WeTransfer Reviews 862

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 317 reviews, most reviewers were somewhat happy with their experience overall. Many customers have used the service for years, finding it helpful for sending large files easily and appreciating its continuous improvements. People often describe the platform as very easy to use, making file transfers smooth and efficient for both individuals and businesses. Many users, including those using the free version, are satisfied with its reliability and the ability to share various types of files. However, a significant number of people were dissatisfied with recent price increases, with many noting that subscription costs have doubled or even quadrupled. Some customers reported issues with unexpected charges, difficulties canceling subscriptions or resolving billing discrepancies. These pricing changes have led many long-term users to seek alternative file transfer services.

What people talk about most

Subscription

People report negative experiences with subscription, often citing deliberately confusing and difficult... See more

Service

Clients share ambiguous opinions on service, with many praising it as an excellent and reliable file transfer... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many praising its ease of use,... See more

Website

Users describe ambiguous interactions with the website, with many praising its straightforwardness and ease... See more

Price

Customers had negative experiences with price, with many reporting that they could not afford the costs and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've enjoyed using their service for 2 years, but the pricing is crazy: November 2023: £54 November 2024: £108 This year's "offer" : £210. Inflation from 2023 would suggest I should be paying arou... See more

Rated 1 out of 5 stars

It's been good untill their pricing changed. An e-mail which apparently was sent out asking users to opt out 9 months ago, our bills went from £20 monthly to £181 monthly, and now they're trying to... See more

Rated 1 out of 5 stars

Since the day We Transfer is owned by Americans, the only goal seems to earn more money! Prices increase with the speed of light. We are charged as a TEAM ( 10 persons ) for more than €900,- ( with 50... See more

Rated 1 out of 5 stars

I HAD been using Wetransfer.com as a professional musician for over ten years. I was happy to pay £80-£100 annual subscription for what WAS a very professional file transfer service for my au... See more


Company details

  1. Internet Marketing Service

Written by the company

WeTransfer makes fast, secure file sharing accessible for everyone around the world. Focused on privacy and ease of use, it’s no wonder WeTransfer is one of the most widely-used file sharing solutions.


Contact info

2.9

Average

TrustScore 3 out of 5

862 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been using Wetransfer for many…

I've been using Wetransfer for many years in Australia and overseas in 3 or 4 countries. Right from the start it was a game changer for sending my large audio files.
Today I used it again after a long break and amazingly it was easier and lightning fast. Faster than before.
Highly Recommend Wetransfer. Thank You, Boyd Wilson

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Misleading “Free” Account and Impossible Cancellation Process

Absolutely terrible experience with WeTransfer.

I signed up because it clearly appeared that I had a free account when logging in. Despite this, WeTransfer quietly charged my card 74.99 DKK every single week without making it obvious at all.

Trying to cancel the subscription was a nightmare. The cancellation process is deliberately confusing and difficult to find, and in the end I had to contact my bank to block the payments and stop the subscription.

This feels like dishonest business practices at best. A company should not hide recurring charges behind misleading account information and impossible cancellation procedures.

Complete scam-like behavior. Avoid at all costs.
★☆☆☆☆

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Been using wetransfer for years

Been using wetransfer for years, the free version. Now use the pro version as I transfer many large file as a volume photographer. It allows for up to a year expiry which is great for my families, and my sanity.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

I HAD been using Wetransfer.com as a…

I HAD been using Wetransfer.com as a professional musician for over ten years.
I was happy to pay £80-£100 annual subscription for what WAS a very professional file transfer service for my audio and video files .
Suddenly the lunatics took over the asylum last year and we were presented with ... Ultimate .
At $228 a year, or £167, double what we were paying.
With no choice on other pro plans depending on usage or whatever.
WT have probably signed their own death warrant with this Ultimate move.
I and all my associates in the music and film business have stopped using WT in favour of Transfer Now, Swiss Transfer or Dropbox
If it ain't broke Wetransfer, don't fix it.
And yes, Wetransfer HAVE abused long standing, loyal customers' trust.

31 December 2025
Unprompted review
Rated 2 out of 5 stars

Okay for free transfers but be warned

Okay for free transfers but be warned. If they get your billing wrong you have a limited timeframe to request refunds. I know I signed up for a basic plan at £8 a month which was billed as an ultimate plan at £8 a week! By the time it was noticed we had been billed nearly £300 with apparently no rights to a refund under the T&C's CHECK YOUR BILLS

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Many years of great service

I have used We Transfer for over 10 years, and it has always helped me to send large files, easily. The service keeps improving as well, so I recommend we transfer as a way of sharing a lot of information.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

AFTER I CANCELLED I was still ed billed!

AFTER I CANCELLED, they still took money off my card. Not ok. I will never make use of them again. What a bunch of rip off artists. seriously annoying. If I wanted to donate 10$ i would have wanted to give that to someone who actually needs it! W T F!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I don't even know where to begin

I don't even know where to begin. I run a record label, and a recording studio, and without wetransfer, I couldn't send files of the size that I do. It makes it smooth and easy to work with clients. Wetransfer saved my business.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Premium price, premium product.

Premium price, premium product. It has issues here and there with larger files getting stuck and stuff but overall pretty good value for the price. Especially because of the individual branding, payment integrations and how easy it is for clients to send me files.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using WeTransfer for years!

I’ve been using WeTransfer for years, and it remains the most frictionless way to move big files from point A to point B. Whether I’m sending high-res photos, video edits, or massive slide decks, it just works every single time.

What sets it apart is the zero-barrier entry. There’s no forced account creation or complex folder permissions—just a clean, intuitive interface that gets the job done in seconds. The reliability is unmatched; I never have to worry about broken uploads or corrupted downloads. Plus, the automated email tracking provides essential peace of mind by confirming exactly when a recipient has accessed the files.

For anyone needing a professional, streamlined way to handle heavy data transfers, it’s still the most dependable tool in the kit.

2 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look