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William May Jewellers  Reviews 

13,432
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,026 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewelry quality, noting that beautiful pieces arrive very promptly and always match their accurate online descriptions. People also deeply appreciate the incredibly helpful support team, mentioning that staff members are always exceptionally polite, professional, and patient when answering various customer inquiries. However, some customers also noted occasional minor problems with external courier services during the overall delivery process. Reviewers specifically described annoying instances where delivery drivers left valuable parcels directly on open doorsteps without knocking or caused unexpected shipping delays.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous appearance and great value of the jewelry... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast and... See more

Quality

People report positive experiences with quality, expressing high satisfaction and delight with their... See more

Service

Customers had positive experiences with service, describing it as quick, straightforward, and reliable from... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A stunning diamond princess cut eternity ring received within 24 hours of ordering. This is the second ring purchased from the pre- owned jewellery at William May Jewellers. Both pieces of jew... See more

Company replied

Rated 5 out of 5 stars

Recently sold a ring to William May and the whole process has been very straightforward with good communication throughout. Daniel provided clear instructions and updates via email on the next steps a... See more

Company replied

Rated 5 out of 5 stars

Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choi... See more

Company replied

Rated 5 out of 5 stars

Amazing service From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best Prices are extremely comp... See more

Company replied



Company details

  1. Jeweler
  2. Jewelry Buyer
  3. Jewelry Repair Service
  4. Jewelry Store
  5. Pawn Shop
  6. Watch Store

About William May Jewellers

Written by the company

For almost 200 years we have been providing our treasured customers with specialised, highest-quality watches and pre-loved jewellery. We’re extremely proud of our established reputation for putting the customer service experience first in everything we do.

Why Buy Pre-Owned Jewellery

Are you in the market for exquisite jewellery but haven't considered the option of buying pre-owned? It's time to broaden your horizons and explore the realm of pre-owned jewellery.

Read More

Want Vintage Jewellery? 

Discover our unique collection of vintage jewellery at William May, offering character-filled pieces you won't find on the high street. 

Shop Vintage Jewellery

 

Finance Options Available 

Whether you're looking for flexible payment plans, low-interest loans, or tailored options to suit your budget, we’ve got you covered. Explore our offerings and discover how we can make your financial journey smoother and stress-free. 

Find Out More

Have you found the perfect ring, but it’s just not the perfect size for you?

Not to worry, here at William May our inhouse jewellers are able to resize rings, ensuring the most comfortable fit for your new or personal rings.

Enquire Here

Dive into our newest additions; an ever-changing catalogue where every piece tells a story of elegance and refinement. Our curated selection features an array of treasures, ranging from timeless pre-loved necklaces to exquisite brand-new bracelets. Whether you're drawn to the nostalgia of vintage charm or the allure of contemporary design, there's something here to captivate every style sensibility. Embrace the opportunity to elevate your wardrobe with pieces that resonate with your individuality and taste.

Shop Now

Written by the company

FREE Delivery*

FREE Express Delivery On Orders Over £250

Free on orders over £250. Delivery within 1 working day after dispatch. Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands

Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(13,432)

987 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and all products I…

Fantastic service and all products I have purchased have been of top quality

22 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Claire,

Thank you so much for the 5-star review! We're thrilled you enjoyed your experience on our site and appreciate your support!

-William May Jewellers

Rated 5 out of 5 stars

William MayWebsite

Website was easy to navigate,was kept informed of delivery every step of the way,overall a stress free purchase,thank you

26 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Yvonne,

Thank you so much for your wonderful feedback! We are so thrilled to hear you were pleased with your experience in shopping with us.

We aim to make our customers shopping experience as seamless and efficient as possible and your positive feedback really validates our efforts!

If you ever need any assistance or have any questions, please don't hesitate to reach out.

-William May Jewellers.

Rated 5 out of 5 stars

Beautiful piece at a great and delivery…

Beautiful piece at a great and delivery was fast :)

24 June 2026
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Reply from William May Jewellers

Hi Susan

Thank you so much for your wonderful feedback!

We are so thrilled to hear you were pleased with your experience in shopping with us. We aim to make our customers shopping experience as seamless and efficient as possible and your positive feedback really validates our efforts!

If you ever need any assistance or have any questions, please don't hesitate to reach out.

-William May Jewellers.

Rated 5 out of 5 stars

Fast delivery🤩

Fast delivery🤩
Love this Monsters pendant as I’m a huge Pop Mart fan 🥰

24 June 2026
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Reply from William May Jewellers

Hi Stoney,

Thank you so much for your wonderful feedback, We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your Monster pendant. Your continued support and satisfaction mean the
world to us.

If you ever need any assistance or have any questions, please don't hesitate to reach out. We're
always here to help!

-William May Jewellers.

