Had to collect 173 bags of sub base, ballast, and cement (roughly 4 tonnes) after being let down by another supplier who failed to deliver bulk bags and didn’t communicate why. Timing of the job meant... See more
Company replied
Location
Switch location13B Invincible Road Industrial Estate, Farnborough Surrey, GU14 7QU, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
2 shopfloor staff seemed to busy to help us but Hilary behind the front desk is a diamond. A true asset to your company, helpful friendly and very knowledgeable.
I cane into wicks to buy some pins and was helped by a man that I heard someone else call Sam. He was very friendly and helpful, even though they didn't have what I was looking for I am very happy wit... See more
Company replied
It took a little while to find the water butt I was after, but the staff, especially Fay, was super helpful and didn't give up
Company replied
Company details
About Wickes - Farnborough
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
13B Invincible Road Industrial Estate, Farnborough, Surrey, GU14 7QU, United Kingdom
- +441252510251
4.5
Excellent
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went into wickes Farnborough for some…
Went into wickes Farnborough for some products.
Received amazing and helpful service from robyn.
Very professional and organised store.
Will definitely return and recommend.
17 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hi David, thanks for taking the time to share this feedback, we are pleased to hear that you received amazing service, we appreciate you taking the time to let us know. RD
They Had everything I needed …
They Had everything I needed to repair my flat roof, the staff went above and beyond helping me decide what was best for my needs, must have a big shout out for Michele who was very helpful
7 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hi Gary, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the service the staff provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great Service
Staff were really helpful when I couldn't find what I needed they took me to the product. At the till the staff member was very pleasant. Will be coming back in future
10 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hello Emily, thanks for your five-star feedback, and I'm glad that our staff in Farnborough we're very pleasant and friendly! - Dylan
Very helpful staff
Very helpful staff
Shane was a star helped me find everything I needed went went above & beyond to check item was right & everything was in the box
Many thanks again
8 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hey Sharon, thanks for your amazing review, and I'm delighted to learn that Shane was first class throughout your visit to the Farnborough store. - Dylan
Ryan's helpfulness
Ryan helped us with multiple items I needed for a project . He was knowledgeable, friendly and helped carry bulky items to the car. Thankyou Ryan
9 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hello Carla, thank you for taking the time to share your wonderful experience with us. I'm glad that Ryan was friendly and was able to help you out to the car also! - Dylan
Friendly staff
Friendly staff. Ryan was very helpful and gave some good advice.
9 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hey Louise, thanks for your five-star review, and I'm glad that you enjoyed the friendly service from Ryan in our Farnborough store! - Dylan
Great staff experience
Ryan was very helpful and extremely knowledgeable, he helped me with all the info I needed for a painting job I was doing for my bedroom , brilliant service .
6 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hey Nathan, thank you for your five-star feedback, and I'm delighted that Ryan was able to help you in our Farnborough store! - Dylan
Lovely team
Went in early in the morning for a few bits before work, I know the early shifts aren’t easy as used to do them myself but spoke with a worker there called ryan who helped me find the pieces that i needed and he was just delightful especially when consider how early it was
7 September 2024
Unprompted review
Reply from Wickes - Farnborough
Hi Darren, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ryan and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Outstanding customer service
was looking to do some DIY projects myself as it saves money and so needed advice and spoke to a young lad named ryan who couldn’t have been more helpful, he showed unwavering kindness and offered me help every step of the way 5 out of 5 stars i’ll definitely back for my next project
1 July 2024
Unprompted review
Reply from Wickes - Farnborough
Hi Sam, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ryan and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Helpful staff - Ryan
Helpful staff, Ryan helped us find wares to fix our bathroom utilities and anything else we've come back for.
22 August 2024
Unprompted review
Reply from Wickes - Farnborough
Hi HS, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ryan and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Reply from Wickes - Farnborough
Hi Martin, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.