My experience with woodstep has been super! From the initial quote to the communication on the day and now subsequent to the sanding. The final product is super and making me feel I should've done... See more
Company replied
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Service was really good, the employees and communications are extremely clear and trustworthy. My floor was not the best quality to begin with so I am happy with the great effort they put in to make... See more
Company replied
Woodstep installed completely new oak floors for our apartment and we’re really satisfied with the results. They were smart and proactive in finding solutions, super dedicated to making the fini... See more
Company replied
We had a great experience with Woodstep for the renovation of our parquet. They sent someone beforehand to decide which is the best option to choose and they came punctually on the day we arranged for... See more
Company replied
Company details
- Wood Floor Refinishing Service
- Floor Refinishing Service
- Flooring Contractor
- Flooring Store
- Wood and Laminate Flooring Supplier
- Wood Floor Installation Service
Written by the company
Welkom bij Woodstep. Uw vloer is het visitekaartje van uw woning. Laat Woodstep uw woonkamer, keuken of bovenverdieping vernieuwen. Service, garantie en kwaliteit dat is waar Woodstep voor staat!
Contact info
Vijverweg 2, 7641LH, Wierden, Netherlands
- 0546 232 036
- info@woodstep.nl
- www.woodstep.nl
4.7
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with woodstep has been great
My experience with woodstep has been super! From the initial quote to the communication on the day and now subsequent to the sanding.
The final product is super and making me feel I should've done it a lot earlier. They really made it feel very easy.
20 January 2026
Unprompted review
Reply from Woodstep
Dear Tana,
Thank you so much for your amazing review! We’re thrilled to hear that your experience with Woodstep has been smooth from start to finish.
We absolutely love that your floor looks so good it makes you wonder why you didn’t do it sooner, that’s the best compliment we can get!
Enjoy your refreshed floor, and if you ever need us again, we’re always here for you.
Kind regards,
Amelia – Woodstep Vloeren
Excellent service from start to…
Excellent service from start to finish—quick, hassle-free quotes and great value. They arrived on time, completed the job efficiently, and were knowledgeable, helpful, and flexible throughout. Highly recommended!
27 November 2025
Unprompted review
Reply from Woodstep
Dear Ruben,
Thank you very much for your wonderful review! We are delighted to hear that you experienced our service as smooth, clear, and pleasant from start to finish.
Your compliments regarding our punctuality, efficiency, and flexibility mean a great deal to us. We are pleased that our team was able to support you with their knowledge and helpful approach.
Thank you as well for your recommendation, we are truly proud of it.
If you have any questions in the future or wish to make use of our services again, we will be more than happy to assist you.
Kind regards,
Amelia – Woodstep Vloeren
Reply from Woodstep
Dear KS,
Thank you so much for your kind words! We’re delighted to hear that our team’s flexibility helped meet your needs.
Thank you for taking the time to share your experience, it means a lot to us.
Kind regards,
Amelia - Woodstep Vloeren
Good floor results
Service was really good, the employees and communications are extremely clear and trustworthy. My floor was not the best quality to begin with so I am happy with the great effort they put in to make it look good.
The baseboards/plinten could have been more accurate but overall I strongly reccomend their service.
21 October 2025
Reply from Woodstep
Dear A. ,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both the service and the communication from our team. It’s great to know that our specialists were able to bring it back to life and achieve a result you’re pleased with.
Thank you for your kind words and recommendation. We truly value your trust in Woodstep and wish you many years of enjoyment with your refreshed floor!
Kind regards,
Amelia - Woodstep Vloeren
Excellent Service
Excellent Service - No Hassle Quote...very quick..very good value....turned up...did the job.....very knowledgeable, very helpful, very flexible....highly recommended
9 October 2025
Unprompted review
Reply from Woodstep
Dear Sean,
Thank you very much for your fantastic review! We are delighted to hear that you are so satisfied with our service, communication and craftsmanship. We always strive to make things as easy as possible for our customers, so your words mean a lot to us.
Thank you for your trust and your recommendation, we greatly appreciate it!
Kind regards,
Amelia - Woodstep Vloeren
Pretty reliable
Pretty reliable, went well, the work was conducted as expected. No issues
13 June 2025
Reply from Woodstep
Dear C. Montoya,
Thank you very much for your review!
We’re pleased to hear that everything went smoothly and met your expectations. Reliability is something we take pride in, so it’s great to know that this came across in your experience with us.
Should you have any questions in the future or plan another flooring project, we’d be happy to assist you again.
Kind regards,
Amelia – Woodstep Vloeren
I've ordered twice from Neatie.com
I've ordered twice from Neatie.com and both times were perfect. Unique gifts, timely shipping, and amazing customer support!
24 March 2025
Unprompted review
Good plinths, great customer service
Customer service is outstanding, questions answered well, any potential issues are handled amicably and in good faith.
4 July 2024
Unprompted review
Reply from Woodstep
Dear Sofiia,
Thank you for your positive review! We are delighted to hear that you are pleased with our customer service and the quality of our plinths.
