As all the other recent reviews, ordered and nothing came, despite money leaving bank account. Attempted to contact customer services, no reply. Do not use this company, they have most likely... See more
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Shame there isn't a ZERO star, returning customer to wilex ordered 9th January '25' not received my lead or harness, have emailed wilex myself and my daughter has NO REPLY. Have no idea what to do nex... See more
Terrible, bought my harness on the 30th July 2023 on line, received email from wilex on the 16th August to say the order had been dispatched via Evri. Here we are 14th September 2023 still no harness,... See more
Two leads were ordered on 4 December. Despite my emails informing their non-arrival no response had been received.Since looking on trust pilot I’ve realised that this is a common complaint. The compan... See more
Company details
Written by the company
We sell high quality dog supplies within the United Kingdom including our best selling Wilex Easy Fit Dog Harness.
Contact info
United Kingdom
- www.wilex.co.uk
1.3
Bad
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Have NOT received my items yet..........
22 March 2023
DO NOT USE THIS COMPANY
ordered a harness on the 20th March 2023 for my new puppy, after a recommendation from a friend. 3 weeks later and after several emails, I have still not received my order, nor have I had any replies to my emails. Do not use this company
20 March 2023
Didn’t want to give a bad review but I…
Didn’t want to give a bad review but I have still not received the two dog leads I ordered have sent emails which have been ignored unless the e mail has changed Very disappointed as purchased from Wilex before and never had an issue hope I get a response from this as my emails don’t seem to be getting anywhere
13 March 2023
WILEX has been dissolved
I searched online in Companies House and Wilex have been dissolved - so do not place any orders !!
9 March 2023
Unprompted review
It’s been two weeks and I still haven’t…
It’s been two weeks and I still haven’t received my order and the emails I’m sending are being sent back to me 😡
11 March 2023
I have still not received the dog lead…
I have still not received the dog lead which I ordered and paid for last September. I have never received a reply from any of my emails asking about my order, very poor customer service.
22 March 2022
Unprompted review
Availability is limited
Love the harnesses but never am able to order in the colour I want - colours never seem to come back to stock
19 March 2023
Never turned up and still waiting !
Never turned up and still waiting !! Emailed twice absolutely no response terrible company terrible customer service
22 February 2023
Haven't received my goods
17 February 2023
items not received as of now
I ordered a harness and lead on 15/2/23 and now 1st March no items received despite having written to them twice, will have to open a dispute with Paypal.
2 March 2023
Item not received
Item not received. Not update on order status tracking and no response to email to chase. Poor service. Items ordered 13th Feb
28 February 2023
We still haven’t received this
We still haven’t received this. I have reached out for an update twice by email with no reply. The tracking app also hasn’t been updated and still just says order is confirmed. We now have got our puppy and had to guy him a harness and lead somewhere else. Really disappointed no one has replied.
25 February 2023
Would have been a zero star but isn't…
Would have been a zero star but isn't that option. After having to chase the company about despatch and delivery, the order eventually arrived..incorrect. I returned part of the order explaining why (at own expense). Item was signed on receipt on 26th January. 3 emails and 26 days later no response and no refund.
3 January 2023
Unprompted review
Disappointed
I am still awaiting my order, for two harnesses which is dated 8 February I have sent two emails with no response ?????? Disappointed !
22 February 2023
Never received ordered or replies
Ordered a harness and lead on the 17th January 2023 it never arrived and no update on the website have sent numerous emails and never received a reply also contacted them on Facebook Messenger and was told that the don't monitor that so will have to try and get a refund, shame has had ordered before with no issues.
8 February 2023
Harness did not arrive
Harness did not arrive. No reply to messages. Finally refund by PayPal.
Very disappointed
20 January 2023
Ordered a new harness as we have had…
Ordered a new harness as we have had three previously.
Nothing received and no response to two enquiries about non delivery.
Received two satisfaction requests. I am not satisfied at all.
7 January 2023
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