I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't like the timing for the package to arrive, it's too long to wait.
Company replied
Very good products, il bought 3 case, one for Samsung S23 Ultra, one for iPhone 17 Pro Max and one for OnePlus 9, case suits very well, print il very good quality, i recommend this! Très bons produit... See more
Company replied
First of all, I want to say that the case I received is absolutely beautiful--even better than it looks on the website. I would (and will) definitely order another, and will recommend Woopcase to m... See more
Company details
Written by the company
Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com
Contact info
3.9
Great
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Great experience
Great experience! The case I bought is exactly as seen on their website, it feels nice and sturdy. The shipping arrived in the estabilished time without setbacks. Highly recommended!
Davide B.
4 March 2025
Unprompted review
Reply from Woopcase
Hello Marco,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Good
i got the order in time and the case was exactly like in the pictures
26 December 2024
Unprompted review
Reply from Woopcase
Hello Claudia,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Rather satisfied with Wooopcase
Rather satisfied with Wooopcase products.
I decided to test Roshield's competition, and that suits me.
It is rather nice for printing, the rendering is very good on the customizable shells and the various patterns.
In case of shock it resists quite well.
Just small point, be careful after a few months of use I had a problem with the glue used to fix the metal to the silicone shell, it stands out, the only negative point that customer service hastened to resolve by responding quickly at my request.
7 September 2024
Unprompted review
Reply from Woopcase
Hello Swolfs,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Nice contact with the service team and…
Nice contact with the service team and nice designs with one or two favorites for me.
27 January 2025
Unprompted review
Reply from Woopcase
Hello Nico,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
This is the third time i'm shopping…
This is the third time i'm shopping from Woopcase, fast delivery to my door in less than 48h even tho i made the order on sunday. Cases were good quality matches the description and pictures on the website. Im satisfied with the customer service as well. This is my go to when needing a customized phone case, i'd definitely recommend this website.
28 January 2025
Unprompted review
Reply from Woopcase
Hello Otman,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Perfectly Designed
Perfectly Designed
Thank you very much for that phone case I loved it and it was as beautiful as I thought it would be👍👍👍👍
20 January 2025
Unprompted review
Reply from Woopcase
Hello Alex,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
excellent customer service
excellent customer service, I had a problem with my case and they solved it very well and quickly. beautiful case corresponds to the description top covers the corners of great quality excellent
13 January 2025
Unprompted review
Reply from Woopcase
Hello Francesca,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
The personalized cassette case was a…
The personalized cassette case was a Xmas hit! Delivery was delayed by the postal strike but I received an immediate reply when I reached out about the issue.
25 December 2024
Unprompted review
Reply from Woopcase
Hello,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
After two orders I can recommend…
After two orders I can recommend Woopcase. First order was received quickly and according to expectations. My second order was a bit troublesome, related to the postal service and not Woopcase, but Woopcase support was quickly there to help me sort things out, with speed. In the end I’m a happy customer. And this is why in the end I can give 5 stars. Thanks a lot for a great service, I will definitely return!
2 December 2024
Unprompted review
Reply from Woopcase
Hello Gab,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
I'm happy with the phone case and the…
I'm happy with the phone case and the deal I got from the company. I wanted a good quality case, and the site had cases of all my preferences. Speaking with the service team helped me when my package was not delivered due to the Christmas holidays.
I'm very happy with the service received.
26 December 2024
Unprompted review
Reply from Woopcase
Hello Juan,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our guests' experience and satisfaction is our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
best cover ever
the building quality is great and it allows my phone to be protected at all times. the shipping time is short and the package is well sealed and resistant. the quality pf the image is brilliang, with high quality resolution and vibrant colors
18 December 2024
Unprompted review
Reply from Woopcase
Hello Vittoria,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Many choices of shells are present and…
Many choices of shells are present and the items are of very good quality.
On top of that, delivery is fast.
I recommend… 👍🏼
2 November 2024
Unprompted review
Reply from Woopcase
Hello Thibaut,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
High quality covers with our company logo
High quality covers with our company logo. After the first badge arrived I ordered more. Good communication with the supplier about delivery. Thanks, will order again.
11 December 2024
Unprompted review
Reply from Woopcase
Hello Tom,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
no delivery
I paid in advance, but no item has arrived for 5 weeks. but get money back.
1 November 2024
Unprompted review
Reply from Woopcase
Hi Thomas,
We would like to help you solve the problems you are experiencing.
Please send us an email to hello@woopcase.com using the email address of the purchaser of the order. Our team will definitely assist you.
Jade @Woopcase
Ordered case 11th of Nov still haven't…
Ordered case 11th of Nov still haven't received it. Contacted Support 3 times (25th Nov, 02nd Dec, 9th Dec) only received answer twice without solution. Had to refund cuz of the incompetence displayed by their customer service.
12 December 2024
Unprompted review
Reply from Woopcase
Hello Daniel,
We would like to help you solve any problems you may be experiencing.
Please send us an e-mail to hello@woopcase.com using the e-mail address of the buyer of the order. Our team will undoubtedly help you.
Jade
Integrity of identy
I bought a cover from woopcase and I had problems with the shipment. I notified the woopcase team through the assistance channels and after the necessary checks they sent me a new cover apologizing for what happened. I really appreciate it and the imtegrity of the company, I will buy again when I need it and I suggest it to those who need original covers.
11 December 2024
Unprompted review
Reply from Woopcase
Hello Antonio,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Quality and service
The quality of the case is great.
The design is also exactly what I expected.
And the service of woopcase is also great.
Fast answers and easy to chat with them.
6 December 2024
Unprompted review
Reply from Woopcase
Hello Mert,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
good cover and good experience
23 February 2024
Unprompted review
Never received the case, minimal contact from the sellers
I ordered the item 35 days ago, I received no tracking number, and it still hasn't arrived. It seems like many other people have had the same issue. I contacted them via their contact form, but received no confirmation that they had received the the message. Two days later, I got an automated response saying I should expect delivery to take 20 days. I no longer want the case, but looking at other reviews, I'm unlikely to get a refund
UPDATE: They eventually got back to me, and said they would resend. That was 18 days ago and I still haven't received...
UPDATE: A few days after my last update, they did refund my money
21 November 2024
Unprompted review
Reply from Woopcase
Hello Zach,
We would like to help you solve any problems you may be experiencing.
Please send us an e-mail to hello@woopcase.com using the e-mail address of the buyer of the order. Our team will undoubtedly help you.
Jade
This is disappointing experience
This is disappointing experience!
I have purchased TWO iphone 16 pro max casing on 30 Oct and has yet to receive them. I have been emailing to ask for updates. Initially I received replies but now there are no responses at all!
The last email was to inform me that the items may have lost in post office and needed to start an investigation. Today is 19 Nov and there's still NO email responses since 16 Nov. I have also requested for a refund but I was told unable to cancel my order.
Since my items (costs 50USD) has already been identified lost and I don't wish to wait for the new items, why am I unable to seek for refund?
This is totally unacceptable!
19 November 2024
Unprompted review
Reply from Woopcase
Hello,
We would like to help you solve any problems you may be experiencing.
Please send us an e-mail to hello@woopcase.com using the e-mail address of the buyer of the order. Our team will undoubtedly help you.
Jade
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