Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who ju... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas s... See more
I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. Al... See more
So I ordered some outdoor furniture from white stores. Visited the Manchester showroom which had an excellent selection and very helpful staff. The products were delivered yesterday on time an as agre... See more
Company details
- Garden Furniture Shop
- Furniture Store
- Garden
- Garden Center
- Home Improvement Store
- Outdoor Furniture Store
About White Stores - The Outdoor Living Store
Written by the company
Getting To Know White Stores
Garden Furniture & Outdoor Lifestyle Experts
Welcome to White Stores, the UK’s leading outdoor living specialists. It started with a single wooden parasol sold in 2005 to our first customer.Now, over 19 years later, White Stores is recognised as one of the UK’s largest retailers of outdoor living.
Our extensive product range is crafted with care and attention to detail using only the finest, premium-quality materials, hand-picked by our team of expertsOur goal is to uphold our family-run business values whilst delivering a seamless large-scale service. So, from our family to yours, let’s keep discovering the value of outdoor living.
Garden Furniture
Pergolas
Parasols
Accessories
Our Stores
Written by the company
Contact info
Unit 8, Capitol Industrial Centre, Fulmar Way, SS11 8YW, Wickford, Essex, United Kingdom
- 01268 207681
- aftersales@whitestores.co.uk
- www.whitestores.co.uk
4.6
Excellent
23K reviews
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Poor Customer Service
I purchased a Nova Pergola, including installation, but the entire process was deeply disorganized. First, I was upsold accessories that proved to be incompatible with the product. Next, the company failed to process the installation order for several weeks, leaving the product boxes exposed to the weather on my driveway. When installers finally arrived, essential parts were missing. Resolving these overlapping issues required weeks of constant phone calls and emails. At one point, customer service even demanded that I prove I had paid for installation, despite it being clearly listed on the receipt they had issued. To conclude a very poor experience, the company offered a goodwill gesture but ultimately failed to honour it. Based on this unreliable service and lack of accountability, I cannot recommend this company.
7 September 2025
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback with us.
We’re genuinely sorry to hear about the experience you’ve had with your Nova Pergola and the issues you’ve encountered throughout the process. We completely understand how frustrating it must have been to deal with incompatible accessories, delays with the installation, missing parts, and the need to make repeated calls and send emails to get these matters addressed. We’re also sorry for the confusion regarding the installation payment and the goodwill gesture that you feel was not honoured.
We appreciate you bringing this to our attention, and we’re sorry that the level of service you received did not meet the standard we aim to provide.
We can see that you are already dealing with one of our team members regarding these concerns, and we hope we can work with you directly to address the outstanding matters and put things right as much as possible.
Thank you again for your patience while this is being looked into.
Kind Regards,
White Stores Team
Omg I’ve just received my order of a…
Omg I’ve just received my order of a huge nutcracker I have searched for years for this after seeing him on social media American accounts and never thought they would come to the uk but here he is in all his glory in absolutely obsessed with him thankyou SO much for making my day! 100% recommend
7 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for sharing this wonderful feedback!
We absolutely love hearing how excited you are about your huge Nutcracker! It’s fantastic to know that after searching for one for so long, you finally found the one you had been hoping for and that he has arrived in all his glory.
We’re so pleased we could help make your day and bring a little extra Christmas magic to your home! Thank you for your fantastic recommendation, we really appreciate it.
We hope you enjoy your Nutcracker for many Christmases to come!
Kind Regards,
White Stores Team
Great delivery experience.
Despite a long wait time for the furniture, Jack and Elliott went above and beyond in their attention to detail and helpfulness in the delivery and assembly of our units. Very friendly, patient and informative all round.
25 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We are delighted to hear that our delivery team made such a positive impression.
It's wonderful to know that our team members went above and beyond in their attention to detail and helpfulness during the delivery and assembly of your furniture. We truly appreciate your kind words about their friendly, patient, and informative approach.
Kind Regards,
White Stores Team
5 Stars - Would 100% Order From Again
We ordered a Shadow pergola, Leah furniture set and Leah loungers from WhiteStores, and overall we’ve been really happy with the whole experience.
Joe in the Milton Keynes store was really helpful at the time and gave us confidence to go ahead with the order. The furniture itself was very easy to put together, feels really nice quality, and looks great.
Delivery was quick - actually quicker than expected in the end, which was a nice bonus.
During the process I also called WhiteStores customer service a couple of times with questions around the pergola install, and they were always helpful. Afterwards, Finlay and Matthew in customer care were also really helpful with a couple of further questions I had.
