Window to the Womb Reviews 

40,655
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,901 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, friendly, and thoroughly explaining every single step of the scan process to put people at ease. People also mention how special and magical the environment feels, noting that the team goes above and beyond to create wonderful and memorable family moments. Some reviewers were not happy with their visits, noting that appointments occasionally felt rushed or that certain staff members lacked empathy during difficult moments. A few consumers also mentioned experiencing unprofessional attitudes from desk personnel or communication issues regarding policy details during their bookings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm and welcoming attitude. Reviewers... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that staff are welcoming, friendly, and make... See more

Service

People report positive experiences with service, noting that staff go above and beyond to make the experience... See more

Product

Customers report positive experiences with product offerings such as lovely scan photos, 4D pictures, and... See more

Location

Reviewers mention positive feedback about location, noting that they consistently return to specific branches... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an amazing experience at Window to the Womb on Saturday for a premium 4D scan. All staff were brilliant for the offset. The sonogrophers were really thorough and tried their hardest to get the bes... See more

Rated 5 out of 5 stars

My little one was not behaving for our 4d scan the staff were more than happy to let us go for a walk and get some food and come back to keep trying. After 3 unsuccessful attempts I choose to reschedu... See more

Rated 5 out of 5 stars

3rd scan at Window to the Womb Chester le street. Every member of staff are so lovely, welcoming, polite and really pleasant. They go the extra mile to make it the experience it should be. I would rec... See more

Rated 5 out of 5 stars

Staff are really very friendly they take the time to capture some top quality images of your baby. Nothing is too much trouble and they are more than happy to answer any questions you may have. Really... See more


Company details

  1. Medical Diagnostic Imaging Center
  2. Women's Health Clinic
  3. X-ray Lab

Written by the company

At Window to the Womb, we our proud to offer our families an outstanding level of care throughout your pregnancy journey. Our family and child-friendly clinics offer a range of private ultrasound scans from 6-42 weeks gestation, and are conducted by fully qualified, medical Sonographers. Our goal is to ensure you feel safe during your baby scan experience, which is why our staff undergo extensive training. Our clinic teams strive to offer you a first-class experience, and are always on-hand to answer any of your pregnancy questions. Our baby scan packages always include a diagnostic check of baby, so whether you need peace of mind in the early stages of pregnancy, want to see boy or girl, meet baby in 4D or just see how baby is developing, you will leave our clinics feeling reassured. Our clinics also work closely with local NHS hospitals, to ensure you have on-going care if required.


Contact info

4.9

Excellent

TrustScore 5 out of 5

41K reviews

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4.9

All reviews

(40,655)

3,764 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Was friendly and faster scanning than the nhs.

The woman at the desk helped me with a gender reveal heart beat Teddy for my daughter who is very excited to have a little brother

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience

Lovely experience, I’ve come here for both my pregnancies and would highly recommend. Friendly and welcoming staff.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Staff were very friendly

Staff were very friendly. Been there for all three of my pregnancy’s always had a great experience. Great at keeping your little ones gender a secret if wanted.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Wish I knew about it sooner!

Fantastic experience with extremely helpful friendly but knowledgeable small team who were happy to discuss any queries or concerns. Brilliant communication from booking the appointment, talking through the consultation and what to expect post- appointment. Would highly recommend to any expectant mummies

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

The staff are absolutely lovely, they go above and beyond for you as a client, make you feel so welcome. I cannot fault WindowtotheWomb one bit for two experiences I have had with my first baby and will definitely go back to the clinic for my second!
Thank you for all you do!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Real friendly staff from front of desk to the scan room.
Explained everything clearly would recommend to anyone who is thinking about booking

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Such a lovely experience

We had such a lovely experience here both for our viability scan and our gender reveal scan. The staff were all great and made our experience very special. Would definitely recommend!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely experience

What a lovely experience. We had our gender reveal package they where so proffesional and kind I would go back again and again. We got a confetti cannon and a little Teddy with the heartbeat was so adorable! They even did it late on a Sunday!!

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience NIPT

I booked NIPT screening after the sonographer at my NHS scan was unable to get the measurements required for their screening. I chose Window to the Womb as they had an appointment available that day and I wanted to know sooner rather than later if everything was ok.

My appointment was 25 minutes late, but otherwise fine and I was told I'd receive my results within 5-7 working days.

After 9 working days had passed, I phoned the clinic to see if they could chase my results and was told they'd take 7-10 working days from arriving at the lab, but no tracking was available (and therefore there was no way of knowing if/when they'd even arrived at the lab).

After 12 working days had passed, I phoned the clinic again and was told they'd chase up. The following day - 16 days after I had my blood taken - they emailed me to say Royal Mail had lost my blood sample. I was offered a free repeat test and this time, tracking would magically be available.

If tracking was an option all along, it should not have taken 16 whole days to establish my sample was lost. 16 days of worrying about my results, refreshing my email constantly.

If you are in any way anxious about your pregnancy - as I imagine many people choosing NIPT are - do not go to Window to the Womb.

(As an aside, they also sent someone else's scan results to a friend of mine, so have no concept of GDPR either.)

I've since gone elsewhere for screening and the experience was night and day.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful from start to finish

Wonderful from start to finish. Staff were professional, receptionist, sonographer and assistants. They were so thorough, kind and genuinely cared about our experience. We had a gender scan and it was honestly magical. They included our family who came with us, and I can’t thank them enough.

1 August 2026
Unprompted review

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