Absolutely avoid ! Incompetent support staff, massive delays in settlements up to 2 two weeks, inefficient ticket lodging process and B grade client portal. Avoid the headache entirely go with anoth... See more
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See what reviewers are saying
Worldline Global processed funds for an offshore, unregulated online casino (LuckyGem) through Payment.io. These payments went to a random shell company in the UK "Trgr". This breaches various anti A... See more
Company replied
The money arrives like clockwork, exactly on time. We have never had any problems.
Company replied
Customer service is perfect and providing a fast solution, and many ways to contact them too. The merchant portal is clean and user friendly and easy to apply for small loans from Froda although it la... See more
Company replied
Company details
- Payment Service
- Alternative Financial Service
- Card Processing Service
- e-Commerce Service
- Eftpos Equipment Supplier
- Financial Institution
Why choose Worldline
Written by the company
- Worldline offers a wide range of payment products and services that help you grow your business and serve your customer’s needs. With fast, simple and secure payment solutions for any business model, whether online or in-person, Worldline offers everything you need from a single source.
- The following key advantages highlight why Worldline is the ideal payment partner:
- 24/7 hotline in your language
- Latest security and technology standards
- Unique vertical market competence
- Everything from a single source
- The right solution for everyone
- Innovator in payments
- Omnichannel partner of choice
- Payout in local currency
Contact info
1 Place des Degrés, 92059, Paris la Défense Cedex, France
- www.worldline.com
Payment solutions that fit your needs.
3.5
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The money arrives like clockwork
The money arrives like clockwork, exactly on time. We have never had any problems.
14 April 2026
Reply from Worldline Global
Dear Robert,
Thank you very much for your 5-star review and for sharing your positive experience with us.
We are delighted to hear that your payments arrive consistently on time and that everything runs smoothly. Providing reliable and seamless service is exactly what we strive for every day, so your feedback truly means a lot to us.
If there is ever anything we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Worldline Business Team
Absolutely avoid
Absolutely avoid ! Incompetent support staff, massive delays in settlements up to 2 two weeks, inefficient ticket lodging process and B grade client portal.
Avoid the headache entirely go with another merchant service provider as this group are a nightmare! ANZ must be out of their mind to use them exclusively.
13 March 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are sorry to hear about your experience. Please note that this page refers to Worldline and is not connected to ANZ. For concerns related to ANZ, we recommend contacting them directly.
Best regards,
Sarah
Wooooow!
Wooooow. I usually I don't write reviews, but... This is THE worst company I've ever seen. It's been now more then two weeks after the first customer paid me over their platform. I haven't seen a dime yet. Customer service is iritating and usefull. I don't know will I ever see my 1.000 Eur. DO NOT DO YOUR BUSINESS WITH THEM!
UPDATE:
So, I want everyone to know what happened to me with this horrific, horrific company and the horrific people who work there. Today I finally got my money (after 20 days!). And I thought I'd leave a good review even though the situation was surreal - I'm trying to contact them, but they keep passing me from one agent who can't do anything to another agent who can't do anything, and then when I leave a negative review on TrustPilot, they call me to CONTACT THEM AGAIN!? Anyway, I've got my money, so I decided I'll continue working with them because these were probably just random issues and they won't repeat. What a mistake! Today I couldn't charge two clients for my service through their platform. It's about 100 EUR. I call for the thousandth time and get told that they've unilaterally terminated the contract and I can't process transactions through them anymore. Why?? They don't know what to say and no one informed me about it, neither by email nor in ANY other way. How is this possible?! Who's going to compensate me for the 100 EUR I couldn't charge? Not to mention the embarrassment in front of clients! I wouldn't do business with you even if you begged me. SHAME ON YOU. Utter SHAME! If anyone from Worldline wants to investigate this disgrace further, my merchant ID is 108851660 Lenac.
Maybe there's someone responsible in this company?
UPDATE: no, there isn't anyone responsible. So - keep away from them.
2 March 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are very sorry to hear about the delays and the frustration this has caused. We take your concerns seriously and will review the situation to ensure it is addressed appropriately.
