Wizards of the Coast Reviews 

I filed for a refund due to missinformation onboard their platform Magic the gathering arena

In this platform, there is something called a "Rotation", where cards will be removed from the playable pool.
When you go to create a card that is going to leave on "Rotation" you get a warning that it is going to rotate [true for right now anyway 24.08.2023]

I made some cards that didn't say it will rotate, then those cards rotated out.
then they unrotated, after less than 24 hours,
and the rotation is only scheduled for 05.09.2023
[take a moment to aknowledge the unproffesionalizem]

I was and still am very confused. [Why were the cards I made rotated out?, will it happen again on the 05.09?]

I went and asked customer service if the cards I made will rotate in 05.09.2023, and if I can get a refund due to me making them recently, and them not being stated as part of the rotation [remember, when you go make a card that is being rotated, there is a warning that it will rotate]

At the begining they were nice and responded quickly
then things got bad.

they started responding, but somehow forgot previous messages and asking the same questions [felt like talking to bots], I made a summary of all previous messages fo them and said I was insulted for being asked the same questions multiple times [they wanted details about what happened to my cards, which I discloused as I have here, with some more details about what specific cards I made that were briefly rotated, and when did I make them]

During our conversation my questions were ignored repetatly, but I still got responses, so I wasn't sure what is going on [why are they answering as service, if they aren't answering my questions?] not only they did not answer the questions, they didn't even say "We will get back to you on that" or anything of the sorts, I was basically ghosted and was answered at the same time, being asked for details I already gave.

After saying I was insulted and sending a big summary [so they don't have to ask for the same details], I recieved a brief message saying:
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Hello,

Thank you for emailing us back. I have looked into your request and we unfortunately will not be able to provide Wildcards to your account. Cards or other items are not provided in place of cards being rotated out of a format. Your feedback and feelings about this has been collected.
---------------------------------------------------------

Note that in every other message I was told who I was talking to, not in this one though.
before this final response I talked to:
Westley‍, Linwood‍, Shauna‍, Frank‍, Jacob‍.

each talked to me exactly once, with Westley being the exception, sending me 2 mails, THAT WERE IDENTICAL, asking the same questions, again.

After the final mail [not the conversation with Westley], I asked about the missinformation in MTG Arena.
I am going to quote my response, and I know I am a bit salty in the mail but here is what I said:
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It did not state they were being rotated out, while other cards clearly stated that they are going to be rotated out.
Does that not seem misleading in your opinion?

Is this company protocol to label the cards as such?
I would really appreciate it if you will help me understand, so I can avoid this unfortunate occasion for next time.
---------------------------------------------------------

Since then I repetadely asked for a response, and was ghosted for about a week [they usually responded in less than 1 day]

In summary:
I was unheard, disrespected, mislead.
and you know what the worst thing is?
NO ONE CARES.

Pricing for the new Commander Master Displays are a joke. Thats a ripoff of a scamm company. 552€ ??? For reprints ?

I purchased a phyrexia all will be one pre-release box and the outside of the container seals were not compromised however the packs inside were resealed and did not have any rares in them even though each pack is supposed to have a gold rare card in each. Somebody opened up the packs and then resealed them internally from employees of Wizards of the Coast this must be an inside job. This compromises the Integrity of the company and the trust customers have that they will get good quality product with the cards that are expected to be inside the fact that this box was compromised means others have been as well. This is a matter of principle. Never in the 30 years of Magic Game play has this happened to me and now I can never buy anything from you with same confidence as I did before.

This company will take time to die there are too many people who like it and want to buy the cards because they enjoyed it. However, like a number of people who have issues with the bastardization of work from people just to race swap and make the game more inclusive, in addition only picking and choosing which ones as well. Lets get the example of the new LOTR set coming out, ultilizing race changing to humans...of highborn levels (kings and relations) but yet Éomer is a white character and Éowyn (His sister) is now portrayed as black. So just breaking any lore there.
Additional issues are the inconsistencies and lack of support from anyone at WOTC, try and complain about their poor product: foils that come out of the pack curled and unplayable/marked cards and no interest in replacing them because they can't control humidity...but still ensure that product quality is on a constant down hill spiral but hey saving them money.
Also from lack of promised product, box toppers for sets that have them not being put into the boxes and after all information is submitted complete silence from WOTC hoping you will just give up.
Poor leadership and R&D with making sure sets are balanced and there can be diversity: Arena proves there is limited to no diversity at all the higher ranks.
Using the secondary market to make secret lairs that is just printing money and making sure there are some good sometimes and then useless others.
Even though it has been a long time since they instituted a no set MSRP for their product basically assists in the downfall of local gaming shops- then asks why standard is dying especially in LGS.
Without the MSRP is causes distributors to overcharge for "premium" sets that in the past had affordable pricing points to be inclusive to all players not just the wealthy which is where it has been trending and continuing to get worse.
All in all the poor leadership, woke culture/inclusivity, poor product standards, active hate and treating players as imbeciles with wallets, no support that actually follows through with prodcued damaged products, and just a lack of caring for anything besides trying to extract all the money they can for inferior products is where this had lead to.

The boycott of WOTC should be done by magic players similar to DnD community. Hold them accountable for everything, get rid of the leadership that are stomping their own reputation into the mud and put R&D back into the game to really save it in a playability perspective. This won't go far I know just voicing concerns that I have and know others have also had as this is a problem to the whole of the community and is a continuing slap in the face to people that do care about magic.

I love Magic the game, but really: MTG Arena is just unplayable due to Server Problems. You loose games that you would win and you loose money. It really feels like fraud in the end.

The use of Pinkertons, a private security firm known for resorting to violence against American workers, to confiscate a box of March of the Machine: The Aftermath trading cards is both illegal and unacceptable. The Pinkertons murdered people! This incident highlights the need for companies to prioritize ethical and lawful practices when engaging third-party security firms.

