We've been using WooSender at our company for over a year now and we've been extremely satisfied. The automated campaigns are very intuitive and easy to use. The customer service is top notch and our... See more
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Finally, a company that produces leads and data and does what they say they're going to do. We have been using WooSender for a few months now, and it has turned out to be a great experience for us, fo... See more
The "robots" are scheduling leads while we sleep - and while we're awake. Less expensive and more effective than humans. (Don't worry, humans. We still need you.) Special mention for our Wo... See more
Company replied
Working with Waleed at WooSender has been an outstanding experience. He consistently went above and beyond to optimize our system and improve the performance of our campaigns at Loria Medical Or... See more
Company details
Written by the company
WooSender’s AI will help you connect with more leads and close more deals through SMS, Email, Live Chat, Phone Calls, and much more!. Say goodbye to empty sales calendars and hello to a thriving pipeline every single day!
Contact info
1323 SE 17th St. PMB 98286, 33316, Ft. Lauderdale, United States
- support@woosender.com
- www.woosender.com
4.5
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Been working w Woo for a few years
Been working w Woo for a few years. Recently started working w Rep Mara Collins and it absolutely blew the doors wide open. She is BEYOND helpful.
The system is ripping for us now!
14 January 2025
Unprompted review
Reply from Woosender AI
Thank you for being such a loyal WooSender client and for sharing your incredible feedback! We're thrilled to hear that your experience with our platform continues to excel after working with Mara Collins. She truly embodies the level of dedication and expertise we aim to provide to all of our clients.
It's amazing to hear that WooSender is "ripping" for you now—exactly what we strive for! Your success means everything to us, and we’re excited to continue supporting your growth. If there’s anything more we can do to elevate your experience even further, don’t hesitate to reach out.
Thanks again for your partnership—we’re lucky to have you on board!
A Game-Changer for Our CRM Needs!
As someone working in Business Development and Engagement with FGM, I can confidently say that WooSender has been an incredible asset to our team. We've been using WooSender as our primary CRM platform for a year now, alongside Yuliia as our dedicated AI Specialist—and we couldn’t be happier!
WooSender has transformed the way we manage our leads and inquiries. It’s like having an extra pair of hands that takes care of follow-ups, schedules appointments, sends reminders, and even handles cold outreach—all powered by AI! What sets WooSender apart is its flexibility; I’m able to personalize interaction, using my own voice and follow-up techniques, which has been invaluable.
A special mention goes to Yuliia, who has been a phenomenal support throughout this journey. She’s incredibly attentive, always responsive to our needs, and handles any technical issues with efficiency and reassurance. While no platform is perfect, Yuliia’s dedication and proactive approach ensure that any challenges are addressed promptly, leaving us confident and satisfied.
Over the past year, we’ve built a great working relationship with Yuliia, making collaboration seamless. She’s genuinely one of the best partners we’ve worked with, and her commitment has made a lasting impact on our team’s success.
If you’re considering a reliable CRM platform with top-notch support, I highly recommend WooSender and Yuliia. They’ve truly elevated our workflow and results!
11 January 2025
Unprompted review
Reply from Woosender AI
Thank you so much for sharing your incredible experience with WooSender! We’re beyond excited to hear how the platform has transformed the way you manage leads and inquiries—it’s like having a supercharged team member working alongside you! Your mention of its flexibility and ability to personalize interactions in your own voice truly highlights the core of what we aim to offer: a powerful yet adaptable solution for business growth.
Yuliia is an absolute rockstar, and we’re so glad her dedication and expertise have made such a positive impact on your experience. We’ll be sure to pass along your kind words to her—she’ll be thrilled to hear how much her support means to you and your team.
We’re grateful to have built such a strong working relationship with you and FrontGate Media, and we’re excited to continue supporting your success. If there’s anything more we can do to enhance your experience, don’t hesitate to reach out!
Thanks again for your recommendation—it means the world to us!