Rated 5 out of 5 stars

Fantastic service and bracelet was…

Fantastic service and bracelet was excellent and everything I wanted

15 June 2026
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Reply from William May Jewellers

Hi Stuart,

Thank you so much for taking the time to share your wonderful feedback with us!

We are thrilled to hear that you were happy with our service. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products.

If there's anything else we can do to enhance your experience with us or if you have any suggestions for improvement, please don't hesitate to reach out. Your input is invaluable to us.

-William May jewellers.

Rated 5 out of 5 stars

Great product and delivery

Great product and delivery

22 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Charles,

Thank you so much for taking the time to share your wonderful feedback with us! It is wonderful to know that you are so pleased with your item and that it arrived promptly, providing exceptional service is a top priority for us.

-William May Jewellers.

Rated 5 out of 5 stars

Excellent service ive had a few rings…

Excellent service ive had a few rings off william may .Excellent quality .
Very fast delivery .I shall most definitely be ordering more thank you x

22 June 2026
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Reply from William May Jewellers

Hi Valda,

Thank you for your wonderful review!

It brings us joy to hear you are happy with the jewellery you have received!

It is wonderful to know that you are so pleased with your item and that it arrived promptly.

Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products. Your continued support and patronage inspire us to continually raise the bar and ensure that every interaction with us is nothing short of exceptional.

If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!

-William May Jewellers

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery, high quality bracelet at reasonable price

17 June 2026
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Reply from William May Jewellers

Hi Kirsten,

We are so thrilled to hear you were pleased with your experience in shopping with us. It is our ultimate goal to provide top quality jewellery at great value and to hear you are so pleased
is so heartwarming.

If you ever need assistance in the future, please don't hesitate to reach out.

-William May Jewellers.

Rated 2 out of 5 stars

Ring is lovely it was sold as 9ct but…

Ring is lovely it was sold as 9ct but can't find a hallmark any where on it

22 June 2026
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Reply from William May Jewellers

Hi,

Thank you for your feedback.

We kindly ask you to reach out to us at enquiry@william-may.co.uk in regards to this.

Thank you.
-William May Jewellers

Rated 5 out of 5 stars

Good customer service

Good customer service, prompt delivery and courteous and efficient response to query.

19 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Paul

Thank you so much for the 5-star review! We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your purchase. Your continued support and satisfaction mean the world to us.

-William May Jewellers

Rated 5 out of 5 stars

It was just such a easy process from…

It was just such a easy process from start too finish

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Lynn,

Many thanks for your 5-star review.

We are thrilled to hear you found the process of shopping with us easy and are happy with your experience.

We value your support and hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

I received a beautiful ring just as I…

I received a beautiful ring just as I expected it. Delivery was quick and communication excellent

19 June 2026
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Reply from William May Jewellers

Hi Mary,

Many thanks for your lovely words.

It's amazing to hear you received your ring so quickly and you was so pleased with the quality and our communication.

We value your support and look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Found what I wanted and it was…

Found what I wanted and it was delivered immediately

19 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Patricia,

Many thanks for your kind words.

We are so pleased you was able to find the perfect piece on our site and it arrived quickly with you .

We truly appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Excellent service

Excellent service. Posted put and received very efficiently. Item as advertised. All good.

19 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Mike,

Many thanks for for your kind words.

We are so pleased to hear you are happy with our service and that the item was exactly what you was looking for.

We appreciate your support and we hope to welcome you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Good experience

Ordering was easy and delivery was quick.

17 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Kim,

Many thanks for your kind words.

It's great to hear you found the process of shopping with us easy and that your order arrived promptly with you.

We appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars
William May Jewellers  logo

Reply from William May Jewellers

Hi Hilary,

Thank you for your 5-star review.

We are pleased to hear you are happy with your purchase and we hope to welcome you back again very soon.

- William May Jewellers.

Rated 5 out of 5 stars

I have bought several pieces over the…

I have bought several pieces over the last few years and i'm never disappointed with the product quality or service

17 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi,

Many thanks for your 5-star review.

We are so pleased to hear you have continually been happy with your experience when shopping with us.

We truly appreciate your continued support and look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Super speedy dispatch and arrival

Super speedy dispatch and arrival. Very easy transaction

16 June 2026
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Reply from William May Jewellers

Hi Alison,

Many thanks for your kind words.

It's amazing to hear you had a great experience shopping with us and your order arrived quickly with you.

Thank you for shopping with us and we hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Good quality and fast delivery

Good quality and fast delivery

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Stephen,

Many thanks for your 5-star review.

We are so pleased to hear your order arrived quickly with you and that you are happy with the quality of the jewellery.

We appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

The ring was re-sized to fit

The ring was re-sized to fit, and done very quick. The service of William May is first class.

10 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi William,

Many thanks for your 5-star review.

We are so pleased our workshop was able to resize the ring to make sure it fit perfectly and you received your order promptly.

We truly appreciate your support and we look forward to welcoming you back again soon.

- William May Jewellers.

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