It's great to know that your questions were answered well and that any potential issues were handled amicably and in good faith. Your satisfaction is our top priority.
If you have any further questions or need assistance in the future, please feel free to contact us.
Best regards,
Ingmar - Woodstep Vloeren
Great Experience!
The Woodstep Team were really pleasant to deal with - from the first enquiry to the completion of the works. We were well informed through every step and everything went exactly as planned. We're really satisfied with our floors, very high quality of work!
16 February 2024
Reply from Woodstep
Dear Simon,
Thank you for taking the time to share your positive experience with Woodstep. We're delighted to hear that you had a great experience with our team, from the initial inquiry to the completion of the works. Your satisfaction with the quality of the work on your floors is our ultimate goal.
If you ever have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out.
Best regards,
Ingmar - Woodstep Vloeren
Everything was great
Everything was great, from quotation, follow up and the installation team were very professional. The end result was great too
17 January 2024
Reply from Woodstep
Dear Graham,
Thank you for taking the time to share your positive experience with Woodstep. We're thrilled to hear that you found our quotation process, follow-up, and the work of our installation team to be great and professional. Achieving customer satisfaction is our top priority, and we're delighted that the end result met your expectations.
Should you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future.
Best regards,
Ingmar - Woodstep Vloeren
Niet betrouwbaar: annuleert afspraak 12 uur van te voren
Contracted Woodstep May 2023 for floor renovation on December 1, 2023 of our retail shop. Last contact to discuss details were on Tuesday November 28. All was in order, and they confirmed again that they would come on December 1st. Yesterday (one day before the actual renovation date) they cancel at 6pm without explaining. Calling them on December 1st, at 8am: they simply said they do not have the materials, and the workers are now at a different location. They simply cancelled the job at the latest hour. Totally unacceptable. Problems happen, just not 12 hours before you're supposed to show up. And at least try to accomodate a solution.....
### REPLY to your reaction:
Thank you for your response; it is appreciated.
It seems we do not agree on what occured when. I acknowledge Crealize's request for additional wood 3 days prior to our scheduled appointment on Friday. However, we did not receive any indication from your team that day that accommodating our request was not possible.
I understand that ultimately, finding the extra flooring proved challenging for you, again, despite the fact that your colleague had confirmed the job. Our main disappointment stems from receiving your cancellation via an email at 6 pm the day before, after your office hours, not offering any solution.
A more acceptable aproach would have been to either call us and inform us that after reviewing our request, you were unable to fulfill and find a soluition.
Our soluiton was to have your team fix the 41m2 of total of 43m2 on that Friday, and fix the additional 2m2 of damaged floor for a later date at additional costs. This would have allowed us to open our shop as planned, and we would have been open to scheduling another session for the remaining work.
Unfortunately, your cancellation came without any alternative solutions offered other than "simply postponing" which has caused us loss of revenue due to the unability to open our retail shop. But you simply accepted another job for that Friday, leaving our entire shop in a mess, while you could have simply fixed 90% as planned, so we could open.
Furthermore, I'd like to point out that your team only started to find a solution after I posted this review. That could have been a coinsidence, but the entire Friday morning you were willing to offer any solution or alternative date. There was no proactive effort to resolve the issue until I shared my experience publicly. Your colleague (I believe "Tara") tried to move heaven an earth that Friday afternoon, but again, only after we shared our complaints online, not when we were in communication with you.
You mentioned that you lost your faith in us as a customer: imagine how we felt!
Finally: I acknowledge that your company has many great online reviews. Yet, as with any business, mistakes are being made.
Your company decided to cancel on the evening before the scheduled date and to prioritize another job, leaving us without any solutions. The responsibility for this situation lies with you, not with us. You should have showed up, and fix the overwhelming mayority of the floor, the remaining 2m2 could have been fixed at a much later date and - of course - at additional costs.
1 December 2023
Unprompted review
Reply from Woodstep
Dear Emi,
Thank you for your feedback; however, we believe that your review does not accurately portray the situation. You posted it before we had concluded our communication with your interior stylist, 'Crealiza.'
We were actively engaged with her at the time of your review. During our conversation with her, several options were presented for a resolution, including rescheduling the execution date.
We had to postpone the project because right before the renovation your stylist informed us that we needed more wood because of new water damage to the floor, this was something we could not provide on such short notice. This was beyond our control, as it was only brought to our attention on November 28. We attempted to reach your stylist by phone at that time, but we received no response and, as a result, communicated via email.
At that point, we were informed by your representative that the demand was for us to proceed with the renovation, regardless of the shortage of materials making the task impractical. We offered alternative expedited solutions.
Together with your stylist, we decided to proceed with renovating only the ground floor so that you could open the store, with plans to return for the upper floor at a later date.
After this agreement was reached, you posted your review. Based on the review and the lack of trust, we have decided that it would be in the best interest of both parties not to proceed with this project.
