WorldFirst 

I spoke to Amy at WorldFirst on the phone today. She was patient, talked me through the process and made sure the amendments I needed were absolutely spot on! Thank you Amy!

I've used World First for a number of years and the service has been consistently good. Today, I received great customer service from Dogancan who resolved an issue I had with trading a new currency in a polite and timely fashion.

i have to send payment to my business supplier 8000 pound still they do not receive i am waiting last 20 days .they sending only mt103 foam check payment has been transfared but i have to provide my business supplier bank statement they do not receive payment .i email lots of time but no responce .return processs is zero if your supplier return the payment then you will loss your payment .

They will close your account for no reason and block your funds. Pathetic.

I was using my account to receive AMAZON PAYMENTS from my seller account, they decided to block it for no reason.

Excellent online Banking experience. The team is always responsive and helpful especially Emmanuel, who provides quick feedback and outstanding support. Highly recommend WorldFirst for their efficiency and customer care

After two years of stable work with Payoneer Bank without the slightest problem, I decided to try WorldFirst Bank to manage my payments from the Amazon platform. Unfortunately, this was the worst decision I made.

As soon as the first payment from Amazon arrived, and after only three days, I was surprised by the permanent and sudden closure of my account without any prior warning or any justification for this action. I tried to contact the support team via email to understand the problem, but I did not receive any response, reflecting a complete disregard for individual customers.

It seems that the bank lacks professionalism in dealing with individual accounts and does not care about customer support. I do not recommend anyone who relies on e-commerce to risk their money with them.

Another thing, when you sent me an email, you said that your global account login would be terminated on 2026/02/20, but when I try to log into the account, it tells me there is an error. I hope to receive a response from you to explain why this closure happened. Thank you.

I've used these guys for years and every month do a number of transactions. Usually goes really well, but whenever there is a hiccup they are always quick to jump in and help. I've just had some help from Harley who was amazing and helped me after I accidentally created a trade.

I have been dealing with WORLDFIRST for some years.
All the staff are really helpful.
Spoke to Cobi, who was really helpful and managed to navigate me through a few issues.

Had a horrible experience - they held and froze a $7,000 transfer which was time sensitive as I needed to pay off a supplier PO in order not to miss the next vessel. I provided all documentation that they asked for to clear the payment on the same day that the payment came in.
I called them twice and explained each time it was time sensitive and begged them to review and approve the transfer. Let me tell you right now - they do not care!
Their customer support LIED to me on the phone, not once but twice. I spoke to them twice, each time with a different person and both of them lied to me. They will tell you whatever you want to hear just to get you off the phone, they do not care about you or your business.
I since asked them to just return the payment back to the sender since I already missed the deadline because of them and caused material damages to my business. Please do not use them, they are horrible. You'd be much better off with other similar services. I have since stopped using them as well.

I am a freelancer and I did my KYC. After that, I asked the support team to make a world card. They said I needed 100 USD in my account. So I received payment of 800 USD from a client. The client sent it but I was asked to do some extra tasks and submit documents. As I am a freelancer, I submitted my Upwork profile, agreements, and orders that I managed. But the transaction declined and returned to the payee. This has been a worse experience for me as a freelancer. I am a shareholder in 3 ecommerce stores and also manage the customer support and policy management sides. But I was denied an opportunity to receive payments still. This could have been done while KYC, so I shouldn't have received a payment and waited for a reversal.

I left a 1-star review about WorldFirst freezing my funds and ignoring my emails for 15 days. Their response? Flag it as "defamatory" to try to get it removed.

Trustpilot assessed it in 35 minutes and restored it. Not defamatory — just the truth they don't want you to see.

A company that spends more effort suppressing reviews than responding to customer emails. That's WorldFirst for you.

I recently ran into a technical glitch with my OTP (One-Time Password) codes, which effectively locked me out of my account. After trying a few things on my own, I reached out to the support team, and I am so glad I did.

I wanted to give a huge shout-out to Amy, the Customer Success Manager, and also to Yujie from Technical team , who stepped in to save the day.

Why Amy’s Support Stood Out:
Dedication
True Professionalism
Expertise

also to Yujie support and coordination

In my opinion, this is exactly how customer support should be done. Amy’s approach was proactive, patient, and incredibly helpful.

If you’re looking for a platform that actually backs its tech with human expertise and genuine care, I highly recommend them! WorldFirst

Had trouble logging into my account today, Cobi answered my call today and helped me solve the issue very quickly 5⭐️ customer support.

I had a great experience with Kenneth from WorldFirst customer support. She was professional, patient, and genuinely helpful throughout my inquiry. Kenneth clearly explained the process, addressed my concerns about account features and eligibility, and made sure I understood the next steps. Her responsiveness and willingness to guide me properly really stood out. Thank you, Kenneth, for the excellent support — much appreciated!

Regards,
Ali Mustafa
CEO & Founder
Nexus Forge Group – Your Trusted Technology Partner

Poor customer service. I constantly have to follow up myself—otherwise, I receive no updates, despite being told multiple times that I would be contacted.

I have been dealing with two failed payments to two different bank accounts. I first reached out 12 days ago regarding one failed payment and was told the team would update me. When no response came, I had to follow up again. I was then told the issue was due to an incorrect recipient address. However, I double-checked all the details and confirmed they were correct. WorldFirst later acknowledged that my information was correct and opened an investigation with the bank.

At this stage, I am still in limbo and have not received a clear explanation as to why I am unable to initiate a withdrawal to another bank account.

I hope I won’t need to keep contacting your team just to get basic updates on an ongoing case.

My experience with worldfirst has been extremely disappointing and stressful.

I'm not going to talk about the bad UI/UX, or minor inconveniences that every platform can have. This review is about something far more serious:

I received a legitimate X,XXX$ payout from Bugcrowd, a globally recognized and U.S. tax-registered bug bounty platform. Before making any transaction, I was explicitly told that my account could receive funds from freelance platforms.

After the payment arrived, worldfirst froze the funds and requested extensive documentation. I fully cooperated and provided all non-confidential documents possible. However, as a security researcher, I am legally and ethically prohibited from disclosing sensitive client or program details - something worldfirst should already understand.

Despite full compliance, the transfer was ultimately rejected without any clear explanation, and I was told to wait up to 14 business days for a refund. Support via email and whatsapp has been unresponsive.

What is most concerning is that many users here report the same pattern: frozen funds, vague responses, and silence until a public 1-star review is posted.

This service is not suitable at all for bug bounty hunters or freelancers. If the refund is delayed beyond the stated timeframe, I am prepared to pursue formal complaints and legal action.

I strongly advise freelancers to use more transparent alternatives.

I just opened an account to try this service, but the verification process has been stuck for more than a week! I expected a smooth experience, but this is very slow... Where is the transparency? I would present any document necessary if missing, but why this huge delay???

Willing to change this review if they get it done quickly....

Excellent service from Codi at WorldFirst today. I was unsure of the online procedure and it's good to know that help is available at the other end of the phone with no wait, no queue and no recorded meassage! Codi explained everything step by step and very clearly. I can wholeheartedly recommend WorldFirst.

Very good service and amazing team customer service support working hard to deliver quality service

Baran at Worldfirst was very helpful and efficient with my query