Wetsuit Centre Reviews 9,374

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like wetsuits and gloves are exactly as described and fit well according to sizing charts. People frequently highlight the fast and efficient delivery service, with many orders arriving promptly and securely packaged. The overall service is also highly regarded, with consumers appreciating helpful communication and a smooth ordering process. However, some customers also noted issues with product condition upon arrival, mentioning items that appeared to be previously returned or had minor damage from transit. A few other people also felt that some products, like boots, had manufacturing inconsistencies, such as uneven Velcro straps.

What people talk about most

Product

People report positive experiences with product, often praising the quality and fit of wetsuits and other... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and efficient... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Quality

Clients share positive opinions on quality. Many customers praise the good quality of wetsuits and other... See more

Order

Reviewers express satisfaction with the ordering process. Customers found it easy to order online, with many... See more

Based on these reviews

Rated 5 out of 5 stars

Love this shop! They have all the well established watersports brands to get you all geared up. Detailed guides and size charts will help you understand the different types of sports and gear... rarel... See more

Rated 5 out of 5 stars

Brilliant service. Fast delivery. Helpful e mails to ensure everything arrived fine. How to return the goods note can with package. Not that we had to return the suit. Good quality product fitted as... See more

Rated 5 out of 5 stars

Amazing service. I purchased wetsuit boots that were actually sold out. Customer service were quickly in touch with alternatives and my order was swapped straight away for a more expensive option, the... See more

Rated 5 out of 5 stars

Fast efficient service, useful sales tools when searching for a wetsuit like the video clips. Lovely quality suit arrived which fits so the sizing chart was accurate which helps. Now, can’t wait to... See more

Rated 5 out of 5 stars

Excellent service and very helpful staff. Chased up the Post Office when my tracked parcel got held up at the sorting office to ensure safe delivery. Unfortunately it didn't fit, but no problem with... See more

Rated 5 out of 5 stars

I purchased my C-Skins 7mm swim gloves and they arrived on time, were well packaged and were exactly as described. The gloves are amazing and keep my hands warm even in sub 5 degree water and fit well... See more

Rated 5 out of 5 stars

I had a brilliant experience with the Wetsuit Centre. The customer service was brilliant, they gave me some great advice regarding which size swim socks to buy which saved me (and them) the hassle of... See more

Rated 5 out of 5 stars

Great customer service; very responsive and despatched our items super quick. We also had to return a wetsuit (our fault on the sizing) and the refund was triggered very quickly after send back. Woul... See more

Rated 5 out of 5 stars

Easy to use website. Quick delivery. I ordered wetsuit boots my normal size. Unfortunately they didn’t fit. The return item process was real easy to use. I received the replacement boots within... See more

Rated 5 out of 5 stars

They have a comprehensive range of open water swim wear. I ordered 3 items which arrived promptly. I had to return 2 which was a very easy process. 1 was exchanged for a larger size and 1 refunded.... See more

Rated 5 out of 5 stars

Products (two wetsuits, different sizes for adult and teen) arrived promptly, well packaged, fitted well according to measured sizes. Good quality product. No need to test out the customer service qua... See more

Rated 5 out of 5 stars

Outstanding customer service. I made 2 separate orders, a few mins apart and the staff called me to confirm them to make sure I hadn’t made a mistake. I hadn’t but I appreciated them taking the time.... See more

Rated 5 out of 5 stars

Great service, the wetsuits are perfect. Customer service was so helpful and quickly responded as I had an issue with auto fill sending 1 suit to the wrong address. (My old house) tracked it and resen... See more

Rated 5 out of 5 stars

Very quick and friendly response to email requests. Helpful advice about sizing and providing two options to try sizes and returning one. Good selection of wetsuits at reasonable prices.

