Willy Worms Reviews 

My go to shop for my live bait the girls are very helpful and polite nothing‘s too much trouble and the maggots are first class highly recommend

How can the company improve, well cease trading would be the best option. Bought 4 pints of red maggots and 1 pint of whites, all dead on arrival, no movement what so ever, the ducks enjoyed them. 0 stars would be perfect score.

First online order anywhere for maggots (pint each of whites, bronze and reds) - ordered just after the 1pm cutoff so they didn't come the next day but arrived the day after, well packaged and very good quality maggots. Despite the fact they are far more expensive due to postage costs they are far better quality than my local tackle shop so from my point of view still much better value.

Usually perfect, but this time the maggots were tiny and stunk the place out.

Order #SHOPIFY270295 — October 27, 2024 and Order #SHOPIFY273177 — November 13, 2024

Two orders and they failed to deliver in their time scale! I ordered in plenty of time and according to their website. On a wednesday for a Friday delivery (before 1pm) and on a Sunday for a Wednesday use. Both failed to deliver as published and cost £5.99 for failed delivery time!!!

I tried contacting them to ensure they were being delivered, not pick up. Sent e-mail regarding my concerns and no reply. They obviously don't appreciate customers so they have their wish. I will no longer buy from willy worms as there a re numerous outlets that do value their customers and do what they say on their tin.!! If the two pints of maggots fail to turn up by Friday 15th November, I will be using paypal to get my money back due to a frustrated contract because they failed to deliver.

I will get my money back and I will no longer use your tripe company to supply me with live bait. Please go bust as your pathetic.

Ordered a Drennan whip and a couple of ready made rigs late on Wednesday evening. It arrived on Friday morning as indicated on the various emails. Very good service. First time I’ve use Willy Worms as they were the only ones online showing the items I wanted were in stock and who didn’t have exorbitant rates for postage.

Right where to start ordered items and gave myself a week so the items would come in time for my fishing trip i had the day off work and they didn't arrive so they said it will come tomorrow had another day off items still didn't arrive on the 3rd day the day I'd already left for a fishing trip and bought the items from a local tackle shop they arrived I contacted them and they pkajn ignored me worst customer care ever they take your money then ignore you great (not) ....

I’ve ordered off willyworms plenty of times in the past with little issue but ordered 9pints of casters and 2 pints of reds once I cleaned the casters and got all the floaters off the top I was left with 7pints and as for the red maggots again once I cleaned them I was left with just over a pint I emailed them and I’ve never got a reply sadly I won’t be ordering from them unless I’m desperate

I've ordered from Willy Worms before and always found their bait exceptional both for quality and for price. Having moved to a remote area in Scotland I was a little worried that their 24 hour delivery may be missed but the package arrived early the next day. Bait was packed in an insulated bag with ice packs and when opened the bait was probably fresher than if I had travelled the two hours to my closest bait shop, saving me time and fuel.
Definitely ordering again for my next fishing session.

I have used this company many many times for bait deliverys,it has always arrived next day by lunch time.Personally cannot praise this company enough 5 stars all day

Order maggots on a Thursday afternoon paid the 24 hour delivery charge,trancking number stated is was in transit and will be delivered on the sat waited in all day no sign of maggots Sundays comes still nothing Monday morning 750am maggots get delivered, then get a text to say the will be delivered between 1 and 3 pm
Anyway wow what a smell even before opening the box once opened you could see all bags of bait where dead, once silly worms made contact I was told they don’t give 100% that it’s 24 hour delivery yet advised it and charge you for it, then told it’s my fault for ordering on a Thursday and expecting them in24 hours and that I should leave the maggots out to re alive no luv they are dead even if I took them to a nd e I don’t think there’s much that can be done, anyway to save yourself stress and disappointment order on a Monday and you may get your bait by Friday dead or alive they don’t care

Ordered goods Tuesday for delivery Thursday ....plenty of time for express delivery ( 24 hrs ) ...no sign of goods Wednesday...phoned willy worms and was informed of the power cut and this has affected many deliveries...I inquired about a phone call or email to say there's a problem...Delivery was then promised for Thursday ...phoned willy worms today Thursday no delivery and the excuse was APC have lost my order, surly the couriers have some sort of communication with the supplier .ll....shocking shocking customer experience...I have spent Hundreds of pounds with this company and they can't phone or email when a situation arises..I was offered a refund and have excepted...in my opinion I would never recommend dealing with willy worms ...This was my last ever order and now seek a new supplier who can deliver on promises..By By willy worms you had many many chances and this week was the last one .

I have been buying my worms (Dendros) from Willy Worms for some years now. I have always had first class service and the quality of the worms is beyond doubt second to none. Recently, however due to a delay of delivery, due to courier, a good number of worms were dead. I contacted Willy Worms to place an order of a half kilo of medium Dendros. I was delighted by Willy Worms response. They sent me a full kilo of Dendros free of charge. Such customer service is to be applauded, especially when I only place 3 or four orders per year. Willy Worms show that however small, each customer is valued. In the words of Tina Turner, Simply the Best.

An excellent company.frendly , service excellent bait.cannot fault them

Order placed for bait and bit of tackle, nothing has arrived, the courier Royal Mail tracked service cannot be accessed, Willy Worms have been useless in offering any customer support or service, to the length of IGNORING my Emails. Never use them again almost £40 Out of pocket.

I would liked to have give a thumbs up at my first order here but the pinkies was full of old dead skins ( Had to throw away ) and one caster bag was split and they had turned too dark to use ( floaters ) , not good for a first order tbf :( I mailed CS as requested, Amanda offered me a reorder, i had already gone elsewhere for bait and don't need more of the same.... NO refund offered though £20 down the drain, I don't think i will use again.

Very happy with Willy Worms, I'm "hooked" on the quality of your product and customer service
Very happy with Willy Worms response to my order for "Pure Worm Casts"
I ordered next day delivery. WW informed me when it was "shipped", which was very soon after receiving the order - A* for communication.
Then the delivery company got it (: and told me it would be delivered - but they didn't deliver it and even their tracking proved to be useless.
I informed WW of the situation and again they told me what they were doing, then they decided to ship me another bag as the delivery company could not find the original pack. I got the replacement pack the day after their email. Two packs were then delivered by the delivery company, they had found the pretty battered missing pack in their warehouse so sent it with the replacement pack.

Will buy from Willy Worms again
a) because they responded immediately to everything
b) when the delivery company could not find the original order WW quickly made the decision to send a replacement pack. No arguing, just great customer service
c) the product quality is exactly what I want. I will be placing another order with them as I prepare my raised flower beds for next year.
Thank you Willy Worms, you've got me "hooked"
Date of experience: 09 September 2022

Hi willyworms had a issue with some bait emailed you got a answer quickly bait was replaced next day would recommend 👍

Outstanding service, lovely people,rectified a cock up by the courier with out hesitation.Qualty in every way.Thank you.MIKE MAZUREK,OXFORDSHIRE

When I got my axolotl it was recommended in a Facebook owners group that Willy’s was one of the best places to buy live Dendros as feed. They weren’t wrong! Delivery is fast and efficient and the worms are thriving in my mini wormery, until Mr Piggy get fed them anyway 😂