Please contact us at sarah@worldline.com
so we can investigate your case promptly and provide a clear resolution.
Best regards
Sarah
No loginoption on mijnkaart.be and it…
No loginoption on mijnkaart.be and it should be there
Reaction to their reaction: blablabla
28 January 2026
Unprompted review
Reply from Worldline Global
Dear Sir/Madam BIM,
Thank you for your feedback.
Worldline is responsible for the secure processing of payment transactions, but we are not a bank and do not manage cardholder online banking platforms or login services. Access to card-related services, such as account details or card management, is provided directly by the issuing bank via its own app or online banking environment.
We therefore recommend contacting your bank or using your bank’s app to access and manage your card and related services.
Kind regards,
The Worldline Team
Very poor service
Very poor service. All agents you have on the phone are most likely remote, therefore you can't hear them well (often you hear noise in the back like kids yelling), but the most annoying part is when you ask for a service, meaning you want to give them more business, and they are not even capable to answer. They tell you to call another department, then this department tells you otherwise, they make it very hard (and long) to subscribe to a service. Looking forward to another payment solutions that provide good service.
13 January 2026
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are sorry to hear about your experience and the frustration this has caused. We have already reached out to you via the Trustpilot function to request your contact details. Please share your contact information with us so we can review your case, and we will get back to you directly.
Best regards,
Sarah
Worldline's investigation is extremely poor
Worldline's investigation is extremely poor. A car rental company debited a deposit and refuses to refund it. Worldline refuses to conduct a thorough investigation and closes the case without any results. Worldline employs "fraud experts" who refuse to investigate!
30 December 2025
Unprompted review
Reply from Worldline Global
Dear Christian,
Thank you for taking the time to share your experience.
We sincerely regret the frustration this situation has caused you and understand how disappointing it must be not to receive the outcome you were hoping for.
Following our previous reply, we reached out via Trustpilot to request additional information that was necessary to continue the investigation. Unfortunately, we did not receive a response within the 3-day timeframe, which means we are unable to pursue the case further at this time.
If you would still like our support or wish to reopen the discussion, we warmly invite you to our website at, https://mijnkaart.be/nl-be/home/how-can-we-help/faq. Our teams will be glad to review your situation and assist you where possible.
Kind regards,
The Worldline Business Team
Customer service is very poor and they…
Customer service is very poor and they lack credibility, especially the employee named Kay. I will not deal with them again.
18 December 2025
Unprompted review
Reply from Worldline Global
Thank you for your feedback. We are sorry to hear about your experience and the concerns you’ve raised regarding our service. Your comments are taken seriously, and we will review the situation to ensure that any issues are addressed appropriately.
Please contact us at sarah@worldline.com
to discuss this matter further.
Best regards
Sarah
Reply from Worldline Global
Hello
Thank you for your feedback. We are very pleased to hear that you are satisfied with our service and support. We look forward to continuing to serve you in 2026.
Best regards
Sarah
Worldline Global processed funds for an offshore casino
Worldline Global processed funds for an offshore, unregulated online casino (LuckyGem) through Payment.io. These payments went to a random shell company in the UK "Trgr". This breaches various anti AML and KYC laws.
I'm sincerely hoping that they process a refund directly to my card before I need to file a dispute with my bank.
2 December 2025
Unprompted review
Reply from Worldline Global
Thank you very much for reaching out and for sharing your concerns with us. From your message, it’s not entirely clear what exactly happened, what role you played in the transaction, or why you believe Worldline should intervene. If you made the payment yourself, your bank remains the correct point of contact for any dispute or refund request. If it was unauthorised, your bank can immediately start a formal investigation on your behalf.
Could you please clarify whether the payment you are referring to was:
an unauthorised transaction that appeared on your card without your consent, or
a payment you initiated yourself to the online platform?
This distinction is very important, as the handling process is completely different in each case. Based on the information provided so far, it is not yet clear what exactly happened or whether Worldline was involved in processing the transaction.