BEWARE OF THIS COMPANY
BEWARE OF THIS COMPANY. The system never worked for us despite an enormous amount of effort. It's not actually AI, but rather a bunch of rule based responses that you have to write yourself and it really turns potential customers away because it's obviously a bot. When we tried to cancel, they try to make you get on with a sales person, and then they flat out refuse to cancel. I requested to cancel on December 18th, they waited to respond until the 23rd, after I was billed 3k on the 21st. I have been fighting them ever since to get a refund on that payment and to get them to cancel my account which they are refusing to do. It's a complete nightmare. Please avoid this company like the plague, they have zero business ethics.
9 January 2025
Unprompted review
Reply from Woosender AI
For anyone considering our services, we encourage you to reach out to support@woosender.com to review all calls and interactions with Spencer and Steve’s team. We’re also happy to provide performance KPIs for transparency.
The timeline below clearly illustrates that the team did not fully engage with WooSender. They failed to show up for appointments booked by the AI and were not utilizing the system effectively. Steve, the Manager, explicitly shared that the team was reluctant to use WooSender and did not feel incentivized to use the service.
Audit Summary Preview For Spencer Handley:
Full Audit Link: https://docs.google.com/document/d/1eoyIVq19agMkaKmR-Hbo_df0ooLLN9cwFSTjtxBF0js/edit?usp=sharing
- August 22, 2024 – 1 year License Agreement signed, invoice paid.
- August 22, 2024 – Onboarding call with Mara (AI Specialist). Spencer (CEO) and Steve (Manager) received platform access and training resources, including the Appointment on Autopilot program and Conversational Ads training.
- August 30, 2024 – Implementation call with Mara. Dashboard, workflows, and follow-up scripts were created.
- September 3, 2024 – A2P registration for SMS/phone calls failed. Steve was responsible for updating compliance.
- September 19, 2024 – A2P registration approved. Campaigns resumed with progress updates.
Despite comprehensive training and support, KPIs indicated strong lead contact rates (far exceeding industry averages), but the team struggled with internal processes:
- November 18, 2024 – KPIs: 2,052 contacts validated, 172 interested, and 66 appointments booked. Contact rate: 86% (compared to the 20% industry average).
- December 3, 2024 – Despite further optimization efforts, the team’s engagement and lead disposition issues persisted, with 678 contacts validated, 71 interested, and 35 appointments booked.
- January 7, 2025 – Threatened the WooSender team with writing negative reviews on BBB and Trustpilot if a refund was not issued.
Final All-Time KPIs:
- List added: 6,750
- Validated: 5,290
- Responded: 5,290
- Interested: 392
- Appointments: 150
WooSender successfully facilitated communication with 78% of leads well above the 20% industry average for cold lists. However, internal challenges within the team, including missed meetings and lack of incentive, impacted outcomes.
It is disappointing to see our team publicly criticized despite offering continued support and an option for early contract termination outside the agreed 90-day cancellation window, which was declined.
We remain open to discussing our service performance and invite anyone with concerns to contact support@woosender.com.
Rui Lin is the best
Rui Lin is the best and VERY responsive to new customers.
8 January 2025
Unprompted review
Reply from Woosender AI
Thank you so much, Jenn! We’re thrilled to hear that Rui Lin provided you with such excellent and responsive support. Our team takes pride in making sure our customers feel prioritized, and feedback like yours keeps us motivated. If you ever need anything else, we’re here to help!
Woo Support Outstanding, Mara Was Amazing
Mara was outstanding! Knows the product inside and out, explained it clearly and offered innovative ways to improve performance that were unique to our marketing objectives; She is also a pleasure to work with just on a personal level. Couldn’t be happier with the support, and extremely excited to get our campaigns launched!
7 January 2025
Unprompted review
Reply from Woosender AI
Thank you so much, Kurtis! We’re delighted to hear that Mara provided such an exceptional experience. Her deep product knowledge and personalized approach are what make her such a valuable part of our team. We’re excited about your campaigns and can’t wait to see your success! If you ever need anything, we’ve got you covered!
