Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
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The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
Company replied
There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
Company replied
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
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Replied to 100% of negative reviews
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!!!SCAM!!!Product not working, Terrible AI customer support, Fighting a refund with loopholes-Even if you are right they will never issue a refund
!!!SCAM!!!Product not working, terrible AI customer support, fighting a refund with everything they have even if you are in the right they will simply disconnect. DO NOT USE
22 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear that the product did not work as expected and that your support and refund experience left you feeling frustrated. We understand how disappointing this must be, especially when you feel your concerns were not properly addressed.
Your case will be **reviewed with priority**, including the product issue, your previous support interactions, and your refund request, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
Absolutely unacceptable experience.
Absolutely unacceptable experience.
I used this product once a year ago, found it completely useless, and never touched it again. Out of nowhere, I’m charged for a renewal I never actively agreed to or intended to continue.
Instead of taking responsibility, they hide behind their “policy” and refuse a refund, even though the product was never used and clearly provides no value in my case. The so-called “renewal reminder” is not a valid excuse to charge customers for something they don’t want or need.
What’s even worse is the support process—asking for logs, screenshots, and technical details for a product I haven’t used in a year. It feels like a deliberate attempt to complicate and delay rather than actually help.
This is not how you treat customers. Charging people for unwanted renewals and then refusing refunds shows a complete lack of respect and accountability.
Be very careful when purchasing from this company. If you don’t cancel in time—even if you don’t use the product at all—you will still be charged, and getting your money back will be nearly impossible.
20 May 2026
Unprompted review
Reply from Wondershare
Dear customer,
We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We completely understand how upsetting it must be to receive an unexpected renewal charge for a product you haven’t used.
In order to help us look into your case and follow up appropriately, could you please provide your order number or the email address associated with your Wondershare account? With this information, our team will be able to review the situation and assist you further.
Thank you for sharing your feedback with us, and we appreciate your patience while we work to resolve this.
Title:Paid for a Lifetime License, Software Cannot Activate, No Response from Support
Title:
Paid for a Lifetime License, Software Cannot Activate, No Response from Support
Review:
I am filing a formal complaint regarding my purchase of a lifetime license for Filmora (Traditional Chinese version) on February 24, 2024, paid via Alipay.
Although I purchased a lifetime license, the software cannot be activated. Every time I log in, the system shows the following error:
“An error occurred while verifying the license or account. Please restart the software and try again.”
I have tried all recommended steps, including restarting, reinstalling, switching devices, and changing networks. The issue persists, and the software remains completely unusable.
I contacted Wondershare multiple times through their official support channels, but I have never received any response. This is not a delay — it is complete silence.
This behavior constitutes:
- Failure to provide the product I paid for
- Violation of the lifetime license agreement
- Refusal to provide after‑sales support
- Potential fraudulent business practice
I request the following:
1. Immediate restoration of my lifetime license, or
2. A full refund if the company cannot provide the service I purchased.
I have proof of purchase, the Alipay transaction record, screenshots of the activation error, and records of unanswered support requests. Ignoring customers after taking payment is unacceptable and violates basic consumer protection standards.
19 May 2026
Unprompted review
Reply from Wondershare
Dear customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this issue has caused. We understand how upsetting it must be to have purchased a lifetime license and be unable to activate the software.
To help us follow up on your case promptly and investigate the issue thoroughly, could you please provide your order number or the email address associated with your Wondershare account? With this information, our team can review your purchase and assist you further with restoring your license or resolving the situation.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address your concerns.
Very deceptive
Very deceptive! Product is shitty, barely works sometimes. They charge extra this and extra that. They say 30 day /7 day money back guarantee. THEN DENY THE REFUND I SENT WITHIN 4 DAYS. DONT PAY.
19 May 2026
Unprompted review
Reply from Wondershare
Dear customer,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it can be to feel that a refund request was not handled as expected.
To help us follow up and resolve the issue promptly, could you please provide your order number or the email address associated with your Wondershare account? With this information, our team can review your purchase and assist you further.
Thank you for sharing your feedback, and we appreciate your patience while we work to address your concerns.
Started the 7 day free trial to see if…
Started the 7 day free trial to see if the quality was on par with other software, just to have an alternative.
Checked my bank account a day later and they had withdrew for the annual subscription. 65€ just gone and they refuse to refund
Worst part is, if I liked the program I might’ve gone for their monthly subscription, but now that this has happened, I really dont think I want to support this bussiness, complete scam
19 May 2026
Unprompted review
Reply from Wondershare
Dear customer,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. We understand your concern regarding the 7-day free trial.
We’d like to clarify that Filmora Creative Assets offers a 7-day free trial, and the Filmora software itself also provides a free trial version to allow customers to “test drive” the product before making a purchase. The free trial is designed to give users the opportunity to download and evaluate the software to ensure it meets their needs and works as expected before deciding to buy. Please note, however, that the trial version provides only partial functionality, and to unlock and enjoy all features, a full product purchase is required.