We now have your contact details, and our Customer Service team will reach out to you as soon as possible. In the meantime, we would really appreciate it if you could send a detailed description of what happened to sarah@worldline.com, including any relevant screenshots or card statement information, so that we can better understand and support you.
Best regards,
Sarah
Unreliable Support – Lost Revenue on a Busy Weekend
The company’s customer service and technical support do not live up to the advertised 24/7 availability. In the middle of serving two customers, the first payment went through successfully, but during the second transaction the terminal displayed the message: “Transaction declined – terminal locked, contact product support.”
I was unable to reach anyone through chat, phone, or email. This happened on a Saturday afternoon around 4 p.m., one of the busiest times for a restaurant, when you would expect to receive assistance. Unfortunately, the following day was Father’s Day Sunday, and I still could not reach anyone for help.
The situation caused major disruptions to our payment operations and customer service, resulting in significant financial losses. This is unacceptable, especially considering that many restaurants rely heavily on card payments during weekends and holidays. The company should improve the accessibility and response time of its support, particularly when payment processing is completely interrupted.
8 November 2025
Unprompted review
Reply from Worldline Global
Hi Min Xin,
Thank you for your feedback.
We are sincerely sorry to hear about your experience and understand your frustration regarding this situation. We want to assure you that customer satisfaction is a priority for us, and we regret that your interaction with our customer service did not meet your expectations.
During the the hours that our regular support is not available, you can always contact our standby who is ready to help you beyond the hours of the support line by calling +46 10 10 66 000.
Have a nice day!
Kind regards,
Worldline
Extremely disappointing – no transparency or response
I raised serious concerns to Worldline about transactions processed via their PaymentIQ platform, including payments routed to online gambling sites that do not appear to hold UK licences and showed non-gambling descriptors on my bank statement.
I requested my DSAR and asked Worldline to confirm how the transactions were routed and categorised.
Despite chasing since September 2025, I have received no DSAR disclosure, no clear investigation outcome, and no meaningful update.
A call was scheduled with Mr Mullie, but I made it clear it depended on them providing the DSAR and investigation results first. They did not send either, then claimed I “didn’t attend”. Multiple merchants I flagged also blocked my accounts after I raised concerns, which only increases the worry.
For a major payments company publicly claiming “zero-tolerance compliance”, this experience has felt like avoidance, not transparency.
4 November 2025
Unprompted review
Reply from Worldline Global
We are sorry to hear about your experience and the lack of transparency you describe. Your case has been forwarded to the responsible team, and we will get back to you as soon as possible.
Best regards,
Sarah
Not for rural customers
Extremely long application process (3 weeks) and customer service was sub-par. Language barrier and short, curt responses to inquiries. I was denied in the end because my business has a PO box number. I live in a rural location and my business address is a legal land location. My rural municipality does not have street addresses. Don't bother applying here if you don't have a street address in a city.
Edit #1: These guys are unbelievable! No one has reached out to contact me for more information. Instead, they immediately disputed the review. If they service rural customers, their "account manager" was not aware of this as he stated in two separate emails that they require a physical street address and he could not accept a PO box number or land location on the application.
Update #2 - An email request for additional information was recieved after the first update that I provided and was provided promptly. Wordline seems to deny that I attempted to contact the company to initiate services, but also requests that I remove the employees name that I included as proof that I talked to someone at their organization.
Final edit because I'm done wasting my time on these guys. I live 20 minutes from the largest city in my province. It's not like I'm alone living in a hard to reach location. Our national postal service just ended a 2 week long postal strike across the entire country. The customer service rep that I was connected to was located in my country so there isn't an excuse for Globalworld not navigating this properly and utilizing a different delivery service. Yikes Globalworld.
10 October 2025
Unprompted review
Reply from Worldline Global
Thank you for your patience.
We were able to review the case internally and identify the reason why your application was declined.
In your case, the application was rejected because no physical business address was provided. As a payment service provider, we are required to record an official address for all customers, where they can be reached by post. Unfortunately, a P.O. box address cannot be accepted, as this could lead to delivery issues or delays in communication in the future – for example, when sending terminals or important contractual documents.