Woosender has been a game-changer!
Woosender has been a game-changer for me and this is the second company I’ve implemented it for—with equally exceptional results! As an automated lead response and appointment scheduling system, the product itself is nothing short of outstanding, delivering hight performance and consistently impressive outcomes.
What truly sets Woosender apart though, is the unparalleled support they provide. From the hands-on guidance of a dedicated Account Manager to their highly responsive virtual support team, Woosender ensures you’re set up for success every step of the way. Additionally, their extensive library of digital resources makes it easy to maximize the system's potential.
For marketing automation, Woosender remains my #1 choice and I highly recommend it to anyone looking for both a powerful tool and a reliable partner!
3 December 2024
Unprompted review
Reply from Woosender AI
Thank you so much, Frankie! We’re beyond grateful for your continued trust and support. It’s amazing to hear that WooSender has been a game-changer for you—not just once, but twice! Your feedback highlights exactly what we strive for: delivering exceptional performance with a seamless experience and a support team that truly has your back.
We’re excited to continue being your go-to partner in marketing automation and look forward to seeing your future successes. If you ever need anything, you know we’re here for you every step of the way!
Great software that help us save time on lead work
Great software that help us save so much time to work on leads. I love that Woosender automate all the manual tasks and make it easier for our team.
28 December 2024
Unprompted review
Reply from Woosender AI
Thank you for your fantastic feedback! We’re so glad to hear that WooSender has been a time-saver for your team and made working on leads so much easier. If there’s anything more we can do to help, feel free to reach out!
Be careful
Be careful! They told us they will help us to get leads by cold emailing. They even recommended a company Listkit. Not only we did not get ANY leads but they tried to keep charging us. Keep in mind that they already scammed us for $5000 and their billing department keep sending us bills. We are reporting them. Be careful!
Update on the review to address the inaccuracies in their response: During our sales call with Robert, I repeatedly asked if leads from cold emails were a good idea and whether they had experience with them. I made it clear that, unless you have quality leads, it won’t work. Robert confirmed that THEY HAVE DONE THIS BEFORE. I then asked if it was in our industry, and he confirmed. After that, they introduced us to Listkit via an introductory email. I have screenshots of this and will try to upload them if possible. I’m sharing this to help others avoid losing money in this already difficult economy.
4 November 2024
Unprompted review
Reply from Woosender AI
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Transparency and delivering quality service are our priorities, so we’d like to address the concerns raised and provide clarity regarding the timeline of our engagement and the circumstances surrounding your review.
Timeline of Events
October 22 – Onboarding
We collaborated with you to ensure compliance with TCR requirements, set up your campaign registration, and establish workflows, including creating an offer message and communication systems.
October 28 – Call with Listkit
You independently agreed to purchase 5,000 leads from Listkit, a third-party lead provider we referred. While we facilitated the connection, we do not have control over the quality or targeting of the leads they provide.
October 31 – Launch
We implemented your campaign using the leads provided by Listkit. The leads were successfully imported and messaging was launched as planned.
November – Optimization
During November, we worked diligently to address your concerns regarding lead quality and response rates. We made updates to messaging, recommended new lead sources, and extended your billing by 30 days as a courtesy to give you additional time to refine and assess your campaigns.
December – Cancellation
On December 10, you formally requested cancellation, expressing dissatisfaction with the leads, which you noted were not targeted to your client avatar. While we attempted to address these concerns, including suggesting alternative strategies and tools, you confirmed your decision to cancel.
Billing and Charges
The bill you received after cancellation was for overage charges incurred during your use of the service. These charges were related to exceeding the agreed-upon usage limits while the campaign was active. No unauthorized charges were made.
Clarification on Leads
Listkit, as a third-party provider, is independent of our company. While they delivered the leads as agreed, we do not control the quality or targeting of these leads. It’s important to note that you did receive leads, but they were not aligned with your specific client avatar, which impacted their effectiveness.
