We recently purchased a Kitchen from Wickes Pontefract,using our own fitter to install it .The designer came out and did a great job in the planning Due to the inevitable snags due to our old propert... See more
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Location
Switch locationPark Road, Unit A Park Road Retail Park, Pontefract West Yorkshire, WF8 4PR, GB
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See what reviewers are saying
Deb was amazing with us yesterday. We shop at wickes Pontefract regularly, we are self employed and Deb helped us activate a trades card. Each time we go in to store Deb is always smiling always g... See more
Company replied
I have been to Wicks at Pontefract several times this past week and the service was excellent. Deb at the tills is always chatty and helped me find what I was looking for. She even saved me some money... See more
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Deb was unbelievably helpful and welcoming! Helped us with everything we needed
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Company details
About Wickes - Pontefract
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Park Road, Unit A Park Road Retail Park, Pontefract, West Yorkshire, WF8 4PR, United Kingdom
- +441977602902
4.6
Excellent
123 reviews
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Thanks Deb!
We're busy renovating a house and I'm in this Wickes around 9 or 10 times a week. The guys are all really friendly and helpful, but this time Deb has really gone above and beyond. She always makes time to chat and give advice and makes me feel like a valued customer. All the advice I have received off Deb for my renovation has been useful and I have been able to apply what I've learnt to make progress on my renovation! Thanks Deb! I always look forward to our chats!
9 November 2025
Unprompted review
Reply from Wickes - Pontefract
Hey Christopher, thanks for your five star feedback and I'm glad that Deb was really helpful throughout your renovation experience, enjoy your new space! - Dylan
Excellent made my day thanks debs
13 October 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Shaun,
We appreciate your kind words about the service you received. It's great to hear that Debs made your day. Thank you for your feedback.
-Ellysse
Deb very helpful and happy to be there
I was served by Deb the other day and what a joy she is. She always brightens up my day with her smile and helpfulness. Nothing is ever too much trouble for Deb and she always helps me with whatever it is I’m buying. Thanks Deb keep it up.
7 October 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Deb in our store and that they provided you with useful advice. -AH
Got everything I needed
Just came in to look at bathrooms and flooring. Spoke to Deb who was awesome and got everything I needed.
6 October 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Lisa,
Thank you for taking the time to share your experience with us. We're thrilled to hear Deb was awesome, and you managed to get everything you needed.
-Ellysse
Deb was amazing!!!
I was served by Deb, who was incredibly knowledgeable and helpful. She was very patiently explained everything to me and answered all my questions as I was new to the product I was buying, resulting in £400 of sales!!! Wonderful shopping experience
6 October 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Laura,
We're happy to hear that you had a wonderful shopping experience. We appreciate your positive feedback regarding the helpful service and knowledge you received, and that your questions were answered patiently.
-Ellysse
Deb at Pontefract branch 5 star for…
Deb at Pontefract branch 5 star for setting up my trade card. Lovely helpful lady.
6 October 2025
Unprompted review
Reply from Wickes - Pontefract
Hi, Liam. Thank you for taking the time to share your review with us. We're happy to see that Deb was helpful with setting up your trade account. Thank you again for your kind feedback. - Scott H
Great customer service.
Im in Wickes regulary on early mornings and always find Deb really helpful. Wonderful customer service. Highly recommend.
30 September 2025
Unprompted review
Reply from Wickes - Pontefract
We appreciate you taking the time to share your positive experience. We're happy to hear that you find Deb helpful and recommend our service.
- PP
Pontefract store
Dealt with Deb at Pontefract store, very friendly and super helpful.
16 September 2025
Unprompted review
Reply from Wickes - Pontefract
Hi, Andy. Thank you for taking the time to share your review with us. I'm happy to see that, Deb was very friendly and helpful during your visit. Thank you again for your kind feedback. - Scott H
Just been set up on pro trade accou…
Just been set up on pro trade account at Pontifract by Deb , she was very helpful and given plenty of information on the account . Some nice savings to come . Thx
15 September 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Steve,
We're happy to hear that the trade account setup was helpful and informative. We appreciate your positive feedback and are glad you're looking forward to the savings!
-Ellysse
Toni and Brett at pontefract wickes…
Toni and Brett at pontefract wickes were so help full today. I needed 20 packs of laminate flooring. Not only did they check each and every pack, they put it on my trolley, and then loaded it into my car. I even received a discount due to some of the packaging being torn open. Really helpful and happy to help me. I also have a back problem which they were not aware of and still went the extra mile. Outstanding customer service. Thank you both so much.