As already seen with your application, this can quickly lead to complications: the documents we sent to you were returned to us twice because the postal service was unable to deliver them. This also caused a delay in processing your application.
We appreciate your understanding and are, of course, happy to assist you if you have any further questions. Should your address situation change in the future, please don’t hesitate to contact us again.
Best regards,
Sarah
Solution-oriented
Solution-oriented, customer satisfaction comes first, and always polite
10 October 2025
Unprompted review
Reply from Worldline Global
Thank you very much for your kind feedback! We’re delighted to hear that you appreciate our solution-oriented and customer-focused approach.
Best regards
Sarah
The solution was communicated to me by…Ameni Barki
The solution was communicated to me by phone. I am convinced that the terminal located in Cluj will work after my colleagues are contacted by the technical department.
Ameni Barki, he is a great person!
6 October 2025
Unprompted review
Reply from Worldline Global
Thank you very much for your kind feedback! We’re happy to hear that Ameni Barki was able to assist you and that you had a positive experience with our support. We’ll make sure to share your kind words with him.
Best regards
Sarah
Difficult to deal with
Difficult to deal with. They can warn their customers that there is a bill coming soon after 1 year of free agreement. Now I have to declare non-zero VAT due to a single bill.
4 October 2025
Unprompted review
Reply from Worldline Global
Hi
Thank you for your feedback. We have tried to locate you and your company in our system, but unfortunately, we have not been able to find any information.
Please contact us directly at +45 78 79 47 00.
We will be happy to assist you and help clarify the situation as quickly as possible.
Kind regards,
Worldline Danmark
Absolutely abysmal service
Absolutely abysmal service, This company has been nothing short of disastrous to deal with. They repeatedly fail to transfer the full amounts of processed payments, leaving massive shortfalls that disrupt business operations. Their communication is poor, with no clear answers, no urgency, and no accountability for the ongoing issues they created after migration. What was once a smooth, reliable process has turned into a costly, time-consuming nightmare under their management.
24 September 2025
Unprompted review
Reply from Worldline Global
Dear Kati
Thank you very much for your honest feedback. We are truly sorry to hear about the missing payout amounts, delays, and unclear communication after the migration. We take this matter very seriously and would like to resolve your issue as quickly as possible.
Please contact us directly at sarah@worldline.com and include your customer number as well as a phone number or email address where we can reach you. We will review the case immediately and coordinate the next steps to provide a swift solution.
Best regards,
Sarah
Reply from Worldline Global
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass alles zu Ihrer Zufriedenheit ist. Wir sind auch in Zukunft gerne für Sie da.
Freundliche Grüsse
Sarah
He is very honest with his work and…
He is very honest with his work and very kind person
10 September 2025
Unprompted review
Reply from Worldline Global
Thank you very much for your positive feedback! We are delighted to hear that you appreciate our honest and friendly way of working. We will gladly pass on your kind words.
Best regards,
Sarah
Your collaborater made this experience…
Your collaborater made this experience great.
22 August 2025
Unprompted review
Reply from Worldline Global
Dear Customer,
Thank you very much for your positive feedback.
We’re delighted to hear that our colleague helped make your experience a great one. Providing excellent service is something we truly strive for, and it’s always rewarding to know when we’ve succeeded.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Worldline Business Team
They change currency and charge fee
Was directed here by french hotel to pre pay for stay only to find that despite it saying euros, they changed to gbp and charged nearly 4 % fee. Disgusting and taints the holiday
3 September 2025
Unprompted review
Reply from Worldline Global
Dear Mr. Latham,
Thank you for your feedback.
We are sorry to hear about your recent experience and understand your concerns regarding the currency conversion and associated fees. Please be assured that we take such matters seriously.
We have already requested the necessary information in order to investigate this further and assist you appropriately. Our goal is to provide a transparent and reliable service, and we will do our utmost to clarify what happened in this case.
Thank you for bringing this to our attention.
Kind regards,
The Worldline Business Team
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