Wilco Motosave Reviews 

130
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the extremely helpful and friendly staff members who consistently go above and beyond to provide quick vehicle assistance and support. Many people also strongly appreciate the efficient service, welcoming local garage environment, and fair pricing when getting routine maintenance or replacement tyres fitted. Some reviewers were not happy with communication breakdowns, unexpected appointment delays, and recurring problems regarding incorrect parts or poorly executed vehicle repairs. A few customers additionally reported receiving rude customer service responses, unhelpful staff attitudes, and experiencing accidental physical damage to their vehicles during garage visits.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the friendly staff, reasonable prices,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising friendly, helpful, and knowledgeable... See more

Product

Consumers find product experiences to be ambiguous, reflecting both satisfaction and serious concerns.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Price

Clients share ambiguous opinions on price. While some reviewers report very reasonable rates, competitive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Came for new tyres, which were fine and good value. Unfortunately the tracking of the car wasn't. I came back three times to have it corrected, and each time it was progressively worse. Eventually I w... See more

Company replied

Rated 5 out of 5 stars

This review is for excellent service which I received about 6 weeks ago. My car was only starting intermittently. I rang the garage and they told me to bring it in right away which I thought was reall... See more

Company replied

Rated 5 out of 5 stars

I put on a negative review the other day and took it down.i thought my engine hadn't been fastened to car but found the bolt where I park my car.ive only had good experiences from motosve their actual... See more

Company replied

Rated 5 out of 5 stars

I had a problem with a wobbly steering wheel on my Van so I took it to Motorsave Hunslet Leeds. The guy balanced both front wheels and sorted the problem for me. Very satisfied indeed. What a good s... See more


Company details

  1. Tire Shop
  2. Auto Parts Store
  3. Car Accessories Store
  4. Car Battery Store
  5. Car Service

Written by the company

Wilco Motosave is one of the North's leading independent family-owned motorists' stores and fitting centres with branches across Yorkshire, Lincolnshire and Manchester. We fit tyres, batteries, exhausts and CATs at our fast fit bays. We will be pleased to carry out a free no-obligation check on your tyres, exhaust, CAT, batteries and brakes. TPMS service available. Our stores are filled with all the leading car care and accessories brands and many also include a large range of bikes for all the family, cycle accessories and services.


Contact info

3.6

Average

TrustScore 3.5 out of 5

130 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(130)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

I was quoted around £200 for car…

I was quoted around £200 for car repairs at the Hunslet branch in Leeds. The work was completed promptly & when I returned to pick my car up the mechanic explained that the work had been far less laborious than expected & thus the price was only £13.99. I have minimal knowledge of cars & they could have charged me the £200 that was originally quoted & I would have paid it. I was obviously pleased by the team's honesty & happy with their punctuality, communication & friendly attitude.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Rochdale wheel bearing

I took my car into the Rochdale branch last Friday for a wheel bearing to be replaced. The manager dave had a hell of a job as as what should have been a 2/3 hr job turned out to be all day. He went above and beyond in making sure my car was fixed. It's very refreshing to see staff put the customer first. I would recommend anyone to take their vehicle there.

12 May 2023
Unprompted review
Rated 1 out of 5 stars

No tools for the job!🤡

having booked my vehicle in at 9am for front pads fitting they had me waiting 35 minutes before my car was even put on the ramp. then another thirty minutes later i'm told "we have a problem " the problem turned out to be that they did not have the correct tool to remove the callipers! Remember my car was booked in they entered my reg in the computer to get the details for the pads! and they LITERALLY DID NOT HAVE THE RIGHT TOOLS FOR THE JOB! avoid motorsave at all costs. the manager was then funny with me, because i made a comment to the mechanic, which was "it's ok mate it's my fault" to which he replied "why?" i said " i shouldn’t have brought my car here" which was a statement of fact. had i taken my car to a main dealer they would have had the correct tools for the job. very poor service from the manager. so that was a complete ete waste of 2 hours.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

I went in for my tyre to be repaired bad idea

I went in for my tyre to be repaired as I got a nail in it even thou the screw wasn't near the wall of the tyre it can't be fixed as they had already took my tyre of my car they said I needed a new one and there is nothing they could do they had to put a new tyre on when I got the bill it cost me over 100 pound for something that should of cost 20 tops don't recommend anyone go for tyre repair they screw you over big time avoid this place in hunslet

8 May 2023
Unprompted review
Rated 1 out of 5 stars

I have issue with brakes fitted just…

I have issue with brakes fitted just over month ago.
I reported huge sign of rust on brake discs .When I come to garage they don't want to remove and clean to avoid rust come back again.
They told me as this is normal with rust on brake discs .This is not the best experience with this garage.
Also ,mechanic damage one item from my audi boot and don't bother to sort this out.
When I speak with manager Richard he told me is only one way to sort out.I need paint brake discs witch is ridiculous.
Listen this.When you purchase brake disc from Wilco Motosave you have to remember ,brake will gone rusty and you will need paint to avoid damages.
Very professional 👏 👌. WELL DONE FOR YOU WILCO MOTOSAVE YOUE VERY PROFESSIONAL AND HONEST COMPANY WITH HIGHLY USELESS STAFF

11 February 2023
Unprompted review
Rated 4 out of 5 stars

Motosave is great for that small or…

Motosave is great for that small or large item needed to fix your car.
Iv used motosave for years and always had fantastic service.
Walking into the york store on Saturday I was greeted with a smile and a good morning, needing something from the accessories I walked further down the store and I was greeted again by a young man who went over and above to help me, the elephant in the room was the manager OMG what a sour faced individual, he had no social skills and his approach to his new employee and myself was dreadful, make some drastic changes and give the new starter a chance of managing that shop

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Gainsborough Garage

Taken my Jaguar XE to the Gainsborough branch to have disc and pads fitted on both front and back. Extremely friendly staff during a busy time over Christmas, i am glad I used this garage as I will happily be using them again as I normally only use a Jaguar specialist.
Thanks Wilco Gainsborough team!

