Still a very high priced insurance even with a black box. Renewal this year hasn't changed still high even with being a very good score throughout.
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Review summary
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What people talk about most
Reviews shaping this summary
Overall a good company, however there prices are a little off. I’ve been with wise driving just over 2 years. I moved home, previously I was in a flat, and my car was parked on a busy road. Now I’m in... See more
Company replied
Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rath... See more
Company replied
So far I've had no issues with them, after reading some of the reviews I was very sceptical. But the black box instalment was very fast and efficient. Very good and fast customer support. Offered very... See more
Company replied
Company details
About WiseDriving
Written by the company
Get driving.
Get scoring.
Get saving.
At WiseDriving, we provide car insurance that can save you money as well as keep you safe on the roads. Our innovative telematics technology product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times. With this we give you the opportunity to earn reduced premiums through safe driving
Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com
GET A QUOTEHELP CENTRE
Contact info
iGO4 House, Staniland Way, Peterborough, PE4 6JT, Peterborough, United Kingdom
- contact@wisedriving.com
- www.wisedriving.com
3.9
Great
8K reviews
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AVOID at all costs
AVOID at all costs
My Son purchased his insurance and his car (Fiesta silver), 9 months later changed car for same but newer. (Fiesta blue)
Charged £150 for another black box even though we removed old one easily from his old car.
Another couple of months later bought a Bmw. Took old box from fiesta and had to pay another £150 for a new black box again even though we had the one from his blue fiesta.
He decided to cancel insurance even though it ends in 2 months, guess what he was charged another £150 to cancel.
I think it’s disgraceful as it’s really expensive for young people these days for insurance.
3 January 2025
Unprompted review
Reply from WiseDriving
Hi,
Thank you for your feedback, I am sorry to hear that you have had a negative experience with WiseDriving.
Our cancellation and mid-term adjustment fees are stipulated in our terms and conditions which you would have read and agreed to when you set up the policy and a link to these terms is included in all email correspondence we issue to our customers.
Many thanks,
Adam
Reply from WiseDriving
Hi Santos,
Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.
Many thanks,
Lauren
Easy to use box system
Easy to use box system, no invasive box with cables all over the place on your wind screen. Box connects to battery and is hidden under tour bonnet. Staff are extremely skilled when it comes to handling a claim. Overall brilliant Insurance group.
27 December 2024
Reply from WiseDriving
Hi Stephen,
Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received.
Many thanks,
Lauren
Reply from WiseDriving
Hi Cameron,
Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.
Many thanks,
Lauren
Waste of time
Used for one year then at the end of the insurance I get an email say they not renewing next year with out no reason
26 December 2024
Reply from WiseDriving
Hi Kevin,
Thank you for taking the time out to leave us a review, we do appreciate this. Unfortunately, as the broker, we have no say in whether a quote is offered or not, or what the quote is. Many factors are taken into consideration by the underwriters, and their criteria changes throughout the year. In this case, it has lead to us not being able to offer a quote based on the details provided.
Many thanks,
Lauren
Only use the app for a while now
Only use the app for a while now, but it’s pretty good
25 December 2024
Reply from WiseDriving
Hi Jamie,
Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.
Many thanks,
Lauren
Am satisfied with process
Am satisfied with process. Appreciate the wise driving team for continuing insurance as a I am reliable customer. Kind regards
19 December 2024
Reply from WiseDriving
Hi Omar,
Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service.
Many Thanks,
Kathryn
Helpful and accurate
Very helpful over the phone! Also very accurate black box scores!
20 December 2024
Reply from WiseDriving
Hi Freya,
Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving great feedback, we greatly appreciate it.
Many Thanks,
Kathryn
Easy and costs came down considerably…
Easy and costs came down considerably after being with them for one year.
17 December 2024
Reply from WiseDriving
Hi Mrs Fobister,
Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service.
Many Thanks,
Kathryn
easy and straightforward
Just so easy and straightforward. Value for money and keeping in touch is simple. I can see my score at a glance. 5*
19 December 2024
Reply from WiseDriving
Hi Sheli,
Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service.
Many Thanks,
Kathryn
Reply from WiseDriving
Hi,
We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your policy number, full address and date of birth to reviews@wisedriving.com, it would be greatly appreciated.
Thank you,
Kathryn
0 Star company
This car insurance company deserves zero stars, but unfortunately, that option doesn’t exist. The service is extremely poor, and the overall experience has been disappointing. I would not recommend this company to anyone.
12 December 2024
Unprompted review
Reply from WiseDriving
Hi,
We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your policy number, full address and date of birth to reviews@wisedriving.com, and we can look into this for you.
Many thanks,
Adam
0 Star company
This car insurance company deserves zero stars, but unfortunately, that option doesn’t exist. The service is extremely poor, and the overall experience has been disappointing. I would not recommend this company to anyone.
18 December 2024
Reply from WiseDriving
Hi,
We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your policy number, full address and date of birth to reviews@wisedriving.com, so we can go over this with you.
Many thanks,
Adam
10/10 Friendly Staff
Paid and got my insurance on the phone , staff were helpful polite and lovely! No pressure at all to go ahead, very cheap price also! Let’s hope they live up to this review in the long run!’
12 December 2024
Reply from WiseDriving
Hi Nicole,
What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you.
Many Thanks,
Kathryn
Reply from WiseDriving
Hi Cameron,
Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving.
Kind regards,
Angela
Worth a go
Good insurance company, good pricing and seemless renewal, just wish theyd listen to a genuine worry we had midway through our sons first year but we go again
6 December 2024
Reply from WiseDriving
Hi,
Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your policy number, full address and date of birth to reviews@wisedriving.com, we can answer any queries you have.
Many thanks,
Adam
Reply from WiseDriving
Hi,
Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.
Many thanks,
Adam
Good initial experience
This is early days as the insurance is just due to start so I can’t comment on the claims side of things, but WiseDriving quote was competitive for a young driver and met all my needs. It was easy to set up and the online portal to monitor my driving. The ‘black box’ was delivered within 5 days and seems easy to install and doesn’t use my 12v socket (which some do) as I need that to charge my phone for satnav.
28 November 2024
Reply from WiseDriving
Hi Mrs Packham,
Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts!
Many Thanks,
Kathryn
Great helpful customer service
28 November 2024
Reply from WiseDriving
Hi Kayleigh,
Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.
Kind regards,
Angela
Reply from WiseDriving
Hi Nathan,
We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated.
Kind regards,
Angela
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