I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more
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Company details
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wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Contact info
High Street 128, CR8 2AD, Purley, China
- service@mail-wherelight.com
- www.wherelight.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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my entire experience was great received…
my entire experience was great received glasses they fit perfect
I am on my fourth pair great value…
I am on my fourth pair great value great product, I highly recommend Wherelight glasses
The glasses are so comfortable.
The glasses are so comfortable.. a great price. The service is quick and fast. I will order again !
This company is a huge red flag!
This company is a huge red flag! Please don’t order from here. The quality of their frames is equivalent to a dollar store and the lenses are NOT created correctly at all! I tried a couple different pairs, and they were both absolutely horrible. Initially they refused to refund my money. I looked up their “return address”, and it wasn’t a business location, it was someone’s townhouse! This is a huge red flag & is a scam. After my refund was denied I left a review on Trust Pilot. They quickly contacted me and said they would refund my $ if I removed my bad review. Which I agreed to remove my initial review. But I think about all the people being scammed by this company, and I need to do my due diligence to inform others of my bad experience. This company has decent reviews because they threaten customers who leave negative reviews. Just don’t use this company!!! Not trustworthy!

Reply from Wherelight
Forever shopping at Wherelight
Wherelight is the only online shop I’ve purchased my glasses through and 7 pairs later I have no regrets!!! I always get tons of compliments and they’re a great way to add more of my personality to any look.
Like any online retailer the processing times aren’t always as fast as I’d like but I’m just impatient and they always arrive within the expected window.
If I could afford to, I would have a different pair of wherelight glasses to wear for every day of the year.
Great product, great price, great service. …
Very pleased with the price and quality of product. I had questions about my order and they replied quickly and were very friendly. I’ll be ordering again and recommending it to all my glasses wearing friends.
I only buy my glasses from Wherelight…
I only buy my glasses from Wherelight as of 5 years ago. They are good glasses at a good price and I love the variety . 2 pair for under a $100 bucks I like that
Great glasses and custom service
Great glasses and custom service. They replied to my email within a few hours & kept me updated on my shipment. I have purchased twice & will continue. They have numerous options & many clip on frame choices.
ordered two pairs of glasses for a…
ordered two pairs of glasses for a friend and shes loves it. the only thing I find that said 15 working days and it took a month to get to me, but anyways she loved it
Company review
Very easy process if you have a profile already. Shipping is also short process. The company offers a variety of different styles and price ranges. I ordered all my glasses from them and have no complaints.
Horrible customer service
I ordered glassess and loved the first ones. Second pair, Wherelight sent me the wrong glasses with the wrong prescription. They would not fix the issue and refused to issue me a refund or even send me the correct pair. I had to dispute thru my credit card company. Horrible company to work with. I’ll stick to Zenni

Reply from Wherelight
I love these frames
I love these frames ! I get a ton of compliments on them and they are so fun when they GLOW in the dark!
Frames that don't squeeze
I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel feminine and fashion forward. The price point has been great and the quality exceeds the cost. I've ordered new frames at least every six months just because I could and liked the style. My glasses are my new favorite accessory because of Wherelight. Highly recommend.
prescription glass in style
Easy to order , easy to measure fit . Love the shape style and hearts on the sides highly recommend and not expensive very affordable
Cheap, cute glasses!
This shop was super cheap compared to other places you can go, and they had some really unique and stylish frame options. I got a my favorite pair of glasses here for $20 ($10 for the glasses plus $10 shipping). Shipping was timely as well and they were packaged carefully, nothing came broken or bent or anything like that. I'll definitely be coming back for my next pair!
Wherelight is amazing
The company is very fast with shipping. The glasses are very fashionable with affordable prices. I am a very happy customer.
Super Slow to Process
Updated March 2026:
Despite the initial communication issue that caused a long delay, I received my glasses and they are almost great. There was an issue with my progressive sunglasses and they have been amazing with customer service to try to fix it. Phyllis is very considerate and attentive and I know this company has the best intentions to make great glasses for their customers. It makes me extra happy because they do have the most interesting designs and colors and lens option ( please offer premium progressives with wider field of vision soon! ) and I look forward to building my collection with Wherelight. Thanks so much
Waited for 3 weeks for glasses and had paid for faster service.Finally wrote to them about my order and they asked for a copy of my prescription because there is an element that is unusual. I was upset they failed to contact me about a minor issue for 3 weeks and asked for a refund. At least they were able to handle that quickly. Too bad. I was really excited but I didn't have any confidence in them after that issue.

Reply from Wherelight
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