We find it unfair and unreasonable that you posted a review based on information that is invalid in a situation that could have been resolved.
Please let us know if there is any further way we can assist you.
Kind regards,
Ingmar - Woodstep Vloeren
Woodstep installed completely new oak…
Woodstep installed completely new oak floors for our apartment and we’re really satisfied with the results.
They were smart and proactive in finding solutions, super dedicated to making the finishing result proper and high-quality.
We recommend!
Thank you Jozef, Youri and the team!
27 November 2023
Unprompted review
Reply from Woodstep
Dear Leonarda,
We would like to thank you for your 5-star review. It is very nice to hear that you are not only satisfied, but happy with the completely new oak flooring we installed in your flat.
Our team, is committed to delivering high-quality results and ensuring customer satisfaction. And we are happy to hear that Youri, Joseph and the rest have achieved that. We always strive to provide the best possible customer service, and we are glad that we succeeded again this time.
Your recommendation means a lot to us, and we stand ready for any future questions or help you may need. Thank you for choosing Woodstep!
Warmest regards,
Ingmar - Woodstep Vloeren
We had a great experience with Woodstep…
We had a great experience with Woodstep for the renovation of our parquet. They sent someone beforehand to decide which is the best option to choose and they came punctually on the day we arranged for the meeting. We needed the job to be done quite urgently and they were very flexible with their agenda. Jerry polished the parquet and oiled it, the result is great. I highly recommend Woodstep.
24 October 2023
Unprompted review
Reply from Woodstep
Dear Michel,
Thank you for sharing your positive experience with Woodstep. We are delighted to hear that you had a great experience with the renovation of your parquet. It's wonderful to know that our team was punctual, flexible, and that Jerry did an excellent job polishing and oiling the parquet.
We appreciate your recommendation, and if there is anything else we can assist you with in the future, please feel free to reach out. We hope you continue to enjoy your beautifully renovated floor.
Best regards,
Ingmar - Woodstep Vloeren
Good value for money and top quality.
Good value for money and top quality renovation of our oak floor. We waited several months for the appointment, but it was worth it.
13 July 2023
Reply from Woodstep
Dear Customer,
Thank you for your positive feedback! We are delighted to hear that you found our services to be good value for money and that the renovation of your oak floor was of top quality. We apologize for the wait you experienced for the appointment, but we're glad to know it was worth it. Customer satisfaction is our priority, and we appreciate your trust in us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Ingmar - Woodstep Vloeren
Tevredenheid gegarandeerd!
Great assortment and comprehensive service. My floor was immediately delivered with all the extras I needed. Very attractive prices and very high quality of goods. I definitely recommend this company.
7 February 2023
Unprompted review
Great service also in english
Great service also provided in english by the worker! Top choice
18 March 2022
Unprompted review
Reply from Woodstep
Dear Alberto,
Thank you very much for posting your five-star review.
How nice to read that you are so satisfied with our company. It is important to us that we can help everyone with their wooden floor renovation. Therefore, we can of course also speak to you in English.
We hope you enjoy the new look of your floor!
Kind regards,
Gemma - Woodstep
I recommend the company
I recommend the company, they reply fast, the price was fair and the service was well done.
3 December 2021
Unprompted review
Reply from Woodstep
Dear Anderson,
Thank you very much for posting your review
Our customer service is always ready to give you the best and quickest advice. It is important to us to offer the best quality at a reasonable price.
We hope you enjoy the look of your new floor.
Kind regards,
Woodstep - Gemma
Fantastic, highly reccomend.
What great service, from the moment i contacted Woodstep they were so helpful with everything. Then Alfredo who did the floor again amazing, so kind and really loves his job! The floor looks amazing. Highly recommend and im even using them again in the future.
4 November 2021
Unprompted review
Uneven and poor colour wax application
Woodstep renovated and coloured our old oak floor.
Unfortunately the coloured wax is applied very unevenly. Showing large colour differences on the passes they made when applying. Issue raised to woodstep but they claim the colour difference will fade over time and with use. They are not taking the complaint seriously.
22 June 2021
Unprompted review
Reply from Woodstep
Dear Maarten,
We are sorry that your experience with us was like this. This is obviously not our intention.
Unfortunately, we cannot find any complaint under your name in our system. Perhaps there has been contact with another name or person.
We would still like to get in touch with you to see how we can resolve your dissatisfaction. We would therefore like to ask you to send a message to aanvragen@woodstep.nl. We would like to find a solution together.
We hope to hear from you soon.
Kind regards,
Woodstep - Sander
Good quality work, quickly done
Woodstep did outstanding work renewing my parquet floors. They were fast and technically proficient. The people doing the work clearly were experienced. I also received very good advice about how to care for the floor in the future.
12 November 2020
Unprompted review
Reply from Woodstep
Dear Richard,
Thank you for your 5-star review. It is nice to hear that they work fast and technically proficient. It is also nice that they give you good advice. We wish you a nice time with your new floor.
Kind regards,
Woodstep - Fabiënne
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