Wickes - Worthing Reviews 

We bought a few bathroom items from Wickes at Worthing that arrived in January 2025.

For the most part we are quite happy with the items provided but potential buyers should be aware that the hinged toilet seats are not very robust. One of ours - that was supposed to be good quality - broke after only a few months of limited use. It was fitted by a professional plumber so I'm sure it wasn't a faulty installation issue.

We tried to get the toilet seat replaced and took this into Wickes @ Worthing only to be told we had to go through Customer Services telephone number.

Customer Services told us that it had to be sorted out by the store - which was frustrating.

So, upon ringing the store I was told that they won't replace anything over 30 days old. They couldn't have mentioned this when we were in the shop?

So - after a a shop visit, and email and two phone calls the outcome was not ideal. It's not a lot of money, but I'd expect Wickes products to last more than just a few months. I'd also expect a company like Wickes to not pass customers backwards and forwards between departments.

Worth bearing in mind if you are thinking of buying items from them,

The staff are really helpful and take their time explaining the options of the products available. The store is well laid out with good signage and easy parking. My product was bulky & heavy and they kindly helped me take the product to my car.

Hannah was very knowledgeable and keen to help, she showed me ideas of examples in the Showroom. We talked through different scenarios and ideas. The experience was relaxed and enjoyable and a collaboration. Well done Hannah at Wickes in Worthing.

Visited the store today with a small list ( husband sent me ) asked Ben to help me with my list , as I really didn’t want to walk around for ages looking for things, well what a very helpful young man , it was no trouble helping me , and made sure I got all the right items. So thank you for your kindness Ben it was much appreciated

We are looking into having our bathroom redone.Glenn ( Worthing branch) was very helpful. He arrived and took a look at the bathroom. Have some very good ideas and was very helpful. Next appointment booked with him.
Debbie

I had to pick up building material for my husband. I went over 2 days and on both days have very helpful staff who did the heavy lifting for me, off the shelves and into my car. I would like to praise Max and Fraiser for their help and kindness.

We have recently converted a separate bathroom and toilet into a wet room.
It was designed by Jo Tandy at Wickes and put in by Adam at Sussex All trades.
All of the products were ordered by Jo who also arranged the installation.
The whole process went very smoothly.
Etch stage was followed up by Wickes customer service to make sure that we were happy.

Glen Macrae from the Worthing branch at Wickes helped us from start to finish in designing and ordering our perfect kitchen. He was knowledgeable, confident and trustworthy. Couldn’t have asked for anyone better to help us! He was on hand to answer any queries, which he always did promptly and with a smile. Would thoroughly recommend Glen to anyone designing a kitchen.

Went to Worthing Wickes for a quote for which I would class as a very small basic bathroom. Whilst the designer was very friendly I have to say the cost was jaw dropping. The bathroom consisted of only 4 units. The 600 mm draw unit was in itself £947. To cut a long story short the total cost was £4.025. I would say that to remove the old bathroom and replace would probably take around 6-8 hours. (The cabinets are already assembled!! To add insult to injury the fitting cost would have been £2471 let’s say that the job took 8 hours? That’s £308 per hour. Please be mindful of these costs. It certainly did not contain a toilet from Blenheim palace!! Although a so called high end product this is just greedy. The total from wickes would have been £6496

BLUE roll is top notch, helps me with all my cleaning needs. The kids love it ! :)

Chloe is absolutely amazing, I don't think there's a product in the Worthing store that she hasn't been able to help me with.
Chloe is a true asset to wickes

Great store, lovely staff :)

Chloe is amazing! Helped me with what I needed to find in store! Helpful isn’t the word! Thank you!💪🏼

Good quality fence panels and affordable price

Amazing customer service

Met with Joanna Tandy at your Worthing store with some measurements and a dream of a new Kitchen.
What I got is exactly as I imagined and more. The kitchen is stunning ( not fitted by Wicks ) after a complete refurbishment and the help of you Designer I have the best Kitchen , and nothing was too much trouble. One small issue was resolved quickly.

One of your staff Chloe she is very helpful for customer she help me make Wickes app and I buy lot of stuff couple of days recent and get 10% discount.
I really appreciate her service.

Glen MacRae designed our Kitchen so went back to him to design our new bathroom.
Excellent professional service with a unique personal touch, highly recommended.

Click and collect order for 5x2500 pvc joint bead. Cost £22.50.
Arrived and collected and found all different colours of white. Went back in to try and get a matched set, to find there all on a trolley marked down at £1 per length. So I could have got them for a fiver. Staff just indifferent.
I’ll go somewhere more trustworthy next time!

So helpful, couldn’t fault them for their kindness and helpfulness. Amazing customer service.