We have received your feedback and will follow up on your issue to ensure it is addressed appropriately.
Thank you for sharing your experience, and we appreciate your patience.
I've never seen more blatant scammers…
I've never seen more blatant scammers in my life. They add a subscription charge you do not agree to when you purchase one of their products and then silently charge you that subscription a day after purchasing that product.
I had cancelled the subscription and they had charged me it anyway. I'm having to fight my way through a case on PayPal because of this.
Oh, and their product is absolutely terrible. They do not do what they say they can do. What a trashy company.
28 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the frustration caused by the subscription charge and your dissatisfaction with the product. We understand how upsetting it must be to feel that a charge was processed after you had already cancelled, especially while also dealing with concerns about product performance.
We take both billing and product concerns very seriously. Your case will be **reviewed with priority**, including the subscription details, cancellation status, billing history, and the product issue you described, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Best regards,
Wondershare Support Team
Bought their subscription by mistake
Bought their subscription by mistake. didnt used it, wrote them thrice and they absolutely said No to refunds. Totally a Scam!!
1 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the frustration caused by the accidental purchase and the outcome of your refund request. We understand how disappointing it must feel, especially if the product was not used and you expected more flexibility.
We take refund concerns seriously. Your case will be **reviewed with priority**, including the purchase details, account usage, and your previous refund requests, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Best regards,
Wondershare Support Team
hi this says it covers all ipads
hi this says it covers all ipads, however when i connect it says my ipad pro gen 3 isn't covered, so why do you advertise all ipads? i want my money back please, however support is automated and cannot get past the automated system just saying your ipad is not supported.
you are scammers and i want my money back and cancel the subsription or i'll see you in court
16 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the confusion regarding device compatibility and the frustration caused when your iPad Pro (3rd generation) was reported as unsupported despite your understanding that all iPads were covered. We understand how disappointing this must be, especially after making a purchase based on that expectation.
We also regret that your support experience did not provide the assistance you needed.
Your case will be **reviewed with priority**, including the device compatibility information, your subscription details, and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Best regards,
Wondershare Support Team
So nervous about moving 10GB of…
So nervous about moving 10GB of WhatsApp data. Support promised it'd work and they were right. MobileTrans is a lifesaver.
5 May 2026
Unprompted review
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Its a scam site it will make you pay…
Its a scam site it will make you pay but the receive will be 0/10 its useless
No refund will be made, I try to click refund in a few hours because I can't even use drfone app, this site wondershare will not give you a refund even you try to, just don't use this site or app just leave don't try to use it for your own safety
13 May 2026
Unprompted review
Reply from Wondershare
Dear customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced.
We have already received your comments and would like to assure you that your case has been noted and will be further followed up by our support team for investigation.
We appreciate your patience and understanding, and we will do our best to review the situation thoroughly and work toward a proper resolution.
overcharged for service, refused a refund. Avoid!
Bought the recoverit software with the intention of restoring a deleted file - was advertised a price of 62£ for the basic monthly price, but was charged 74£. Disputed the transaction but was sent a generic response along with a refusal to refund the money. The product was unused and I provided the access code to validate this, but was denied. Deeply dissatisfied. Put your money elsewhere.
Edit: as of 2 weeks after the reply was posted, no resolution has been achieved. I think the company just posts a generic reply to make it seem as if they are reviewing customer concerns. They have NOT reached out to me.
13 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the confusion regarding the pricing and the frustration caused by the charge difference and refund outcome. We understand how disappointing it must be, especially when the product was not used and you expected a different billing amount.
We take billing and refund concerns very seriously. Your case will be **reviewed with priority**, including the pricing discrepancy, transaction details, and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
I've subscribed to dr.fone and the…
I've subscribed to dr.fone and the application is performing well; however, I cannot find a way to contact support with questions. Although I chose the 3-day free trial, I couldn't find information on what is included or what benefits it provides. I have been charged and would like to know what this trial covers before I cancel my subscription.
14 May 2026
Unprompted review
Reply from Wondershare
Please submit issue reports through the "Feedback" feature within the app. Our team will carefully review your feedback and respond to you within approximately 2 business days.
Wishing you a pleasant life.
They scam you hack your system remotely…
They scam you hack your system remotely and watch you after they have you ip address a ding a ding screws everything over scams everything possible to provide for their families that don't wipe is their region why steal honest people money they close chat when try contacting their services and they won't provide a number pretty suspicious fishy business development growth here don't help them grow unless u wanna get scammed they provide nothing but non sense they play nice I shall show how nice they really been they will fraud ur card suggestions here
12 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your concerns.
We’re very sorry to hear about your experience and understand how alarming these concerns must feel. We want to be clear that we take reports related to account security, privacy, and billing extremely seriously.
