen and I do a lot of online shopping. I would not recommend anyone to deal with them. Don’t waste time and take your business elsewhere.

Cost Plus World Market has the worst customer service. When the store cant assist they take the easy way out and direct you to the main customer service lines where you have to wait for 45 minutes for them to come on and tell you their system is down. What kind of business are they running here??? Why did they not have a recorded message on their customer service line to let people know their systems are down...any company that values their customer based business would have a brain and be proactive rather than reactive. I hope they go down the toilet like some of these other retailers because they have zero clue on how to have an ounce of customer service. I'm sick of hearing Covid 19 is the continued excuse for the long wait times...its called poor performance by your employees. I WILL NEVER SUPPORT WORLD MARKET EVER AGAIN......BYE!!!

Ordered a canvas print came damaged. They resent 3 times all more damaged than the one before before I finally gave up

I sent a friend a gift- paid partially through a giftcard and the rest on my cc. They said they couldn’t accept and shipped it back. Simple online return right? Well cost plus confirms they received the full return but this is where things go haywire. It took 3 months and a couple of chats to receive the giftcard value back- if I hadn’t checked, that would have never been received. The amount on the credit card was incorrect and lower too. Terrible basic accounting practices and returns. So simple and yet so much missed. I suggest never buying a giftcard there and if you receive one and use it, and end up returning something, monitor your return amounts. Funds just disappear with this company! They just can’t get basic business processes down. They finally refunded the giftcard amount but did it in two batches- one to my original gift recipient and a some to me- seriously no rhyme or reason, it was really frustrating!

I regret ever purchasing from this company. I purchased a daybed, received a schedule delivery date and no one ever showed up. two weeks after the scheduled delivery dated they said they attempted to delivery but was unsuccessful so they returned it back to the warehouse. I called customer service for a refund on a bed I have paid for and they cannotgive me a refund. It has been nearly 2 months and I still do not have my nearly $600 I pay for a day bed. Every time I call I get a different answer this is so ridiculous. I purchased this bed in June.

I ordered outdoor furniture April 9, it was on backorder. Never heard anything, emailed, never any response, called multiple times. No help. Over a month of calling and chatting. No bench, sent the table back. Didn't want the table if I couldn't have the bench. They received my return May 26, it is July 14. Keep calling and chatting. They keep saying it's coming. Maybe one day. Just so you know. That chat feature doesn't work when you are logged in, seems to only be an option when you are not logged in.

It took many months to get the table I ordered, but when it finally arrived, we were happy with it.

If I could give zero stars, I would. I ordered 2 chairs and a table on April 8 and have had nothing but problems since. First the table was out of stock. Next, the chairs were delivered separately; one was delivered at 1am and the other chair was delivered to our neighbor's house the next day. After putting one chair together, we opened the box and found the second chair damaged. No exchange was available so I opted to return both chairs. FedEx was supposed to pick up the chairs and never did. I requested labels and dropped the chairs at FedEx myself. (FedEx called to pick up the chairs 10 days later). The chairs arrived at World Market's warehouse on May 11. It is now June 25 and I have STILL not received a refund. I was first told to wait 15 business days. Then I was told to wait another 3-5 business days. UNREAL. I will NEVER order anything from here again.

Sent 1/2 items and now no response. Company isn’t good

This is honestly the worst company. I could throw up on how much I hate this company. I received my chairs damaged and I have yet not been able to get in touch with customer service. They are the absolute worst company out there.

My $160 dollar chair has a leg that is completely cracked all the way through. I JUST bought this from a world market that is closest to me ( One hour and half one way) . I get home, open the box, and it’s broke. I called my world market I just paid and drove to and the manager mike did not care. He said “ well you can drive back and I’ll give you a refund” like are you going to pay for my gas too mike?

this company is terrible with refunds i bought chairs with them on 3/29/20 threw a company called afterpay the chairs came with no problems but had to return was to small so the nightmare starts sent them back threw fedex waited then called back and they couldnt find one chair after each time you call you wait at least a hour or more then third call they process the refund but when i got it was only half again back on the phone two hour its now 5/25/20 so at this time still saying they couldnt find other chair but issued a full refund its 06/1/20 and now i have to wait 15days to process the other half people dont purchase from afterpay or worldmarket whole these kinda places accountable im not dealing with neither one again service is ridiculous

I bought my items 9 days ago and still haven't received shipping confirmation, which I know means it hasn't been processed or shipped yet. I understand that there's a shipping delay, and I'm fine with that, but there's no way to get in touch with them to even find out what's going on. I'm looking on their website, and I don't see Live Chat offered anywhere, even though they emailed me saying they offer that. Am I missing something? Also, I've been on hold for well over 45 minutes three times now, and still haven't gotten through to them, yet they stated in their email that they've "tripled call capacity at our customer service center." In addition, they may have "added new shipping partners to expedite orders," but this can't possibly be true. Such false advertising!