The Whisky Shop Reviews 

Terrible Service – Avoid!
I bought this as a gift for a friend, but the company mistakenly sent it to me instead. When I reached out for support, they refused to help or process a return. To make matters worse, none of their contact numbers work, so there's no way to speak to a real person. Extremely disappointing experience – I wouldn’t recommend buying from them.

Grossly overpriced. Some of the higher end whisky's are marginally over priced, but any of the gins, liquers, bourbons etc are obscene. Hotel Starlino Elderflower £32 vs £19,49 at the bottle club and £23.99 on Amazon. Same applies to bourbon and other cocktail drinks. Give it a miss unless you are rich and don't care.

Excellent tasting events. Excellent store. Such an efficient friendly staff

“Should have gone to Trust Pilot”. Having sent emails querying the price my wife was charged for a bottle of Bunnahabhain single malt they went unanswered. I decided to look on trustpilot only to find that the customer satisfaction was appalling, had I have known this in the first place I would never had shopped with them, needless to say that is the last time I do so.

I've used the auction site, which is afiliated with the shop, for a few years, works great for buying, buy a few bottles, store them for free, then get them sent to my local shop and collect. Had a few issues when bottles I've paid for to be sent to shop haven't turned up, chased them and it's been sorted. The staff in the shop are always brilliant, very knowledgeable and make excellent recommendations.
However, recently attempted to purchase a single, inexpensive item online. Simple. Item placed in basket, proceeded to checkout, Payment Refused.
Tried another card, Payment Refused.
2 separate cards, both refused?
Went on live chat, not live as out of hours. Next day, had a reply saying the payment was refused as my bank said it was a 'Fraudulent Transaction '.
So, that's both of my bank cards, that I use every day without issue.
No idea what's going on here, so even though I have an account with this company, they won't accept payment.
Shame really as they have some great deals and products.

truth be told, not so much the shop itself but their choice in courier (DPD) who regardless of clear address details and phone number still managed to get it wrong. Mentioning this to the Whisky Shop did result in response the same day but it was suggested ambiguity regarding the address. If I would have know at checkout it was going to be sent by DPD I would have not gone through with the purchase. Told them to initiate the return from courier and provide refund. Wonder how long this will take. First order and it already got messed up. Regretted becoming a member, will buy my booze elsewhere and not renew membership or attend tasting events.

Went online to buy a offer pack, said no home delivery, visit shop. Traveled and parked in Nottingham, went into shop to be told only sold at full price. Nowhere did it state that we would be paying full price in store !! Shop said sorry, very misleading and they had a number of complaints and had told head office

Went in today Piccadilly shop, after selecting 2 bottles online. only to find the shop price is £22 per bottle higher than the online shop, the not very helpful staff would not match the online, as they are ordered from the warehouse. The world has gone mad & out of principle I’d rather order from Amazon & will not use the store ever again,

I ordered a whisky advent calendar and they emailed me to say it wasn't in stock but offered me an alternative one for the same price which I accepted. They then asked me to pay again, claiming they had refunded the previous order - no refund has arrived and I have now ordered from somewhere else as it appeared to be a scam. I won't be using again and would advise anyone else to do the same.
Judging by the other reviews, it looks like i'm not alone - I wish I'd come here before ordering.

Bought a lovely gift set as a Christmas present box very damaged no longer looks like a luxury gift and glasses dirty when complained they just said it’s probably where they have tried to get it out of the box but it’s a complete mess they must have used a knife or something then
Offered 20% up to £100 off next order but don’t think that is solving the problem or satisfactory and unlikely I’ll use again when I stated that got no further reply

I went into the Brighton branch to buy a bottle of malt advertised on their website at £57 (which was not the cheapest on the internet)
I asked for the specific bottle and the man who served me looked me straight in the eye and said “£46”
I swiped my card but when I looked at my statement I had been charged £64….
Not amused and won’t be going back

My whisky advent calendar arrived the next day in good condition.

Looked online for a specific brand of bourbon, and was given the impression that the Norwich branch stocked what I was looking for... This not only turned out to be wrong, but the entire company had sold out!!!
Updating and more clarity on where stocks what, and availability, may prevent 30 mile round trips in vain for prospective customers... You've lost this one!!!

Purchased 3 bottles of whisky/bourbon, spending £138. Goods arrived, no problem.
However, I made the purchase via Quidco, as The Whisky Shop advertised a cashback rate of 3.75% of purchase value, which would have been £5:17p, not a lot, but every penny counts. Received email today, advising that they will not pay the cashback as I didn’t use Quidco for the purchase. I know for a fact that I did, but if £5:17p means that much to you, you can keep it, I will not be using your company again!

This is a great local shop but the online price £7.00 lower than shop price even if I paid for postage it would still be cheaper than the shop.
The reason for the difference was they have to be more competitive online.
I understand why they don’t do click&collect.

My bottles got broken in transit (which were going to auction) and was not refunded the full amount of the reserve on them.
Will never use this service again.

6 days after my order was due for delivery, still nothing. WhiskyShop customer services don’t want to know and have ignored my emails.

My review is for the Whisky Shop Auctions who have been fantastic. Such an easy and seamless process to sell some bottles. Very professional and efficient. Always replied promptly to emails etc. Can’t fault the service.

Ordered without issue and arrived quickly within specified times. Received email with delivery time from courier the day before delivery. Very well packaged.

I wish they'd offer gift bags/gift wrap when ordering online from their site, even if for an additional charge.

I sent a bottle of whisky (£35) to Germany for a friend. It cost an extra £25 to send it, and then there was a €20 tax at the other end. There is some small print in the website but why on earth anyone use this company to send gifts overseas!!!!!