Winchester White Reviews 

1,448
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and efficient throughout the entire property renting and buying process. People truly appreciate the consistently quick response times and clear, transparent communication, which makes finding a new home completely smooth and stress-free. Some people were dissatisfied with unresolved maintenance issues, slow communication regarding broken appliances, and unexpected property management charges that caused considerable frustration. Tenants additionally mentioned experiencing long delays in getting necessary property repairs completed, alongside unexpected difficulties and extra costs encountered during the initial move-in phase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising dedicated agents for their... See more

Service

Customers had positive experiences with service, frequently highlighting professional, transparent, and... See more

Customer service

People report positive experiences with customer service, highlighting that team members are professional,... See more

User experience

Reviewers mention positive feedback about user experience, noting that from the first contact to getting the... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers received multiple phone calls in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the best experience we’ve ever had with a lettings agent thanks to Becky. She was incredibly helpful from the very beginning and truly went above and beyond to help us find our home. Nothing... See more

Rated 5 out of 5 stars

My wife and I have been letting and managing our property for the last 8-9 years through WW exclusively. Over this time we have found their services almost without exception to be reliable, and timely... See more

Rated 5 out of 5 stars

I’ve received the best customer service from Ed! He is truly knowledgeable about all things real estate, which helped me a lot as a first-time renter. I appreciate his patience, especially with me be... See more

Rated 5 out of 5 stars

It was a pleasure working with Edward finding my ideal home! He was responsible and patient working with me and landlord to make sure both parties found the best fit - and he did! Ed understood our... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

We help busy London landlords manage and let their homes, so they can spend more time doing more of the things that matter. We can see a better world of lettings, and since 2010 we’ve focused entirely on creating just that. Our founding vision has been to transform the lettings experience and to set the example of what best in class really means. 15 years on, our team is united in this goal, growing an agency to defy expectations, provide personal, expert service and put people at the heart of the business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,448)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I worked with Sarah to secure my new…

I worked with Sarah to secure my new apartment and it was such a breeze. Sarah kept me up to date on everything going on and I had the apartment sorted and secured literally the next week with no issues in-between! Was a pleasure to work with her

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal Staff and Service

The staff at Winchester White are phenomenal. They make the transition extremely smooth, always accessible for any queries and build a relationship that goes beyond just professional. Especially the new recruit that we dealt with Alessandro, young, personable, ambitious and quick to get us set up.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Filipa was excellent

Filipa went above and beyond to find us a home that would suit us in our ideal location. From moment one she was diligent, attentive, friendly and extremely competent. I would thoroughly recommend her as an agent and Winchester White overall when searching for properties to rent in SW London.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Romana and Helaina are superb

Romana and Helaina are superb. We have had a few bad experiences and luckily we tried WW and found Romana who not only delivered wonderful clients, held our hand, happy to explain all the small details.

Helaina really listened to all our requirements including the contract terms and promptly delivered.

These ladies know their jobs inside out, without smoke and mirrors, without pretence.

We 100% would recommend this company to anyone. Boutique, no question too big or small.

Thank you so much for making this pain free for us. We look forward to a long and happy working relationship

20 April 2024
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Melissa highly…

I cannot recommend Melissa highly enough, she is such an asset to the company. It’s so rare to meet someone in the lettings field who is so genuine, kind and empathetic. Our circumstances were quite stressful and she really understood what we were looking for and went above and beyond to try and help us find the right thing for our family. Thank you Melissa, you truly deserve all the recognition and credit for your work and wishing you continued success on your professional journey.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Thank you team WW

I would like to express my thanks to the accounts & tenant management team at Winchester White. Especially Rachel Balogun on accounts and Monica on tenant management. They liaised between me and my tenant and helped to keep me calm through a very difficult period of the tenancy. Thank you all for your help and support !

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent work

Romana and Heleina were very impressive in their work. I am a first time landlord and so I knew very little about the process. The team at WW made it much easier than I expected. They arranged a significant amount of viewings and even received offers far above asking.
I would highly recommend.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

rental property

Apply for a property is never easy and can be extremely stressful. Sarah made this experience very smooth and made me feel relaxed through the process. Great communication the whole way through.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Renting my property

Excellent service from Romana- Louis and their team. Very pleased with their work and knowledge finding me a tenant for my flat. Very professional on communication and feedback and guidance to get the best candidates. Looking forward working with them in the future. Great teamwork.

Date of experience: 19 April 2024

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Good

If you are looking for a new property to rent, with Alessandro you'll really be able to enjoy your viewings.

He's professional and he pays attention to all your needs.

Highly recommended!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

It was an absolute pleasure dealing…

It was an absolute pleasure dealing with Holly in South Kensington. She helped us secure our dream flat so quickly and is so friendly and expert at what she does. Wouldn’t recommend anyone else!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Great agency

Great agency, managed our move swiftly and efficiently. No complaints

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Alessandro - Winchester White

Met Alessandro Nanni (Lettings Negotiator) to find me a new flat in South Kensington in March 2024. Appreciated an absolutely professional and efficient process - Alessandro's proactive and supportive approach helped me in securing an amazing flat that I will be able to enjoy in the long term.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

It was a real pleasure dealing with Louis B

It was a real pleasure dealing with Louis from start to finish.
My partner and I moved back to UK from another country. When I initially registered my details with Winchester White we were still abroad and not happy to move into a place without viewing it. Louis made a note of the date we were arriving back in the UK and reached out nearer the time with current options. This gesture was completely unprompted and much appreciated.
All communication was quick and convenient, mostly handled via WhatsApp until contract completion.
On viewings, Louis was professional and personable with useful knowledge of the surrounding areas.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and swift

We worked with Sarah and everything went very smoothly. Sarah was helpful, prompt with replies, and documentation. With her help and guidance we were able to secure the flat in our desired neighborhood swiftly. Thank you.

22 March 2024
Unprompted review

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