Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... See more
Company replied
Maria the agent was most effective and dealt with my problem efficiently and promptly, she even granted me some free spins as a gesture of good will which I thought was very kind of her...!! She reall... See more
Company replied
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
4.0
Great
693 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn't receive my welcome bonus so I…
I didn't receive my welcome bonus so I went to live chat. Denise.M was fantastic. She sorted my problem out on minutes
11 June 2026
Unprompted review
Reply from Wink Bingo
Hi Adam,
We sincerely appreciate you sharing your feedback with us.
Knowing that our agent was able to make your experience pleasant and helpful is exactly what we aim for. Every member of our team works hard to provide support that is friendly, efficient, and understanding.
Your review serves as wonderful encouragement and reminds us why delivering excellent service remains our highest priority. We’ll make sure your comments are shared with the team.
Thank you again for your thoughtful review. We look forward to assisting you again in the future.
Best regards,
Wink Bingo Team
Had a issue with a promotion the lady…
Had a issue with a promotion the lady named sedida was very helpful very friendly and resolved my query fast top service off this individual
10 June 2026
Unprompted review
Reply from Wink Bingo
Hi Carla,
Thank you for your lovely review and for recognizing the efforts of our support staff.
Our team always strives to make every interaction smooth, professional, and reassuring, so it’s wonderful to know your experience reflected that commitment.
Your feedback will certainly be passed along, and we know it will brighten their day. Messages like yours inspire us to continue improving and maintaining the level of service our customers deserve.
We’re grateful for your support and delighted that your experience with us was such a positive one.
Warm wishes,
Wink Bingo Team
Very helpful
Denisa was very helpful and polite. Very pleased I've joined up
27 May 2026
Unprompted review
Reply from Wink Bingo
Hello Kelly,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
£500 in arena of gold and not a bonus…
£500 in arena of gold and not a bonus shambles of a website!
23 May 2026
Unprompted review
Reply from Wink Bingo
Hi Kyle,
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly.
Best regards,
Wink Bingo Team
I need support with a welcome bonus on…
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast and kind way understanding what was just happened! To have more like him! Thanks well done!
22 May 2026
Unprompted review
Reply from Wink Bingo
Hello Manuel
Thank you for taking the time to post your review. We’re happy to hear that our support team provided you with service that left a positive impression.
Creating a friendly and dependable experience for our customers is always our goal, and it’s encouraging to know we were able to meet your expectations.
We appreciate your feedback, and thank you again for your kind feedback.
Kind regards,
Wink Bingo Team
Best site out there the fairest site I…
Best site out there the fairest site I have been on winnings very quick and it’s the site that when you win they don’t try and recoup the winnings I have had the best wins ever on this site genuinely honest and fair would highly recommend
12 May 2026
Unprompted review
Reply from Wink Bingo
Hello Paula,
Thank you so much for your amazing feedback.
We’re delighted to hear you’ve had such a positive experience with us and that your winnings and withdrawals have been quick.
We always aim to provide a fair, honest, and enjoyable environment for all our players.
Wishing you the very best of luck for many more great wins ahead!
Kind regards,
Wink Bingo Team
Don't bother accidentally put 2 lots of…
Don't bother accidentally put 2 lots of £50 on so took £40 back out leaving £60 spent that and they removed my bonus because of the £40 I took what a joke avoid bonus not worth anything
8 May 2026
Unprompted review
Reply from Wink Bingo
Hello Ian,
We’re sorry to hear about your experience and understand your frustration. Bonus terms can sometimes be confusing, especially when deposits and withdrawals affect bonus eligibility.
We appreciate your feedback and would like the opportunity to review what happened and provide clarification.
Please contact our support team via live chat or email support@winkbingo.com so we can look into your account and assist further.
Kind regards,
Social Media Team
Have deposited hundreds of poun then…
Have deposited hundreds of pounds then all of sudden a win 500 plus 300mwent to withdraw and they have suspended my account provided all details they beees to verify but still no money in my account and account still suspended don’t know where to go for further help heartbroken how can I sleep at night and it’s my bday tomo 😩😩😩😩😩😩😩😩
4 May 2026
Unprompted review
Reply from Wink Bingo
Hi Susan,
Thank you for taking the time to share your review. Verification is a standard requirement for all licensed operators at certain stages, and it involves confirming customer details to ensure everything remains secure, fair, and compliant with industry regulations.
We understand this isn’t the most enjoyable part of the process, but it serves an important purpose. It helps protect your account, ensures transactions are handled safely, and maintains a secure environment for all users on our site.
We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trust pilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
For any help or assistance, you can always reach out via email at support@winkbingo.com or via Live Chat 24/7!
Kind regards,
Wink Bingo
Great site to play on and have…
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will take longer again. Other then that the site is good to play on. I'm just annoyed that I have not received my funds as my withdrawal was first asked for on a Thursday.
1 May 2026
Unprompted review
Reply from Wink Bingo
Hello Ayisha
We’re sorry to hear that the verification process has caused a disruption to your time with us.
