Wilkinson Cameras Reviews 

Despite ordering online after 3 Wilkinson achieved a next day delivery, DPD gave me several options if I was not in. Cannot fault Wilkinsons service and the best price out there.

More stress from Wilkinsons cameras, my parcel failed to be delivered from Parcelforce, it was out for delivery, but 3 hours later they said returned to depot adverse weather. This is nonsense, we had no ice or snow, only drizzle, to say this is pathetic. I should have realised as this happened last time via DPD with a later delivery and excuses. I did stress that I would like Royal Mail next day delivery, but they don't use this service, I phoned WC and got a very condescending reply from customer service, if I could give minus 5 stars I would. Totally wasted my day waiting yet again for something that never turned up. I shall NEVER buy from Wilkinson Cameras ever again, all you get is excuses.

Another great buy from Wilkinson Cameras at a very competitive price. Not only got a superb tripod but it came with an excellent free Manfrotto camera bag. Always had perfect service from this company whether it is buying new or used camera gear. Very happy customer.

Went into the Chester branch both guys were busy with other men so I quietly waited until one of them were free for about 5-10 mins not that long but quite a long time to just stand there waiting. It quite obvious that I was waiting for assistance.

One customer left so I thought the sales assistant would approach me, ask me if I needed help. He didn’t, he started out stock out. I thought maybe he’s new, maybe he’s busy with other jobs so I waited for the other sales assistant to become available. When he was available he then also started putting stock out. Literally just me, the only customer in the small store with two assistants ignoring me.

I approached them and asked my questions and got a condescending approach from the get go. Can’t help but feel like because I was a woman asking questions in a field that is predominately male based that I wasn’t worth their time.
Left the store immediately and went to another camera store who treated me much much better.

As someone who has worked in retail for 7 years and still working in retail I try and give the benefit of the doubt to everyone and I’m always polite and patient but I would not recommend this place at all. Probably the worst customer service I’ve ever received.

Fantastic service spoke to Preston and Kendal they couldn’t do enough for me first time I’ve used them,won’t be the last!.. 5*****

Have used Wilkinson’s for many years now and they have always provided a 1st class service!

Wilkinson's Cameras have a great range.
My recent purchase was competitively priced and arrived the next day.
Would not hesitate to recommend this professional business.

Product exactly as promised, competitive pricing and excellent delivery. Would happily use again.

Having complained last week about the poor customer service I was contacted by Alex who was very helpful and worked very hard to resolve my situation. I collected a camer today and spoke to a very helpful manager again who listened to my complaint. My situation was resolved to a very pleasing srandard

Best Price, Fast Delievery, will use again.

The delivery was delayed that why I’m giving it a 4 rating. The tripod is actually good for the price.

After a few problems Alex the director phoned me and has taken the problem on . I would like to thank you for taking time and dealing with my issues. It's a credit you you.

A great lens at a good price. exactly as described and delivered quickly and safely.

I used to shop at the Chester store when they were Camera Solutions, and always found the staff very pleasant. The shop could have probably done with a bit of maintenance but luckily I wasn’t there to admire the store setting.

I recently popped into the store (which I almost walked on past thinking it had moved) after seeing they were taken over by Wilkinson cameras prior to my visit I checked the website info to make sure it was still in the same place, which I was glad it was as it’s in a great location.

However when I arrived where I thought the original shop was I almost walked past as I didn’t recognise the shop front from the photo on the website. Luckily I turned back around and found the lovely looking new shop front and pleasantly surprised to see a couple of the staff who worked at the previous company.

The inside looked amazing, I was a little disappointed that they didn’t have the preowned in the window anymore however they have a small selection inside.

Unfortunately I didn’t get chance to have a chat with any of them as they were busy with other customers and a couple of others waiting to be seen to.

I will definitely be popping by again as I’ve been out of the photography game for a while since Covid and looking to upgrade my gear.
The reason i’m leaving 4 stars is I think updating info on the website would make your Chester store look a bit more professional before someone comes as all the other stores info look very up to date and modern compared to the Chester store but I was pleasantly surprised when I arrived to a more modern look.

Very easy to order and the camera arrived less than 48 hours later.
No problems at all.

Very good service. Second hand Produce is in mint condition. Packaged well. Delivered good and most of all very very competitive pricing compared to others

My first Billingham camera bag, I cannot believe how exquisitely beautiful and well made this bag is so happy. Wilkinsons camera customer service was fantastic and delivery was really fast. Very happy thank you.

Excellent service, very responsive and lens was in excellent condition as described.

I bought a second hand Fuji x-t1 with 18-55mm lense from here. The condition was rated as B, however I have not noticed any cosmetic / functional wear whatsoever. Put side by side with a new one and I would struggle to spot the difference, which is impressive for a camera that is close to a decade old. The prices are also reasonable.