Commitment to Support
Throughout our engagement, we took proactive steps to address your concerns, including offering personalized support, refining outreach strategies, and extending courtesy billing adjustments. While we regret that these efforts did not lead to your desired outcomes, we remain committed to supporting all clients with integrity and transparency.
If you have further questions or would like to discuss this matter, please don’t hesitate to contact us directly.
Rafael is very helpful and…
Rafael is very helpful and knowledgeable. He is explaining everything and answering all my questions that I may have. Very friendly and patient making sure I understand everything.
24 December 2024
Unprompted review
Reply from Woosender AI
Thank you for your kind words! We’re so glad to hear about your positive experience with Rafael. We’ll be sure to share your feedback with him—it means a lot to us. If you have any more questions or need further assistance, we’re always here to help!
Waleed is always such a delight
Waleed is always such a delight. He is always helpful and responsive. Plus he knows the product well. He not only answers our questions, but he goes above and beyond with suggestions on how to improve our business. We appreciate all he does.
19 December 2024
Unprompted review
Reply from Woosender AI
Thank you so much for your amazing feedback! We’re thrilled to hear how much you appreciate Waleed’s expertise and dedication. We’ll be sure to share your kind words with him—it will mean so much. Thank you for trusting WooSender, and we’re always here to support your success!
WooSender AI is Amazing!
Our company officially launched WooSender a couple of weeks ago, and it has been a game-changer. It worked so well that the sales reps asked to turn it off for a few days to catch up with all the leads. Initially, we were skeptical, but WooSender is doing exactly what our sales and account manager Bailey said it would do.
The one-on-one training is fantastic. Fortunately, we have been assigned to an outstanding AI Specialist, Kathryn Donkers, who handles the onboarding, optimization, and training. Kathryn is very passionate about her company and highly organized and efficient with the sales team; after our training sessions, she always follows up with a recap and summary via email for everyone on the call and is ALWAYS accessible when needed.
I can't say enough about WooSender and its associates. I just signed a year contract and can't wait to uncover all the current capabilities and take advantage of the new features WooSender has to offer in 2025.
All the best,
Andrew Wray
CEO/President
X-it Outdoors
Jacksonville, FL
23 December 2024
Unprompted review
Reply from Woosender AI
Wow, thank you so much for sharing your incredible experience! We’re beyond thrilled to hear how WooSender has been a game-changer for your company and that it’s delivering the results we promised. It’s fantastic to see the sales team staying busy with leads—what an exciting challenge to have!
Thank you for the shoutout to Kathryn; we’re so glad her expertise and organization have made such an impact during your onboarding and training. We’ll be sure to share your kind words with her!
We’re honored to have you as part of the WooSender family and can’t wait to support your success as you explore all the current features and exciting new updates coming in 2025. Here’s to even greater achievements ahead!
I have appreciated the remarkable experience that Rafael shown me thus far...
I have appreciated Rafael Torres' candor, his professionalism, and his ability to calmly navigate all of my concerns as I onboard with Woosender.
Rafael is clearly an asset to Woosender. In my opinion, Woosender would be wise to make every effort to hold into this individua, and all of his various skills, at any cost.
Thank you for all of your service on this journey, Rafael.
His Friend,
Christopher
23 December 2024
Unprompted review
Reply from Woosender AI
Thank you so much for your heartfelt feedback! We’re thrilled to hear about your positive experience with Rafael during your onboarding journey. We couldn’t agree more—he’s an incredible asset to WooSender. We’ll be sure to share your kind words with him. Thank you for choosing WooSender; we’re excited to continue supporting you every step of the way!
Rafael Torres WELL DONE!
Rafael Torres at Woosender has been absolutely fantastic in helping us update and implement our new system. From onboarding to ensuring we were set up for success, Rafael went above and beyond. He dedicated significant time week after week, patiently answering all our questions, following up consistently, and keeping us on track every step of the way. We couldn’t have done it without his expertise and support. We’re thrilled with the system and so grateful for his hard work. Thank you, Rafael, for everything!
