Still a very high priced insurance even with a black box. Renewal this year hasn't changed still high even with being a very good score throughout.
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Review summary
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Reviews shaping this summary
Overall a good company, however there prices are a little off. I’ve been with wise driving just over 2 years. I moved home, previously I was in a flat, and my car was parked on a busy road. Now I’m in... See more
Company replied
Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rath... See more
Company replied
So far I've had no issues with them, after reading some of the reviews I was very sceptical. But the black box instalment was very fast and efficient. Very good and fast customer support. Offered very... See more
Company replied
Company details
About WiseDriving
Written by the company
Get driving.
Get scoring.
Get saving.
At WiseDriving, we provide car insurance that can save you money as well as keep you safe on the roads. Our innovative telematics technology product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times. With this we give you the opportunity to earn reduced premiums through safe driving
Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com
GET A QUOTEHELP CENTRE
Contact info
iGO4 House, Staniland Way, Peterborough, PE4 6JT, Peterborough, United Kingdom
- contact@wisedriving.com
- www.wisedriving.com
3.9
Great
8K reviews
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Reply from WiseDriving
Hi,
Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know.
Many thanks,
Adam
I have good experience in my 1st year
I have good experience in my 1st year. But this year is worse. My insurance has gone up due to unknown claim which still pending and not sorted. I don't even know where that came from. I have been chasing up for almost a month but still not sorted. I am even thinking of moving to another insurance. My insurance gonne up from 75 pounds to 198. It's not even not my mistake. Insurance is taking very long to sort out my issue.
8 April 2025
Reply from WiseDriving
Hi Arsalan,
We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your policy number, full address and date of birth to reviews@wisedriving.com, we will be happy to investigate further.
Thanks,
Kathryn
Reply from WiseDriving
Hi Janet,
Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback.
Kind regards,
Angela
Very good prices and company in general
8 April 2025
Reply from WiseDriving
Hi Samuel,
Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.
Kind regards,
Angela
Had no issues with these really quick…
Had no issues with these really quick and easy process great insurance company
8 April 2025
Reply from WiseDriving
Hi Calvin,
Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us.
Kind regards,
Angela
First time driver lured by cheaper prices... met with incompetence and contradictory policy information. Relieved that I cancelled.
I took out a policy with this company with a black box. I was informed by the customer service advisor I would have 14 days from purchase of policy to install the black box device (even though my policy would not start for another week). After finding this quite odd, I decided to proceed.
After receiving my confirmation email the next day, the text then noted I had 7 days to install the black box. I called two more customer service advisors, who then doubled down and said it was definitely 14 days and they would make a note on my file to ensure I was covered. 7 days pass, I still have not received my black box and I start receiving threatening emails about policy cancellation due to failure to install the black box within the time stated in the "terms and conditions" (nowhere to be found). I call again, now for the 4th time, and am informed that it is in fact 7 days and they have no idea where my black box is.
After repeatedly receiving contradictory information, I lost faith in the policy and have decided to cancel - I have been informed I will receive confirmation of cancellation and notification of refund - so far I have received neither. I feel really let down and upset, as a first time driver this has really rocked my confidence in the industry.
3 April 2025
Unprompted review
Reply from WiseDriving
Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your policy number, full address and date of birth to reviews@wisedriving.com, we would be happy to answer your questions.
Thanks,
Holly
Reply from WiseDriving
Hi,
Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you.
Many thanks,
Adam
Reply from WiseDriving
Hi,
Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far!
Many thanks,
Adam
Very easy to complete with no fuss
Very easy to complete with no fuss, done in less than 20 minutes.
1 April 2025
Reply from WiseDriving
Hi,
Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know.
Many thanks,
Adam
AWFUL DO NOT USE
Shocking customer service
Mis leading small print and contract
I have been charged an extortionate amount to leave through no fault of my own and they wanted to direct me down the route of debt collection immediately.
DO NOT USE
27 March 2025
Unprompted review
Reply from WiseDriving
We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your policy number, full address and date of birth to reviews@wisedriving.com, we can investigate further.
Thanks,
Holly
AVOID LIKE THE PLAGUE
where do i even start. insurance company was a nightmare from the get go. first to install my black box which was difficult and had to damage my battery cover to get in at it then for them to call me and say it wasn’t working. where i provided proof they still said that my insurance would be getting cancelled then for me to phone a few days later for them to tell me it was a technical issue on their side and everything is fine but somehow that was my fault.
then go on a few months everything is fine. to get a call at work saying my black box wasn’t working and to send in pictures but apparently wasn’t working for weeks and no notice..anyway taken pictures which they claimed weren’t good enough and threatened to cancel me. i don’t know how they expect a girl of 20 years to have mechanical knowledge as if they listen to numerous calls they will hear that many times i claim i can’t get into the battery as it has a hard plastic cover. i decided a few days later that enough was enough as i was stressed and upset over it to cancel and go elsewhere and honestly never been happier.
also recently got a bill through with my outstanding balance they have an absolute cheek i am truly disgusted
25 March 2025
Unprompted review
Reply from WiseDriving
Hi Natalie,
We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your policy number, full address and date of birth to reviews@wisedriving.com, so we can go over this with you.
Thanks,
Kathryn
Good and fast response.
My experience was great because their response is top notch my black box stopped working and I called them they told me what to do on the phone go through with me step by step still it didn't work before you know in 2 days time I received a new box you put your customers first that's a welldone for me.
20 March 2025
Reply from WiseDriving
Hi Samantha,
Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us, we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you.
Thanks,
Kathryn
Since being with wisedriving I’ve had…
Since being with wisedriving I’ve had very good experience with them, helpful and good communication
20 March 2025
Reply from WiseDriving
Hi Martin,
Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service.
Many Thanks,
Kathryn
Reply from WiseDriving
Hi,
Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!
Kind regards,
Angela
Reply from WiseDriving
Hi Pauline,
Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you.
Kind regards,
Angela
Great communication and insetive to…
Great communication and insetive to lower insurence with monthly driving score
14 March 2025
Reply from WiseDriving
Hi Louise,
We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated.
Kind regards,
Angela
Cancelled my insurance after just…
Cancelled my insurance after just renewing didn’t give me a reason
21 January 2025
Reply from WiseDriving
Hi,
Thank you for taking the time to leave us a review. We do apologise that you’re disappointed with the experience you have had with us. I can see that we did speak to you to discuss the cancellation of your policy. Should you require any further information, please feel free to send us a private reply with your policy number, full address and date of birth to reviews@wisedriving.com, so we can go over this with you.
Many thanks,
Lauren
The application with which you can…
The application with which you can theoretically terminate the policy is practically unusable (it only creates problems). The chat is at such a level that it is practically useless.
6 March 2025
Reply from WiseDriving
Hi Adam,
We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your policy number, full address and date of birth to reviews@wisedriving.com, we can discuss this with you further.
Many thanks,
Lauren
Were fine until I went elsewhere and…
Were fine until I went elsewhere and didn't want to renew with them. I cancelled my direct debit and then went online to cancel my policy. They want to charge me £75 for cancelling, when it is quite normal for people to cancel their insurance (who the hell auto renews in 2025) when you've found it cheaper elsewhere.
17 February 2025
Reply from WiseDriving
Hi Donna,
We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your policy number, full address and date of birth to reviews@wisedriving.com, we can discuss this with you further.
Thanks,
Kathryn
No issues at all great service
I missed a payment and they where good enough to give me another date to pay helpful in every way. I have the black box and when I had good score my insurance payments went down some money wich was great
3 March 2025
Reply from WiseDriving
Hi Kevin,
Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us, we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you.
Thanks,
Kathryn
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