It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, and massive range of products. Best prices about by a mile aswell. Honestly one of the best shops for anything you need rc wise. The quality is also spot on genuin... See more
Company replied
Absolutely fantastic experience and service from the superb team at Wheelspin. After being let down by another supplier, the guys in the shop went above and beyond to help me out. Their knowledge and... See more
Company replied
I was trying to buy an LGB Christmas train set before I travelled abroad so it next day delivery was important. Too many stockists promised next day delivery on their websites but this was... See more
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Company details
Written by the company
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Contact info
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, United Kingdom
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4.7
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a rc crawler which usully…
I bought a rc crawler which usully costs around 100 euros for 130 to deliver it to Ireland..And now I GOT to pay extra 30 for customs...First time I see the shop who Doesn't even say to you that you will have additional charges...Would never buy the l thing for 160.
Never again!🤬
7 August 2025
Unprompted review
Wheel spin models always keep a good…
Wheel spin models always keep a good stock of parts for every model delivery is first class a company that I would recommend to anyone.
1 August 2025
5 star business
Easy to navigate website. Quality products. Excellent communication. Very helpful and knowledgeable staff.
13 July 2025
Always great service and good prices
Always great service and good prices
19 June 2025
Unprompted review
Excellent service
The webpage is easy to use, delivery is always quick and on time. The delivery service text me the dates of delivery. When I had a query Wheelspin dealt with the matter swiftly and ensure it was resolved.
7 June 2025
Over 15 years as a customer
Having been a customer of Wheelspin Models for over 15 years I can honestly say that they have never let me down on service, price or technical help, especially in my novice days of radio control model cars and since.
I can recommend Wheelspin Models to anyone who is thinking of taking up radio control Models as a hobby, they ate always willing to help.
23 May 2025
Unprompted review
Truly a five star service
Truly a five star service. Wheelspin has been reliable , fast and extremely helpful over the years. Helped me sort out a warranty quickly and always has the stock and offers fast delivery. Have purchased from Wheelspin for many years and will gladly continue to do so.
Thanks you Wheelspin models team
21 May 2025
Unprompted review
Let down by Royal Mail but got there in the end.
EDIT: One of the managers personally called me to apologise for the way in which this was handled. Technically the CS staff were following company policies but those policies are now in review to prevent this level of customer service from happening again. Items have been resent on a tracked 24 service. Still not quite a 5 star experience but no longer deserve the original 1 star I gave.
Original: Placed an order 11 days ago and have still not received. I expected a small delay due to the bank holiday but this is ridiculous. Customer services did not answer the phone and eventually got a response on WhatsApp stating I have to wait 15 working days before they can do anything! Just wanted to get my son’s RC car fixed to enjoy during half term.
The item is blatantly lost! All I want is to resend but an absolute shambles of an experience.
18 May 2025
Unprompted review
Great helpful company
Great helpful company, have loads in stock and always deliver quality.
Highly recommend
Thank you
Omer
27 May 2025
Unprompted review
Massive help
Massive help from the guys through there WhatsApp service to advise what’s best for your needs and delivery has always been spot on with the numerous orders I’ve placed with them.
10 April 2025
Great company
5 May 2025
10/10 ( Recommended )
10/10
Great customer service
Bit shy on reviews usually
But this business deserves one 👏🏼
1 May 2025
Unprompted review
Reply from Wheelspin Models
Thanks TW!
Reply from Wheelspin Models
Many thanks John!
I was charged for a next day delivery…
I was charged for a next day delivery for an order that arrived 4 days later, the response I received from the company stated they do not guarantee next day delivery. Avoid this company.
15 April 2025
Unprompted review
Reply from Wheelspin Models
Hi Suun,
I'm sorry to hear that. We are of course not a delivery company - but entrust our partners (usually DPD and Royal Mail at the moment) to deliver our products on time. I'm sorry if they let you (and us..!) down.
If you can let me know your order number I'd be happy to look into this further for you? My direct email is ben@wheelspinmodels.co.uk
Happy RC'ing!
Ben
Director
Wheelspin Models
Can’t be bothered to answer the phone.
Can’t be bothered to answer the phone.
Had my car for 2 weeks and I was the one who had to find out about what was happening with it.
I spent over a hour on hold on phone with no one answering.
Wouldn’t speak to me when my friend was there at front of queue very professional.
Asked for them to phone me and wouldn’t.
Had to come out of work and drive for an hour to pick my car up and said I wouldn’t use them again and the chap said “go for it’’.
Every time I was trying to speak he just spoke over the top of me.
They were great while I was speading loads of money with them.
26 April 2025
Unprompted review
Reply from Wheelspin Models
Hi Craig,
There are of course 2 sides to every story.....
When we take in any car for repair, we always give a receipt and we make crystal clear that for obvious reasons, we won't release a vehicle back to a customer unless they bring in that receipt. It's fine to send someone else in to collect, but please just make sure they bring the receipt so we can securely and safely release the vehicle.
You sent a friend in to collect without the receipt and when we explained this to him he was more than understanding and agreed it was a sensible policy.
You arrived later that day and had a rather different attitude. Our staff have a right to work in a safe and non-threatening environment and the actions you took that day were anything but.
We generally provide a great service and have thousands of happy customers. It doesn't matter if you're spending thousands or just a pound - we are happy to help.
All we ask that our staff are treated with respect and we'll return the favour with top quality service all day long. If you're not capable of expressing your feelings in a calm manner, then I'm afraid our staff will not be able to assist you.
Should you wish to apologise, we're more than happy to have a reset and carry on as normal, but I'm afraid your attitude is not welcome in our store in it's current format.
Best of luck in your RC adventures.
Top Marks!
Great service and helpful staff. Always happy to help and advise people new to the hobby. Brilliant track and facilities as well! Highly recommend.
24 April 2025
Unprompted review
Very good experience
Great experience. Bought few components for an RC Car. All delivered and packaged properly. Highly recommended.
3 April 2025
Unprompted review
Reply from Wheelspin Models
Thanks Pol!
Recommended - I am a neewbie in RC world
I am new in the world of RC Planes and I would recommend Wheelspin Models.
Both their presales support helping you select the right fit RC.
The delivery is timely.
Plus their post sale support.
I crashed my RC plane and couldnt find any instructions on the internet how to fix the issue my RC had, so I emailed Wheelspine and withing an hour or so they found the solution and provided guidance
9 April 2025
Unprompted review
Reply from Wheelspin Models
Cheers Tom!
Reply from Wheelspin Models
Thanks Michael!
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