This step is required by all regulated operators and is an important part of making sure accounts are fully secure and that the site remains fair for everyone. It’s usually a straightforward check, but we know it can still feel like a pause when all you want to do is enjoy your experience without interruption.
We want to reassure you that these steps are carried out for the benefit of every customer, not only to keep accounts safe but also to make sure that the environment is transparent and responsible. While they may take a little time, they are a vital part of protecting both you and the wider community.
Your review helps us keep focusing on the things that matter, so thank you again for sharing it.
Warm regards,
Wink Bingo Team
I had an issue and was helped by Raluca…
I had an issue and was helped by Raluca issue explained and sorted
29 April 2026
Unprompted review
Reply from Wink Bingo
Hello Mrs. Ruth,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Bingo Team
Messed up on the promo code
Messed up on the promo code, so I went into live chat and the company was nothing but polite and seen my mistake by adding the bonus to my account, highly recommend
28 April 2026
Unprompted review
Reply from Wink Bingo
Hello Harry,
Thank you for pointing out the work of our support team. We want every customer to feel comfortable reaching out, and your comments show this came through.
It’s valuable for the team to see recognition of their effort. It also motivates us to keep building on the strengths that matter to customers.
We’re glad you had such a good experience and appreciate your review.
Kind regards,
Wink Bingo Team
Wagered over 1k today with absolute…
Wagered over 1k today with absolute shocking spins and bonus's! Every game in a minus.. 5 games in a row over 100 not 1 bonus in any of them!
shocking site will not be back
AVOID
23 April 2026
Unprompted review
Reply from Wink Bingo
Hello Kelly,
Thank you for leaving your review. We understand why questions about fairness can arise, especially if you’ve gone through a difficult streak. Please know that every spin or bingo call is random and generated by certified systems. These are checked regularly by independent auditors to make sure the outcomes are fair and in line with strict regulations.
Randomness by its nature creates patterns that can feel uneven - long periods with fewer wins and sudden streaks of better luck, but the process behind it never changes. Every customer has the same chance every time.
We’ve also reached out to you via the Trustpilot review form so we can take a closer look at your account. That way, we can give you specific reassurance and answer your questions in more detail.
Warm regards,
Wink Bingo Team
Raluca is a superstar
Raluca is a superstar, helped me out no problem, amazing customer service
19 April 2026
Unprompted review
Reply from Wink Bingo
Hi Lauren,
Your review made us very proud. It’s wonderful to hear that our agent’s help gave you such a positive impression.
Feedback like this encourages them personally and also reminds the rest of the team why their work is so important.
It shows that taking time with each customer really does matter.
Thank you again for your thoughtful words. We’re pleased your experience was a good one.
Kind regards,
Wink Bingo Team
mada was so help full im new and got…
mada was so help full im new and got realy stressed she sorted it all ou thankyou mada your amazing 10 stars
16 April 2026
Unprompted review
Reply from Wink Bingo
Hello Carl,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
What a weird site avoid if.you can
What a weird site avoid if.you can. Quick to take your money not so quick in paying out. Made me send them bank statements proof of earning then they have a check to look through my personal transactions and ask me questions about them. Like really. Then I e done all they asked and get a email saying they are reviewing it and takes 14 days. I requested withdrawal mid May its been a month already what a bad site as said avoid only site to do this rubbish and believe me I've played on many ... I will keep leaving bad reviews daily until it is sorted out
What a joke
11 March 2026
Unprompted review
Reply from Wink Bingo
Hello Nathan,
We’re sorry if the verification process felt like it slowed down your experience. These steps are a standard requirement for every licensed operator and are designed to confirm account details at key points. They are not there to make things difficult, but to ensure that accounts are safe, payments are secure, and the environment stays fair for all customers.
We try to keep this step as smooth and straightforward as possible, and once completed, it gives you the peace of mind that everything is properly verified and in order. We know it can feel like a pause, but it’s one of the most important things we do to keep both our customers and the site protected.
To help move things forward for you, we’ve reached out through the Trustpilot review form so we can gather the details we need and review your case directly.
Warm regards,
Wink Bingo Team
Guys don't play here
Guys don't play here! I got more then one month trying to withdraw 1700 £ after verification they still asking for stupid things from the bank statement like why you deposit money on your bank account, where they come from and things like this! This website is a scam 100%
9 April 2026
Unprompted review
Denisa m sorted my problem immediately…
Denisa m sorted my problem immediately great service
3 April 2026
Unprompted review
Reply from Wink Bingo
Hi Dalton,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed, it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Very helpful live chat support from…
Very helpful live chat support from Daria, resolved my issue straight away without any issues
2 April 2026
Unprompted review
Reply from Wink Bingo
Hi Megan,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Managed to easily resolve my issue
Managed to easily resolve my issue,with the on line chat. Juiian was very helpful.
28 March 2026
Unprompted review
Reply from Wink Bingo
Hello
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
Reply from Wink Bingo
Hi Claire,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
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