Rated 5 out of 5 stars

I used The Wetsuit Centre for the 1st time to order wetsuits for myself and my daughter for our trip to Cornwall in October. The website was very easy to use and find what we wanted, the order was pla... See more

Rated 5 out of 5 stars

This is the first time that I have ordered from the wetsuit centre. The description of the product was spot on and the size guide was very accurate. My wetsuit arrived on time and securely packaged an... See more

Rated 5 out of 5 stars

I found the information on the website helpful and informative which helped me to make a wetsuit choice for my needs. Updates and info about delivery kept me up to date. My package was delivered on ti... See more

Rated 5 out of 5 stars

Great product details, thermal rash vest is exactly as was described. Fit is spot on and works well. Now have a happier child. Service was great, all prices clearly stated, quick postage and delivered... See more

Rated 1 out of 5 stars

Worst shop in 30 years. Lots of holes in the back of the wetsuit after the first use. Not only the shop hasn’t accepted any responsibility but they have blamed me for poor use. NOTE that a similar i... See more

Company replied

Rated 4 out of 5 stars

No concerns with the company but the boots have different lengths of Velcro straps on making one of them impossible seal. Only recently discovered since wearing the boots in the past few weeks.

Rated 4 out of 5 stars

Tried wetsuit 2/3 comfortable, easy to pull on, was good for activity, in this case paddle boarding. Will be getting a winter suit as soon as I can afford it. Would highly recommend,

Rated 4 out of 5 stars

I was happy with my customer experience. Having never purchased a wet suit before I was concerned about sizing - but the guidelines on the website were easy to follow and when the wetsuit arrived it f... See more

Rated 4 out of 5 stars

Excellent price with Black Friday deal. However there was a delivery cost. Very quick delivery and wonderful product

Rated 5 out of 5 stars

Excellent customer service. I purchased the wrong product and contacted them to ask about a return. I received an email instantly, with a prepaid return postage label. They couldn’t have been more hel... See more

Rated 5 out of 5 stars

Amazing service! It’s great that they have Orca Surfing Wetsuits on their website the delivery was fast and reliable and the shop has quite amazing amount of products. Great experience and great price... See more

Rated 5 out of 5 stars

I have purchased from you before. Great wetsuits and brilliant prices.I know returns aren’t free (this may encourage more people to buy) but the prices outweigh the risk. Quick delivery and super wet... See more

Rated 5 out of 5 stars

I bought this wetsuit as a present for my husband and he is thrilled with it. It is exactly as described and perfect for the open water swimming he does. I had a problem with the delivery and they rep... See more

Rated 5 out of 5 stars

I ordered a wetsuit that was described as font zip but I was emailed an hour or two later saying it was actually a back zip and if I was ok with this. I was refunded my order plus I was refunded 10% o... See more

Rated 2 out of 5 stars

I ordered an O'Neil Epic in ST. It arrived after about a week but came with no hanger which is quite important as O' Neil always supply a correctly sized and shaped hanger for their wetsuits. What sh... See more

Rated 5 out of 5 stars

Fantastic product and great service. I ordered the wrong size, returned it with no hassle and replacement was swift and easy. Great company, would have no hesitation in recommending or using again.

Rated 5 out of 5 stars

Great customer service. Product didn’t arrive in time and that was due to Royal Mail error not the company. I had to cancel my order and return the wetsuit, company have a full refund and responded q... See more

Rated 5 out of 5 stars

Great customer service! My boots didn’t fit, no fault on their part. They were super quick getting back to me and took me through the whole return process. Would definitely reccoment

Rated 5 out of 5 stars

My son needed a large wetsuit which I wasn’t sure would be available. This company has a good range of reasonably priced plus size wetsuits. It arrived swiftly and well packaged. Good quality and actu... See more

Rated 5 out of 5 stars

Very pleased with this wetsuit. I bought it to swim in my local Lido through the winter and so far it’s doing a good job of mitigating effect of the increasingly chilly water.

Rated 5 out of 5 stars

Perfect description Delivery and price makes for a great retailer. We have trusted Wetsuit Centre for the last 6 years for the best price and products

Rated 5 out of 5 stars

Really excellent customer service. The enquiries team were quick and helpful over email. Very pleased with my first wetsuit. Thank you!

Rated 5 out of 5 stars

Really lovely company, great quality products and quick delivery. Customer service also couldn’t have been more helpful!

Rated 5 out of 5 stars

Amazing customer service! Went out of their way to ensure I had my order on time for our surfing trip. Would definitely recommend.

