Wickes - Brentwood Reviews 

198
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TrustScore 4.5 out of 5

4.7

Brook Street, Brentwood Essex, CM14 5LX, GB

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Rated 5 out of 5 stars

Went to Brentwood wicks this morning needed advice on various suitable products and had Bailey advise me he couldn’t have been more helpful if he tried what a lovely helpful guy, I do not usually post... See more

Company replied

Rated 5 out of 5 stars

I needed a new toilet seat for a suite I purchased 3 yrs ago from Wicks. It appeared to have been discontinued. So I attended the brentwood store and spoke to Pushpa who understood the issue. Push... See more

Company replied

Rated 5 out of 5 stars

I ordered Paint on line, very prompt service for collection. Although unable to collect until Bank Holiday Monday. It appeared Dulux does not stock or sell 5 litres in Daffodil White. Despite being... See more

Company replied

Rated 1 out of 5 stars

Our overall experience with Wickes has been so disappointing. We had a new kitchen fitted in March 2026. In August 2026, the brand new freezer broke down, the strip between the ovens started to co... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Brentwood

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Brook Street, Brentwood, Essex, CM14 5LX, United Kingdom

  • +441277233899

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.7

All reviews

(198)

14,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tunay Karaman is extremely helpful and…

Tunay Karaman is extremely helpful and an experienced Designer 👌 he is patient and always polite, as we have changed our minds so many times. He has designed the kitchen much better than what we had in mind. We are so honoured to have him as a kitchen designer. Thank you a million times, satisfied customers

14 May 2025
Unprompted review
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Reply from Wickes - Brentwood

We are thrilled to hear about your positive experience with Tunay. It's wonderful to know he was able to design a kitchen that exceeded your expectations while being patient and polite through the process of helping make sure your new Kitchen is exactly how you wanted it to be. We appreciate your kind words and are delighted that you are satisfied with the results.
-AF

Rated 5 out of 5 stars

Anthony was amazing

Anthony was amazing! Great customer service and he made the full purchase enjoyable.

10 May 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Shona, thank you for your wonderful feedback, and I'm delighted you enjoyed the service from Anthony in our Brentwood store! - Dylan

Rated 5 out of 5 stars

We used Isobel for our kitchen design…

We used Isobel for our kitchen design and she was absolutely fantastic. She listened to what we wanted and designed a kitchen with our needs in mind. We were having structural work done and Isobel worked diligently and professionally around that, pointing out considerations and offering advice where needed. Even when we made a major change in our design she worked with us to come up with effective and practical solutions offering a “no problems, only solutions” attitude. If you are looking for a kitchen designer we cannot recommend Isobel enough.

9 May 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words about Isobel. We are thrilled to hear that she was so helpful throughout your kitchen design process. It's wonderful to know that she listened to your needs and provided practical solutions to ensure you were happy with the final design. We are proud to have such dedicated and talented designers working with our customers. TW

Rated 5 out of 5 stars

Tunay the kitchen designer was amazing

Tunay the kitchen designer was amazing. He helped me shape my order into a clear structure and walked me through each line clearly so that I am confident that the order is correct.
Tunay then helped me to achieve an excellent price, which my husband and I are delighted with.
Speaking directly with Tunay has made ordering components for our kitchen so easy, he was fabulous at every stage. Thank you Tunay.

8 May 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind review. We're thrilled to hear about your positive experience with our team. It's fantastic to know that you found Tunay to be so helpful and knowledgeable throughout the process.
We strive to provide our customers with excellent service and hope that you will continue to be pleased with your new kitchen.
-AF

Rated 5 out of 5 stars

I just wanted to write a review as…Anthony was great!

I just wanted to write a review as Anthony was so helpful and gave us great customer service. He said that that 'we put a smile on his face' and he in turn, put a big smile on ours ☺️ Great experience!

26 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words! We're thrilled to hear about your positive experience with Anthony and that you were so impressed with the service you received. We're happy to hear that Anthony was able to make your day a little brighter and in turn made his a little brighter also!
-AF

Rated 5 out of 5 stars

Great service and always helpful

Great service and always helpful. Decent selection of in stock items and readily able to order in items.
Anthony is always on hand to help with anything.

22 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words! We're thrilled to hear about your positive experience and appreciate your recognition of Anthony's excellent service. We strive to provide our customers with a helpful and convenient shopping experience-GS

Rated 5 out of 5 stars

Brentwood store team member recognition

We want this review to recognise the brilliant efforts and help for a member of staff at the Brentwood branch, Sara. Absolutely amazing, Sara is an amazing credit to the store, very helpful and always with a smile on her face!! Sara is a credit to the store and should be recognised as employee of the year!!