The only small thing I’d mention is that the installation guide supplied with the Shadow pergola wasn’t the clearest, and some of the measurements could have been more accurate, which made the install harder than it probably needed to be. That said, I think this is more to do with the pergola manufacturer than WhiteStores themselves. In fairness to WhiteStores, when I called them about it, they were able to help, had the answers I needed, and said it had already been raised before and they were trying to rectify it.
Overall, really pleased with the products and service. Would definitely recommend WhiteStores.
30 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for taking the time to share such detailed feedback!
We’re delighted to hear that you’ve been so happy with your Shadow Pergola, Leah furniture set and Leah loungers, and that the overall experience with White Stores has been a positive one. It’s wonderful to know that Joe at our Milton Keynes store gave you the confidence to go ahead with your order, and that you’re pleased with the quality, appearance and ease of assembly of your furniture.
It’s also great to hear that your delivery arrived sooner than expected and that our Customer Care team were able to help whenever you had questions. We’ll be sure to pass your kind comments on to Joe, Finlay and Matthew — we’re sure they’ll really appreciate the recognition.
Thank you as well for your honest feedback regarding the Shadow Pergola installation guide. We understand how frustrating it can be when unclear instructions or measurements make the installation more difficult than it should be. We’re pleased that our team was able to assist when you contacted us and that the feedback has already been raised with the manufacturer.
We really appreciate your recommendation and your kind words about the team. It’s lovely to know that we could be part of creating your new outdoor space, and we hope you enjoy it for many years to come!
Kind Regards,
White Stores Team
Delivery today was excellent
Delivery today was excellent, Jack and Elliot were great, very polite and helpful
7 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your lovely feedback!
We’re delighted to hear that your delivery went so well and that Jack and Elliot were both polite and helpful. We’ll be sure to pass your kind comments on to them, we’re sure they’ll really appreciate the recognition.
It’s always lovely to hear when our delivery team has made a positive impression. We hope you have a wonderful time enjoying your new purchase!
Kind Regards,
White Stores Team
It is just what we wanted and fits the…
It is just what we wanted and fits the space brilliantly . Thank youl
8 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your lovely feedback!
We’re delighted to hear that your purchase was just what you wanted and that it fits your space brilliantly. It’s always great to know when a product works perfectly for our customers.
We hope you enjoy it for many years to come, and thank you again for choosing White Stores!
Kind Regards,
White Stores Team
Great showroom in Cambridge
Great showroom in Cambridge. We loved it so we could try and see what we were buying. Great prices and great after care. Very accommodating with the delivery as we were renovating our garden and didnt want delivery until it was done.
Highly recommend!
6 June 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic review!
We're delighted to hear that you enjoyed visiting our Cambridge showroom and found it helpful to see and try our products before purchasing. It's wonderful that you were pleased with our prices and aftercare. We're also glad we could accommodate your delivery schedule during your garden renovation.
Your high recommendation means a lot to us!
Kind Regards,
White Stores Team
Great product for a good price …
Great product for a good price and delivery was quick and easy
6 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're delighted to hear that you found our product to be great value for money and that your delivery experience was quick and easy. We truly appreciate your kind words.
Kind Regards,
White Stores Team
Square ratten furniture cover
I ordered a cover for our
Square ratten furniture- Brilliant piece of kit- very water proof and a really good fit 👍 thanks
6 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic review.
We’re delighted to hear that the cover for your square rattan furniture is a brilliant fit and provides the waterproof protection you were hoping for. It’s wonderful to know you’re pleased with the quality and that it met your expectations.
Kind Regards,
White Stores Team
If I could give them another 5stars I…
If I could give them another 5stars I would
I purchased covers for my garden seats not knowing what to expect and I am not disappointed A1 service and A1 delivery I have now ordered table cover and storage box cover + parasol cover yet found a faulty zip on this.
Reported the fault on a Saturday and expecting a reply on Monday how wrong was I within the hour I had a reply and a replacement is on its way.
100% recommend
6 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your wonderful review!
We're thrilled to hear how pleased you are with the covers for your garden seats and the A1 service and delivery you experienced. We truly appreciate you choosing us again for your table, storage box, and parasol covers. We're very sorry to hear about the faulty zip on your parasol cover, but we're delighted that our team was able to respond so quickly and arrange a replacement for you.
Your recommendation means a lot to us!
Kind Regards,
White Stores Team
Good notice of delivery and regular…
Good notice of delivery and regular updates . The furniture was very well packed and delivered efficiently.
The furniture is lovely quality and we are very pleased with it . I would definitely recommend this company
5 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review!
We're delighted to hear that you received good notice of delivery and regular updates. It's fantastic to know that your furniture was well-packed and delivered efficiently, and that you are very pleased with the lovely quality of your purchase. We truly appreciate your recommendation!
