Wickes - Stirchley Reviews 

240
TrustScore 4.5 out of 5

4.7

1 Ash Tree Road, Stirchley West Midlands, B30 2BJ, GB


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Rated 5 out of 5 stars

Deepak certainly knows his stuff, changed our kitchen design when he realised the original plan would not work, he’s plan would ! Top service after visiting the store and choosing the add on’s requi... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked into Wickes, Deepak Chauhan provided outstanding customer service. I wasn't completely sure what I wanted, but he took the time to listen, answer all my questions, and gui... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite tr... See more

Company replied

Rated 5 out of 5 stars

I came to Wickes to get my bathroom designed and installed because I wanted a reputable company who could provide 0% finance. My local store is Stirchley in Birmingham and there I was given an appoint... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Stirchley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • 1 Ash Tree Road, Stirchley, West Midlands, B30 2BJ, United Kingdom

  • +441214598908

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

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4.7

All reviews

(240)

13,761 reviews in the last 12 months

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Rated 5 out of 5 stars

Deepak certainly knows his stuff

Deepak certainly knows his stuff, changed our kitchen design when he realised the original plan would not work, he’s plan would ! Top service after visiting the store and choosing the add on’s required, Deepak took us through all options then finally showing us the final version with a printed out plan and CAD image, very useful when imagining your kitchen.
Very recommended indeed.

8 July 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Paul. Thank you for taking the time to share your review with us. We're delighted to see Deepak's expertise helped create the perfect kitchen design for your space. It's great to know he guided you through all the options and provided clear plans and images to bring your ideas to life. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

From the moment I walked into Wickes

From the moment I walked into Wickes, Deepak Chauhan provided outstanding customer service. I wasn't completely sure what I wanted, but he took the time to listen, answer all my questions, and guide me through the options without any pressure.

He was patient, knowledgeable, and made the whole experience feel easy and stress-free. Thanks to his advice, I left feeling confident that I'd made the right choice.

Deepak is a real credit to Wickes, and his professionalism and friendly approach made all the difference. I would highly recommend both Deepak and Wickes to anyone looking for excellent customer service. Thank you for making what could have been an overwhelming experience such a positive one!

6 July 2026
Unprompted review
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Reply from Wickes - Stirchley

We're delighted to hear that Deepak provided such outstanding customer service. It's wonderful that he took the time to listen, answer your questions, and guide you without pressure, making your experience easy and stress-free. We appreciate your kind words and recommendation. - AB

Rated 5 out of 5 stars

Got what we needed staff helpful

Got what we needed staff helpful

4 July 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Simon. Thank you for taking the time to share your review with us. We're really happy to see that you were able to get what you wanted and found our staff to be helpful. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

We had a really good experience

We had a really good experience . Deepak was most helpful and very patient with us in making decisions.

19 May 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Sarah, We are so pleased to hear about your positive experience and appreciate your kind words. - Sean

Rated 5 out of 5 stars

Excellent service 10/10

Excellent service 10/10. Deepak Chauhan was very helpful and knowledgeable.

16 June 2026
Unprompted review
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Reply from Wickes - Stirchley

We are so glad to hear you received excellent service from Deepak Chauhan. We appreciate your kind words. -AK

Rated 5 out of 5 stars

Deepak was very helpful

Deepak was very helpful measuring and designing a new kitchen layout , very good customer service . Would highly recommend. Products /showroom also well laid out .

15 June 2026
Unprompted review
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Reply from Wickes - Stirchley

Thanks for taking the time to leave your 5-star review. We're so pleased Deepak provided excellent service for your kitchen design. Thank you for your recommendation! - AB

Rated 5 out of 5 stars

100% satisfied with my appointment

100% satisfied with my appointment. Omran took time working out what we needed, showing us examples of styles colours etc for the bathroom. He came up with ideas that we hadn't thought of.

13 June 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Sandra, we're so pleased to hear you were 100% satisfied with your appointment. We're glad our team provided such helpful and inspiring ideas! -LG

Rated 5 out of 5 stars

Omran Mustafa was amazing 🤩

Omran Mustafa was amazing 🤩 Excellent customer service. Listened well, calm and
Friendly. He is an asset to Wickes!