27 December 2022
Unprompted review
Rated 5 out of 5 stars

I wouldn't go anywhere else!

Always take my car to Castleford branch for my free winter check. Genuine guys who don't tell you that something needs doing just to make money (like some) but equally will do a good price if something needs doing. I wouldn't go anywhere else!

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Great set of lads helped me with punture

Lads at Grimsby branch helped me out yesterday I had been to Kwik Fit and they said they was too busy to help me with a puncture.

Lads at wilco sorted my puncture removed the screw and saved me from calling AA to tow me home

13 November 2022
Unprompted review
Rated 1 out of 5 stars

i been booked today for 2 tyres change…

i been booked today for 2 tyres change on the wilco wilthorpe road Barnsley ,well arrived on time and i let the car ,so after 20 minutes doing pretty much nothing on my car this team i meant 4 people ,i see a food car with burgers and other things comming ,so all team and with the branch manager waitting on queque to buy food ,and then all of them take a break to eat ,so me i,ve asking how is possible something like that no one in this branch to work i ask what is going on ?and tafter that they back to work and mount my tyres in 10 minutes,i never seen something like that before ,really disrespectfull for the customers ,and really unprofesional , i change a lots of tyres but i never seen something like that,anyway never again

27 October 2022
Unprompted review
Rated 1 out of 5 stars

Hunslet Branch

Took my car to Hunslet branch. The man on reception greeted me with hello then proceeded to tell me off ! as according to him when I rang at 9 am. He was expecting the car asap , not two hours later. I began to explain that I live at the other side of Leeds. Then gave up trying to explain, as I just wanted my car to be serviced. I then get a call 20 minutes later telling me the price of a full service could be anything from £162 to over £200. If I wanted to pay over £200, I would take my car to a dealership!! He said the spark plugs need changing. My car has not yet done 20,000 miles so the spark plugs could wait a while longer, in my opinion. I really just wanted the £79.99 service with the price including oil change. At this point I asked if they had started on my car. He said no. Then I said stop ! I am coming back to the branch, and I will collect my car. I took my car elsewhere the same day, and had a service done without any hassle. Never again will I visit this branch.

20 September 2022
Unprompted review
Rated 1 out of 5 stars

*CASTLEFORD BRANCH* TAKE YOUR MONEY…

*CASTLEFORD BRANCH* TAKE YOUR MONEY ELSEWHERE - DON'T SEND YOUR WIFE / GIRLFRIEND HERE ALONE
Do not use these morons. They are sexist, rude and extremely arrogant for people who fit tyres for a living. They talk to you like you're a piece of crap they scraped off your old tyre!
£350 for two tyres and an interrogation. Scuffed wheels, inappropriate comments and a bad attitude came for free! Go to a proper tyre fitter not these neanderthal rejects.

15 August 2022
Unprompted review
Rated 1 out of 5 stars

So when I entered the Castleford store…

So when I entered the Castleford store I was greeted by the guy behind the counter who looked at me like I had just released Novichok into the store. "We aren't open" was the words that came from his mouth. It was 08.47 when I called in. I explained I was only asking a question and was asked what it was. I wanted number plates and asked how much they were. He told me then proceeded to say "We have literally just entered the building"
OK I get that, just have a little more customer service in your (lack of) skill. Needless to say I went elsewhere.

2 August 2022
Unprompted review
Rated 1 out of 5 stars

If I could give it a minus I would

If I could give it a minus I would . My grandson saved up for months for a bike . He bought one he liked the look of but there’s nowere to try and cycle . He got home and tried it and really didn’t like it . He owned it 10 minutes and took it back to the shop . The shop refused to take the bike back saying it was used ( it was literally tested for 2 mins ) returns policy states 14 day cooling off period and they refuse to honour . Well done on taking and 11 year old boys money he is absolutely gutted

23 July 2022
Unprompted review
Rated 1 out of 5 stars

Ticket Price plus £4.49

I purchased 2 items and paid. Outside I realised I had been charged wrong from the labelled price(£4.49 more) , I went back to complain. The manager then said it was labelled up wrong, and I said I`ll have it for 6.50 as the lable and not 10.99 as I was charged . He then said I`m taking off sale as I said it was illegal to charge more than the ticketed price. I`ll have my money back and not bother at all then. I`m pretty sure that as I had already paid they should have refunded me £4.49. I wont be shopping here again.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Called into wilco at Swinton for tyre…

Called into wilco at Swinton for tyre check and wheel alignment check . There was no pressure sales for tyre replacement , a genuine report , tracking adjusted excellent service and price was fantastic .this branch is a credit to your company. Also bought wiper blades whilst I was there.

7 April 2022
Unprompted review
Rated 5 out of 5 stars

I have been using the birstall batley…

I have been using the birstall batley branch for over 20 years . Never had a problem , staff have come and gone over the years but this has never affected service. .Pricing is reasonable , usually pretty good at getting booked in often same day unless having to wait for a part . I wont take my car anywhere else not even another wilco.

30 March 2022
Unprompted review

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