Your case will be reviewed with priority, including the security concerns and support experience you described, so we can better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Reply from Wondershare
Hello,
Thank you for your feedback.
We’re sorry to hear that your experience has been disappointing, especially regarding performance and the availability of effects. We understand how frustrating it can feel if the product seems slow or if the available content does not match your expectations.
Your feedback is important to us and will be shared with our team as we continue working to improve both product performance and user experience.
Thank you for taking the time to share your thoughts.
Horrible product and a horrible customer experience
AI company that will absolutely refuse refunds. Product did not work and I provided proof yet still did not refund. Horrible product and a horrible customer experience.
Edit 5/28/2026: They 'followed up' and still did not refund any of my money. It's a scam. DO NOT USE THIS COMPANY. THE SOFTWARE DOES NOT WORK AND THEY DO NOT REFUND ANYTHING.
16 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear that the product did not work as expected and that your experience with our support and refund process left you disappointed. We understand how frustrating it must be, especially after providing evidence and still feeling that your concerns were not resolved.
We take both product performance and refund concerns very seriously. Your case will be **reviewed with priority**, including the issue you reported, the information you previously provided, and your refund request, to better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention
Deceitful
I'm very upset with this company. I bought the lifetime version in 2022, and the other day there was a pop-up saying 'upgrade for free.'
I clicked it, believing it, then after paying my Audiobook in Filmora, it asked me to subscribe. The newer version to over.
I asked Meta AI to help her the old version back. We tried several methods, but Filmora made it completely unavailable.
This is really bad business and extremely unfair, whereas other companies I paid for a lifetime offer never attempt anything so nasty (ProWritingAid, Speechelo, Atticus, Microsoft Office.)
Now I am using the free Capcup instead, but I'm not sure what will happen next time I want to post an eight-hour audiobook up on YouTube.
I'm not sure how Filmora can think that tricking old clients to pay a subscription will work in its favour. Very deceitful.
So be careful not to clock the pop-ups, or Filmora 'Wonder' share will rob you blind.
Indie authors have to pay for a lot, and this broke one is not happy at all.
10 May 2026
Reply from Wondershare
Hello,
Thank you for sharing your experience in such detail.
We’re very sorry to hear about the confusion and frustration regarding your lifetime license and the upgrade process. We understand how upsetting it must be to feel that your previously purchased version became unavailable after following an upgrade prompt, especially when you expected your existing license to continue working as before.
We also regret that this experience has affected your trust in our product.
Your case will be **reviewed with priority**, including your lifetime license, the version history, and the upgrade behavior you described, so we can better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Excellent and easy to use Solutions
Excellent app! Really user friendly and any one can use it. I wanted something that is smart and easy to use for video editing and this really delivered through Filmora.
31 March 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Refund refused for faulty software.
I purchased Dr.Fone for an FRP unlock on a Tecno BF6, but it failed completely. I contacted support within the refund period, but agent Margaret refused to help unless I provided 'logs' from an uninstalled program. This is a scam to avoid giving refunds. My Wondershare ID is 474273936
13 May 2026
Unprompted review
Reply from Wondershare
Dear customer,
We are very sorry to hear about your experience and the frustration this situation has caused. We sincerely apologize that the product did not work as expected and for any inconvenience you encountered while seeking support.
Thank you for sharing your feedback with us. We have already received your case details and will further follow up on this matter for review and investigation by our support team.
We appreciate your patience and understanding while we look into this for you, and we will do our best to ensure the situation is properly reviewed.
Product doesn't work
Product doesn't work, and there's no customer support (other than useless AI that can't connect you to any representative). I wrote emails, waited for weeks for a reply, and never got one. They won't even let you leave a review on their page unless if it's a positive review! I've been robbed, and if I had the money, I would sue. Stay away!
17 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear that the product did not work as expected and that your experience with our support process left you feeling unheard. We understand how frustrating it must be to spend time seeking help and not receive the response or resolution you were expecting.
We also regret that your overall experience has been so disappointing.
Your case will be **reviewed with priority**, including the product issue you reported and your previous support attempts, so we can better understand what happened and ensure it is properly addressed.
As Trustpilot is not connected to our support system, we will arrange for our team to **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, our team will contact you directly.
Thank you for bringing this to our attention.
Total scam
Total scam. I signed up for a trial and they keep taking my money! I can't call them to stop the payments. Got to cancel my CC. DON"T USE THEM
12 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re very sorry to hear about the frustration caused by the trial and the continued charges to your account. We understand how upsetting this must be, especially if you were unable to easily manage or stop the payments.
We take billing concerns very seriously. Your case will be reviewed with priority, including the trial activation, subscription status, and billing history, to better understand what happened and ensure it is properly addressed.
Please contact our support team via the app or help center so we can investigate your account directly and assist you further.
Thank you for bringing this to our attention
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