Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... See more
Company replied
Maria the agent was most effective and dealt with my problem efficiently and promptly, she even granted me some free spins as a gesture of good will which I thought was very kind of her...!! She reall... See more
Company replied
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
4.0
Great
693 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bonus query
I chatted with Sabrina and she was excellent in sortout my query
11 August 2025
Unprompted review
Reply from Wink Bingo
Hello Julie,
Thank you for taking the time to share your review with us! We’re so happy to hear that you’ve been enjoying the slots and bingo games here at Wink Bingo.
We always aim to give our players the most enjoyable and rewarding gaming experience possible, and it’s wonderful to know we’ve succeeded with you. Your positive feedback truly means a lot to us, and we appreciate your kind words.
We hope you’ll keep having fun with our games and enjoy many more exciting moments at Wink Bingo in the future.
Best regards,
Wink Bingo.
It’s an easily accessible site
It’s an easily accessible site, and if there are any glitches the support team are always happy to rectify issues. I spoke with Alexandra today who resolved my issue very quickly. Great customer service - thank you!
9 August 2025
Unprompted review
Reply from Wink Bingo
Hi Steph,
Thank you very much for taking the time to share your thoughts on your recent experience at Wink Bingo. We are thrilled to hear that you had a great time with us!
We take pride in offering our players a fun and engaging gaming environment. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more fun games and chances to win. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Kind regards,
Wink Bingo Team
Claudia was so helpful
Claudia was so helpful, answered my question quickly and clearly cannot fault the customer service or site
5 August 2025
Unprompted review
Reply from Wink Bingo
Hi there,
Thank you for taking the time to share your review with us! We're really happy to hear that our support agent was able to help and that everything was resolved smoothly.
Your kind words mean a lot. We're always working to give you the best gaming experience and support possible!
We hope you continue enjoying our games and have many more exciting moments with us in the future.
Best regards,
Wink Bingo
Sorted my problem straight away…
Sorted my problem straight away customer service on the chat is fabulous Alexander was the person who dealt with my complaint
2 August 2025
Unprompted review
Reply from Wink Bingo
Hello Lisa!
Thank you so much for taking the time to share your review with us! We’re absolutely thrilled to hear that our support agent was able to help you and that your issue was resolved just the way you wanted.
At Wink Bingo, we’re all about providing you with the best gaming experience and support possible. Your wonderful feedback truly inspires us to keep shining!
We hope you keep enjoying our games and have loads of exciting moments with us in the future. Thanks again for choosing us, and we can’t wait to see you again soon!
Warm wishes,
The Wink Bingo Team
Very fast respond and clear answer……
Very fast respond and clear answer… Maxi M ☺️
31 July 2025
Unprompted review
Reply from Wink Bingo
Hi Sylwia,
Thank you for your kind feedback!
We're glad to hear that our team was able to assist you quickly and efficiently.
If you ever need help again, don't hesitate to reach out — we're always here to support you! 😊
Best regards,
The Wink Bingo Team
DENISA M
I have just received possibly the best customer service EVER!
Denisa was not only understanding but very accommodating to my specific problem,i feel she should be commended on her ability to rectify users problems and promoted due to her over and above customer service.
In short due to denisa's amazing service i will be recommending wink bingo to all who will listen
Regards scott
29 July 2025
Unprompted review
Reply from Wink Bingo
Hi Scott,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you are happy with the services provided by our agent.
Here at Wink Bingo, we are dedicated to delivering outstanding customer support, and it’s wonderful to know that we succeeded in doing so for you. Your feedback means a lot to us, and we are grateful for your kind words.
Thank you again for your review!
Kind regards,
Wink Bingo
Maria at customer service was very…
Maria at customer service was very helpful and walked me through the issue I was having 10/10 customer service
25 July 2025
Unprompted review
Reply from Wink Bingo
Hi Courtney,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Not a huge winning site I didnt get my…
Not a huge winning site I didnt get my bonuses
25 July 2025
Unprompted review
Would give zero if i could.self…
Would give zero if i could.self excluded for 8 months for security reasons.at the end of exclusion in april account suspended.In may was supposedly escalated to be to be reviewed nothing heard from any one since then.disgraceful treatment of loyal customers
24 July 2025
Unprompted review
Reply from Wink Bingo
Hello Duney,
Thank you for sharing your experience with us. We regret to learn about the challenges you have faced following the conclusion of your self-exclusion period, and we fully comprehend your frustration concerning the delay in communication.
Please be assured that we regard such matters with utmost seriousness, especially in relation to account security and support processes. We have submitted a request for additional details via Trustpilot, as we are unable to contact you directly through the platform. We would appreciate it if you could respond to that request so that we best advise you on the next steps.
We sincerely value your patience.
Kind regards,
Wink Bingo Team
Hi just to say that I queried something…
Hi just to say that I queried something about my account and spoke to Claudia she was so helpful and sorted my question so quickly and professionally keep up the good customer service wink bingo it was a pleasure and put my mind at ease ty so much 💗
19 July 2025
Unprompted review
Reply from Wink Bingo
Hi Jane,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that our agent made such a good impression on you.
At Wink Bingo, we are dedicated to offering our players an exceptional gaming experience, paired with outstanding customer support, and it’s wonderful to know that our team's dedication is noticed. Your encouraging feedback truly means a lot to us, and we are grateful for your kind words.
We wish you the best of luck in the games, and we hope you will have many more fun and rewarding moments with us in the future.
