WestJet Reviews 1,374

10 of us arriving at 11pm at the Calgary boarding on time only to be refused boarding due to their overbooking. The WJ staff were openly aruging with each other with one in tears. Then to add insult to injury we had to pay for our overnight accomidation and meals. The staff we were told to speak with were just rude and did not accept any responsibility. Can NOT recoment this flight company.

im just saying without wasting one more minute of my time,please dont fly with this airline,just dont.

WestJet is predatory and a horrible airline to book with. We had several gift cards and WestJet rewards points to use for booking our flights and the giftcards cannot be combined together and only 2 forms of payment are allowed to be used per ticket. Which is awful because we received these from family as wedding gifts and its people good money basically rendered useless.

My biggest issue is that we are travelling with our 15 month old and I wanted to purchase a seat for him rather than have him sit on my lap, mainly due to the fact I am a terribly anxious flyer and I feel safer having him in his own seat. You cannot book this online, and you are required to call to book which, when you do WestJet CHARGES you a service fee which varies in price depending on the level of seat fare you book (Econo, EconoFlex etc). Not to mention, this booking took me an hour and a half to complete over the phone when I could have been done within minutes had they let me complete this purchase online. I also had asked the man on the phone to select my seats for me as I had paid for them already and he ignored my request and told me to do it online.

The following day, I went to select seats online and I got a notice saying online seat selections are not allowed until 24 hours before my flight which again as an anxious flyer travelling with a baby I wanted to ensure we had seats together with my husband. I joined a chat with a representative, and was put in an hour long queue before getting to talk with someone.

Finally when I was able to chat with someone, they informed me the booking was done incorrectly and my infant was booked as a child. This issue took over an hour to fix. The representative did fix the issue but then told me there were no seats available together for my son to sit rear facing in his seat which was never disclosed to me when I was booking over the phone as once again I was completely ignored when I tried to select seats at the time of booking. When I finally said just book regular seats together I would do forward facing, the customer representative just completely ended the chat without selecting our seats so I had to rejoin the wait. The whole process was completely and unnecessarily stressful and a waste of time.

WestJet your website is awful, your customer service is subpar and I will no longer be flying with you.

What does one do when they feel that they have been misled, deceived or lied to by a corporation and especially when one has paid the corporation for a service. Some of us quietly walk away and avoid the negative energy associated with holding bullies, abusers, deceivers and incompetents to account. Unfortunately, that non-action is a signal to the offender that their tactics are effective. To date, I have been that customer that has moved on from the disappointments, abuses and substandard performance I’ve experienced when patronizing WestJet. I’ve now reached the limit of my ability to excuse this company. I realize that it is time for me to voice my truth.

People use internet forums and social media to share the details of their experiences, usually negative, when flying Westjet. Several of these forums provide an opportunity to rate WestJet and often the customers state that they would give them a zero or even a negative rating if it were allowed. When reading these accounts, it becomes apparent that patterns exist. I’m sure that people are taking the time to share their experience for 2 reasons. They are hoping that others will see their message and heed the warning because they don’t want other people to experience the difficulties that they have had to endure. In addition, I expect that like me they are hoping that WestJet will take the time to read their message and realize that they have failed their customers and will make efforts to do better. Unfortunately, it’s my feeling that WestJet doesn’t care that we had a traumatic experience under their care and they likely don’t read any of these accounts. A recent article by the CBC’s Go Public goes even further and provides examples whereby WestJet intentionally deceives customers about the reasons for flight cancellations and blames the issues on safety rather than on the true reason which, in these cases, is a business decision. Not mentioned in this Go Public story is another apparent tactic used by WestJet to cancel flights, which is to blame the cancellation on weather even though other flights (including WestJet flights) are landing and departing the airport, which WestJet indicated has inclement weather. These cancellations appear to be due to either lack of crew or a business decision to cancel an under sold flight. Further, obtaining information from WestJet regarding a disruption is extremely difficult, bordering on impossible. It seems reasonable that the opaque communication is due to dishonesty. Further, if it were true that the weather was actually the problem then why did they wait until boarding time to announce the cancellation when the weather cleared 12 hours earlier. The boarding lounge was virtually empty of passengers and it was midnight and WestJet cancelled the flight and told passengers to make a claim on their credit card's insurance for compensation. There were no food vouchers, no hotel chits, no inclement weather.