The Pinkertons outrageous behavior prompted the US Congress to pass the Anti-Pinkerton Act, which aimed to curb their excessive and often unlawful tactics.

The logistics error that resulted in the wrong product being delivered to the person was an honest mistake by the seller. Using intimidation and aggression to resolve the issue is unjustifiable. The person who was threatened showed remarkable kindness in the face of unwarranted aggression.

This incident makes it clear that Wizard of the Coast does not deserve the support of its customers. I will never purchase any product from them again.

"Pinkertons reportedly demanded the return of the "stolen" cards, which he says he purchased from his friend. The agents ultimately took back the cards, boxes and foil wrappers, even counting the cards to ensure they retrieved them all. The agents also demanded he remove his MTG leak videos. During the incident, oldschoolmtg stated that the Pinkertons mentioned the potential of "jail time" to him and his wife. He called a representative at Wizards of the Coast that the Pinkertons referred him to, who oldschoolmtg described as "apologetic" about what happened and said they just needed to ensure the leak went no further."

On another note. NEVER comply with private security ghouls like this. They have absolutely no right to do this. The leaker was dumb for complying with these guys. He should have just closed the door and called a lawyer. they basically sent thugs who are known for killing people to shake down this guy - ffs WOTC wt-f were you thinking?

Customer service does not red the content of emails. Instead they only send templated emails. They lie about the nature of arena (they use a matchmaker)

I bought an expansion set of books almost 150€ it come damaged in all the books with corners pretty bumped. They said that they couldn't garantee the mint condition of te books. So you sell books and you can't guarantee that are in good shape? I will never buy anything to them

What happened to magic. Your banned and restricted list gets more and more but the cards get more and more powerful. And we have to spend more and more money to some what keep up. I am watching YouTube of people opening 9 pre release boxes and everyone has access to Mom before it's even out without going to a pre release. I was there and did my time to get the 1 pre release box that I deserved. And I payed good money to play fun magic. I got a bunch of bad draws and wasted my money being that the guy next to me had a card that was a more powerful cheaper version of a banned card. I can't play my banned cards and I'm restricted on certain cards but if you have the money you can buy a better mor powerful card then what's on that list. Do yall even look at the lists before you drop cards or do you just care about the money anymore? Do you care about the people that have love for playing the game anymore or is it just a cash cow for you?

it once was a game for the people. everyone could play.
now its just milking the cow.
250€ for collectors booster display were really hard...
while 0,02€ prices on the secondary market are not rare. even for really good cards.

now 500€ for lord of the rings?
go down with your greed. i quit

Wizards of the coast have proven more than enough times that they are not here to give you a good product, theyre here to monetise and force down micro stransactions on their new upcoming "video game" more like casino game. ONE DND

on top of that theyre making worse and worse book adventures, and theyre trying to crush the competition by sueing everything around them

there are so many alternatives to 5E come check them out !

Worst company worldwide. They sell product for huge money and product is poorly manufactured. They manipulating everything from boosters to MTG Arena to D & D. Everything they can, they try to squeeze as much as possible. There is no joy anymore, only pure corporate greed. I will never ever purchase anything from this disgusting group of people. F you

This company recently decided to uproot their entire customer base in a potentially illegal attempt to strangle old and new third-party content creators with retroactively demanding 25% royalties based on gross revenue.

This would have been done via essentially voiding the Open Game License 1.0a, under which many excellent games and game systems have been made over the past 20 years.

The disgustingly greedy and tone-deaf behaviour displayed by this company should be a clear warning that they want to destroy what it means to play Dungeons and Dragons.

This company is continuously ruining its IP. They stomp on customers beliefs and trust. Money grabbing greedy corporations should not get rewarded.

The competition is there for us. Let’s step on over and be done with this crap company and let them deal with other companies that went too far. (EA, Activision, Blizzard, etc.)

Destructive company that doesn't realize that their profits come from their consumers. You cannot sustainably put profits before customer and expect to keep your customer. You provide a service for us, we pay for that service. We are unhappy with the way you treat the people and our beloved games. I will no longer purchase from this company until the games we love are put above Hasbro's arbitrary authoritarian decisions.

Don't trust this company.
Their new OGL is made to curb users and max out profits using other people's work without payment.

They resort to lying and other shady tactics in order to push it through.

All of this has been confirmed through their own actions and insider information from employees.

I used to like D&D. I thought 3rd edition was good but it seems that the company has taken a turn for the worse since then. Over the years they have tried to squeeze more and more money out of their fan base. Leaked information shows that the main topics in their company is about getting more money form fans not about delivering more value for their fans. It is clear they just see the fanbase and publishers as cattle the need to milk or slaughter.

I refuse to buy any more Hasbro Wizards of the Coast products. There are many more publishers and designers that really care about their fans and I hope that if more people do it it bankrupts them.

Can't even call it "Customer service" considering how bad it is. Took them 21 days to respond to a ticket I filled via their support site.

And once someone did get back to me they didn't answer any of the simple questions I'd ask and seemingly hadn't even read it. Seeing that the representative was talking about something completely unrelated.

And when I responded someone else came back, said I had submited a ticket for the wrong product and to make a new one, and then just one-sidedly marked it as "Solved".

NEVER EVER buy a "Secret Lair" product or anything else from them ever. All responses were also quite clearly premade templates and I'm honestly unsure if any of them are actual people.

Their customer service is horrible. No answer, no nothing other than an automated email saying "sorry, were backed up". Its been a week now. WTH? No number to call, no nothing. They can just easily hide behind email and not respond. I purchased a product online from them, it was damaged upon arrival. I will never buy anything from them via their website/store. I will go to a local gaming store. Lesson learned.