When Away Reviews 

468
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more

Rated 5 out of 5 stars

We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more

Rated 3 out of 5 stars

First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more

Rated 5 out of 5 stars

I’ve been using this service for well over ten years and as an infrequent traveler the fact that I can dip in and out is important for me. The service is great value for money and works well. Any time... See more

Company details

  1. VPN Service

About When Away

Written by the company

Access the internet like you're in the UK

Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!

Contact info

4.1

Great

TrustScore 4 out of 5

468 reviews

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Asks customers to review

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4.1

All reviews

(468)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Paid £5.99 for a week of UK TV coverage…

Paid £5.99 for a week of UK TV coverage in France, then worked through the detailed process to try to connect for 2.5 hours. Failed! Then contacted HELP. They sent me a copy of the detailed instructions, which I already had. Failed again, then I asked to be reimbursed. 12 hrs later, nothing! It may happen yet, but I’m not confident.

30/09/2024: Hmm, just had message that my account is cancelled and monies will be reimbursed in 5-10 days. I’m ok with that.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely splendid TV service

We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France.
Absolutely splendid. We watched all our normal programs with delight. The streaming services we will catch up with when we get home.
Thank you for the technical assistance in logging on, which for an 86 year old, was essential.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

A refreshingly good service.

I’ve been using this service for well over ten years and as an infrequent traveler the fact that I can dip in and out is important for me. The service is great value for money and works well. Any time I’ve needed help the team has been terrific and very responsive - real humans as well, not these infernal chatbots and ‘help’ pages. Great work.

19 September 2024
Unprompted review
Rated 1 out of 5 stars

Way too complicated AVOID this site

Website said it’s simple to connect and is instant.We thought we’d be provided with a VPN which we’d click on and access the UK apps. The process is way too complicated unless you’re really tech savvy, which we’re not. The help given was to purchase a VPN on top of what we’d just paid.Even trying to get a refund is complicated. I’d say AVOID this site.

13 September 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointed unfortunately

Really disappointed unfortunately. I paid to access for 7 days and never got the link to the VPN in order to use it. Hopefully this was a one off error but be mindful when selecting this service as i paid for nothing.

4 September 2024
Rated 5 out of 5 stars

Whenaway was great

Whenaway was great! Been on holiday to Rhodes and wanted to watch Wimbledon. Easy to use. No probs at all. Will def purchase this temp cover again. Worth every penny.

1 August 2024
Rated 5 out of 5 stars

Eaay to ise

So quick and easy to use. Use them every year I am away with no issues.

12 June 2024
Unprompted review

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