There was a time, years ago, when WestJet was a trusted carrier with a loyal customer base. It is no longer that company. A change of ownership has ushered in a new business model. Reputation, trust and service do not appear to be integral components of the current WestJet business model. Customers regularly post complaints of rude service by WestJet employees, cancelled flights for questionable reasons likely to avoid paying compensation, tardy service, destructive baggage handling, poor or nonexistent customer service and poor or nonexistent communication when issues arise and especially so when flights are cancelled. There is an old adage in business that one ought not to do business with one that cannot be trusted. The evidence against trusting WestJet is significant. Ignore these warnings at your peril.

If, like myself, you too are a data point in this company's abuse of customers then consider making a complaint to the consumer protection branch of the Canadian aviation industry. Providing them evidence of the dishonesty, disregard and contempt this company has for the consumers is the only way the regulator can oversee consumer protection from these shameful business practices.

Worst customer service and unhelpful. It was an oversight, I was suppose to depart from one airport, the morning I was leaving I realized my mistake. There was no time to get to the airport to make my flight, so I detoured via ferry to get to my connecting flight at another airport. Arrived 2 hours before flight only to be told I couldn’t board b/c I missed my initial flight my ticket was canceled.This was info I never had, regardless, I made it to my connecting flight with hours before boarding they would not let me board, so my plane left, with my seat empty and paid. Wtf? Why couldn’t I just get on the flight? They offered no help, no refund, just told me I’d have to book another flight. I was stranded. I had no choice but to buy another ticket. This is the worst customer service I’ve ever experienced. On the phone they were short, curt and offered no help, no understanding, no apology even??
Will never fly with them again or recommend them.

We have taken 7 WestJet flights within a calendar year to support a local business. Our flights have been delayed 7/7. With a minimum of 4 hours up to 42 hours. I don’t think I can condone or endorse using this airline anymore

I think if you are gonna spend money on a flight. Spend it at a airline that offered comfort. I am 6 foot 5 and couldn't even sit in my seat. A 5 hour flight shouldn't be pain full. I am currently trying to find another airline to use for my way home because Frankly flying 1000 to be in pain isn't worth it. Staff was awesome. But honestly not being able to sit for 5 hours takes away and star thay could of been made. Bottom line fly better airlines. West jet is to corrupt and to greed that they really don't care about the people who put the food on there table. They cant even deny it by the greedy act of adding more seats when in return should of removed before even adding. NEVER fly here again. This flight will for ever stay in my brain

Pay the compensation that you are legally required to pay.stop using the fake unscheduled maintenance line to avoid it.
I will get it eventually but you are making me jump through hoops to get it.
Honor your commitment

The ground staff at Saskatoon were insolence & also not ready to accommodate any requests & overcharged the carry on luggage ($72), for the same luggage I just paid $52 from Toronto to Saskatoon on Porter airlines.
The ground staff needs to go under hospitality training as how to behave with the passengers.

The whole leg room issue is really evil of WJ. Amazing how their greed got them to buy into their own BS.
Trust is.... Gone!

I recently traveled with WestJet and unfortunately had a very disappointing experience both on our outbound and return journeys.

Upon arrival at Cancún International Airport, our flight was unable to access a gate. We were forced to circle the entire airport before eventually being parked on the tarmac. What followed was a series of frustrating delays: we had to wait for a ladder to deplane, only for the wrong size to be brought out. After additional waiting, the correct ladder finally arrived, and we were then bused to the terminal. Even after reaching the airport, we waited approximately 90 minutes to collect our luggage. In total, we arrived at our resort nearly four hours later than scheduled.

Unfortunately, the return journey was just as problematic. Our flight was delayed due to the aircraft not having potable water available—something that should be a basic requirement for any flight. Upon arrival in Vancouver, the situation worsened. We waited at the baggage carousel only to discover that our luggage never arrived. There was no communication informing passengers that approximately 30 bags had been removed from the plane back in Cancun.

We were then required to file a baggage claim report, and now, 48 hours later, our luggage has still not been delivered. The lack of communication, organization, and basic service standards throughout this trip was extremely frustrating.

Overall, our experience last year that left us stranded with two teenagers in Calgary at midnight with no lodging and this experience has significantly impacted my confidence in WestJet. While delays can happen, the repeated operational issues and poor communication made this a highly unsatisfactory travel experience.