13 June 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi Natasha, we are so glad to hear Omran provided excellent, friendly service. We appreciate your kind words! -LR

Rated 5 out of 5 stars

I came to Wickes to get my bathroom…

I came to Wickes to get my bathroom designed and installed because I wanted a reputable company who could provide 0% finance. My local store is Stirchley in Birmingham and there I was given an appointment with Deepak. He came to my house to do an initial assessment and help to design my bathroom. Deepak is fantastic - he is professional, courteous and very knowledgable. A week later I came back to the store to sit down with him and look at the designs. I was very pleased with the designs. My bathroom is being fitted next week and Deepak has been available to answer any last minute queries about the order. I highly recommend Wickes in Stirchley, and especially Deepak.

12 June 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Rose,

We appreciate you sharing your positive experience with us. We are delighted to hear that Deepak provided excellent service, from the initial assessment to the design process and answering your queries. Thank you for your feedback and recommendation! -Ellysse

Rated 5 out of 5 stars

Excellent design service.

Deepak our bathroom design advisor at the Stirchley branch was so helpful and completely understood our vision for a new bathroom and came up with a design that needed very little amendment. Looking forward now to the project starting

10 June 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Karen. Thank you for taking the time to share your review with us. We're delighted to see that, Deepak, was really helpful and provided great service during your design appointment. Please do keep us updated on your bathroom project. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

The lady that we sat down with is…

The lady that we sat down with is called Julie lovell fantastic customer service lots of practical advice went above and beyond to explain all options would advice anyone to go along and talk things through if considering a kitchen refit

10 June 2026
Unprompted review
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Reply from Wickes - Stirchley

We appreciate you sharing your experience. We are delighted to hear that Julie provided fantastic service and practical advice. -AB

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite trying to contact customer services have had no reply. very poor and cant even raise a compliant as no one answers at Wickes

29 May 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi Customer, We are truly sorry to hear about the difficulties you've experienced. We are actively looking into these issues to improve our service. - Sean

Rated 5 out of 5 stars

Great kitchen planning.

Deepak has been really helpful with our kitchen design. Despite me changing my mind about things twice, he has been professional throughout the whole process. Everything is set out and you know exactly what you are getting and why.
Would definitely recommend them.

19 May 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hey Nicola, thank you for your amazing feedback, and I'm delighted that Deepak was first class throughout your kitchen design experience. It makes us proud you would recommend us, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great costumer service and very…

Great costumer service and very friendly thank you Dave D

9 May 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi, Thanks for taking the time leaving your review and your kind feedback on the service from Dave in your local Wickes store. -JL

Rated 5 out of 5 stars

Omran has designed a fantastic kitchen

Omran has designed a fantastic kitchen. I have found the service to be absolutely excellent. He has taken the time to guide us through the process, meet with tenants and is meeting with our third party installers on the first day of work to make sure everything goes well. Highly recommended

23 April 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi Alexander,

We're happy to hear that you found the kitchen design fantastic and the service from Omran excellent. It's great knowing that you were guided through the process and that meetings were arranged. Thank you for your feedback and recommendation! -Ellysse

Rated 5 out of 5 stars

Kind and quick service from Deepak Chauhan

Kind and quick service from Deepak Chauhan..great

16 April 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

We are pleased to hear that the service provided by Deepak Chauhan was prompt and friendly. We appreciate you taking the time to share your positive experience with us! -AK

Rated 5 out of 5 stars

Absolute pleasure to work with Deepak…

Absolute pleasure to work with Deepak Chauhan to order a new kitchen. Helpful, knowledgeable and professional.

21 March 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

We appreciate you sharing your feedback. It's great to hear that you found your experience with Deepak Chauhan whilst ordering a new kitchen to be helpful and professional. -AK

Rated 5 out of 5 stars

Kitchen planning appointment

We had a kitchen planning appointment. Julie Lovell was very knowledgable, helpful and efficient. She listened well to our wishes and advised us from there. We went back a fewdays later for a follow up appointment and ordered the kitchen.

28 March 2026
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi Rosemarie, we're happy to hear that your kitchen planning appointment was helpful and efficient. It's great to know that our advice met your needs and that you placed an order. Thanks for your kind feedback. -LG

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