22 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words about our Brentwood branch. We are thrilled to hear about your positive experience and that you Sara so helpful. We appreciate you taking the time to share your feedback and will be sure to pass it along to the team. TW

Rated 5 out of 5 stars

It was good got what I wanted

It was good got what I wanted Anthony was great

21 April 2025
Unprompted review
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Reply from Wickes - Brentwood

We appreciate your kind words and are glad you had a positive experience. We're happy to hear Anthony provided excellent service-GS

Rated 5 out of 5 stars

A Great Staff Member Makes A Difference

Last week I was served by a member of your staff called Anthony. He was polite, helpful, happy and cheerful. My head was on the job and I was frustrated at having to leave to get more material, wasting time during the work day. Anthony’s energy and enthusiasm and general willingness to engage with me however was infectious and I was soon smiling again. Me and my colleague both mentioned how nice it was to be treated in such a welcoming and friendly manner. Furthermore just as we had finished loading up the new materials and was returning the trolly - we saw Anthony carrying some heavy items out the store for an elderly lady and helping her to load them in her boot. He deserves recognition for his efforts and going above and beyond and I hope this helps in that regard. Thank you Anthony for your help.

15 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Daniel, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Anthony was very polite and dealt with…

Anthony was very polite and dealt with our collection swiftly , thank you

22 April 2025
Unprompted review
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Reply from Wickes - Brentwood

We're so glad to hear that you had a positive experience. We appreciate your kind words about Anthony's helpfulness and efficiency-GS

Rated 5 out of 5 stars

Anthony in your Brentwood store was…

Anthony in your Brentwood store was excellent from my pre visit call up until leaving at the till, 10 out of 10!

19 April 2025
Unprompted review
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Reply from Wickes - Brentwood

We're thrilled to hear about your positive experience with Anthony. It's wonderful to know he provided such excellent service. We appreciate your feedback and will share it with him.

Rated 5 out of 5 stars

Brilliant service from Anthony

Brilliant service from Anthony - thank you!!

21 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words! We're so glad you enjoyed the service from Anthony-GS

Rated 5 out of 5 stars

Excellent service and welcoming staff

Excellent service and welcoming staff. Special shout out to Anthony too ☺️

21 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words! We're thrilled to hear you had a positive experience with Anthony and our staff. We appreciate your feedback and look forward to welcoming you back soon-GS

Rated 5 out of 5 stars

Anthony was super friendly and helpful

Anthony was super friendly and helpful! Great customer service.

21 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great products, pricing & service

Great products, great prices, service from Anthony in the Brentwood store was excellent

21 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Lynsey, thank you for your five-star review, and I'm glad you enjoyed the service from Anthony in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Anthony at Wickes in Brentwood is the best.

Anthony at Wickes in Brentwood was very friendly and welcoming, Checked I had everything I needed and made the visit very good, Will certainly be back.

19 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Scott, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Friendly and efficient service from Anthony

We were served by Anthony who was very friendly but also efficient so our purchase was completed quickly and enjoyably.

17 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Anthony was very helpful and friendly

Anthony was very helpful and friendly. Thank you for making us smile.

19 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Jenna, thank yo for your positive feedback, and I'm glad Anthony was able to help you out in our Brentwood store. - Dylan

Rated 5 out of 5 stars

Anthony was really helpful

Anthony was really helpful, helped out finding things in store.

19 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Anna, thank you so much for your five-star review, and I'm glad you enjoyed the service from Anthony in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Staffing knowledge and assistance

I recently visited our Brentwood store although smaller than other stores always has had the best intentions at heart whenever you are stuck or struggling with a problem the team are always willing to assist and are very dog friendly. Our most recent experience with the Brentwood store was amazing as always the nice young cashier Anthony was extremely friendly and knowledgeable and was keen to assist us with our purchases the date of transaction was the 17th of April around 15:45 and was only too pleased to interact with our dog as were most of the staff

17 April 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for taking the time to share your positive experience at our Brentwood store. We're delighted to hear that you found the team helpful and friendly, especially Anthony. It's wonderful to know that our staff are always willing to go the extra mile to assist customers and that they are so dog-friendly. We appreciate your kind words and will share your feedback with the team-GS

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