Thank you once again for choosing Wink Bingo as your primary gaming destination!
Kind regards,
Wink Bingo Team
Never again
9 out of 10 winning top of the list! Bullshit played 2 games costing £20 each game cost winner only come out with most £18. Won't be doing again
7 July 2025
Unprompted review
Reply from Wink Bingo
Hello there,
We appreciate your feedback! It's always valuable for us to hear from our players, and we certainly understand your concerns.
We’re here to assist you in any way we can. Could you please take a moment to fill out our Trustpilot Contact Form? This will help us locate your account and explore how we can improve your experience.
Alternatively, feel free to reach out via our 24/7 live chat — one of our friendly team members will be ready to assist you right away.
Hope to hear from you soon!
Kind regards,
The Wink Bingo Team
The help and advice I got was excellent…
The help and advice I got was excellent and very clear. Claudia was very helpful and sympathetic to my situation which greatly put my mind at ease. Thankyou Claudia.
4 July 2025
Unprompted review
Reply from Wink Bingo
Hi Shona,
Thank you very much for taking the time to share your thoughts on your recent experience. Your kind words mean a lot to us. It's always wonderful to hear that our agents' dedication is recognized.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you for choosing Wink Bingo as your gaming destination!
Kind regards,
Wink Bingo Team
I made a £1000 withdrawal on Thursday
I made a £1000 withdrawal on Thursday, it's now Tuesday and after being told it would be in my account by Monday evening, I'm yet to receive the funds. I'm fully approved in my verification... It's a shame as I like the site but the withdrawal is way too slow.
Update: contacted them via live chat at 10:38am this morning as it'll be a week tomorrow that I requested the withdrawal and they have said that's it been escalated to the payment referral team so fingers crossed something will happen soon.
26 June 2025
Unprompted review
Reply from Wink Bingo
Hello, Emma!
We're sorry if your experience on our website was not as great as we aim to be.
We understand that prompt withdrawals are important to our customers. We process withdrawals seven days a week and are committed to finding the quickest solutions. However, the time it takes to receive your funds may be influenced by various external factors, such as the payment method selected.
We would be happy to look into this for you and see if there anything we can do to improve our service and your experience on our website. We have reached out to you privately for details.
Kind regards,
Wink Bingo Team.
Rigged, don't bother
Deposited a few times on here over the last few months. Bonuses are terrible and not frequent. Plenty of other better sites out there. Avoid
24 June 2025
Unprompted review
Reply from Wink Bingo
Hello Zac,
We appreciate you taking the time to leave a review and are sorry to hear that your experience with our bonuses did not meet your expectations. At Wink Bingo, we strive to provide a rewarding and enjoyable environment, and we regularly assess our promotional offers to meet a wide range of preferences.
Your feedback is important to us, and we’d love to better understand your experience. To do that, could you please fill out our Trustpilot Contact Form?
If it’s easier, you can also pop onto our 24/7 live chat — one of our lovely team members will be happy to help you right away.
Hope to hear from you soon!
Take care,
The Wink Bingo Team
Denisa m helped me today she was lovely
Denisa m helped me today she was lovely
24 June 2025
Unprompted review
Reply from Wink Bingo
Hi Michelle,
We truly appreciate that you have taken the time to share your review here! It’s always wonderful to hear that our agents' dedication is noticed.
Here at Wink Bingo, we are dedicated to ensuring you have the best gaming experience, paired with outstanding customer support. Your kind feedback inspires us to continue striving for excellence.
We hope you continue enjoying our games and have many more fun and exciting experiences with us in the future. Thank you for choosing Wink Bingo, and we look forward to seeing you again soon!
Kind regards,
Wink Bingo Team
Great site
Great site. Excellent customer care - Denisa M was really helpful.
20 June 2025
Unprompted review
Reply from Wink Bingo
Hi there!
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Scam scam scam it will let you into…
Scam scam scam it will let you into bonus but once your there it will not pay I had around 10 bonuses on big bass splash and you just knew it wouldn’t pay more than 20-25x I play it regularly on proper sites and this is definitely rigged I’d stay well away
18 June 2025
Unprompted review
Reply from Wink Bingo
Hi Warren,
Thank you for your review. We’re sorry to hear that your recent experience did not meet expectations.
At Wink Bingo, we are committed to providing a fair, secure, and enjoyable environment for all our players. While game outcomes can vary and may not always lead to wins, all our games are subject to regular testing and operate under strict regulatory guidelines.
We appreciate all feedback, as it helps us to continuously improve. If you’d like us to look into your specific case, please don’t hesitate to reach out to our support team directly.
Kind regards,
The Wink Bingo Team
Customer service from Denise was first…
Customer service from Denise was first class. Top site
15 June 2025
Unprompted review
Reply from Wink Bingo
Hi Mr. Evans,
Thank you so much for your kind review! We're thrilled to hear you had a great experience with our team.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
Andreea was very helpful
Andreea was very helpful, cant thank her enough. Went above and beyond
11 June 2025
Unprompted review
Reply from Wink Bingo
Hi Ross,
Thank you so much for taking the time to share your review with us! We greatly appreciate your feedback and we’re very happy to hear you had a positive interaction with our team.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
Clearly
Great Lady, Denisa M. No messing. Very straightforward, informative and great solving.
10 June 2025
Unprompted review
Reply from Wink Bingo
Hi Barkar,
Thank you so much for sharing your review with us! We're thrilled to hear that you had a great experience with our team and that we were able to resolve your issue promptly.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
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