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review. We’re delighted to hear that you’re happy with the product, found our staff helpful, and experienced prompt delivery. Providing quality products alongside friendly service and efficient delivery is always our goal, so it’s great to know we met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback.
We’re so pleased to hear that everything was great and delivered on time. Providing quality products with reliable service is always our goal, and it’s fantastic to know we met your expectations.
Kind Regards,
White Stores Team
very helpful staff
29 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your kind words. We’re delighted to hear that our staff were able to assist you and make your experience a positive one. Providing helpful and friendly service is always our priority, and it’s wonderful to know this came across.
We truly appreciate you taking the time to share your feedback
Kind Regards,
White Stores Team
Having purchased from you before we…
Having purchased from you before we came back to buy an umbrella and a pair of sun loungers
The table with the sun loungers is solid but we were surprised when we opened the box to see a marbled white pattern as if a child had been at it with a pen set.
To date after many e mails and an in person call into the Surrey store we still have not received a answer as to why the description on the box and on your site has no mention of the table finish. Have e mailed customer service and asked to take our complaint higher
28 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback with us, and we’re sorry to hear about your experience with the table finish. We completely understand your frustration, especially as a returning customer and after you’ve already tried to seek assistance through email and by visiting our Surrey store.
Unfortunately, we haven’t been able to locate any emails from you with our Aftersales team regarding this issue. We’d really like the opportunity to look into this further and understand exactly what you have received.
We are reaching out to you directly advising to send us some clear photos, or a short video clip, showing the table and the marbled finish you have described? This will allow our team to assess the issue and investigate this with you further.
We look forward to hearing back from you and hope we can get this looked into and assist you as quickly as possible.
Kind Regards,
White Stores Team
Great product and the delivery was very…
Great product and the delivery was very speedy.
27 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your lovely review. We’re delighted to hear that you’re pleased with the product and that delivery was speedy. Providing great quality and efficient service is always our aim, so it’s wonderful to know we met your expectations.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your kind feedback.
We’re delighted to hear that you love your chairs and that delivery was speedy. It’s always our goal to provide both quality products and a smooth service, so we’re thrilled this met your expectations.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again in the future.
Kind Regards,
White Stores Team
Worst customer service ever …
Cantilever parasol came without manual and a few parts. They sent the incorrect missing part 3 times each time some 2 weeks apart. I spent the whole unprecedented summer heatwave without shade in my garden and lounge.
Customers service absolutely useless. In the end I had to ask for a refund. I ordered the parasol at the end of June 26 and did not manage to get it collected and refunded until the end of August.
4 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback with us.
We’re genuinely sorry to hear about your experience with your Cantilever Parasol. We completely understand how frustrating and disappointing it must have been to receive your parasol without the correct manual and parts, and then to receive the incorrect replacement part multiple times, with lengthy delays between each attempt to resolve the issue. We’re particularly sorry that this left you without the shade you had expected to enjoy during the summer.
We also apologise for the time it took to arrange the collection and refund. We appreciate that having to make repeated calls and enquiries over several weeks was far from the level of service you should have received.
We can confirm that your refund was approved on 28 August. Once a refund has been actioned, it can take a further 5–7 working days to appear against the original payment method, so you should now be seeing this reflected in your bank account.
We are also reaching out to you directly as we would like the opportunity to make amends for the inconvenience and frustration caused throughout this experience.
We’re sorry again that we let you down on this occasion, and we appreciate your patience while these issues were being resolved.
Kind Regards,
White Stores Team
The goods are fine
The goods are fine, a little cheaper than local garden centres goods of equivalent quality. Somewhat soured by the hefty £65.00 delivery charge for two chairs.
28 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your feedback. We’re pleased to hear that you’re happy with the quality of the goods and found them to be competitively priced compared to local garden centres. We’re sorry to learn that the delivery charge impacted your overall experience, we understand how important value is to our customers and will take your comments on board.
We truly appreciate your honest review and hope you continue to enjoy your new chairs.
Kind Regards,
White Stores Team
Arabella Sparks was very helpful in…
Arabella Sparks was very helpful in applying a discount to a pre-ordered item and arranging a refund of the discount.
As a returning customer of White Stores this level of no fuss customer service will keep me coming back.
3 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your lovely feedback and for continuing to choose White Stores! We’re delighted to hear that Arabella was able to help with applying the discount to your pre-ordered item and arranging the refund quickly and without any fuss.
It’s fantastic to know that the straightforward and helpful service you received has given you confidence to keep coming back to us. We’ll be sure to pass your kind words on to Arabella, as we know she’ll really appreciate the recognition.
Kind Regards,
White Stores Team
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