Wheelscience Reviews 260

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I ordered tubes and they never arrived. I reached out and they said have you inquired with usps. I needed their help to file a claim and they didn’t try to help or give me enough info to file an inq... See more

Rated 5 out of 5 stars

TPU Tubes - Have used these now for approx 250 miles. Installed the 26-32mm on a 19mm wide internal rim fitted with 28mm tyres. Straightforward to fit, put in a little air to get them into shape and t... See more

Rated 5 out of 5 stars

Set of Cloud 32's MTB wheels arrived in pristine condition. Tubeless tyres snapped on with minimal effort. They have since taken a pounding on a very rough 100km Audax dirt ride, and a rugged 500km bi... See more

Rated 5 out of 5 stars

Cyclists are unique athletes. We tend to become inordinately attached to our bikes. When you change anything, there is often a hesitation. I have put about a thousand miles on my new Elemental 60’s. I... See more

Company replied

Company details

  1. Bicycle Store
  2. Sporting Goods Store

Written by the company

World class carbon wheels.


Contact info

3.7

Average

TrustScore 3.5 out of 5

260 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

TPU Tubes - Best I've used so far.

TPU Tubes - Have used these now for approx 250 miles. Installed the 26-32mm on a 19mm wide internal rim fitted with 28mm tyres. Straightforward to fit, put in a little air to get them into shape and then insert into the tyre. Tube seal around the valve is more robust than other TPU tubes i've used in the past. Early season training so no fast times, but subjectively feel faster than my previous buytl tubes particularly up hill and suprisingly downhill as well. No punctures to date, riding on UK roads with many pot holes / cracks. Lose about 5 - 10psi over a week, so similar to buytl tubes.

5 February 2024
Unprompted review
Rated 2 out of 5 stars

Mid-priced wheels with terrible customer service

I initially gave a 1 star review. When I received the wheels they were built with different hubs than advertised on the site and nothing was communicated to me by Wheelscience letting me know that there would be a substitution. The hubs on the wheels have unusually short axels, which required me to buy low flange nuts so they were safe enough to ride. These wheels were not usable out of the box. When I emailed to express my frustration I was called a liar and was met the worst customer service I have ever received. And I've been riding since the 90's I've dealt with some testing situations. Overall these wheels are what they are - a mid prided set of wheels with terrible customer service.

28 January 2024
Unprompted review
Wheelscience logo

Reply from Wheelscience

Thanks for taking to time to write this review Greg. To be clear the issue is that your track frame can't accommodate a standard 20mm thread with the 14mm lock nut due to the dropouts being too wide. The solution is to use an 8-10mm M10 stainless steel nut and a safety washer, which will give better security than actually using the supplied lock nut. I note we have offered you a refund.

Rated 4 out of 5 stars

TPU tubes do what they claim

I'm in the US and ordered TPU tubes for my road and gravel bike. I've tried tubeless on the on gravel bike with poor results holding air. Never tried tubless on the road bike because they do seem to be fussy even if faster. The TPU tubes absolutely roll better and feel noticeably faster (using 28mm Panaracer Agelist tires). Acceleration feels quicker too. The only issue is that one of the road tubes had a small leak right after mounting. Could have been me, but I did not use any tools to mount the tire, and I've been doing this a long time. They are a definite performance improvement, and we'll see how they hold up.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Great FAST wheels, Awesome service and advice

I first called Peter for some information. He listened to what I was looking for and then gave me some great insight on wheels. Not just his but wheels in general. Then we drilled down to Wheelscience and his recommendation and why. I was sold. I purchased the 60/80 set. He included tape and tubes as well. Arrived in a couple of days (I'm in the US). Easy set up and then a test ride and off to the races. I've raced on then twice so far and are awesome. Really accelerate fast and hold their speed really well.I've had to battle some nasty crosswind and didn't have a problem with the rim depth. I've raced on Zipp 858, PCW 6065 and Enve. Didn't think I'd switch If you are looking for a fast pair of wheels to race on, I would highly recommend speaking with Peter and putting Wheelscience on your ride

30 August 2023
Rated 5 out of 5 stars

Best Wheels, full stop, no exceptions.

This is my third set over some years of using Wheelscience products, all have been for new bikes and this last set of X55 still amaze me when I fit them up in place of OEM wheels just how much faster they are. Peter has always been super helpful and is always available to answer questions, I wont buy wheels anywhere else ever. Wheelscience are simply the best wheel available with the best service. Get some on ya bike !

28 October 2023
Unprompted review
Rated 1 out of 5 stars

Late delivery and no proactive…

Late delivery and no proactive communication. I felt like I had been scammed.

7 July 2023
Wheelscience logo

Reply from Wheelscience

Hi Fred, I am very sorry to read this. We were in the middle of a relocation so our communication was not up to our usual standard, for which I apologize. In terms of delivery, it took us a little longer than normal due to sourcing campy parts for your DT hubs, which are hard to get at the moment. I am sorry you feel let down, it is not our intention ever to give someone a bad experience with us.

Rated 4 out of 5 stars

These wheels are exactly as promised

Must admit, I had some reservations about ordering wheels from an Australian company, to be BTO in China and shipped to Canada. They turned out great, as promised by Wheelscience. My only issue is that it took about 3 weeks longer than I expected. Great product, great service, very responsive.

21 June 2023
Rated 4 out of 5 stars

88mm Rear disc

Very good communication from start to finish. Very 'user friendly' I.e. selecting wheel, decals etc. Early testing has been very positive. Would buy from them again.

28 May 2023
Rated 4 out of 5 stars

Great Wheels and Good Price!

The wheels are great. I had trouble initially with the kit that came along for making it tubeless. After leak that did not stop, i had to get them re-done using the set bike shop recommended. Post that, i have done a couple of rides in 100's and its all good. Great wheels for a good prices.

29 May 2023
Rated 5 out of 5 stars

Gravel Everest 1 a must for your gravel bike

I recently bought the Gravel Everest1 Full carbon wheelscience wheels. Totally love them. They have transformed my low level v heavy gravel bike into a nice ride now with these wheels. Totally recommend these for all gravel bikes that generally have low level heavy wheels.

26 May 2023
Rated 4 out of 5 stars

Pretty good.

Timely response to my correspondences.
On time delivery and good packaging.
Very happy with the performance of my wheels so far.

19 May 2023

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