Wickes - Lancaster Reviews 

Very helpful and knowledgeable staff. Great products and fairly priced too! Good quality.

Excellent knowledge and helpful staff made getting everything I wanted simple

I went to Wicks Lancaster to look at bathroom suites. I was only looking for now but whilst there I spoke to 2 different staff members and both took the time to listen to what I was looking for and gave me advice.
I was then directed to another staff member who took my details and explained that I can go back with measurements and pictures for them to assess the bathroom size/area and help me to pick a bathroom suite.
They also said they will even come to our house if that would help.
Top class service from very friendly professional staff.

I was on vacation from Canada and was in need of a plunger to clear my mum’s bog. The staff were very helpful in directing me to the correct aisle and helping me with my choice (handle length and colour).
The blockage and my conscience were cleared upon my return to the house. Epic win!!

Very well run store. Helpful team 👍🏻

click and collected from wickes Lancaster is always seemless.

from paint, adhesive, timber to Landscaping materials always bob on!

happy friendly staff

Always the best service. Really friendly staff. Nothing is too much trouble and there is always bargains to be had. Good stock of products too
Highly recommend

Always the friendliest and most helpful staff. It can be daunting visiting a DIY store as a female but the staff really do make you feel comfortable when asking for advice.

Very helpful staff when we called recently to look at the bathroom range , they were knowledgeable and full of suggestions and ideas. We’ll definitely be returning for more advice when we’re ready to order. Many thanks to the team.

Went in for several different things I needed but I’m useless at DIY.
Spoke to two staff and the manager who we’re all really helpful, they asked what I needed one tool for and recommended a cheaper and more suitable option for the job I was doing, which was good.
Highly recommend this store.

This store has a great range of products, i recently bought tools and boards for my loft, easy to find what I wanted, friendly staff on the checkouts and within the store.

I'm a regular customer to Wickes Lancaster.
Decided to choose them for designing our new kitchen mainly due to being competitive on price and previous excellent customer experience.
Simon was prompt for the appointment at our home to measure the kitchen. The designing and everything ordered, once we'd agreed with his great design, within days.
I have to say that as I was fitting the kitchen myself I returned a couple of times to ask questions (lack of knowledge on my behalf) and was blown away by how helpful all the staff were.
Organising delivery was a doddle they contacted me, told me how space was needed and agreed a delivery day.
Kitchen looks nice, sense of achievement immensely satisfying.

Frequently shop at this Wickes and the staff are always very friendly, helpful and knowledgeable. Highly recommend!

I use the Wickes Lancaster store regularly from general DIY materials to kitchens and bathrooms. The staff are friendly and knowledgeable and have always gone the extra mile to resolve any minor issues that I may have had.

Really helpful sfaff when looking for a product in store. Excellent customer service

Had a really bizarre experience of buying a toilet seat, asking if I could return it if it was the wrong size and being told I could. It was the wrong size and when I returned it I was told I couldn’t for hygiene reasons and that I’d been told the wrong thing when I asked. I followed up with a direct complaint to Wickes head office, including a reminder that this didn’t comply with the Consumer Protection Act, but they refused to do anything. Honestly I’m not going to sue them or report them over a toilet seat but I will remember how they behaved and thought you’d like to know too. They obviously can’t be trusted to either keep their word or comply with the law.

Appalling service. Having asked when we bought it, if we could return an item if it did not fit, we were refused a return an hour later. The manager's excuse being 'you were given the wrong iinformation by my staff member - and that is your problem not mine'

The whole process was seamless, from the design stage (thanks Janine), to the more practical things like choosing tiles etc (thanks Clare!). The quality and high standard of fitting is exceptional (thanks Dan)… what a team. My bathroom was completed today and I am over the moon! Excellent communication and expert advice. The fitters were so organised and cleaned everything - including my stairs!!! I always knew I was in safe hands…😀