11 August 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Tina, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Toni and Brett in our store and that they provided you with useful advice and help. -AH
Rubbish customer service
Rubbish customer service. 3 behind the till and I was stuck behind someone returning an item. No one else waiting to be served other than me. Other 2 staff were talking and messing with the till, after 5 minutes a customer went to the other till and was served straight away. Won’t be using wickes again!
2 August 2025
Unprompted review
Reply from Wickes - Pontefract
Hi, There. Thank you for taking the time to share your review. I'm sorry to see you're not happy with the customer service you received when visiting our store. I have sent you a request for more information, so I can look into this for you. Thanks again for your feedback. - Scott H
Polite and very helpful staff
Polite and very helpful staff. Deb really made a difference to my shopping experience.
28 July 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Ben, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Deb in our store and that they provided you with useful advice. -AH
Helpful and cheerful staff
Normally use the Wakefield branch but due to being in Pontefract I called in there instead. I was served by a lady called Deb and she was so helpful and cheerful with nothing too much trouble for her. It was a pleasure to see someone so happy in their work. Well done Pontefract and well done Deb
15 July 2025
Unprompted review
Reply from Wickes - Pontefract
Thank you for taking the time to leave your review!
We're happy to hear that you had such a positive experience at our Pontefract branch. It's great to know that our team member was so helpful and made your visit a pleasure.
- PP
Lucas is an asset to the team
I had the pleasure of being assisted by Lucas during my recent visit, and I cannot speak highly enough of the experience. From the moment we spoke, it was clear that Lucas was not only incredibly knowledgeable but also genuinely committed to providing the best possible support.
No question was too much trouble, and he went out of his way to make sure everything was handled smoothly and efficiently. His professionalism, patience, and friendly attitude made a real difference, and it’s rare to come across someone so dedicated to excellent service.
Lucas is a true asset to the Pontefract team, and I’m very grateful for all his help. Thank you!
16 July 2025
Unprompted review
Reply from Wickes - Pontefract
We're happy to hear about the positive experience you had. It's great to know that our team member Lucas was knowledgeable, committed, and helpful. We appreciate you acknowledging their professionalism and friendly attitude. Thank you for sharing this feedback!-GS
Deb was really helpful after our…
Deb was really helpful after our attempts of picking the wrong pink colour paint. She offered to actually take her time and open the tin of paints for us making our decision easy and quick. We really appreciate it thank you so much.
15 July 2025
Unprompted review
Reply from Wickes - Pontefract
We're so happy to hear that you had such a positive experience. It's great to know that Deb was so helpful in guiding you to the perfect color. We appreciate your feedback!
Deb has great customer service and very…
Deb has great customer service and very caring. Struggled with my trade account card, debs did everything she could to help and get me signed in on the app. Credit to the company!
14 July 2025
Unprompted review
Reply from Wickes - Pontefract
We're happy to hear that you received great and caring customer service. We appreciate your positive feedback regarding the assistance you received with your trade account card and app access. TW
Excellent service from start to finish…
Excellent service from start to finish from deb at the pontefract store. Much appreciated, very helpful :)
8 July 2025
Unprompted review
Reply from Wickes - Pontefract
We are happy to hear that you had such a positive experience with Debs service at the Pontefract store. We appreciate your kind words and thank you for your feedback.
-AF
I've been into the pontefract store on…
I've been into the pontefract store on numerous occasions, I was served by Deb, she was very knowledgeable, extremely helpful and bent over backwards to help me, Deb went up and beyond, a pity all your staff can't do this, Deb deserves recognition plus a staff bonus.
2 July 2025
Unprompted review
Reply from Wickes - Pontefract
We appreciate your positive feedback regarding your visits to our Pontefract store. We're so glad to hear that you found the service you received from Deb to be so helpful and knowledgeable-GS
Excellent customer service Pontefract West Yorkshire
On our recent visit Debs at the Pontefract West Yorkshire store was extremely helpful and pleasant member of staff a credit to Wickes
22 June 2025
Unprompted review
Reply from Wickes - Pontefract
We appreciate you taking the time to provide us with your feedback. We're delighted to hear that you had a positive experience with our team member Debs-GS
Deb was amazing
Deb was amazing, making a stressful situation really calm and friendly
24 June 2025
Unprompted review
Reply from Wickes - Pontefract
Hey Tony, thanks for your five-star review, and I'm glad you enjoyed the service from Deb in our Pontefract store! - Dylan
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