Wickes - Eastbourne Reviews 

162
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TrustScore 4.5 out of 5

4.5

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB

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Rated 5 out of 5 stars

Coco went above and beyond the "call of duty" with regard to our new kitchen and bathroom. Very professional, helpful, patient and kind. Knowledgeable about the products, great ideas to get arou... See more

Company replied

Rated 5 out of 5 stars

From start to finish they were very professional. Once we had decided to revamp our bathroom , our builder suggested Wicks for the job. Coco, the design consultant, visited our house then came back... See more

Company replied

Rated 5 out of 5 stars

From day 1 Colleen Astridge at Eastbourne branch of Wickes was very professional and helped us through the design and layout of our new kitchen The kitchen chosen was the Intelliga Esker in Azur... See more

Company replied

Rated 1 out of 5 stars

10 Year kitchen Guarantee! Beware !! Bought a top of the range kitchen, not your off the shelf type number. For the security of a guarantee on the units especially when spending an awful lot of mon... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Eastbourne

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, United Kingdom

  • +441323431631

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.5

All reviews

(162)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Colleen Astridge has been helping us…

Colleen Astridge has been helping us with our en-suite and could not be more helpful, very grateful for all her help and advice

13 August 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Jayne,

We appreciate you sharing your experience. We're happy to hear that you found Colleen's advice helpful with your en-suite project, and we thank you for your feedback.

-Ellysse

Rated 5 out of 5 stars

Wickes Eastbourne kitchen

The salesman (Rob) at Eastbourne store was very helpful not too pushy but knowledgeable. He came to house and listened to what we required and made plans to our wishes. The delivery and fitting of kitchen was all very good. The kitchen fitter (Paul) was excellent . Would highly recommend wickes for new kitchen.

28 July 2025
Unprompted review
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Reply from Wickes - Eastbourne

We're happy to hear that you found Rob at our Eastbourne store helpful and knowledgeable and that he listened to what you required. It's great the kitchen fitting done by Paul was very good. We appreciate your recommendation of Wickes for new kitchens. -AK

Rated 5 out of 5 stars

Wickes surprised me!

The design consultant Coco was extremely helpful and came up with really good ideas that we hadn't thought of.

5 July 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Christopher, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Coco in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Visited the Eastbourne branch and Coco…

Visited the Eastbourne branch and Coco helped to design a en suite bathroom for us. It’s not been delivered yet but so far the process has been great. Coco has been very helpful and professional despite us keep changing our mind on things. Thank you Coco!

5 July 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Coco in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Amazing customer service

Visited Wickes Eastbourne, East Sussex, lovely assistant Daryl helped me find the items I needed & then offered to load it into my car. Lovely helpful, polite guy & a credit to the store

3 July 2025
Unprompted review
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Reply from Wickes - Eastbourne

We're happy to hear that you had such a positive experience! It's great to know that Daryl was so helpful and polite. We appreciate your feedback and thank you for sharing-GS

Rated 5 out of 5 stars

Wicks kitchen fitted

I had a wicks kitchen put in the kitchen was of high quality wicks were very helpful the installation was by clemilson the kitchen was put in very well and very quickly the designer hadn't quite got measurements right and clem sorted it straight away nothing was to much trouble they are very polite and hard working and an excellent team and I would highly recommend you use them

20 June 2025
Unprompted review
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Reply from Wickes - Eastbourne

We're happy to hear that you are pleased with your new kitchen designed in our Eastbourne branch and the installation. We appreciate your positive feedback regarding the clemilson team's politeness, hard work, and problem-solving skills. We are sorry to hear that the designer had got some measurements incorrectly, however glad the installation team were able to assist and resolve! Thank you for recommending our services!
-AF

Rated 5 out of 5 stars

Great friendly service 👌🏻

I walked in not having a clue what I needed, walked out with the right product, at a great price, with really friendly, helpful and non patronising service. Simple things make me happy as a consumer, these are those!! Steve F and his colleague gave top top service.

16 June 2025
Unprompted review
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Reply from Wickes - Eastbourne

We really appreciate you taking the time to provide us with your feedback.! We are delighted to hear that you had such a positive experience in our store, and that Steve and the team were so helpful!
-AF

Rated 5 out of 5 stars

We have not had our bathroom delivered…

We have not had our bathroom delivered yet but as far as the design and sales went I can highly recommend a visit to coco in store.
Coco is very and knowledgable and helped us create a small bathroom. I have been very impressed with our visits in store and look forward to receiving the new bathroom

14 June 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Sally, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Coco in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

2 young chaps were great help …

Carlo was an excellent help in choosing which timber I should use for my extension. He called his friend Ed in for extra help also and they both gave a great service!

11 June 2025
Unprompted review
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Reply from Wickes - Eastbourne

We're happy to hear that you received excellent assistance from Carlo in choosing the timber for your extension and Ed coming to assist with extra help. We appreciate your positive feedback on the service you received-GS

Rated 5 out of 5 stars

Fantastic kitchen fitters (Clem & Lyndsay)

We designed and ordered our kitchen through Wickes. After an initial issue with a kitchen fitter we were allocated Clem, Michael & Lyndsay. They were fantastic from start to finish, very professional, polite and efficient. Even came out to sort a few snagging bits. We are really pleased with our new kitchen, huge thanks to Clem, Michael & Lyndsay.

11 March 2025
Unprompted review
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Reply from Wickes - Eastbourne

We appreciate you sharing your experience. We're happy to hear that the team were professional and efficient in completing your kitchen, and that you are pleased with the result. TW

Rated 5 out of 5 stars

My new kitchen from Wickes

The design Consultant Colleen Astridge ( Coco) was very helpful in advising me in all aspects of choosing my new kitchen . Coco was very professional and patient as I am a 83 yr old man and made me feel safe and comfortable in the store and on the phone. When the kitchen was completed she visited and helped me with the registration of all the electrical goods.thank you Wickes and Coco .