22 May 2024
Unprompted review
Reply from Woosender AI
Thank you so much for your thoughtful and detailed feedback!
We’re thrilled to hear about the outstanding support Rafael provided throughout your onboarding and implementation process. We’re so glad he could help set you up for success. We’ll be sure to share your kind words with him—it means a lot to our team.
Welcome to the WooSender family; we’re excited to see all the great things you’ll achieve with the system!
It works!
The "robots" are scheduling leads while we sleep - and while we're awake.
Less expensive and more effective than humans.
(Don't worry, humans. We still need you.)
Special mention for our Woosender geek, Angelina. She's amazing. Very knowledgable, responsive and professional.
PS. Don't tell my competition.
22 December 2024
Unprompted review
Reply from Woosender AI
Thank you for the fantastic feedback James. We're so glad to hear you're loving the 'robots' doing the heavy lifting around the clock—it’s what we strive for! 🙌 And you’re absolutely right—humans are still the secret sauce, especially amazing ones like Angelina. We’ll be sure to pass along your kind words to her.
PS. Your secret’s safe with us! 😉
Waleed is always ready and willing to…
Waleed is always ready and willing to help me with whatever I need in my Woosender profile.
20 November 2024
Unprompted review
Reply from Woosender AI
Thank you for your feedback! We’re so glad to hear that Waleed has been able to provide you with great support. He’s truly dedicated to helping our clients succeed!
Angelina is so helpful and responsive
Angelina is so helpful and responsive. Every meeting teaches us more and improves our system.
23 December 2024
Unprompted review
Reply from Woosender AI
Thank you so much for your kind words! We’re thrilled to hear that Angelina’s support has been so impactful. We’re glad the meetings are helping you learn and improve—your success is our priority!
The right AI specialist makes the difference!
After finding the right fit in an AI specialist, we have absolutely loved our experience with Woosender. Waleed is the best!
1 July 2024
Unprompted review
Reply from Woosender AI
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve found the perfect fit with WooSender and that Waleed has made such a positive impact. He truly goes above and beyond for our clients. We’re so glad you’re loving your journey with us—here’s to even more success ahead!
Woo sender has been a great tool for…
Woo sender has been a great tool for our company!
21 December 2024
Unprompted review
Reply from Woosender AI
Thank you for your kind words! We’re so glad to hear that WooSender has been great for your company. Helping businesses like yours succeed is what we’re all about. If there’s ever anything more we can do to support you, just let us know!
WooSender was the best decision we ever…
WooSender was the best decision we ever made as a business. We have never had a marketing issue but the issue has always been booking calls and now that is no longer even a question. The first 35 days having used loose, we brought in an additional 77,000 that just wouldn’t have happened. Otherwise we’re now six months in and I’m resigning for an entire year paid in full. This is the best platform hands-down.
20 December 2024
Unprompted review
Reply from Woosender AI
Thank you for such an incredible review! We're beyond thrilled to hear how WooSender has transformed your business and helped you book calls seamlessly. Seeing those results in just 35 days—and now six months later—is truly inspiring! We’re honored to have you as part of the WooSender family and can’t wait to see the amazing growth you'll achieve in the next year. Thank you for trusting us with your business—here’s to continued success.
I’ve been working with Amr at Woosender…
I’ve been working with Amr at Woosender for over a year.
He has done a truly great job, always available and has even gone the extra mile working a little bit of strategy to help our marketing program work more smoothly for customers
20 December 2024
Unprompted review
Reply from Woosender AI
Thank you so much for your amazing feedback! We’re thrilled to hear about your great experience working with Amr over the past year. It’s wonderful to see how this has helped your marketing program run more smoothly for your customers. We’re grateful to have you as part of the WooSender family and look forward to continuing to support your success!
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