Rated 5 out of 5 stars

I received my order quickly, unfortunately the wetsuits was a little too small and I had to return. I received my refund quickly. I could not fault the quality of the wetsuit or the service I received... See more

Rated 5 out of 5 stars

Super fast delivery Great packaging Bought the sand colour in a small. I'm 5ft 6in tall and in a coat size 12-14 The sand one was on offer which was fabulous as that was the colour i wanted. HIGHL... See more

Rated 5 out of 5 stars

My husband loves sailing but often burns so it qas good to find nice manly rash vests. The choice was fair the web page easy and my items arrived quicker than expexted

Rated 5 out of 5 stars

O'Neill wetsuit and reef boots order. First time I've ordered anything from the Wetsuit Centre and the experience was excellent from beginning to end.

Rated 5 out of 5 stars

Great service from start to finish. Katy at Wetsuit Centre was incredibly helpful and their customer care was exceptional. Really impressed and will definitely shop with them again.

Rated 5 out of 5 stars

Ordered a wetsuit on Monday and it wasn’t quite right ordered a different wetsuit in exchange and it wasn’t perfect 👌🏽 all within 5 days I couldn’t ask for more. 6⭐️

Rated 5 out of 5 stars

High quality kit at good prices. Clear size guides. Speedy delivery (achieved their stated express delivery date).

Rated 5 out of 5 stars

Quick dispatch, good communication, arrived when it should and well packaged. Very comfy to swim in a chilly swimming pool (apparently😁).

Rated 5 out of 5 stars

Top class service as always. Purchase was communicated promptly through all of the process. Wetsuit arrived ahead of schedule, very happy returning customer

Rated 5 out of 5 stars

Good range , quality and price, also had a wider range of sizes than most, important for me !, good service and quick delivery.


Company details

  1. Activewear Store
  2. Canoe and Kayak Store
  3. Outdoor Clothing and Equipment Shop
  4. Sailing Store
  5. Surf Shop

About Wetsuit Centre

Written by the company

#1 For Water Sports Products & Service

Wetsuit Centre is committed to delivering only the best customer service and the highest level of quality wetsuit brands such as O'Neill, Rip Curl, C-Skins, Xcel, & OA Wetsuits. We are the largest UK supplier of wetsuits and surfing equipment, sending great products worldwide.

Having a huge range of wetsuits and water sports equipment at the very best price. You can be assured of a 1st class service & advice from the people that love being in the water


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Fabulous service

Fabulous service. Even if I could not fit into the wetsuit I had ordered. They gave me alternative options. I will be going into the shop to try on.

2 March 2026
Rated 5 out of 5 stars

Great service, great product

Product clearly advertised on website including sizing.
Simple to use website
Delivery on time and as promised
Excellent quality product with useful care information included with product

1 March 2026
Rated 2 out of 5 stars

Wetsuit Poorly packed, creased and missing it's hanger

I ordered an O'Neil Epic in ST. It arrived after about a week but came with no hanger which is quite important as O' Neil always supply a correctly sized and shaped hanger for their wetsuits. What should I hang it on? It sounds trivial but a poorly sized hanger doesn't do a wetsuit any good. The suit looked as though it was a returned item that had previously been tried on and then repackaged, which I am not too happy about. It was sent in a unpadded thin black bag. This meant that during the transport and delivery process other stuff piled on top of it has caused a crease across the chest panel where it was folded and also several shallow round indentations in the neoprene that can be felt from inside the wet suit. I suppose you could say that this is all superficial and that stuff does get returned after being tried on and it has to be resold and that stuff can get a bit knocked about in transit. But sending out a £209 wetsuit in such flimsy packaging is not brilliant and if i pay full undiscounted price for a wetsuit I do expect it to arrive as a new suit and carefully packed without indetations and creases in the neoprene and complete
with it's proper hanger. It's a bit irritating to read the accopanying leaflet from Wetsuit Centre which tells me that wetsuits are delicate and needs to be tried on with care and then to have mine arrive in a non pristine condition as it has obviously been returned. I seldom buy a new wetsuit for myself and when I do I try to look after it from the start. I feel like I'm not really getting the new wetsuit experience really. Slightly disappointing.

6 March 2026
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