If there was zero I would use to review westjet, I had flight cancelled, departing gates changed, luggage did not arrive to destination, we needed to paye a taxi to go to the airport to grab our delayed luggage. The luggage arrived broken. On the way back home flight was not cancelled but delayed 4 hours. Gate was not linked to airport because they took anoth4t airplane to fly is home. We arrived to Canada waited 3 hours in the airline for them to find us a gate. They did not find one so took busses to bring us to airport. I asked the airline for compensation they sent me a payment for damaged luggage through a link that I could use to deposit funds in to my account, by the time I clicked the link payment was cancelled. Horrible experience I dont recommend no one take flights with westjet. Never will I fly with them again. Horrible experience

Completely terrible service. Absolutely no help whatsoever. The desk agent even gave us the wrong confirmation code. Will never fly with them again

Garbage airline treats you like crap and I’m a platinum member. If the airlines had competition I would never set foot on a westjet plane again

My flight on the 11th September 2025 was cancelled until 13th September, I've had email from EC261 claim received auto response 14th November saying I should get a response within a month and reimbursed soon after, as I was told by Westjet staff, still have heard nothing.

Would give them negative stars if that was possible . Westjet cancelled 3 flights forced me to stay over night 2 extra days and never got a nonstop flight that I paid for , of course I filed a complaint with all the information which was summarily disallowed , of course . Just the worst experience possible aboard a sleazy outdated pathetic piece of garbage compant in every aspect . Only the corrupt Canadian government would allow this type of consumer theft .

West jet cargo in Calgary ,could it get any worse? Care factor non existent…. The end ….

I am writing this review based on a recent experience with WestJet and Trip.com.

Our itinerary was Vancouver – Calgary – Paris – Belgrade. The initial flight from Vancouver was delayed by approximately 2 hours and 30 minutes, which significantly impacted our connection in Calgary. We had to rush to board the Paris flight and were the last passengers to enter the aircraft.

About 1 hour and 15 minutes into the flight to Paris, the aircraft returned to Calgary due to a medical emergency involving another passenger. After landing, we were informed that the flight was canceled. Passengers were told they would receive further information by email within a few hours, but we did not receive any communication. All passengers were immediately informed that we were not entitled to any compensation, including meals, hotel accommodation, or any other assistance.

At the airport, there was no accessible customer service support from WestJet. After more than 5 hours and multiple phone calls with Trip.com, we were eventually rebooked on a new route departing two days later, via Salt Lake City to Paris. As a result, we missed our onward connection to Belgrade and had to purchase new tickets at our own expense.

In total, we arrived at our final destination approximately 48 hours later than planned. Additional costs for accommodation, meals, transportation, and differences for new tickets amounted to about $1,250. Trip.com provided a partial refund of $180 and a small amount of travel credit ($15), which did not meaningfully cover the incurred expenses. To put this into perspective, they provided only $15 per passenger for meals over two days.

WestJet later confirmed that no compensation would be provided, without offering a clear explanation regarding rebooking options or passenger support at the time of disruption.

This experience involved significant delays, a lack of communication, limited support, and unexpected out-of-pocket expenses. Based on this experience, I would advise others to carefully review their options before booking with these companies.

My senior mom was boarded at Westjet flight 318 yesterday, March 19, 2026 from Vancouver to Edmonton (2:25 pm - 5:04 pm). She asked one of the crew if is she can help her put up her carry on in the overhead since this is very difficult for her. The attendant said it's not their job to do it. The other crew (men) next to her ignore her as well even though he heard my mom asking nicely. I understand that it is not their job to put in the carry on inside the overhead but helping an elderly wouldn't hurt. We are very disappointed to hear that they refused to help my Mom. Is this how the Westjet treat an elderly passenger? Shame on you! Thankfully one NICE passenger offered to help. So be careful when booking your elderly with Westjet. I hope they don't experience the same.

I had a very disappointing experience with WestJet today at 7:30 AM at Toronto Pearson International Airport.

A young employee (brown hair, worn loose) was extremely unprofessional. When we asked where to check in and drop off our baggage for our flight to Aruba, she directed us in the completely wrong direction—even though we were supposed to stay near her area.

After wasting time and returning, instead of acknowledging the mistake, she became rude and started raising her voice at us when I calmly pointed out the confusion.

This kind of behavior is unacceptable, especially early in the morning when travelers rely on clear guidance and professionalism. Very frustrating experience.