8 May 2025
Unprompted review
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Reply from Wickes - Eastbourne

We appreciate you sharing your experience. We're happy to hear that our design consultant Coleen was helpful and made you feel comfortable during the process of choosing your new kitchen. Thank you for your positive feedback-GS

Rated 5 out of 5 stars

New bathroom

My bathroom expert at Wickes was Coco. She was professional, knowledgeable and personable. She advised me expertly on design and colour scheme. I have a small bathroom and she has managed to pull the design of my bathroom together so well. Coco was brilliant when I couldn’t get hold of people to finalise dates for delivery and when an item hadn’t turned up she made sure I had the item before the end of the job. Coco has made the whole process seamless and stress free. The end result is amazing. Thank you Coco.

30 May 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey Mags, thanks for your wonderful feedback regarding your experience with Coco in our Eastbourne store. It makes us proud you're happy with your Wickes Bathroom, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I visit Wickes Eastbourne often

I visit Wickes Eastbourne often, to buy products for work.
On this occasion I visited for several doors of different sizes, without having been able to identify precise product codes online.

Staff were very helpful and patient!allowing me access to the internal PC, pointing out aspects I might want to look for from what was available, and also leaving me time to scroll and select - a great mix of assistance, guidance and letting me choose in my own time.
When my basket was complete, as suggested I called Ben back over and he completed the purchase with delivery arrangements.
This is why I go to Wickes. Treated like an adult in a friendly helpful fashion, at a decent price. Can't really ask for much more, 5 stars

24 April 2025
Unprompted review
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Reply from Wickes - Eastbourne

We appreciate your positive feedback regarding your visit to our Eastbourne store. We're happy to hear that our staff were helpful and patient while you were selecting your doors. We're glad you enjoyed your experience and that you were treated in a friendly and helpful manner. Thanks for the 5 stars!
-AF

Rated 5 out of 5 stars

I visited the Eastbourne branch for…

I visited the Eastbourne branch for help with an unusual DIY problem. Steve Fulbrook was incredibly helpful, understanding my issue and providing parts for an improvised solution. I couldn’t have done it without him. He deserves a pay raise or promotion as he’s a valuable asset to the company.

20 May 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey Aus, thanks for your five-star review, and I'm glad you enjoyed the service from Steve in our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Delighted with my new kitchen

Coco the designer at Eastbourne wickes was brilliant and had great ideas. She was on hand throughout the whole process. Stephen turner the kitchen fitter did a marvellous job. Great communication and excellent attitude. Love my new kitchen it looks fab. I will upload a picture eventually

9 May 2025
Unprompted review
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Reply from Wickes - Eastbourne

We're thrilled to hear about your positive experience with our team! It's wonderful to know that Coco and Stephen provided such excellent service and made your kitchen renovation a success. We appreciate your kind words and look forward to seeing a picture of your beautiful new kitchen when you have a chance!
-AF

Rated 5 out of 5 stars

Wickes Eastbourne Bathroom Design and…

Wickes Eastbourne Bathroom Design and Installation experience was 5-star from start to finish. Costly however well done. Robert Hicks, Design Consultant assigned Excell Installations to assess, modify and install the Wickes Wet Room. Excell assigned the Plasterers [Sid] and together exceptional workmanship, attention to detail; as well as consistent and reliable attendance ensued. Thank you Gentleman. Karen, our assigned Installation Experience Co-Ordinator was also helpful with exchanges and returns of Wickes products during the bathroom Installation. May I suggest acronyms, I.E.C. Team might serve you better, it’s a shorter title. Overall our Wickes Bathroom Installation experience was 5-Star. Thank you all.

28 April 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Rhonda, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Robert in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Staff member Catt

Would highly recommend this store and in particular a lovely lady called Catt. I was struggling due to anxiety attack and this lovely lady helped me find everything I needed making my experience less anxious and she regularly checked I was ok. Wonderful staff and would definitely be returning soon

2 May 2025
Unprompted review
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Reply from Wickes - Eastbourne

We are so happy to hear that you had a positive experience in our store. It's wonderful to know that our staff, especially Catt, were able to provide you with the support you needed during a difficult time. We strive to create a welcoming and helpful environment for all our customers, and we're glad that Catt was able to make your experience less anxious. We look forward to seeing you again soon-GS

Rated 5 out of 5 stars

Coco astringent

Coco astringent, Eastbourne branch was really professional, friendly, helpful and has excellent knowledge in her field.
Thank you

7 April 2025
Unprompted review
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Reply from Wickes - Eastbourne

We appreciate your kind words and are thrilled to hear about your positive experience at our Eastbourne branch. We strive to provide excellent service and are glad that our team member's expertise and friendliness made your visit enjoyable. - SW

Rated 5 out of 5 stars

Bath of my dreams

Wickes - Eastbourne. From the initial visit to going ahead with the bathroom, was a very seamless journey. Coco was absolutely brilliant she listened to my needs and delivered! From measuring up on the home visit to picking the best spa bath for my health condition and the finished design result was excellent. Her customer service was bang on and we are so excited to get this done now so we can start enjoying it. A***

6 April 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Donna, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Coco in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent service from CoCo

CoCo in the design team has been fantastic. She totally understood what I was trying to achieve and got the design spot on first time! She has gone out of her way to be extremely helpful. I would highly recommend

2 April 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your positive feedback, and I'm glad you enjoyed the service from Coco in our Eastbourne store throughout your design experience, enjoy your new space! - Dylan

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